Notifications not appearing

[13xyccg-_xh3k]

Plan

Premium

Country

United States

Device

Samsung Galaxy 7

Operating System

Android Oreo

My Question or Issue

For some reason I no longer get any push notifications from Spotify.  A couple years ago I remember getting updates about new songs from artists I follow or song recommendations.  I hadn't gotten a new notification in weeks despite knowing artists I follow had released new music, so I was hoping it would be patched up, but nothing has changed so far!  Is this a bug of some sort?  If so, how can I fix it?  (I've enabled all push notifications as well as reinstalled the app.)  Thank you for any help, this is a really important feature to me so I'd like to be able to fix this!

[Ivan]

Hey @13xyccg-_xh3k, 

Thanks for posting - we’re here to help!        
 

If a simple reinstall didn't help you get the notifications back it's a good idea to try a clean reinstall as well. This will get you the latest app version with all necessary updates.

In case you still experience this after a clean reinstall of Spotify, make sure you open your Notification settings page in a private/incognito window and save your preferences. Then check if it makes a difference.

Hope this helps. Keep us posted.