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playlist radio missing

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playlist radio missing

Plan

Premium

 

Country

Argentina

 

Device

Motorola One Action

 

Operating System

Android 10

 

App Version

8.6.0.830

 

Issue:

In the android app, the GO TO PLAYLIST RADIO option seems to be gone. I cleared cache, force stopped and even rinstalled the app, but the playlist radio option is not there. I can still see it in the web version.

 

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Hey @Aliciamejillas,

 

Thanks for reaching out and welcome to the Community.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If that doesn't fix things, it's possible you're experiencing a case of this Ongoing Issue we have right now. You can +VOTE and subscribe to it, if you haven't already. We'll keep you posted on any updates on the matter there, as soon as there are any.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

Mihail Moderator
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3 Replies
Marked as solution

Hey @Aliciamejillas,

 

Thanks for reaching out and welcome to the Community.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If that doesn't fix things, it's possible you're experiencing a case of this Ongoing Issue we have right now. You can +VOTE and subscribe to it, if you haven't already. We'll keep you posted on any updates on the matter there, as soon as there are any.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Thank you for answering.

 

I'm afraid the clean reinstall did not work.

 

This advice from the other thread you mentioned did work though, so I will be using that for now.

"It seems that some users are able to start a radio if they bring up the playlist menu by holding down its title in their library."

 

Hey there @Aliciamejillas

 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help. 

 

Have a great 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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