Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395643 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Lately, I have noticed, for the last week, that Spotify starts downloading music files, even after these have been saved on my Samsung S5 SD card. I don't think its normal for this to happen every day for the last week, its like it resets to zero fil...
Lately, I have noticed, for the last week, that Spotify starts downloading music files, even after these have been saved on my Samsung S5 SD card. I don't think its normal for this to happen every da...
Newbie
2731 Views
6 replies
2 likes
PlanPremiumCountryPhilippines DeviceHuawei P30 Lite / Model: MAR-LX2Operating SystemAndroid 10 My Question or Issue Good day! Recently, I updated (October update) my Spotify app on my Android smartphone. Then I am getting issues wherein I can't play ...
Plan Premium Country Philippines Device Huawei P30 Lite / Model: MAR-LX2 Operating System Android 10 My Question or Issue Good day! Recently, I updated (Octo...
Regular
2148 Views
14 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S10Operating SystemAndroid 10 My Question or IssueI can connect to my Echo devices and groups using the windows desktop app and an ipad, but I cannot see them when using my android phone. I can see my Chromecast and...
Plan Premium Country USA Device Samsung S10 Operating System Android 10 My Question or Issue I can connect to my Echo devices and groups using the windows desktop app and an ipad, bu...
Spotify Legend
680 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S10eOperating SystemAndroid 10 My Question or IssueGot a message this morning from my cell carrier that I had used half of my 1GB data plan. Considering my plan reset yesterday, on the 1st, it means I had blown thro...
Plan Premium Country USA Device Samsung S10e Operating System Android 10 My Question or Issue Got a message this morning from my cell carrier that I had used half of my 1GB data plan...
Spotify Legend
597 Views
3 replies
0 likes
Hello guys. I hope that you are all safe out there.I have purchased brand new android phone, but for some reason, Spotify app is failing to log me in. It says, user/pass are incorrect. I know for 100 % that they are correct, i have checked the email ...
Hello guys. I hope that you are all safe out there. I have purchased brand new android phone, but for some reason, Spotify app is failing to log me in. It says, user/pass are incorrect. I know for...
Casual Listener
395 Views
1 replies
0 likes
Every now and then my Spotify seems to reset itself. It erases all playlists and defaults back to saving to my phone's memory, as opposed to my SD card. It then tries to download all my playlists again, but to my phone's memory. I have to turn off da...
Every now and then my Spotify seems to reset itself. It erases all playlists and defaults back to saving to my phone's memory, as opposed to my SD card. It then tries to download all my playlists aga...
Moderator
636 Views
4 replies
0 likes
PlanFreeCountryUnited StatesDeviceGalaxy Tab A (2017)Operating SystemAndroid Pie My Question or IssueHow can I enable secure playback in the Ecosia app? I tried going to the Google website, didn't work. I tried searching how to enable secure playback...
Plan Free Country United States Device Galaxy Tab A (2017) Operating System Android Pie My Question or Issue How can I enable secure playback in the Ecosia app? I tried going to the ...
Casual Listener
813 Views
4 replies
0 likes
PlanPremiumCountryDeutschlandDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueGood afternoon,I have had a problem with my Spotify app on my Samsung S8 for several days.I start the app and it doesn't happen but the timeline doesn't ...
Plan Premium Country Deutschland Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue Good afternoon, I have had a problem with my Spotify app on my Samsung S8 fo...
Spotify Legend
456 Views
1 replies
0 likes
Good evening.Why is there no opt-out from Facebook services? I don't use Facebook and i don't want Facebook to collect data from me.But there a thousands of connections to their servers, outgoing from the Spotify App. PlanPremiumCountryGermanyDeviceP...
Good evening. Why is there no opt-out from Facebook services? I don't use Facebook and i don't want Facebook to collect data from me. But there a thousands of connections to their servers, o...
Spotify Legend
424 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamsung A70Operating SystemAndroid 10 My Question or IssueSo I just can't understand why this works for iOS but not on Android. As you can see on screenshots, this blurry thing doesn't work on my phone. I alredy uninstal...
Plan Premium Country Turkey Device Samsung A70 Operating System Android 10 My Question or Issue So I just can't understand why this works for iOS but not on Android. As you c...
Spotify Legend
620 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10My Question or IssueMy controls are stuck in Villain K/DA but It's playing savage love, I seem to be able to play and pause the track and change to other music but th...
Plan Premium Country Philippines Device Samsung Galaxy S10 Plus Operating System Android 10 My Question or Issue My controls are stuck in Villain K/DA but It's playing savage love, I seem to...
Spotify Legend
741 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, When I start Alexa, it does not recognize Spotify and automatically starts Google play w...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Legend
538 Views
1 replies
0 likes
Hey! I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there ...
Hey! I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers o...
Spotify Legend
906 Views
5 replies
0 likes
I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there could...
I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the...
416 Views
0 replies
0 likes
App crashes at launch after 3 secondsI have deleted the app and reinstalled numerous times ( over 10 times ! )I have tried all updates recommended on the community pages including signing out all devices....NOTHING WORKS and only happened after updat...
App crashes at launch after 3 seconds I have deleted the app and reinstalled numerous times ( over 10 times ! ) I have tried all updates recommended on the community pages including signing out all...
Spotify Legend
1468 Views
11 replies
0 likes
PlanPremiumCountryThailandDeviceSamsung Galaxy J7 proOperating SystemAndroid My Question or Issue1. When I played some song, I saw that this song have lyrics but when I press on lyrics it's not show all lyrics. I've uninstall and install again but it...
Plan Premium Country Thailand Device Samsung Galaxy J7 pro Operating System Android My Question or Issue 1. When I played some song, I saw that this song have lyrics but when I press...
Spotify Legend
3422 Views
21 replies
1 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueWhen i open the spotify app and play a song with lyrics it show everything just fine until i try to tap on the lyrics and see the whole thing then it ...
Plan Premium Country India Device Samsung Galaxy s20 ultra Operating System Android 10 My Question or Issue When i open the spotify app and play a song with lyrics it show everything...
Spotify Legend
824 Views
1 replies
1 likes
It's really annoying that when i want to replay a song that I can't do so with my headset shortcuts. I can only Play/Pause or skip forward. And it's not the headset beacause I've already tried it with a different Music Player and it works there. Can ...
It's really annoying that when i want to replay a song that I can't do so with my headset shortcuts. I can only Play/Pause or skip forward. And it's not the headset beacause I've already tried ...
Spotify Legend
514 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel 4XLOperating SystemAndroid 11 My Question or IssueHi team, I recently updated my phone's OS and the Spotify app and since then my 'Your Daily Drive' has been glitching. When a news podcast is finished pla...
Plan Premium Country Australia Device Google Pixel 4XL Operating System Android 11 My Question or Issue Hi team, I recently updated my phone's OS and the Spotify app...
Spotify Legend
974 Views
1 replies
0 likes
Hallo!Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab.Es kommt dann die Meldung "Spotify wird wiederholt beendet".Alle Versuche, Cache leeren, deinstallieren-neu installieren... hilft nichts. Das komische, wenn sich jemand anderes an mei...
Hallo! Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab. Es kommt dann die Meldung "Spotify wird wiederholt beendet". Alle Versuche, Cache leeren, deinstallieren-neu installieren... h...
Spotify Legend
6834 Views
15 replies
1 likes
