samsung free trial

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samsung free trial

malakooty
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hello 

i have bought galaxy note 20 ultra 5g 

it should have a 6 month trial premieum for spotify

but i couldnt activate it. so i unistalled and reinsalled spotify.

and i still can not start my free trial.

pls help. what should i do?

 

1 ACCEPTED SOLUTION

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Solution!

Ver
Moderator
Moderator

Hey @malakooty,

 

Thanks for the info 🙂

 

Could you try these steps and run a clean reinstall? This one is more thorough than the usual one.

 

If there no changes, could you give the steps below a go and share with us the device number? We'll investigate this further.

 

Settings > About phone > Model number

 

Keep us posted! If you have questions, we are here for you.
 

 

 

 

 

VerModerator
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7 Replies

Mihail
Moderator
Moderator

Hey @malakooty,

 

Thanks for reaching out and welcome to the Community.

 

Could you let us know what happens when you click the in-app Premium symbol? Do any error messages pop up? We'd appreciate it if you send us a couple of screenshots of what you see at your end, especially of the app app home screen after you log in. You can attach them to your post via the Insert Photo option in the Post Editor.

 

Keep in mind that both the Spotify app and your Android OS have to be updated to the latest version for you to be able to activate the trial. You can learn how to do this for Spotify here

 

Keep us posted. We’ll keep an eye out for your reply.

MihailModerator
Help others find this answer and click "Accept as Solution".
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

malakooty
Casual Listener

Actually I couldn't find premium in app symbol.

I checked here to change plan to 6 months trial. But it wasn't there.

My both spotify and android os are updated.

I guess if I find premium in app symbor, my problem would be solved. Pls help me find it.

 

I have attached some screenshots of my spotify app settings. 

Ty

Screenshot_20210217-142047_Spotify.jpg

Screenshot_20210217-143817_Spotify.jpg

Screenshot_20210217-143823_Spotify.jpg

Ver
Moderator
Moderator

Hey @malakooty,

 

Thanks for getting back to us 🙂

 

Could you also send us a screenshot of how the account overview page appears? Just make sure that there's no sensitive/private info visible. We'll look into this further.

 

Could you also let us know if the account was on Premium before or if you've subscribed to Premium in the past?

 

Keep us in the loop! If you have questions, you know where to find us.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

malakooty
Casual Listener

I never have been on premium plan. Even I still can activate 1 month free trial (which everyone can do it once)

Here is screen shot for account overview.

Ty

Screenshot_20210217-180923_Chrome.jpg

Solution!

Ver
Moderator
Moderator

Hey @malakooty,

 

Thanks for the info 🙂

 

Could you try these steps and run a clean reinstall? This one is more thorough than the usual one.

 

If there no changes, could you give the steps below a go and share with us the device number? We'll investigate this further.

 

Settings > About phone > Model number

 

Keep us posted! If you have questions, we are here for you.
 

 

 

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

View solution in original post

malakooty
Casual Listener
Thank you so much!

With that clean Uninstall and reinstall, my problem I fixed.
Ty

Eni
Moderator
Moderator

Hey @malakooty

 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help. 

 

Have a great day 🙂

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
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