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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843428 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843428 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14458 Views
  • 1 replies
  • 0 likes
  • 14458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Music Not Playing Offline

PlanPremiumCountrySouth Africa DeviceMobicelOperating SystemAndriod 7 My Question or IssueHi I have moved my storage location from device to external storage or SD card on my device. Since then I have been having issues with my downloaded Music. Once...

  • Newbie
  • Plan Premium Country South Africa   Device Mobicel Operating System Andriod 7   My Question or Issue Hi  I have moved my storage location from device to external storage or...
  • Petya
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in (offline mode)

PlanPremiumCountryGermany DeviceLG G7Operating SystemAndroid 8.0 Oreo My Question or IssueSpotify was set to "Offline Mode" in settings. Somehow I was logged out (maybe because of an update?) Now I can't log in. If I press "Log in" after entering my ...

  • Newbie
  • Plan Premium Country Germany   Device LG G7 Operating System Android 8.0 Oreo   My Question or Issue Spotify was set to "Offline Mode" in settings. Somehow I was logged out (mayb...
  • Petya
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops working once lock screen is on.

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stop playing once lock screen is on. every 30 seconds any song pauses only in the car while playing on the bluetooth. I kn...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify stop playing once lock screen is on. ever...
  • Petya
  • Community Legend
  • 524 Views
  • 1 replies
  • 3 likes
  • 524 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotift crashes when i open song/album menu

Hi,so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent been able to find any info on it anywhere. I just noti...

  • Newbie
  • Hi, so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent b...
  • Petya
  • Community Legend
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify not responding

Spotify stops responding and shuts down when I login to my account. How can i fix this problem :( PlanPremiumCountryTurkeyDevice(Samsung Galaxy S4)Operating System(Android)

  • Newbie
  • Spotify stops responding and shuts down w hen I login to my account. How can i fix this problem 😞 Plan Premium Country Turkey Device (Samsung Galaxy S4) Operating System (Android)  
  • Petya
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Spotify on Android
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't share any song to my instagram story. what should i do?

PlanFree/Premium Countryindonesia DeviceXiaomi Redmi 4X Operating SystemAndroid 7, MIUI 10 My Question or Issuealready installed the latest version of instagram and spotify and i still don't have the "instagram stories" option to share my music to in...

  • Casual Listener
  • Plan Free/Premium   Country indonesia   Device Xiaomi Redmi 4X   Operating System Android 7, MIUI 10   My Question or Issue already installed the latest version of in...
  • Petya
  • Community Legend
  • 487 Views
  • 4 replies
  • 0 likes
  • Free
  • 487 Views
  • 4 replies
  • 0 likes

Superuser Contribution Instagram Story

PlanPremiumCountryTurkeyDeviceHuawei Mate 10 proOperating System Android My Question or IssueHi, I' used the latest version of spotify. Also I clean caches of Spotify and Instagram and reinstall both programs 2 times. But I could not find sharing Ins...

  • Newbie
  • Plan Premium Country Turkey Device Huawei Mate 10 pro Operating System  Android   My Question or Issue Hi, I' used the latest version of spotify. Also I clean caches of Spotify ...
  • Petya
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

[Bugreport] Restart song via Hardwarebuttons not working if not in Playlist or Album

PlanFamilyCountryDEDeviceHuawei P20 ProOperating SystemAnroid 9 My Question or IssueWhen the Phone is connected to my Car-Radio I can only restart a song from the beginning via the back buttons on my steering wheel if i am navigating in a playlist or...

  • Visitor
  • Plan Family Country DE Device Huawei P20 Pro Operating System Anroid 9   My Question or Issue When the Phone is connected to my Car-Radio I can only restart a song from the beginning v...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Spotify keeps opening, starting & stopping music by itself

DeviceOnePlus 6TOperating SystemAndroid 9 My Question or IssueHello, I have the problem that spotify keeps opening itself and starting / stopping music. I've already clean reinstalled the spotify app. A few weeks ago I had the problem but back then s...

  • Casual Listener
  • Device OnePlus 6T Operating System Android 9   My Question or Issue Hello, I have the problem that spotify keeps opening itself and starting / stopping music. I've already clean reinstalle...
  • Shirotaku
  • Casual Listener
  • 989 Views
  • 5 replies
  • 1 likes
  • 989 Views
  • 5 replies
  • 1 likes

Volume issue on Spotify

PlanPremiumCountryFranceDeviceSamsung Galaxy Note 10+Operating SystemAndroid PieMy Question or IssueHello I have a problem, The volume even at the maximum is very smallon Spotify, as if I had put 20%, it was back to normal this morning (and I did not...

