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No option for 'offline' listening

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No option for 'offline' listening

Zekickee
Casual Listener

Plan

Free

Country

Canada

Device

LG G4

Operating System

Android 6.0

My Question or Issue

On my Spotify app, there is no option to go offline, so even downloaded episodes have been using my data. Very frustrating and I can't find the option anywhere.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: No option for 'offline' listening

CarlosE
Moderator
Moderator

Hi there @Zekickee,

 

Thanks for getting back in touch.

 

Just to clarify, the Offline Mode isn't available for free accounts. When there's a connection available, the app still consumes a certain amount of data when you play downloaded podcast episodes.

 

To prevent this, you can disable the data/cellular usage for Spotify from within your phone's settings and then play your downloaded episodes on the app without using data.

 

Let us know how it goes. We'll be here if you have any questions.

CarlosEModerator
 
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3 Replies

Re: No option for 'offline' listening

Alex
Moderator
Moderator

Hi there @Zekickee,


Thanks for reaching out about this in the Community!

 

Try running a clean reinstall of the app, by following the steps in this Spotify Answer.

 

After that you should see the Offline mode option in Settings>Playback in the app.

 

Hope this helps. Let us know how you get on.

 

Cheers.

AlexModerator
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Re: No option for 'offline' listening

Zekickee
Casual Listener
Hi there. I've performed the clean reinstall and still no success. Any other ideas?I've attached screen shots of the playback options in settings.Cheers

Solution!

Re: No option for 'offline' listening

CarlosE
Moderator
Moderator

Hi there @Zekickee,

 

Thanks for getting back in touch.

 

Just to clarify, the Offline Mode isn't available for free accounts. When there's a connection available, the app still consumes a certain amount of data when you play downloaded podcast episodes.

 

To prevent this, you can disable the data/cellular usage for Spotify from within your phone's settings and then play your downloaded episodes on the app without using data.

 

Let us know how it goes. We'll be here if you have any questions.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

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