Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium DuoCountryPortugalDeviceHuawei P30 and Huawei P30 ProOperating SystemAndroid 10 My Question or IssueJust subscribed to Spotify Premium from GPM to move away from the Huawei/Google mess. I'm getting premium features on my PC and Ipad, but ...
Plan Premium Duo Country Portugal Device Huawei P30 and Huawei P30 Pro Operating System Android 10 My Question or Issue Just subscribed to Spotify Premium from GPM to move away from ...
276 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A51 My Question or IssueCertain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all platforms, and clearing cache.
Plan Premium Country United States Device Samsung Galaxy A51 My Question or Issue Certain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all p...
Casual Listener
439 Views
2 replies
0 likes
PlanStudent premiumCountryNew ZealandDeviceOppo Find X2 LiteOperating SystemAndroid 10My Question or IssueI cannot press the queue button on my spotify mobile, the button is there on the bottom right corner but it's grey and doesn't do anything when ...
Plan Student premium Country New Zealand Device Oppo Find X2 Lite Operating System Android 10 My Question or Issue I cannot press the queue button on my spotify mobile, the button is there o...
590 Views
0 replies
0 likes
Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to Spotify. They basically gave me the run around. Telling me ...
Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to ...
342 Views
0 replies
0 likes
PlanPremiumCountry Device(Android phone)Operating System My Question or IssueMy podcastes are skipping like a scratched CD. It's just podcasts (music is fine), but every single one, even if it's downloaded my phone. only other question I found like t...
Plan Premium Country Device (Android phone) Operating System My Question or Issue My podcastes are skipping like a scratched CD. It's just podcasts (music is fine), but every s...
Visitor
10249 Views
11 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
592 Views
1 replies
0 likes
PlanFreeCountryThailandDeviceVivo S1 ProOperating SystemAndroid 10 My Question or IssueI am getting a very weird notification bar color when using dark mode on my Vivo S1 Pro. The first picture shows notification bar in dark mode.The second picture s...
Plan Free Country Thailand Device Vivo S1 Pro Operating System Android 10 My Question or Issue I am getting a very weird notification bar color when using dark mode on my Viv...
711 Views
0 replies
0 likes
(I'll try to explain the best I can but I'm french and I might make some mistakes)So, I've seen this issue many, many times in many, many different topics, and yet no solutions.My problem is that I can't synchronize local files from my computer to my...
(I'll try to explain the best I can but I'm french and I might make some mistakes) So, I've seen this issue many, many times in many, many different topics, and yet no solutions. My problem is that...
Roadie
481 Views
1 replies
0 likes
Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas.PlanPremium DuoCountryMexicoDevice(Huawei P30 Lite)Operating System(Android 10) My ...
Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas. Plan Premium Duo Country Me...
412 Views
0 replies
0 likes
Plan: PremiumCountry: Philippines Device: Huawei Nova3iOperating System: Android Pie My Question or IssueCannot search any song today, app is updated.
Plan: Premium Country: Philippines Device: Huawei Nova3i Operating System: Android Pie My Question or Issue Cannot search any song today, app is updated.
Spotify Star
451 Views
3 replies
2 likes
PlanFreeCountryIsraelDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueI cannot login to Spotify. Always get the message "You're offline. Check your connection and try again"I did a clean install with no help
Plan Free Country Israel Device Xiaomi Mi A3 Operating System Android 10 My Question or Issue I cannot login to Spotify. Always get the message "You're offline. Check your connection...
Casual Listener
874 Views
2 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceXiaomi Mi 9SEOperating SystemAndroid My Question or IssueHello. I accidentaly clicked "Don't play this" on The Weeknd and I am **bleep**. When I press "Allow to play this" on the phone, sometimes I can play his s...
Plan Premium Country Czech Republic Device Xiaomi Mi 9SE Operating System Android My Question or Issue Hello. I accidentaly clicked "Don't play this" on The Weeknd and I am ...
Spotify Star
514 Views
1 replies
0 likes
PlanFreeCountrySingaporeDeviceXiaomi RedmiOperating SystemAndroid My Question or IssueMy shuffle button is completely missing
Plan Free Country Singapore Device Xiaomi Redmi Operating System Android My Question or Issue My shuffle button is completely missing
493 Views
0 replies
1 likes
PlanFreeCountry DeviceSamsung Galaxy a7Operating SystemAndroid 10 My Question or IssueI keep getting error while trying to login "you are offline"I have tried the workaround indicated in the community solution - reinstall app- eliminate the pwd from ...
Plan Free Country Device Samsung Galaxy a7 Operating System Android 10 My Question or Issue I keep getting error while trying to login "you are offline...
Casual Listener
1022 Views
2 replies
0 likes
PlanPremiumDeviceSamsung A70Operating SystemAndroid 10Spotify Version8.5.71.723 My Question or IssueI briefly didn't have a premium account but now that I'm back, the Hide Song option from the context menu is gone. Not sure if there was an update in ...
Plan Premium Device Samsung A70 Operating System Android 10 Spotify Version 8.5.71.723 My Question or Issue I briefly didn't have a premium account but now that I'm back, the Hide So...
Casual Listener
1626 Views
2 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy Tab A (2019)Operating SystemAndroid 10My Question or IssueMy issue is that when audio using the Spotify app and using the headphone socket to output via either to a set of headphones or PC speaker the audi...
Plan Premium Country Canada Device Samsung Galaxy Tab A (2019) Operating System Android 10 My Question or Issue My issue is that when audio using the Spotify app and using the headphone sock...
Casual Listener
1999 Views
7 replies
0 likes
I've remember that when i search a song or artist in my liked songs and hit shuffle play or just hit a song, the queue would be my search, now it plays just my liked songs anyways no matter what i search. Example: I've searched "System of a down", an...
I've remember that when i search a song or artist in my liked songs and hit shuffle play or just hit a song, the queue would be my search, now it plays just my liked songs anyways no matter what i se...
483 Views
0 replies
0 likes
PlanPremiumCountryNetherlands DeviceS10+Operating SystemAndroid 10 My Question or IssueHello!I came across a super annoying bug. I followed an artist, and accidently pressed "dont play this artist" on the artist page (in my example: De Snorkelduik).I...
Plan Premium Country Netherlands Device S10+ Operating System Android 10 My Question or Issue Hello! I came across a super annoying bug. I followed an artist, and accidently...
347 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceAdroidOperating SystemAndroid oreo My Question or IssueSeit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. Der shuffel-modus wird mir nicht angezeigt, kann also nicht über das icon de...
Plan Premium Country Germany Device Adroid Operating System Android oreo My Question or Issue Seit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. ...
Moderator
426 Views
1 replies
0 likes
I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium.Recently, as of this week, my spotify has a buzzing sound every other song played that can be best described as the buzzing that happens whe...
I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium. Recently, as of this week, my spotify has a buzzing sound every other song played that ...
Moderator
587 Views
1 replies
0 likes
