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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373236 Views

540 replies

34 likes

Account
Free
  • 373236 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

  • 7444 Views
  • 0 replies
  • 7 likes

30 minutes of Ad free going immediately into more ads.

PlanFreeCountryUnited StatesDeviceMoto G stylusOperating SystemAndroid OreoSpotify Version 8.5.84.875 My Question or IssueSpotify will come up, and offer me an ad for 30 minutes of ad-free music. I tap on the watch now button, and the ad plays. Immed...

Visitor

Plan Free Country United States Device Moto G stylus Operating System Android Oreo Spotify Version 8.5.84.875   My Question or Issue Spotify will come up, and offer me an ad for ...

Billy-J

Spotify Star

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Editing sections on home page in app

PlanPremiumCountryU.S. DevicePixel 4XLOperating SystemAndroid 11 My Question or Issue Is there an option to turn off or atleast edit the "Good Afternoon" section?To take it a step further is there a way to edit other sections like "Your Top Shows"? T...

Newbie

  Plan Premium Country U.S.  Device Pixel 4XL Operating System Android 11   My Question or Issue   Is there an option to turn off or atleast edit the "Good Afternoon" ...

Billy-J

Spotify Star

587 Views

1 replies

2 likes

  • 587 Views
  • 1 replies
  • 2 likes

Download issue

PlanPremiumCountry DevicePocophone F1Operating SystemAndroid 10 My Question or IssueI started experiencing issue with trying to download spotify from play store, and due to issue i was forced to download apk. I don't understand what happened since my...

Casual Listener

  Plan Premium Country   Device Pocophone F1 Operating System Android 10   My Question or Issue I started experiencing issue with trying to download spotify from play store,...

Billy-J

Spotify Star

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

[Android] The option to choose where to store downloaded music is not available anymore

I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone.It is also not possible to completely uninstall the app. I have followed the instructions given in other posts...

Casual Listener

I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone. It is also not possible to completely uninstall the app. ...

257 Views

0 replies

0 likes

Android
  • 257 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot download albums, can download playlists with the albums

PlanPremiumCountryCzech RepublicDeviceMoto G5Operating SystemAndroid Oreo My Question or IssueIt's now been at least a month that I have not been able to download any albums at all. I can visit the album and click the Download button, the download bu...

Music Fan

Plan Premium Country Czech Republic Device Moto G5 Operating System Android Oreo   My Question or Issue It's now been at least a month that I have not been able to download any al...

akaforty_1

Music Fan

1027 Views

3 replies

0 likes

can download playlists
cannot download albums
unable to download albums
  • 1027 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Queue Doesn't Auto-Clear When I Select a Playlist

PlanPremiumCountryUnited StatesDevicePC, Samsung Galaxy S9+Operating SystemWindows, Android 10 My Question or IssuePerhaps I'm just not aware of how to use the queue properly, but... My typical usage of Spotify is to queue up several podcast episodes...

Casual Listener

Plan Premium Country United States Device PC, Samsung Galaxy S9+ Operating System Windows, Android 10   My Question or Issue Perhaps I'm just not aware of how to use the queue properly...

nblachowicz

Casual Listener

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play-control - notificatonbar

Hello,I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting.This does not disappear until I kill the process of Spotify.Does anyone have the proble...

Casual Listener

Hello, I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting. This does not disappear until I ...

Elena

Moderator

1801 Views

3 replies

0 likes

  • 1801 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify streaming on my google home mini, BUT NO SOUND

PlanPremiumCountryMexicoDeviceGoogle Home MiniOperating SystemAndroid My Question or IssueSo I've been using my Google home mini for the past year or so and it has been working okay, but today I just wanted to hear some music whilst I was reading.Sup...

Newbie

Plan Premium Country Mexico Device Google Home Mini Operating System Android   My Question or Issue So I've been using my Google home mini for the past year or so and it has been worki...

Alex

Spotify Legend

1920 Views

1 replies

0 likes

down
Downtime
Google Home
not working
  • 1920 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page loading issue on Android

After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing happens, i have to force stop the app twice to tempora...

Casual Listener

After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing hap...

Jeremy

Spotify Legend

1719 Views

3 replies

0 likes

  • 1719 Views
  • 3 replies
  • 0 likes

Superuser Contribution Possible shuffle play bug

Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at firstPlanPremiumCountryUKDeviceGoogle Pixel 3a - AndroidOperating SystemAndroid 10 My Question or IssueAnyone know why shuf...

