Help Wizard

Step 1


Wifi connection fail

Wifi connection fail

  • Plan





Samsung Galaxy s9

Operating System

Android v10


My Question or Issue

My Spotify app won't "connect" with WiFi, only mobile data. I've tried different WiFi providers but it doesn't matter.

I've tried all the regular "solutions" (checking offline mode, reinstalling/updating both Spotify and phone and restarting, checking permissions, etc)

I can play web player on WiFi as well, just not the app. I couldn't even login to the app until I used my mobile data.

This is really starting to **bleep** me off, because its been a few days since it started happening. I've read a million threads on fixing it, but none of them have the problem I have (not that I could find, anyway).

Please help before I toss my phone across the room!

1 Reply

Hi there!

I recommend you check out this article .

I'm not really sure if it'll work, considering that you've done/tried all the regular solutions, but hope this helps!

This article might help as well: 

Internet and data usage - Spotify 


Hope this helps!

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