  • Newbie
  • Plan Premium Country France Device Samsung Galaxy Note 10+ Operating System Android Pie My Question or Issue Hello I have a problem, The volume even at the maximum is very small on Spotif...
  • eltoch
  • Composer
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Icon on Homescreen looks weird

My Question or Issue Why is your Icon not the same size like ALL the other?And, what makes it even worse, it used to be!

  • Newbie
  •   My Question or Issue   Why is your Icon not the same size like ALL the other? And, what makes it even worse, it used to be!
  • SamTheGamer55
  • Casual Listener
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

playback problems with 4G streaming

PlanPremium // Spotify Ver. 8.5.23.686CountryGreeceDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 My Question or IssueIn the last 3 or 4 months I have the same issue that many users have. The music stops playing when I am connected through 4G. Wh...

  • Casual Listener
  • Plan Premium  // Spotify Ver. 8.5.23.686 Country Greece Device Huawei P10 Lite Operating System Android 8.0.0   My Question or Issue In the last 3 or 4 months I have the same issu...
  • zouve
  • Casual Listener
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Spotify won't play on the bluetooth speaker

PlanFamily premiumCountryHollandDeviceGalaxy 8Operating SystemAndroid (?)Hi, Today my spotify app would't play via my blootooth speaker. The speaker is connected to the phone. Every other sound (phone sound and other app sounds) play on the bluetooth...

  • Visitor
  • Plan Family premium Country Holland Device Galaxy 8 Operating System Android (?) Hi,   Today my spotify app would't play via my blootooth speaker. The speaker is connected to the phone...
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes

Cannot run on Samsung A40

PlanPremiumCountryCzech RepublicDeviceSamsung A40Operating SystemAndroid OreoMy Question or IssueHi,Spotify app cannot run in last few weeks on my phone. It keeps logging in but nothing happens. It only log and work in airplane mode (offline). I trie...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Samsung A40 Operating System Android Oreo My Question or Issue Hi, Spotify app cannot run in last few weeks on my phone. It keeps logging in ...
  • Phayes71
  • Casual Listener
  • 1015 Views
  • 8 replies
  • 0 likes
  • 1015 Views
  • 8 replies
  • 0 likes

Loud crackling noise Samsung A5

After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017). How can I fix this?!! I can't listen to music anymore on my phone, which is quite inconvenient when I'm traveling.

  • Newbie
  • After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017) . How can I fix this?!! I can't listen to music anymore on my phone, whic...
  • gserneels2
  • Newbie
  • 14221 Views
  • 4 replies
  • 0 likes
  • 14221 Views
  • 4 replies
  • 0 likes

Superuser Contribution Clear Cache

I try to clear my cache but when I click on the button nothing's happening. The part "autres" never changes and it takes all of my space, wich doesn't allow me to download a lot of music. Thanks

  • Newbie
  • I try to clear my cache but when I click on the button nothing's happening. The part "autres" never changes and it takes all of my space, wich doesn't allow me to download a lot of music. Thanks 
  • Petya
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify Has Stopped

I know I know this question already answered but the solutions doesn't work for me. It was working fine but one day when I tried to open the app, it just stopped and I kept receiving that "stopped" notification over and over again. I've deleted the a...

  • Newbie
  • I know I know this question already answered but the solutions doesn't work for me. It was working fine but one day when I tried to open the app, it just stopped and I kept receiving that "stopped" n...
  • Petya
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share my spotify playlists on Intagram stories/feed. As an artist, I realy need this resourc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • reginafsmith
  • Newbie
  • 789 Views
  • 11 replies
  • 0 likes
  • Instagram
  • 789 Views
  • 11 replies
  • 0 likes

Superuser Contribution Loading time and system running

Holy moley I spend so much time waiting for Spotify to start, reloading it, restarting my phone, uninstalling and reinstalling it, waiting for it to respond to changing songs or pause or stop and more often than not can't use other programs on my pho...

  • Visitor
  •   Holy moley I spend so much time waiting for Spotify to start, reloading it, restarting my phone, uninstalling and reinstalling it, waiting for it to respond to changing songs or pause or stop...
  • Petya
  • Community Legend
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

Superuser Contribution After I ask spotify to store in my SD, the card becames unrecognizable

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueAfter asking Spotify to store in my SD card, these becames unrecognizable and is asking for formatting.

  • Visitor
  • Plan Premium Country Argentina Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue After asking Spotify to store in my SD card, these becames unrecogniza...
  • Petya
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes