Help Wizard

Step 1


Can't log in on app

Can't log in on app

I can't log in on the app. 

Yesterday i was listening to music and all of the sudden it said i had no connection, i logged out and couldn't log back in.

I have uninstalled the app several times, i reset my phones network settings.

I have a good internet connection, all of the other apps on my phone work perfectly.

I can log in to spotify on my pc. 

What can i do?






Redmi note 8 pro






1 Reply

Hey there @Samumoryo18


Thanks for reaching out about this in the Community, and welcome 🙂


Just to confirm, are you seeing an error message when you try to log in? If so, could you attach a picture where we can see it? Just use the Insert Photos option in the post editor and make sure to exclude any personal info from it. 


Also, let us know your device's exact OS version and we'll continue investigating. 


Keep us posted!

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