Help Wizard

Step 1


Song Downloading

Song Downloading





United Kingdom


Samsung Galaxy A11 2020

Operating System



My Question or Issue

I Have one or more sonhs that will not download to listen to offline? How do I fix this. Below is the song. Somebody Like That by Tenille Arts


1 Reply

Hey @CJ-Lister,


Thanks for reaching out.


Have you tried restarting your device? This is a very effective step, that's often overlooked. It's also a good idea to check if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 


If this doesn't fix things, let us know if this issue persists once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.


Hope you find this useful. Keep us posted how you get on.

Mihail Moderator
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