Help Wizard

Step 1


Android 10 keeps me offline

Android 10 keeps me offline






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Never got it to work online over my new smartphone on Android 10.

Is there any solution, or the only way is to cancel my subscription and use another service? 

1 Reply

Hi @alegoulart


Welcome to the Community 🙂 


Could you let us know what happens exactly when you try streaming? Sending us a screenshot of what you're seeing on your end would come in handy.


On another note, we suggest keeping the app updated to its latest version to ensure optimal performance. It's well worth running a clean reinstall by following these steps to see if that helps.


Additionally, let us know if this is only happening on your phone or on other devices too. 


We'll be waiting for your reply!

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