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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

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(Android) Some lyrics didn't appear or got changed

PlanPremiumCountryMalaysiaDeviceHuawei Pad T1 7.0Operating SystemAndroid 4.4.2 My Question or IssueSome songs didn't have lyrics or got changed. It is because it is realised to cache cause I deleted the previous cache and data or is it something else...

Visitor

Plan Premium Country Malaysia Device Huawei Pad T1 7.0 Operating System Android 4.4.2   My Question or Issue Some songs didn't have lyrics or got changed. It is because it is realised ...

325 Views

0 replies

0 likes

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Liked songs not appeafing on playlist

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating System Android My Question or IssueI have spent a few weeks listening to radio stations to get new music, and I've been liking songs to save them. I just went to the Liked From Radio playlist and ...

Visitor

  Plan Premium Country USA Device Samsung Galaxy 10 Operating System  Android   My Question or Issue I have spent a few weeks listening to radio stations to get new music, a...

HushMetkimTheKe

Visitor

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes

Wrong song is playing

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueWhen I play the song "Running Away" by Hoobastank from the album "Hoobstank for the Oregon Trail Generation" The song "Tribute" by Tenacious D plays ins...

Regular

Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue When I play the song "Running Away" by Hoobastank from the album "Hoobstank ...

jordenluke

Visitor

803 Views

2 replies

3 likes

  • 803 Views
  • 2 replies
  • 3 likes

Low resolution of controls in notifications

PremiumRussiaRealme 6 pro android 10 Low resolution of control elements in the notification (check screenshots)

Casual Listener

Premium Russia Realme 6 pro android 10     Low resolution of control elements in the notification (check screenshots)

308 Views

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Redmi note 9s not opening app

PlanPremiumCountryGreeceDevice(xiaomi redmi note 9s) Operating SystemMiui global 11.0.9Android 10 My Question or IssueThe app is not opening /not responding. I cleared the storage and re installed it. Nothing changed. I am also using a redmi note 5 w...

Visitor

  Plan Premium Country Greece Device (xiaomi redmi note 9s)  Operating System Miui global 11.0.9 Android 10   My Question or Issue The app is not opening /not responding. I...

781 Views

0 replies

0 likes

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Spotify keeps playing over mobile data

PlanFree/PremiumCountry Device(Samsung Galaxy S10)Operating System(Android 10) My Question or IssueI do not have unlimited data, therefore I very strictly control the functions of my phone (ie only listening to downloaded podcasts when not connected ...

Music Fan

Plan Free/Premium Country   Device (Samsung Galaxy S10) Operating System (Android 10)   My Question or Issue I do not have unlimited data, therefore I very strictly control the fu...

HellsBells24

Music Fan

1352 Views

9 replies

0 likes

autoplay
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Equalizer turns off on track changes. Tracks randomly stop or switch back to queue begging

PlanPremiumCountryRussiaDeviceXiaomi MI4C.Operating SystemAndroid 7.0, MIUI 9.5.2.0 Stable My Question or IssueAs title says when I switch tracks (via UI taps or on my wireless headphones, doesn't matter) sometimes equalizer does not kick in at all. ...

Visitor

Plan Premium Country Russia Device Xiaomi MI4C. Operating System Android 7.0, MIUI 9.5.2.0 Stable   My Question or Issue As title says when I switch tracks (via UI taps or on my wirele...

Spi01

Regular

664 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Adding Local Songs to Mobile

PlanPremiumCountryUnited StatesDevicePixel 3 Android 10PC Win10My Question or IssueHey y'all. I have been reading on some forums about how one would go about syncing local files that I have on my desktop to my phone, and absolutely none of it has wor...

Visitor

Plan Premium Country United States Device Pixel 3 Android 10 PC Win10 My Question or Issue Hey y'all. I have been reading on some forums about how one would go about syncing local files that ...

Bilong

Casual Listener

446 Views

1 replies

0 likes

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  • 1 replies
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Extremely Laggy on Android

PlanFamily PremiumCountryUK DeviceSamsungGalaxy Note 8 Operating SystemAndroid Pie My Question or IssuePast 2 or so Spotify has become extremely laggy almost as if my internet connection has been poor. Steps I've done to resolve this:1. Tried 3 diffe...

Newbie

  Plan Family Premium Country UK   Device SamsungGalaxy Note 8  Operating System Android Pie   My Question or Issue Past 2 or so Spotify has become extremely laggy alm...

372 Views

0 replies

0 likes

crashing
Lag
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Issues with adding songs to playlists with recent July 2020 update

PlanFreeCountryUnited States DeviceGalaxy S10+ My Question or IssueWhy is it now that after the recent one update to your app that I have to look for a specific song in order to add it to a playlist? Before I could just look for a specific album and ...

