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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Behind the lyrics feature not working

PlanPremiumCountryIndiaDeviceOnePlus 7tOperating SystemAndroid 10 My Question or IssueBehind the lyrics feature is not working on my account. I tried it on several cellphones. It is working on other people's account but when I login with mine there's...

  • Visitor
  • Plan Premium Country India Device OnePlus 7t Operating System Android 10   My Question or Issue Behind the lyrics feature is not working on my account. I tried it on several cellphones...
  • 203 Views
  • 0 replies
  • 2 likes
  • 203 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Playlist and Settings menu missing

PlanPremiumCountry CanadaDeviceSamsung S10 Operating SystemAndroid Oreo My Question or IssueMy playlist and settings menu are missing on the android phone, but show up whe. I look at the same account on a laptopNot sure how to resolve this

  • Regular
  • Plan Premium Country  Canada Device Samsung S10   Operating System Android Oreo   My Question or Issue My playlist and settings menu are missing on the android phone,...
  • Ivan
  • Spotify Legend
  • 1439 Views
  • 1 replies
  • 0 likes
  • 1439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify search function stops working constantly

PlanPremiumCountryCanadaDeviceSamsung Galaxy J3 PrimeOperating SystemAndroid 7.0My Question or IssueAs of late, my Spotify premium account stops allowing me to use the search function. I have reinstalled the application several times in order for the...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy J3 Prime Operating System Android 7.0 My Question or Issue As of late, my Spotify premium account stops allowing me to use the searc...
  • Alex
  • Spotify Legend
  • 1042 Views
  • 7 replies
  • 1 likes
  • 1042 Views
  • 7 replies
  • 1 likes

My followers count wont update

I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My username is Polishaxe0. I am an artist.

  • Visitor
  • I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My user...
  • 558 Views
  • 0 replies
  • 0 likes
  • 558 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artists page make the app crash.

PlanPremiumCountryHungaryDeviceSamsung Galaxy A8 2018Operating SystemAndroid 9.0 My Question or IssueWhenever i try to open an artists page, tha app keep crashing. Reinstal, cache delete and things like that dosent help solve the problem.

  • Visitor
  • Plan Premium Country Hungary Device Samsung Galaxy A8 2018 Operating System Android 9.0   My Question or Issue Whenever i try to open an artists page, tha app keep crashing. Reinstal, ...
  • Ivan
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play in Premium account

Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order .My Spotify software is up to date on my Android.

  • Visitor
  • Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order . My Spotify software i...
  • Mihail
  • Spotify Legend
  • 552 Views
  • 4 replies
  • 0 likes
  • playlist order
  • 552 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify App after reinstall (before it was freezing on settings)

PlanPremiumCountryGermanyDeviceXiaomi Mi 9Operating SystemAndroid 10, MIUI 12 My Question My problem is, that spotify doesn't even start any more. I have reinstalled Spotify, because I couldn't access the Settings menu any more. I was freezing every ...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Mi 9 Operating System Android 10, MIUI 12   My Question  My problem is, that spotify doesn't even start any more. I have reinstalled Spo...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

the lyrics do not appear

PlanPremiumCountryArgentinaDeviceLG Q6 AlphaOperating SystemAndroid My Question I have 2 accounts. One starting session with my email and another with Facebook. by logging in with facebook I can access the lyrics section in the player and with my ema...

  • Visitor
  • Plan Premium Country Argentina Device LG Q6 Alpha Operating System Android   My Question  I have 2 accounts. One starting session with my email and another with Facebook. by loggi...
  • 606 Views
  • 0 replies
  • 12 likes
  • 606 Views
  • 0 replies
  • 12 likes

Available devices don't show up

I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds. PlanPremium DeviceRedmi Note 9 Pro, Soundpeats Trueengine SE Operating...

  • Visitor
  • I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds.    Plan...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

artist pages not loading on android app

PlanFreeCountryUnited KingdomDeviceHP ChromebookOperating SystemChrome OS My Question or IssueOn my android app whenever I try to open an artist page it says "something went wrong - try again". It makes the app somewhat unusable, is there a fix?

  • Regular
  • Plan Free Country United Kingdom Device HP Chromebook Operating System Chrome OS   My Question or Issue On my android app whenever I try to open an artist page it says "something went ...
  • Billy-J
  • Spotify Star
  • 598 Views
  • 10 replies
  • 0 likes
  • 598 Views
  • 10 replies
  • 0 likes

Liked songs disapeared

PlanFreeCountryFranceDeviceXiaomi mi 9 seOperating SystemAndroid My Question or IssueI just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded the app and connected to my account, and surprise ! All the songs that i have liked...

  • Visitor
  •   Plan Free Country France Device Xiaomi mi 9 se Operating System Android   My Question or Issue I just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded...
  • AdamDam
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Pre-installed Spotify refuses to store music on SD card

PlanPremium FamilyCountryUKDeviceSony Xperia XA1 UltraOperating SystemAndroid 8.0.0(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDespite selecting SD card as storage from the settings, Spotify stubbornly insists on downloading music str...

  • Newbie
  • Plan Premium Family Country UK Device Sony Xperia XA1 Ultra Operating System Android 8.0.0 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Despite selecting SD car...
  • 260 Views
  • 0 replies
  • 0 likes
  • SD-card
  • 260 Views
  • 0 replies
  • 0 likes

Multiple issues

When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never. I have 2 different kenwood radios (dnr 476s, dnx773s...

  • Visitor
  • When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never.&n...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Previous listened to song still displaying

Android 10Pixel 3xlPremium user USA My Question or Issue When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't listening to from another playlist. When I go back to the playlist I was in, I can...

  • Visitor
  • Android 10 Pixel 3xl Premium user  USA   My Question or Issue   When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't li...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Advertisement

Not actually an Idea but a bug which can help you skip ads on Spotify.It was just reproducible on some devices that I checked, All you have to do is,there is an option on Android Phone's(mine Samsung Galaxy A51) that helps you to turn off all Animati...

  • Visitor
  • Not actually an Idea but a bug which can help you skip ads on Spotify. It was just reproducible on some devices that I checked, All you have to do is, there is an option on Android Phone's(mine Sam...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

I cant install Spotify from Google Play Store

PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid 10 My Question or Issue I have a problem with installing Spotify on my mobile mentioned above, it just doesnt show up on google play store when i search it up, and when i try to open ...

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  • Newbie
  • Plan Premium Country   Device Samsung Galaxy A70 Operating System Android 10   My Question or Issue   I have a problem with installing Spotify on my mobile mentioned above, ...
  • 580 Views
  • 0 replies
  • 0 likes
  • 580 Views
  • 0 replies
  • 0 likes

Slowwwwwwwww Spotify

Hi There, For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to network speakers. I thought it could be an issue with my phone an...

  • Casual Listener
  • Hi There,   For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to netwo...
  • oliverthompson
  • Casual Listener
  • 386 Views
  • 3 replies
  • 1 likes
  • 386 Views
  • 3 replies
  • 1 likes

Spefic songs or artists won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, over the last couple of months certain songs by certain artists won't play for me. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

NOTE9 Spotify do not start

PlanPremiumCountrytaiwanDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 1st July 2020 Security 我的問題或問題Have now experienced this too. Changed out a broken Note 9 for a new one and Spotify just keep exiting immediately after try...

  • Newbie
  • Plan Premium Country taiwan Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10  1st July 2020 Security    我的問題或問題 Have now experienced this too. Chang...
  • Heythatsme
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify abruptly stopped while listening to podcast and doesn't start again to where it has stopped.

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor internet connection make the app stops, but when I...

  • Casual Listener
  • Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes