Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Podcasts are crashing every few minutes
Podcasts are crashing every few minutes
Spotify Star
752 Views
1 replies
0 likes
Plan: PremiumCountry: Mexico DeviceMoto Z3 PlayOperating SystemAndroid 9 My Question or IssueWhen I'm creating a long playlist (more than 60h of playtime) I use to start adding songs by artist (alphabetically), and when I finish, I start playing my n...
Plan: Premium Country: Mexico Device Moto Z3 Play Operating System Android 9 My Question or Issue When I'm creating a long playlist (more than 60h of playtime) I use to start a...
676 Views
0 replies
0 likes
PlanFree/PremiumCountryRussiaDevice(iPhone 6s,)Operating System(iOS 13.3.1, Windows 10 ) My Question or Issueafter transferring a track from apple music, my favorite songs and albums only appeared on my PC, but they are not in my phone. I don't want ...
Plan Free/Premium Country Russia Device (iPhone 6s,) Operating System (iOS 13.3.1, Windows 10 ) My Question or Issue after transferring a track from apple music, my favorite ...
370 Views
0 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy A40Operating SystemAndroid For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on multiple occasions and turned it on & off but I have no success.Any help or...
Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on m...
Community Legend
499 Views
1 replies
0 likes
Plan Premium Country AustriaMoto G7 Plus XT1965-3Android 10 QPWS30.61.21.11 security patch level 1 June 2020Spotify 8.5.66.1002Connected to a brand new out of box Kenwood DMX7017DABS Mechless Android Auto compatible double din head unit via brand new...
Plan Premium Country Austria Moto G7 Plus XT1965-3 Android 10 QPWS30.61.21.11 security patch level 1 June 2020 Spotify 8.5.66.1002 Connected to a brand new out of box Kenwood DMX7017DAB...
510 Views
0 replies
1 likes
Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me every day. PlanPremiumCountryRussiaDevice(Huawei p10 lite)...
Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me ...
Spotify Star
991 Views
8 replies
0 likes
PlanPremiumCountrySweden DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 My Question or IssueHi, I'm following these instructions to enter the "Storage" settings menu: https://community.spotify.com/t5/Android/How-to-store-offline-music-on-the-ex...
Plan Premium Country Sweden Device Samsung Galaxy S5 Operating System Android 6.0.1 My Question or Issue Hi, I'm following these instructions to enter the "Storage" sett...
Regular
3049 Views
10 replies
13 likes
PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...
Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1 My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...
Regular
1483 Views
3 replies
1 likes
PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...
Plan Premium Country Germany Device Huawei P30 Pro Operating System Android 10 EMUI 10.1.0 My Question or Issue If I connect to a other device in the netwo...
458 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceXperia XA UltraOperating SystemAndroid 7.0 My Question or IssueWhen I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for so...
Plan Premium Country Turkey Device Xperia XA Ultra Operating System Android 7.0 My Question or Issue When I try to open an artist page or album page the mobile application of the Spo...
Spotify Star
690 Views
3 replies
0 likes
PlanPremiumCountryThe NetherlandsDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi, I'm still getting a random notification that spotify is trying to play... I've seen that the issue officially has been resolved but it seems not for ever...
Plan Premium Country The Netherlands Device Pixel 2 Operating System Android 10 My Question or Issue Hi, I'm still getting a random notification that spotify is trying...
339 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueVery weirdly, since moving from an S9+ to an S20+, the queue option has greyed out. I have tried uninstalling and reinstalling, a clean uninstall and deletio...
Plan Premium Country UK Device Samsung Galaxy S20+ Operating System Android 10 My Question or Issue Very weirdly, since moving from an S9+ to an S20+, the queue option h...
281 Views
0 replies
0 likes
Plan PremiumAustralia DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI found a weird visual bug that pushes down the Made For You section when scrolling through the carousel above it (images attached).
Plan Premium Australia Device Pixel 4XL Operating System Android 10 My Question or Issue I found a weird visual bug that pushes down the Made For You section when scrollin...
Spotify Legend
456 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...
Plan Free Country Italy Device Huawei PSmart Operating System Android 9.1.0 My Question or Issue I've been having this problem for a while now. When I go to an artist's profile and t...
358 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhen I'm offline on some not all albums I get the error message, the album is downloaded and I've tried to log out and in again but nothing works, any ideas?
Plan Premium Country UK DeviceSamsung Galaxy 7 Operating System Android My Question or Issue When I'm offline on some not all albums I get the error message, the album is downlo...
Spotify Legend
1299 Views
1 replies
0 likes
Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle around it under each song and says "Waiting To Downlo...
Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle ar...
Moderator
2016 Views
6 replies
0 likes
Plan PremiumCountry Ukraine DeviceLenovo K5 Pro (android 9) Operating SystemAndroid 9 My Question or IssueWhen you close spotify app on Android 9 it's automatically unload from notification bar and player stop playing. So i forced to keep running dee...
Plan Premium Country Ukraine Device Lenovo K5 Pro (android 9) Operating System Android 9 My Question or Issue When you close spotify app on Android 9 it's au...
Casual Listener
1864 Views
1 replies
1 likes
PlanPremiumCountryUnited StatesDeviceLG V35Operating SystemAndroid Oreo My Question or IssueHey knowledgeable lads, Recently I've been having issues with Spotify Connect on my Android device. I use it mostly to play Spotify over my Amazon Echo (first...
Plan Premium Country United States Device LG V35 Operating System Android Oreo My Question or Issue Hey knowledgeable lads, Recently I've been having issues with Spotif...
Spotify Legend
926 Views
1 replies
0 likes
Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...
Macbook pro / Catalina Premium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to...
875 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...
Plan Premium Country Turkey Device PC Operating System Windows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear ins...
Spotify Star
462 Views
1 replies
0 likes
