Help Wizard

Step 1


some local files stopped working

some local files stopped working






Samsung Galaxy s20+


My Question or Issue

ok so i have this one local file that used to be completely fine but now on my phone it is greyed out. i can only play it if i directly tap on it in a playlist. my phone basically skips it if it comes on when i shuffle and i cannot add it to my queue or even to playlists from my phone. i used to have this problem with a lot of local files on my old phone too (it was a samsung galaxy a5). i cant find anyone with the same problem as me. please how do i fix this it drives me crazy.

3 Replies

Hey there @dorsa,

Thank you for reaching out to us here in the Community.


Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.


If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.


Keep us posted. We're always one reply away 🙂

Take care!

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thanks for your reply! it is working for now but ill let you know if any local files stop working again. thank you 🙂

Hi again @dorsa


Thanks for getting back to us. 


We're happy to hear that everything is now working properly. 


If anything else comes up, you know where to find us. 


Have a lovely day!

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