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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 843223 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843223 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14401 Views
  • 1 replies
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  • 14401 Views
  • 1 replies
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Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....
  • hannes1812
  • Regular
  • 644 Views
  • 13 replies
  • 1 likes
  • Problem S9 app starts by it self
  • 644 Views
  • 13 replies
  • 1 likes

Superuser Contribution music stop after the screen go to sleep and controler

PlanPremiumCountryIsrealDeviceSamsung Galaxy S9+ My Question or IssueI have a problem that every time that I close my screen(on my phone) after a few seconds the music stops and I have to open my phone and press on play again, also there is not a mus...

  • Newbie
  •   Plan Premium Country Isreal Device Samsung Galaxy S9+     My Question or Issue I have a problem that every time that I close my screen(on my phone) after a few seconds the ...
  • Petya
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(iOS 10) My Question or IssueI have a collection of 5,800+ downloaded so...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device (Samsung Galaxy S8) Operating System ...
  • Petya
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Where has the "Go to radio" option been moved to?

Hi everyone! I am just back to Spotify after two years and the main reason I have come back to it is the option to create a radio playlist based on a song or an artist.But no matter how hard I look I just can't find this option. Has it been moved to ...

  • Regular
  • Hi everyone!   I am just back to Spotify after two years and the main reason I have come back to it is the option to create a radio playlist based on a song or an artist. But no matter how ha...
  • Emilia_8
  • Spotify Star
  • 1173 Views
  • 9 replies
  • 0 likes
  • 1173 Views
  • 9 replies
  • 0 likes

Superuser Contribution All songs disappeared from playlist

PlanPremiumCountry Devicetablet, PC, mobileOperating SystemAndroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a playlist with more than 2000 songs - somehow now it has only 39 songs, I did not delete them.Can someone help me wit...

  • Newbie
  • Plan Premium Country   Device tablet, PC, mobile Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a playlist with more than 2000...
  • Petya
  • Community Legend
  • 1117 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 1117 Views
  • 1 replies
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Superuser Contribution App not working on Android

PlanPremium (Student) CountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid P (9) My Question or IssueSpotify is not playing any songs. I have tried both online and offline versions on my phone and it does not work. Sometimes it will play appro...

  • Newbie
  • Plan Premium (Student)  Country Canada Device Samsung Galaxy S8 Operating System Android P (9)   My Question or Issue Spotify is not playing any songs. I have tried both online an...
  • Petya
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV Stick - Spotify app unusable

My Question or IssueWhen I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started to happen after an update. This renders the app useles...

  • Regular
  • My Question or Issue When I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started t...
  • huffpuff
  • Regular
  • 495 Views
  • 8 replies
  • 0 likes
  • 495 Views
  • 8 replies
  • 0 likes

Superuser Contribution App crashes android

Premium userCountryUKDeviceOnePlus three plusOperating SystemAndroid pie, though this issue occurred before I updated it My Question or IssueApp crashes when trying to share a song. Just really strange

  • Newbie
  • Premium user Country UK Device OnePlus three plus Operating System Android pie, though this issue occurred before I updated it   My Question or Issue App crashes when trying to share a...
  • Petya
  • Community Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stay logged in

For some reason my Spotify wont stay logged in!Which is so annoying because then it deletes all my downloaded music every time!!I've tried reinstalling the app but didn't help:(Any ideas?Thank you!

  • Newbie
  • For some reason my Spotify wont stay logged in! Which is so annoying because then it deletes all my downloaded music every time!! I've tried reinstalling the app but didn't help:( Any ideas? Than...
  • Petya
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Play Equal Quality Downloaded Songs Instead of Streaming

Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality there is no reason to "redownload" the songs. It is a...

  • Casual Listener
  • Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality th...
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 200 Views
  • 1 replies
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Superuser Contribution Music pausing when phone locks while connected to bluetooth

With the latest update my music will now pause once my phone locks when connected to bluetooth. It immedaitely resumes when I unlock the phone and as long as it stays unlocked it will continue to play. This happens if I connect to my car or a speaker...

