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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5054 Views

0 replies

6 likes

  • 5054 Views
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  • 6 likes

Superuser Contribution Downloading issue

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or IssueI cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/differen...

Regular

Plan Premium Country Germany Device Samsung Galaxy S9 plus Operating System Android Oreo   My Question or Issue I cant download my liked songs on my phone. I tried everything to solve ...

Alex

Spotify Legend

450 Views

1 replies

0 likes

bug
crashing
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify start without any reason

Plan : PremiumCountry : FranceDevice : Xiaomi mi mix 2Operating System : android 9, MIUI 12.0.1 My Question or IssueHello,I have a problem with my phone. Since may, I have in my car android auto. When I take my car, I plug my phone, android auto star...

Casual Listener

Plan : Premium Country : France Device : Xiaomi mi mix 2 Operating System : android 9, MIUI 12.0.1   My Question or Issue Hello, I have a problem with my phone. Since ...

Alex

Spotify Legend

756 Views

6 replies

0 likes

  • 756 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify don't want to start a music even download

PlanPremiumCountryFranceDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueSince this morning, spotify don't want to play any music, when i want to listen my favorite song the playlist is empty and when i want to add a song to it...

Visitor

Plan Premium Country France Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Since this morning, spotify don't want to play any music, when i want to...

Mario

Spotify Legend

297 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! What if I hide a playlist that's been liked?

My Question or IssueIf I hide a playlist after someone's liked it, will they still have access to it?

Casual Listener

  My Question or Issue If I hide a playlist after someone's liked it, will they still have access to it?

Emilia_8

Community Legend

3594 Views

1 replies

0 likes

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Superuser Contribution Spotify in Offline Mode on Android Auto is basically unusable

PlanPremiumCountryCanadaDevice(Pixel 3)Operating System(Android 11) My Question or IssueWhenever in Offline mode on Spotify and I connect to my car's Android Auto, the only music that I can play are from Playlists. When I navigate to the Artists tab,...

Visitor

Plan Premium Country Canada Device (Pixel 3) Operating System (Android 11)   My Question or Issue Whenever in Offline mode on Spotify and I connect to my car's Android Auto, the only m...

Mihail

Spotify Legend

1583 Views

1 replies

1 likes

  • 1583 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Download error

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 plusOperating SystemAndroid Oreo My Question or IssueMy issue is that since the new ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy 9 plus Operating Syst...

Jeremy

Spotify Legend

8245 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Any Artist and Album page does not load

Plan PremiumCountryGermanyDeviceAsus ZenFone 7Operating SystemAndroid 10Spotify Version8.5.82.894 So, for a week now I can not access any Artist or Album pages. It only shows me either "Check your Internet connection and try again" or "Something went...

Casual Listener

  Plan Premium Country Germany Device Asus ZenFone 7 Operating System Android 10 Spotify Version 8.5.82.894     So, for a week now I can not access any Artist or Album pa...

Jeremy

Spotify Legend

951 Views

5 replies

0 likes

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Superuser Contribution Numerous content won`t load, play or seem unavailable on family premium account

Hi Community, numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Android 7.0 device) but works smoothly on the main account. After ...

Casual Listener

Hi Community,   numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Andro...

Jeremy

Spotify Legend

710 Views

7 replies

0 likes

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  • 0 likes

Superuser Contribution Car mode works only when clicked in options.

The car mode (selected to always) switches back to regular every time the app is started again. Yes - in the car of course. Of course automatic mode doesn't work either. Often the app requires me to run the app and click play instead the play functio...

Regular

The car mode (selected to always) switches back to regular every time the app is started again. Yes - in the car of course. Of course automatic mode doesn't work either.   Often the app requir...

Jeremy

Spotify Legend

519 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android: Shuffle issue

PlanFreeCountryGermanyDevice(Samsung Galaxy S7)Operating System(Android 8.0.0) My Question or IssueHello,I'm encountering issues with the Spotify shuffle mode on my android device.Everytime I play back an artists (20+ Albums) it's playing the same so...

Casual Listener

Plan Free Country Germany Device (Samsung Galaxy S7) Operating System (Android 8.0.0)   My Question or Issue Hello, I'm encountering issues with the Spotify shuffle mode on my android...

Ivan

Spotify Legend

298 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't tap on song currently playing

PlanPremiumCountryINDIADeviceOppo K3Operating SystemANDROID 10 My Question or Issue If I switch away from Spotify and then back to the app, when a song is playing and I click on the song from the bottom bar, it does not open up in full screen. Howeve...

Newbie

Plan Premium Country INDIA Device Oppo K3 Operating System ANDROID 10   My Question or Issue     If I switch away from Spotify and then back to the app, when a song is play...