Newbie

Plan Free Country United States  Device Galaxy S10+   My Question or Issue Why is it now that after the recent one update to your app that I have to look for a specific song in orde...

315 Views

0 replies

1 likes

  • 315 Views
  • 0 replies
  • 1 likes

Intense color banding in gradients throughout the app

PlanPremium CountryIndia/USA DeviceONEPLUS 8 ProOperating SystemAndroid 10 My Question or IssueThe title says it all. I recently made the switch from iPhone to Android and the first thing I noticed was the color banding on the Spotify app. It is high...

Casual Listener

    Plan Premium   Country India/USA   Device ONEPLUS 8 Pro Operating System Android 10   My Question or Issue The title says it all. I recently made the switch...

chit_singh_

Casual Listener

1353 Views

1 replies

3 likes

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  • 1 replies
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I can no longer expand the song list under an artist?

PlanFreeCountry DeviceSamsung Galaxy 8Operating System My Question or IssueCan no longer expand the list under an artists name to view their most popular/streamed/whatever songs. Picture of the list thing below.

Newbie

Plan Free Country   Device Samsung Galaxy 8 Operating System     My Question or Issue Can no longer expand the list under an artists name to view their most popular/streamed/...

Billy-J

Spotify Star

509 Views

1 replies

0 likes

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  • 1 replies
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Can't install on Samsung A40

Spotify is finally available in Serbia, so I have opened the account, installed deskto versions on Windows in the office and at home. However, I can't install Android version on my Samsung A40. I get the generic message on the both Google Play and Sa...

Visitor

Spotify is finally available in Serbia, so I have opened the account, installed deskto versions on Windows in the office and at home. However, I can't install Android version on my Samsung A40. &nbs...

594 Views

0 replies

0 likes

Android
Install
Samsung
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Swipe down gesture

Why android didn't get SWIPE DOWN GESTURE????????????? IOS have

Newbie

Why android didn't get SWIPE DOWN GESTURE?????????????   IOS have

Billy-J

Spotify Star

452 Views

1 replies

1 likes

Android
swipe down
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  • 1 replies
  • 1 likes

Android OS and mobile app not getting along

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemAndroid 10App version8.5.66.1002My Question or Issue I've found simular-ish issues but I have some more specific observations. When listening to media, mostly podcasts for me, the app works fine....

Visitor

Plan Free Country US Device Samsung Galaxy 9 Operating System Android 10 App version 8.5.66.1002 My Question or Issue   I've found simular-ish issues but I have some more specific ob...

356 Views

0 replies

0 likes

Android
Android 10
lockscreen
Lockscreen control
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App keeps crashing on Samsung S10e

PlanPremiumCountry DeviceSamsung S10eOperating SystemAndroid My Question or Issue The Spotify app keeps crashing unexpectedly on my Samsung S10e, even though I got the latest update from Spotify. Does anyone know what could be happening and how to so...

Visitor

Plan Premium Country   Device Samsung S10e Operating System Android   My Question or Issue   The Spotify app keeps crashing unexpectedly on my Samsung S10e, even though I go...

SoundShots

Composer

358 Views

1 replies

0 likes

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  • 1 replies
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Can't play downloads when offline

PlanPremium (Family) CountryMalaysiaDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueI can't seem to play my downloaded songs when offline. Everytime I go offline, and go to an album or playlist, I get a prompt saying "Something Went...

Casual Listener

Plan Premium (Family)  Country Malaysia Device Huawei Nova 3i Operating System Android 9   My Question or Issue I can't seem to play my downloaded songs when offline. Everytime I ...

268 Views

0 replies

0 likes

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Superuser Contribution Battery drain Galaxy s20

I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on my galaxy s9. Please fix this because this is real...

Visitor

I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on...

HelenaL89

Newbie

2419 Views

4 replies

5 likes

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Superuser Contribution Cannot see album content anymore

PlanFreeCountryRODeviceA3 2017Operating SystemAndroid OreoMy Question or IssueI can no longer tap the section under "SHUFFLE PLAY" to check the album content and the recommended tunes that get mixed in. It was perfectly working before, but at some po...

Regular

Plan Free Country RO Device A3 2017 Operating System Android Oreo My Question or Issue I can no longer tap the section under "SHUFFLE PLAY" to check the album content and the recommende...

Thomas114

Newbie

468 Views

2 replies

2 likes

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Connect Lautstärke Regelung zwischen Android Smartphones

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen und zu helfen.PlanenGratisprämieLand GerätHonor 7 Premium. ZTE Axon 10 proBetriebssystemAndroid Oreo Meine Frage oder ...

Visitor

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen und zu helfen. Planen Gratisprämie Land   Gerät Honor 7 ...

636 Views

0 replies

0 likes

  • 636 Views
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