Casual Listener

Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at first Plan Premium Country UK Device Google Pixel 3a - Android Op...

Jeremy

Spotify Legend

1463 Views

17 replies

0 likes

  • 1463 Views
  • 17 replies
  • 0 likes

Superuser Contribution Adding songs to playlist

PlanFreeCountryIndia DeviceSamsung Galaxy M31s Operating SystemAndroid 10 My Question or IssueI faced an issue while creating my own playlist. I was able to add songs to the playlist by clicking the add imagebutton from the recommendations but the ad...

Visitor

Plan Free Country India   Device Samsung Galaxy M31s   Operating System Android 10   My Question or Issue I faced an issue while creating my own playlist. I was able to add...

Ivan

Spotify Legend

449 Views

1 replies

0 likes

bug
  • 449 Views
  • 1 replies
  • 0 likes

Spotify app will play randomly unkown titles but not what I try to choose

PlanPremium Family AboCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 (Oxygen OS 10.0.9) My Question or IssueSince today morning I can't choose any titel to hear in spotify app. Spotify app then randomly play unkown titles I've never hear...

Casual Listener

Plan Premium Family Abo Country Germany Device OnePlus 7 Pro Operating System Android 10 (Oxygen OS 10.0.9)   My Question or Issue Since today morning I can't choose any titel to hear ...

acryl_alkohol

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Frequent crashes in the background in Mobile app

PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...

Newbie

Plan Premium Country Finland Device Samsung Galaxy S8 (SM-G950F) Operating System Android 9 Spotify version 8.5.84.875 My Question or Issue Hi. My Samsung S8 is notificating daily ab...

443 Views

0 replies

0 likes

Android
background
Crash
Frequent
Mobile
  • 443 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artist page not shown

PlanPremiumCountryMexicoDeviceMoto E4 plusOperating SystemAndroid 7.1.1 My Question or Issuewhen i look for an artist and click to see their profile the app doesn't show anything and gives me a error message saying that something went wrong and that ...

Newbie

Plan Premium Country Mexico Device Moto E4 plus Operating System Android 7.1.1   My Question or Issue when i look for an artist and click to see their profile the app doesn't show anyt...

lbvec

Casual Listener

869 Views

4 replies

2 likes

  • 869 Views
  • 4 replies
  • 2 likes

Superuser Contribution Full screen lyrics visualizer not working

PlanPremiumCountryDominican RepublicDeviceSamsung Galaxy S20+Operating SystemAndroid 10 My Question or IssueThe full screen lyrics visualizer is not working since few days ago, I tried resetting the app through cleaning cache and data, but the proble...

Visitor

Plan Premium Country Dominican Republic Device Samsung Galaxy S20+ Operating System Android 10   My Question or Issue The full screen lyrics visualizer is not working since few days ag...

Ivan

Spotify Legend

931 Views

1 replies

0 likes

  • 931 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Why does my playlist keep reshuffling?

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting.And just now, while going through the play queue and deleting/reorganizing t...

Casual Listener

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting. And just now, while goi...

313 Views

0 replies

0 likes

Android
Playlists
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer plays on the smartphone

My Question or Issuesince yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it no longer plays. I have already reinstalled the app, ...

Casual Listener

My Question or Issue since yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it ...

Alex

Spotify Legend

752 Views

6 replies

1 likes

  • 752 Views
  • 6 replies
  • 1 likes

daily mix wont refresh.

I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my computer lenovo thinkpad e570 with windows 10 and also the...

Visitor

I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my compute...

457 Views

0 replies

2 likes

  • 457 Views
  • 0 replies
  • 2 likes

Cant log in to my device

PlanPremiumCountryIrelandDeviceChill box maxOperating SystemAndroid My Question or IssueHi,I cant log in to Spotify on my android device. Currently receiving message ' you are set to offline, please go online to connect..'When I try to log in via fac...

Newbie

  Plan Premium Country Ireland Device Chill box max Operating System Android   My Question or Issue Hi, I cant log in to Spotify on my android device. Currently receiving messag...

AdamDamon

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Disable Random Mode in Release Radar

Hey People, I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual playlist of mine, start a song, and switch off random mode th...

Newbie

Hey People,   I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual p...

Elena

Moderator

1037 Views

1 replies

0 likes

Mobile
Playlists
  • 1037 Views
  • 1 replies
  • 0 likes