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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5053 Views

0 replies

6 likes

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  • 6 likes

Superuser Contribution Local Files not syncing/downloading on app

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past. For context, from my Mac I allow Spotify to see local files, I add them to a new playlist, and then on my phone (Pixel...

Casual Listener

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past.   For context, from my Mac I allow Spotify to see local file...

Jeremy

Spotify Legend

937 Views

5 replies

0 likes

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  • 0 likes

Superuser Contribution Spotify wont connect to chromecast

PlanPremiumCountryNLDeviceSamsung Galaxy S10 Operating SystemAndroid 10 My Question or IssueSpotify wont connect to chromecast. It says that Spotify is not installed on the chromecast

Visitor

Plan Premium Country NL Device Samsung Galaxy S10  Operating System Android 10   My Question or Issue Spotify wont connect to chromecast. It says that Spotify is not installe...

Ivan

Spotify Legend

330 Views

1 replies

1 likes

  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution automatic fast forwarding/skipping

PlanPremiumCountryNorwayDeviceSamsung Galaxy S20 UltraOperating SystemAndriod 10 My Question or IssueHello. After last update I have been having issues where songs randomly just skip/fast forward like 0.5 second or 1 second forward. sometimes it happ...

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy S20 Ultra Operating System Andriod 10   My Question or Issue Hello. After last update I have been having issues where songs randomly j...

Ivan

Spotify Legend

10189 Views

3 replies

0 likes

  • 10189 Views
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Superuser Contribution Trying to add a song to playlist makes me have to force close the app.

PlanPremiumCountry DeviceTeclast T30Operating SystemAndroid My Question or IssueWhen I click the 3 dots next to a song, with the intention of adding it to a playlist, the screen darkens as if an overlay opens, but nothing comes up. I can't interact w...

Casual Listener

Plan Premium Country   Device Teclast T30 Operating System Android   My Question or Issue When I click the 3 dots next to a song, with the intention of adding it to a playlist, th...

Ver

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing after x seconds

PlanPremiumCountryNetherlandsDevicesamsung galaxy S20 UltraOperating Systemandroid 10 updated to last version My Question or Issueafter an android update a few days back spotify stops playing after about 20 to 30 seconds, if you push play it resumes....

Casual Listener

  Plan Premium Country Netherlands Device samsung galaxy S20 Ultra Operating System android 10 updated to last version   My Question or Issue after an android update a few days b...

Jeremy

Spotify Legend

1515 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Songs stop plaing

Premium for family CountryKazakhstan DeviceSamsung Galaxy a 8+ (2018)Operating SystemAndroid 9 My Question or IssueI have an issue, after new updates for android music stopped playing. But searching for new track or album is still working. I hope you...

Casual Listener

  Premium for family  Country Kazakhstan  Device Samsung Galaxy a 8+ (2018) Operating System Android 9   My Question or Issue I have an issue,  after new updates fo...

Mihail

Spotify Legend

530 Views

4 replies

0 likes

  • 530 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android] Icons are broken

PlanPremiumCountry DeviceXiaomi Mi9TOperating SystemAndroid 11 My Question or IssueAfter updating OS to Android 11 i have the icons look like this, re-install wont help

Visitor

Plan Premium Country   Device Xiaomi Mi9T Operating System Android 11   My Question or Issue After updating OS to Android 11 i have the icons look like this, re-install wont help ...

Ivan

Spotify Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
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Superuser Contribution Google assistant 'resume music on spotify' issue

PlanPremiumCountryUKDevicePixel 5, Pixel Buds 2020 Google Nest HubOperating SystemAndroid 11/Google assistant My Question or IssuePreviously, using Spotify Connect, the commands 'resume music on spotify' or 'resume spotify' would restart whatever I'd...

Casual Listener

Plan Premium Country UK Device Pixel 5, Pixel Buds 2020 Google Nest Hub Operating System Android 11/Google assistant   My Question or Issue Previously, using Spotify Connect, the comma...

Mihail

Spotify Legend

2036 Views

1 replies

1 likes

  • 2036 Views
  • 1 replies
  • 1 likes

Solved!! No operation possible in the app

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy Note 20 ultra Operating SystemAndroid My Question or IssueSame problem again. The title being played is not visible. No operation such as stop, forward, back is possible.

Casual Listener

Plan Premium Country The Netherlands  Device Samsung Galaxy Note 20 ultra  Operating System Android    My Question or Issue Same problem again. The title being played is...

Billy-J

Spotify Star

617 Views

5 replies

0 likes

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Superuser Contribution Dissapointing accessibility features on Android application

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid version 11 My Question or IssueI've just gone from iOS to Android and I'm loving it.. except for the poorly designed rendition of the Spotify app. Not being able to queue tracks,...

Newbie

Plan Premium Country Australia Device Google Pixel 4a Operating System Android version 11   My Question or Issue I've just gone from iOS to Android and I'm loving it.. except for the p...

Ver

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "e" before song title

I've noticed that if I'm not online, sings that I've downloaded to playlists that start with an e, don't play?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

Regular

I've noticed that if I'm not online, sings that I've downloaded to playlists that start with an e, don't play? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...