Ivan

Spotify Legend

521 Views

1 replies

0 likes

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  • 0 likes

Superuser Contribution [Oneplus] No music when connecting wired headset (3.5 mm)

Spotify version 8.5.82.894DeviceOnePlus 5TOperating SystemAndroid 10.0.0 With the latest update, I can't hear music when wired headset is connected. Spotify shows that music is playing but no sound. It's not an issue of headset/jack as other applicat...

Regular

Spotify version 8.5.82.894 Device OnePlus 5T Operating System Android 10.0.0   With the latest update, I can't hear music when wired headset is connected. Spotify shows that music is playi...

Jeremy

Spotify Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chomecasts keeps disconnecting

PlanPremiumCountryUnited KingdomDeviceSamsung S20 Ultra 5GOperating SystemAndroid 10 / One UI 2.1 My Question or IssueSpotify keeps disconnecting with my Google devices. I have three Google Audio's connected in a group together and of years I have be...

Casual Listener

Plan Premium Country United Kingdom Device Samsung S20 Ultra 5G Operating System Android 10 / One UI 2.1   My Question or Issue Spotify keeps disconnecting with my Google devices. I ha...

Jeremy

Spotify Legend

5108 Views

18 replies

7 likes

cast. chromecast
chrome
disconnecting
disconnects
google
Google Assistant
pausing
stopping
  • 5108 Views
  • 18 replies
  • 7 likes

Widget issue

PlanPremiumCountryUSADeviceNote 8My Question or IssueMy widget is always blank unless a song is actually playing. Is this intended behavior? I'd like to be able to restart my music without having to open up the app. That's why it's there.

Music Fan

Plan Premium Country USA Device Note 8 My Question or Issue My widget is always blank unless a song is actually playing. Is this intended behavior? I'd like to be able to restart my music with...

Billy-J

Spotify Star

1393 Views

4 replies

1 likes

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  • 1 likes

Solved!! How Do You Change the Shuffle Play Button on Android?

I have the Spotify app on my Pixel 3 (Android) phone. When I open an album or playlist I see a big green Shuffle Play button. I typically want the album or list played in order. How do I change that button to Play as the default?

Regular

I have the Spotify app on my Pixel 3 (Android) phone.  When I open an album or playlist I see a big green Shuffle Play button.  I typically want the album or list played in order.  How...

tomero

Regular

1928 Views

4 replies

0 likes

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Superuser Contribution Images don't fully load

PlanFreeCountryMéxico DeviceLanix ilium m1 Operating SystemAndroid 7.0 My Question or IssueWhen I enter spotify some images do not fully load this happens in images of artists or albums, the application is updated to the latest version and already cl...

Visitor

Plan Free Country México  Device Lanix ilium m1  Operating System Android 7.0    My Question or Issue When I enter spotify some images do not fully load this happens in ...

user-removed

Not applicable

449 Views

4 replies

0 likes

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Superuser Contribution Streaming issue

Yesterday Spotify stopped working with my Sonos. I have my Echo set up to play music through my Sonos speaker and now Spotify will not work. When I asked Alexa to play music through my Spotify app she says this device does not support Spotify. If I a...

Newbie

Yesterday Spotify stopped working with my Sonos. I have my Echo set up to play music through my Sonos speaker and now Spotify will not work. When I asked Alexa to play music through my Spotify app sh...

Jeremy

Spotify Legend

302 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Can't transfer local files from desktop Spotify to Samsung S20. Worked on S10.

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 5G (just upgraded from S10, which worked fine). Operating SystemAndroid 10 My Question or IssueCan't transfer local files from desktop Spotify to Samsung S20. They're all greyed out. Worked on S10.

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S20 5G (just upgraded from S10, which worked fine).   Operating System Android 10   My Question or Issue Can't transfer...

Alex

Spotify Legend

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
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Superuser Contribution Poor "Hide this song" placement, song menu action order

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 11 My Question or IssueThe "Hide this song" placement seems pretty terrible. It's right in between "Like" and "Add to Playlist" options, both positive reactions to a song you want to keep/mak...

Casual Listener

Plan Premium Country USA Device Pixel 4a Operating System Android 11   My Question or Issue The "Hide this song" placement seems pretty terrible. It's right in between "Like" and "Add ...

Xenia

Moderator

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
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Superuser Contribution Local Files not syncing/downloading on app

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past. For context, from my Mac I allow Spotify to see local files, I add them to a new playlist, and then on my phone (Pixel...

Casual Listener

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past.   For context, from my Mac I allow Spotify to see local file...

Jeremy

Spotify Legend

937 Views

5 replies

0 likes

  • 937 Views
  • 5 replies
  • 0 likes