Bluetooth issues

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Bluetooth issues

Visitor

Hello

You need to fix your App - it doesn't stop playing when the Bluetooth connection is dropped - e.g. when I turn off my car (This works correctly with Google's music player and other radio apps)

Regards

Rami

3 Replies
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Re: Bluetooth issues

Moderator
Moderator

Hey there @ganr2009!

 

Welcome to the Community and thanks for bringing this to our attention.

 

The app should automatically pause when it loses its connection to the Bluetooth speaker. Could you try restarting your phone to see if that makes any difference for you?

 

If you still experience this we'd recommend performing a clean reinstall of the app with the steps here.

 

Keep in mind that you'll need to re-download your offline music and podcasts afterwards.

 

If your issue persists, we'll need to know what devices you're using to stream and if this happens for with other Bluetooth speakers or just in your car.

 

 We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
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Re: Bluetooth issues

Newbie

Hi,

 

 

 

Spotify is running on Pixel 3a xl with Android 11 on it.

 

It became too difficult to control Spotify from bluetooth headset.

 

Restarts and reinstalling the app doesn't help

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Re: Bluetooth issues

Moderator
Moderator

Hi @bgb043,

 

Thanks for reaching out about this.

 

On Android 11 sometimes you'll need to change the default playback device from your phone's speaker to an external BT device.

 

It's worth having a look at this guide on how to do this. 

 

Let us know if everything works fine once you set your headphones to default playback device.

 

Keep us posted.

AlexModerator
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