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Add Album To Queue Crashes When Offline

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Add Album To Queue Crashes When Offline

Casual Listener

Plan

Premium

Country

USA

Device

OnePlus 5

Operating System

Android 10

 

My Question or Issue

On my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

5 Replies

Re: Add Album To Queue Crashes When Offline

Rock Star 23
Rock Star 23

Hey @3-gavg_e7eo7m, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

 

Let me know how this goes!

Billy-JRock Star 23
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Re: Add Album To Queue Crashes When Offline

Casual Listener
I did a clean reinstall, the problem is still there.

Re: Add Album To Queue Crashes When Offline

Regular
Did you restart your device after the install?

Re: Add Album To Queue Crashes When Offline

Casual Listener
Yes, I followed all of the steps.

Re: Add Album To Queue Crashes When Offline

Rock Star 23
Rock Star 23

Hey @3-gavg_e7eo7m

 

Thanks for trying those steps! Can you send me a screen recording of what you're seeing when you try to add an album to your queue. Also, does this happen if you try on a different device, such as a mobile phone? 

 

Keep me posted. 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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