  • Newbie
  • With the latest update my music will now pause once my phone locks when connected to bluetooth. It immedaitely resumes when I unlock the phone and as long as it stays unlocked it will continue to pla...
  • Petya
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps stopping

I've had spotify for a long time and it pains me not to have access to it since I listen to music every chance I get. The app recently stopped working, every time I click the app, it shows the logo as if it's loading and then leaves the app, saying "...

  • Newbie
  • I've had spotify for a long time and it pains me not to have access to it since I listen to music every chance I get. The app recently stopped working, every time I click the app, it shows the logo a...
  • Petya
  • Community Legend
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

i was wondering about something

so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and you continue to spit in the face to free users who cant afford premium with a barely functional app?

  • Roadie
  • so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and you continue to spit in the face to free users who cant afford premium with a barely f...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded Music Not Playing Offline

PlanPremiumCountrySouth Africa DeviceMobicelOperating SystemAndriod 7 My Question or IssueHi I have moved my storage location from device to external storage or SD card on my device. Since then I have been having issues with my downloaded Music. Once...

  • Newbie
  • Plan Premium Country South Africa   Device Mobicel Operating System Andriod 7   My Question or Issue Hi  I have moved my storage location from device to external storage or...
  • Petya
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in (offline mode)

PlanPremiumCountryGermany DeviceLG G7Operating SystemAndroid 8.0 Oreo My Question or IssueSpotify was set to "Offline Mode" in settings. Somehow I was logged out (maybe because of an update?) Now I can't log in. If I press "Log in" after entering my ...

  • Newbie
  • Plan Premium Country Germany   Device LG G7 Operating System Android 8.0 Oreo   My Question or Issue Spotify was set to "Offline Mode" in settings. Somehow I was logged out (mayb...
  • Petya
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops working once lock screen is on.

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stop playing once lock screen is on. every 30 seconds any song pauses only in the car while playing on the bluetooth. I kn...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify stop playing once lock screen is on. ever...
  • Petya
  • Community Legend
  • 522 Views
  • 1 replies
  • 3 likes
  • 522 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotift crashes when i open song/album menu

Hi,so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent been able to find any info on it anywhere. I just noti...

  • Newbie
  • Hi, so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent b...
  • Petya
  • Community Legend
  • 181 Views
  • 1 replies
  • 1 likes
  • 181 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify not responding

Spotify stops responding and shuts down when I login to my account. How can i fix this problem :( PlanPremiumCountryTurkeyDevice(Samsung Galaxy S4)Operating System(Android)

  • Newbie
  • Spotify stops responding and shuts down w hen I login to my account. How can i fix this problem 😞 Plan Premium Country Turkey Device (Samsung Galaxy S4) Operating System (Android)  
  • Petya
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Spotify on Android
  • 339 Views
  • 1 replies
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Superuser Contribution i can't share any song to my instagram story. what should i do?

PlanFree/Premium Countryindonesia DeviceXiaomi Redmi 4X Operating SystemAndroid 7, MIUI 10 My Question or Issuealready installed the latest version of instagram and spotify and i still don't have the "instagram stories" option to share my music to in...

  • Casual Listener
  • Plan Free/Premium   Country indonesia   Device Xiaomi Redmi 4X   Operating System Android 7, MIUI 10   My Question or Issue already installed the latest version of in...
  • Petya
  • Community Legend
  • 487 Views
  • 4 replies
  • 0 likes
  • Free
  • 487 Views
  • 4 replies
  • 0 likes

Superuser Contribution Instagram Story

PlanPremiumCountryTurkeyDeviceHuawei Mate 10 proOperating System Android My Question or IssueHi, I' used the latest version of spotify. Also I clean caches of Spotify and Instagram and reinstall both programs 2 times. But I could not find sharing Ins...

  • Newbie
  • Plan Premium Country Turkey Device Huawei Mate 10 pro Operating System  Android   My Question or Issue Hi, I' used the latest version of spotify. Also I clean caches of Spotify ...
  • Petya
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes