Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountryUSDeviceXiaomi Mi 9Operating SystemAndroid Oreo My Question or IssueHow to stop Android Spotify app controlling echo dot volume when the app is in the background?
Plan Free/Premium Country US Device Xiaomi Mi 9 Operating System Android Oreo My Question or Issue How to stop Android Spotify app controlling echo dot volume when the a...
Music Fan
880 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDevicePixel 1Operating SystemAndroid 10 My Question or IssueThis started today. When I launch the app, I get the logo and a couple seconds later it goes back to my home screen, and the app never starts. I tried reinsta...
Plan Premium Country United Kingdom Device Pixel 1 Operating System Android 10 My Question or Issue This started today. When I launch the app, I get the logo and a couple seconds lat...
Spotify Legend
1034 Views
1 replies
0 likes
(Bad english alert)Hi, im new in this stuff, so i have a questionWhy cant i listen album 第一幕? I cant even find this album properli in app, so i just find it in google, and cant play it.I can add in favorit, but cant play it.But another album from sam...
(Bad english alert) Hi, im new in this stuff, so i have a question Why cant i listen album 第一幕? I cant even find this album properli in app, so i just find it in google, and cant play it. I can ad...
318 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSony Xperia L2 H3311Operating SystemAndroid Version 7.1.1 My Question or IssueHello everyone! Unfortunately I have experienced problems with the Spotify app for like 3 months and none of the posts on Spotify Community h...
Plan Premium Country Germany Device Sony Xperia L2 H3311 Operating System Android Version 7.1.1 My Question or Issue Hello everyone! Unfortunately I have experienced problem...
553 Views
0 replies
2 likes
Plan PremiumCountry Device(Paranoid) Android I never play songs in shuffle. (Mozarts KV41 in shuffle play? wth) How do i remove this silly "feature"
Plan Premium Country Device (Paranoid) Android I never play songs in shuffle. (Mozarts KV41 in shuffle play? wth) How do i remove this silly "feature"
Music Fan
528 Views
1 replies
1 likes
PlanPremiumCountryGermanyDevice(Huawei P30 Pro)Operating System(Android 10) My Question or IssueSince 2 weeks the sections 'Podcasts - Downloads' and 'Podcasts - Shows' can not be shown. It only says something like "Sorry, something went wrong. You w...
Plan Premium Country Germany Device (Huawei P30 Pro) Operating System (Android 10) My Question or Issue Since 2 weeks the sections 'Podcasts - Downloads' and 'Podcasts - Shows' can n...
Not applicable
2661 Views
18 replies
1 likes
Hi. New user here. After doing a bit of testing I noticed that Android app is lacking in basic sorting and multi element management features that can be used on PC:Impossible to create a folder to group few playlists together.Impossible to highlight ...
Hi. New user here. After doing a bit of testing I noticed that Android app is lacking in basic sorting and multi element management features that can be used on PC: Impossible to create a folder to...
305 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei Y7 2018Operating SystemAndroid My Question or IssueCuando cierro Spotify se borran todas mis descargas y se tienen que volver a descargar. Ya desinstalee la app y la volvia instalar y no funciona. No es problema de la ...
Plan Premium Country Device Huawei Y7 2018 Operating System Android My Question or Issue Cuando cierro Spotify se borran todas mis descargas y se tienen que volver a descargar...
885 Views
0 replies
0 likes
I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini. I use it all the time, so this is infuriating. Spotify and Google home apps are updated. Both use the same WiFi (and I...
I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini. I use it all the time, so this is infuriating. Sp...
431 Views
0 replies
0 likes
Hello,I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I have to scroll through the settings and activate car mo...
Hello, I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I ha...
442 Views
0 replies
2 likes
PlanPremiumCountryPhilippinesDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 10/ Xiaomi MIUI 11 My Question or IssueI already reinstalled the app but lyrics aren't showing up. Before you tell me that the feature might not be available on my devi...
Plan Premium Country Philippines Device Xiaomi Redmi Note 8 Pro Operating System Android 10/ Xiaomi MIUI 11 My Question or Issue I already reinstalled the app but lyrics aren't showi...
Moderator
4133 Views
10 replies
5 likes
Podcasts are crashing every few minutes
Podcasts are crashing every few minutes
Spotify Star
748 Views
1 replies
0 likes
Plan: PremiumCountry: Mexico DeviceMoto Z3 PlayOperating SystemAndroid 9 My Question or IssueWhen I'm creating a long playlist (more than 60h of playtime) I use to start adding songs by artist (alphabetically), and when I finish, I start playing my n...
Plan: Premium Country: Mexico Device Moto Z3 Play Operating System Android 9 My Question or Issue When I'm creating a long playlist (more than 60h of playtime) I use to start a...
675 Views
0 replies
0 likes
PlanFree/PremiumCountryRussiaDevice(iPhone 6s,)Operating System(iOS 13.3.1, Windows 10 ) My Question or Issueafter transferring a track from apple music, my favorite songs and albums only appeared on my PC, but they are not in my phone. I don't want ...
Plan Free/Premium Country Russia Device (iPhone 6s,) Operating System (iOS 13.3.1, Windows 10 ) My Question or Issue after transferring a track from apple music, my favorite ...
370 Views
0 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy A40Operating SystemAndroid For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on multiple occasions and turned it on & off but I have no success.Any help or...
Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on m...
Spotify Star
497 Views
1 replies
0 likes
Plan Premium Country AustriaMoto G7 Plus XT1965-3Android 10 QPWS30.61.21.11 security patch level 1 June 2020Spotify 8.5.66.1002Connected to a brand new out of box Kenwood DMX7017DABS Mechless Android Auto compatible double din head unit via brand new...
Plan Premium Country Austria Moto G7 Plus XT1965-3 Android 10 QPWS30.61.21.11 security patch level 1 June 2020 Spotify 8.5.66.1002 Connected to a brand new out of box Kenwood DMX7017DAB...
506 Views
0 replies
1 likes
Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me every day. PlanPremiumCountryRussiaDevice(Huawei p10 lite)...
Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me ...
Spotify Star
985 Views
8 replies
0 likes
PlanPremiumCountrySweden DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 My Question or IssueHi, I'm following these instructions to enter the "Storage" settings menu: https://community.spotify.com/t5/Android/How-to-store-offline-music-on-the-ex...
Plan Premium Country Sweden Device Samsung Galaxy S5 Operating System Android 6.0.1 My Question or Issue Hi, I'm following these instructions to enter the "Storage" sett...
Regular
3030 Views
10 replies
13 likes
PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...
Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1 My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...
Regular
1468 Views
3 replies
1 likes
PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...
Plan Premium Country Germany Device Huawei P30 Pro Operating System Android 10 EMUI 10.1.0 My Question or Issue If I connect to a other device in the netwo...
455 Views
0 replies
0 likes
