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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6910 Views

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7 likes

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"Миксы дня"

PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?

Visitor

Plan Free Country Россия  Device Honor 8x  Operating System Android 10   My Question or Issue Сначала все было хорошо, но потом после 3го "Микса дня" они перестали создаватьс...

853 Views

0 replies

4 likes

  • 853 Views
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Devices won't recognize my Samsung Galaxy A5

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 LaptopOperating System8.0.0(A5), 9(S8), Windows 10(ACER) My Question or IssueHi there, I've had my Samsung Galaxy A5 phone for a few years now and just switched to my m...

Visitor

Plan Premium Country Canada Device Samsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 Laptop Operating System 8.0.0(A5), 9(S8), Windows 10(ACER)   My Question or Issue Hi there, &nbs...

336 Views

0 replies

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[Android] Sound is distorted when casting to TV using Chromecast from within Spotify

Hi! I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, casting the video and sound from a Android device etc the soun...

Casual Listener

Hi!   I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, ca...

1960 Views

0 replies

5 likes

Android
audio distorted
  • 1960 Views
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Spotify app not available in Galaxy Store for both smartphone & galaxy watch

PlanFreeCountryUkraine Device(Samsung Galaxy A70, Samsung Galaxy Watch)Operating System(Android 10, Tizen 4.0.0.7) My Question or IssueSpotify app is not available in Galaxy store. I can't find it using search, and when I'm trying to go through the d...

Casual Listener

Plan Free Country Ukraine   Device (Samsung Galaxy A70, Samsung Galaxy Watch) Operating System (Android 10, Tizen 4.0.0.7)   My Question or Issue Spotify app is not available in ...

baldmanua

Casual Listener

1968 Views

1 replies

2 likes

  • 1968 Views
  • 1 replies
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Headphones skipping tracks

HelloI have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ?Thank You

Visitor

  Hello I have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ? Thank You

255 Views

0 replies

0 likes

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Search results for track with numbers is different on android and desktop

PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueIn classical music track title often contains catalogue number (RV, HWV, K, BWV, etc).But if I try to search something unpopular "RV 470" or "RV 274" on an...

Newbie

Plan Premium Country   Device (Samsung Galaxy S10+) Operating System (Android 10)   My Question or Issue In classical music track title often contains catalogue number (RV, HWV, K...

235 Views

0 replies

0 likes

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Can't view queue

PlanPremiumCountryUkDeviceMoto g6 playOperating SystemAndroid 9 My Question or Issue I cannot view my queue. The button that I used to press in the bottom right hand corner is now greyed out and doesn't do anything. Tried deleting cache, restarting p...

Newbie

Plan Premium Country Uk Device Moto g6 play Operating System Android 9   My Question or Issue   I cannot view my queue. The button that I used to press in the bottom right hand c...

333 Views

0 replies

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Superuser Contribution Changing storage location

PlanPremium (family) CountryNzDeviceHuawei y6 (I think) Operating SystemAndroid up to date My Question or IssueSo been trying to change the storage location on my sons phone to sd card as he has very little internal memory. But no help article I've s...

Visitor

  Plan Premium (family)  Country Nz Device Huawei y6 (I think)  Operating System Android up to date    My Question or Issue So been trying to change the storage lo...

Elena

Moderator

506 Views

1 replies

0 likes

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Solved!!Superuser Contribution Unable to login on Android

Hello, I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or using your email instead" l. So that's what I do. But when ...

Casual Listener

Hello,   I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or...

mikas3

Casual Listener

610 Views

2 replies

0 likes

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Superuser Contribution Canvas feature rules! Bring it to legacy versions of android?! Android 7.0, etc!

PlanFamily/PremiumCountry USDeviceNVIDIA SHIELD TABLET K1Operating SystemAndroid 7.0 Nougat My Question or IssueCanvas feature rules! Bring it to legacy versions of android?! Android 7.0, etc!

Casual Listener

Plan Family/Premium Country  US Device NVIDIA SHIELD TABLET K1 Operating System Android 7.0 Nougat   My Question or Issue Canvas feature rules! Bring it to legacy versions of andr...

