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Add Album To Queue Crashes When Offline

Add Album To Queue Crashes When Offline

Plan

Premium

Country

USA

Device

OnePlus 5

Operating System

Android 10

 

My Question or Issue

On my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

Reply
5 Replies

Hey @3-gavg_e7eo7m, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

 

Let me know how this goes!

Billy-JSpotify Star
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I did a clean reinstall, the problem is still there.

Did you restart your device after the install?

Yes, I followed all of the steps.

Hey @3-gavg_e7eo7m

 

Thanks for trying those steps! Can you send me a screen recording of what you're seeing when you try to add an album to your queue. Also, does this happen if you try on a different device, such as a mobile phone? 

 

Keep me posted. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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