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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6124 Views

0 replies

7 likes

  • 6124 Views
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  • 7 likes

Favorite?

Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me every day. PlanPremiumCountryRussiaDevice(Huawei p10 lite)...

Regular

Hello,  Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me ...

MattSuda

Spotify Star

953 Views

8 replies

0 likes

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  • 8 replies
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Solved!!Superuser Contribution Spotify crashes on "Storage" settings menu

PlanPremiumCountrySweden DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 My Question or IssueHi, I'm following these instructions to enter the "Storage" settings menu: https://community.spotify.com/t5/Android/How-to-store-offline-music-on-the-ex...

Regular

Plan Premium Country Sweden  Device Samsung Galaxy S5 Operating System Android 6.0.1   My Question or Issue Hi,  I'm following these instructions to enter the "Storage" sett...

iromanyshyn

Regular

2962 Views

10 replies

13 likes

  • 2962 Views
  • 10 replies
  • 13 likes

Solved!! Just can't use it

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...

Regular

Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1   My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...

UndGottWeiss

Regular

1443 Views

3 replies

1 likes

  • 1443 Views
  • 3 replies
  • 1 likes

Volume cannot be set for connected devices

PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...

Visitor

Plan Premium Country Germany  Device Huawei P30 Pro    Operating System Android 10 EMUI 10.1.0    My Question or Issue If I connect to a other device in the netwo...

448 Views

0 replies

0 likes

Android
bug
Connected Device
huawei
network
p30 pro
volume
  • 448 Views
  • 0 replies
  • 0 likes

Solved!! Problem About Artist Page

PlanPremiumCountryTurkeyDeviceXperia XA UltraOperating SystemAndroid 7.0 My Question or IssueWhen I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for so...

Casual Listener

Plan Premium Country Turkey Device Xperia XA Ultra Operating System Android 7.0   My Question or Issue When I try to open an artist page or album page the mobile application of the Spo...

Billy-J

Spotify Star

658 Views

3 replies

0 likes

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  • 3 replies
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Pixel 2 - Spotify is trying to play

PlanPremiumCountryThe NetherlandsDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi, I'm still getting a random notification that spotify is trying to play... I've seen that the issue officially has been resolved but it seems not for ever...

Casual Listener

  Plan Premium Country The Netherlands Device Pixel 2 Operating System Android 10   My Question or Issue Hi,  I'm still getting a random notification that spotify is trying...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
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Queue can't be seen or edited

PlanPremiumCountryUKDeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueVery weirdly, since moving from an S9+ to an S20+, the queue option has greyed out. I have tried uninstalling and reinstalling, a clean uninstall and deletio...

Newbie

Plan Premium Country UK Device Samsung Galaxy S20+   Operating System Android 10   My Question or Issue Very weirdly, since moving from an S9+ to an S20+, the queue option h...

277 Views

0 replies

0 likes

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Superuser Contribution Moving Section Visual Bug

Plan PremiumAustralia DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI found a weird visual bug that pushes down the Made For You section when scrolling through the carousel above it (images attached).

Visitor

Plan Premium Australia   Device Pixel 4XL Operating System Android 10   My Question or Issue I found a weird visual bug that pushes down the Made For You section when scrollin...

Ivan

Spotify Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Can't open "most popular" playlist on an artist's profile

PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...

Visitor

Plan Free Country Italy Device Huawei PSmart Operating System Android 9.1.0   My Question or Issue I've been having this problem for a while now. When I go to an artist's profile and t...

351 Views

0 replies

0 likes

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Solved!!Superuser Contribution Something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhen I'm offline on some not all albums I get the error message, the album is downloaded and I've tried to log out and in again but nothing works, any ideas?

Newbie

Plan Premium Country UK DeviceSamsung Galaxy 7 Operating System Android    My Question or Issue When I'm offline on some not all albums I get the error message, the album is downlo...

Ivan

Spotify Legend

1288 Views

1 replies

0 likes

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Superuser Contribution Can't download Local Files onto Pixel 3

Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle around it under each song and says "Waiting To Downlo...

Regular

Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle ar...

Xenia

Moderator

1976 Views

6 replies

0 likes

downloads
local files
Pixel 3
  • 1976 Views
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Make spotify play in background after closing app via ||| button like deazer do.

Plan PremiumCountry Ukraine DeviceLenovo K5 Pro (android 9) Operating SystemAndroid 9 My Question or IssueWhen you close spotify app on Android 9 it's automatically unload from notification bar and player stop playing. So i forced to keep running dee...

Casual Listener

Plan Premium Country Ukraine   Device Lenovo K5 Pro (android  9)   Operating System Android 9   My Question or Issue When you close spotify app on Android 9 it's au...

ololosonforf

Casual Listener

1840 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution [Connect] Spotify Connect overriding device control

PlanPremiumCountryUnited StatesDeviceLG V35Operating SystemAndroid Oreo My Question or IssueHey knowledgeable lads, Recently I've been having issues with Spotify Connect on my Android device. I use it mostly to play Spotify over my Amazon Echo (first...

Visitor

Plan Premium Country United States Device LG V35 Operating System Android Oreo   My Question or Issue Hey knowledgeable lads,   Recently I've been having issues with Spotif...

Ivan

Spotify Legend

908 Views

1 replies

0 likes

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Suggested songs and previous button

Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...

Newbie

Macbook pro / Catalina Premium   Hello~  I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to...

865 Views

0 replies

0 likes

history
previous
suggested songs
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Spotify PC doesn't show my Liked Songs despite clear installs and cache clears.

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...

Regular

  Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue   As the title suggests, Spotify PC doesn't show my Liked Songs despite clear ins...

Billy-J

Spotify Star

450 Views

1 replies

0 likes

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Superuser Contribution EQ turns off by itself

PlanPremiumCountryArgentinaDeviceRedmi 4AOperating SystemAndroid 7.1.2Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you change songs, it deactivates. When entering the EQ screen it is activated a...

Newbie

Plan Premium Country Argentina Device Redmi 4A Operating System Android  7.1.2 Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you ch...

OscarDC

Moderator

512 Views

2 replies

0 likes

eq
turns off
  • 512 Views
  • 2 replies
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Liked songs gone+artists impossible to open

Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems like it doesn't acknowledge any of my liked songs wha...

Regular

Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems li...

SoundShots

Composer

627 Views

1 replies

0 likes

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  • 1 replies
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Не обновляется Радар Новинок

PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.

Casual Listener

Plan Premium Country Russia Device iPhone xs max Operating System ios 13.5   My Question or Issue Изначально пользовался бесплатной США версией, с появлением в России перешел на premiu...

839 Views

0 replies

4 likes

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  • 4 likes

"Миксы дня"

PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?

Visitor

Plan Free Country Россия  Device Honor 8x  Operating System Android 10   My Question or Issue Сначала все было хорошо, но потом после 3го "Микса дня" они перестали создаватьс...

847 Views

0 replies

4 likes

  • 847 Views
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Devices won't recognize my Samsung Galaxy A5

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 LaptopOperating System8.0.0(A5), 9(S8), Windows 10(ACER) My Question or IssueHi there, I've had my Samsung Galaxy A5 phone for a few years now and just switched to my m...

Visitor

Plan Premium Country Canada Device Samsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 Laptop Operating System 8.0.0(A5), 9(S8), Windows 10(ACER)   My Question or Issue Hi there, &nbs...

329 Views

0 replies

0 likes

  • 329 Views
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