Ivan

Spotify Legend

759 Views

1 replies

0 likes

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Can't find the Equalizer.

PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...

Regular

Plan Free   Country Germany   Device Huawei P8 Lite 2017  Operating System Android 8   My Question or Issue I can't find the Equalizer that should be under "Soundquali...

Billy-J

Spotify Star

3527 Views

5 replies

0 likes

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Superuser Contribution Autoplay not working on playlists (Android + Windows)

PlanPremiumCountrySerbiaDeviceSamsung Galaxy S10/ASUS LaptopOperating SystemAndroid 10/ Windows 10 My Question or IssueMy account is set to "autoplay" and although I read that it works on playlists AND radio, on both my phone and laptop, when I reach...

Regular

Plan Premium Country Serbia Device Samsung Galaxy S10/ASUS Laptop Operating System Android 10/ Windows 10   My Question or Issue My account is set to "autoplay" and although I read tha...

Miljan1982

Regular

3853 Views

11 replies

1 likes

Android
autoplay
Playlists
Windows
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Huge download (2.5gb+) without opening spotify

Spotify helped itself to 2.5gb of data in the background, without being opened, and without being opened since last phone restart (last night). Wasn't streaming; as play log shows no plays, as confirmed by last.fm log. Will reinstall, but this is a v...

Newbie

Spotify helped itself to 2.5gb of data in the background, without being opened, and without being opened since last phone restart (last night). Wasn't streaming; as play log shows no plays, as confir...

286 Views

0 replies

0 likes

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no radio on track. радио по треку нет в мобильном приложении

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...

380 Views

0 replies

0 likes

  • 380 Views
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Deleted

  

Visitor

   

Billy-J

Spotify Star

426 Views

1 replies

0 likes

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Solved!!Superuser Contribution I can't browse artists top songs

I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of songs don't show and nothing happens.

Newbie

I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of so...

Xenia

Moderator

626 Views

1 replies

0 likes

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Superuser Contribution No spotify app in galaxy app store in serbia

PlanPremiumCountrySerbiaDeviceSamsung Galaxy Note 10+ and Galaxy watch active 2Operating SystemAndroid 10 and Tizen 4 My Question or IssueI can't find app for my phone or watch in Galaxy app store. I am living in Serbia and have premium account.Thank...

Visitor

Plan Premium Country Serbia Device Samsung Galaxy Note 10+ and Galaxy watch active 2 Operating System Android 10 and Tizen 4   My Question or Issue I can't find app for my phone or wat...

Alex

Spotify Legend

667 Views

2 replies

0 likes

Galaxy store
galaxy watch active 2
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Solved!!Superuser Contribution Won't show me a list of all of an artists songs

PlanFreeCountryUSDeviceSamsung J7Operating SystemAndroid My Question or IssueWhenever I click on an artist I can usually click on the "and more..." and it will bring me to a list of all their songs but it no longer brings me anywhere. It does this fo...

Regular

  Plan Free Country US Device Samsung J7 Operating System Android   My Question or Issue Whenever I click on an artist I can usually click on the "and more..." and it will bring ...

Elena

Moderator

3165 Views

3 replies

0 likes

Music
Samsung
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Bad Russian font weight

After recent update (ver. 66) Russian symbols are displayed with incorrect weight across the app. It is most noticable when a string contains both Latin and Cyrillic symbols. Cyrillic symbols have normal weight where bold weight is expected. This loo...

Visitor

After recent update (ver. 66) Russian symbols are displayed with incorrect weight across the app. It is most noticable when a string contains both Latin and Cyrillic symbols.    Cyrillic ...

822 Views

0 replies

3 likes

Android
Android 10
font
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Ошибка в исполнителях

Русскоязычный исполнитель "AGNI" (автор песни "Ирландский кофе") смешался с другим исполнителем "Agni" 

Newbie

Русскоязычный исполнитель "AGNI" (автор песни "Ирландский кофе") смешался с другим исполнителем "Agni"  

352 Views

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