Ver

Spotify Legend

2725 Views

5 replies

0 likes

Other
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[Android][Developer] Sleep mode

I love that you can put a timer on podcasts to switch off after a certain time, then I can listen as I fall asleep. Please please can we have the same with music??

Visitor

I love that you can put a timer on podcasts to switch off after a certain time, then I can listen as I fall asleep. Please please can we have the same with music??

220 Views

0 replies

0 likes

Android
Developer
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Superuser Contribution Spotify won't allow me to use bluetooth to pause

PremiumUnited States Pixel 3aAndroid 11 I have recently found that Spotify doesn't allow for pausing, skip trick, or go back a track using Bluetooth headphone buttons. I can hit the button for play which successfully causes it to play, but the button...

Visitor

Premium United States   Pixel 3a Android 11   I have recently found that Spotify doesn't allow for pausing, skip trick, or go back a track using Bluetooth headphone but...

Alex

Spotify Legend

2622 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playing liked songs stops playback

PlanPremiumCountryThe NetherlandsDevicePc and PhoneOperating SystemWindows 10 + Android 9My Question or IssueSo, I'm aware that Spotify for Windows is awfully slow with syncing the liked songsI like on my android app. This never was a problem for me,...

Casual Listener

Plan Premium Country The Netherlands Device Pc and Phone Operating System Windows 10 + Android 9 My Question or Issue So, I'm aware that Spotify for Windows is awfully slow with syncing the ...

Ver

Spotify Legend

1109 Views

3 replies

0 likes

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Superuser Contribution my data is using 5x what is should be using when streaming

I'm on a premium plan, using an S9 galaxy. I've been paying for about 4 years. When streaming spotify and using my phones data, the data usage is abnormally high. I have the cellular streaming setting to "very high" and it has been like that for year...

Newbie

I'm on a premium plan, using an S9 galaxy.  I've been paying for about 4 years.   When streaming spotify and using my phones data, the data usage is abnormally high.  I have the cell...

Jeremy

Spotify Legend

406 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Song Length/Display Error

PlanPremium CountryUSA DeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueSo, this is sort of a strange issue to describe, but I've been having it for several weeks. At random intervals, my phone will get stuck showing a singula...

Visitor

Plan Premium   Country USA   Device Samsung Galaxy S20+   Operating System Android 10   My Question or Issue So, this is sort of a strange issue to describe, but I've...

Ivan

Spotify Legend

1259 Views

1 replies

0 likes

Android
display
Glitch
Mobile
s20+
  • 1259 Views
  • 1 replies
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Lyrics is cut off when font size and display size are large.

PlanFreeCountryTaiwan DeviceGoogle Pixel 4a (non 5G)Operating SystemAndroid 11Spotify Version8.5.82.894 My Question or IssueMy synchrony lyrics is cut off when I set my font size and display size into large.I showed the difference between default fon...

Casual Listener

Plan Free Country Taiwan   Device Google Pixel 4a (non 5G) Operating System Android 11 Spotify Version 8.5.82.894   My Question or Issue My synchrony lyrics is cut off whe...

songassistant

Composer

3964 Views

2 replies

0 likes

Android
lyrics
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Solved!! Behind the Lyrics cutoff - Moto Z Play

Please fix the lyrics being cut off. I cannot see the last one or two lines or they are cut in the middle.This way i cannot enjoy the behind the lyrics feature, and i pay for premium, and this way cannot fully use the spotify service i paid for.In th...

Casual Listener

Please fix the lyrics being cut off. I cannot see the last one or two lines or they are cut in the middle. This way i cannot enjoy the behind the lyrics feature, and i pay for premium, and this way ...

songassistant

Composer

1710 Views

6 replies

0 likes

Behind the lyrics
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Solved!!Superuser Contribution Podcast is downloaded but needs internet to play

PlanPremiumCountryUnited StatesDevicePixel 4 XLOperating SystemAndroid 11My Question or IssueI was listening to a Joe Rogan episode that I had downloaded and it stopped playing while I was running. (Where I live the service is spotty so I always down...

Casual Listener

Plan Premium Country United States Device Pixel 4 XL Operating System Android 11 My Question or Issue I was listening to a Joe Rogan episode that I had downloaded and it stopped playing whil...

Alex

Spotify Legend

9337 Views

3 replies

0 likes

  • 9337 Views
  • 3 replies
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Superuser Contribution Samsung lockscreen switches between showing album art and not showing album art

PlanPremiumCountryUSADeviceSamsung J3 StarOperating SystemAndroidMy Question or IssueWhenever I listen to music on my phone, it switches between showing standard text and showing the album art with the name of the song on my lockscreen. I would like ...

Visitor

Plan Premium Country USA Device Samsung J3 Star Operating System Android My Question or Issue Whenever I listen to music on my phone, it switches between showing standard text and showing th...

Ivan

Spotify Legend

968 Views

1 replies

0 likes

  • 968 Views
  • 1 replies
  • 0 likes