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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6136 Views

0 replies

7 likes

  • 6136 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify has buzzing noise on speaker on LG Android

I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium.Recently, as of this week, my spotify has a buzzing sound every other song played that can be best described as the buzzing that happens whe...

Newbie

I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium. Recently, as of this week, my spotify has a buzzing sound every other song played that ...

Elena

Moderator

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Google assistant, plays wrong version of song when artist included

asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions. However even worse asking 'play I wanna be sedated by the remones" wi...

Visitor

asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions.    How...

horntm

Roadie

1157 Views

2 replies

0 likes

Google Assistant
wrong song
  • 1157 Views
  • 2 replies
  • 0 likes

Superuser Contribution Touch Preview Not Working

PlanFreeCountryUSDeviceLG V20Operating SystemAndroid 8.0.0 My Question or Issue6-8 weeks ago, the Touch Preview stopped working (except I can preview songs in my existing playlists). I've updated the App and performed both a quick and clean reinstall...

Casual Listener

Plan Free Country US Device LG V20 Operating System Android 8.0.0   My Question or Issue 6-8 weeks ago, the Touch Preview stopped working (except I can preview songs in my existing p...

Mario

Spotify Legend

1750 Views

5 replies

0 likes

  • 1750 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android] settings different for same Spotify version.

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Atoto android headunit A6 standardOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 6My Question or IssueThe settings are different on my android phone from th...

Visitor

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Atoto android headunit A6 standard Operating System (iOS 10, Android Oreo, Windows 10,etc.) An...

Mario

Spotify Legend

808 Views

1 replies

0 likes

Android 6.0
Android Headunit
Carview
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove podcasts from search results?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note8Operating SystemAndroid When searching for music, my search results are filled with podcasts I have never listened to. For example if I want to search for "The Bea" for The Beatles, 5/7 of the ...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Note8 Operating System Android   When searching for music, my search results are filled with podcasts I have never listened...

Basheem

Casual Listener

894 Views

2 replies

3 likes

  • 894 Views
  • 2 replies
  • 3 likes

Superuser Contribution Podcasts glitching.. Unable to listen

Plan Premium Country USA DeviceLG Stylo 4 Operating SystemAndroid 8.1.0 My Question or IssueMusic plays fine but I am unable to play any podcasts without them glitching out. I have restarted my phone and reinstalled the app but it didn't help.

Casual Listener

Plan Premium   Country USA   Device LG Stylo 4   Operating System Android 8.1.0   My Question or Issue Music plays fine but I am unable to play any podcasts withou...

Elena

Moderator

1371 Views

10 replies

1 likes

  • 1371 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify downloading songs stop current stream from playing

PlanPremiumCountryFranceDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueWhen I launch the app while connected on WiFi (or connect to WiFi while using the app) streaming of the current played song often stop and/or trying to na...

Casual Listener

Plan Premium Country France Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue When I launch the app while connected on WiFi (or connect to WiFi while u...

Mario

Spotify Legend

781 Views

1 replies

0 likes

connection
  • 781 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a daily mix on another device plays yesterday's one

PlanPremiumCountryFrance DeviceAnyOperating SystemRemote device is on Linux My Question or IssueSteps to reproduce:Play a daily mix on remote deviceNext day connect to remote device and try to play the daily mix with the same name as yesterday's dire...

Casual Listener

Plan Premium Country France   Device Any Operating System Remote device is on Linux   My Question or Issue Steps to reproduce: Play a daily mix on remote device Next day conne...

Jeremy

Spotify Legend

1535 Views

7 replies

1 likes

remote device
  • 1535 Views
  • 7 replies
  • 1 likes

Superuser Contribution Liked songs gone once again

I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before update it crashed when I opened 'liked', now it loa...

Regular

I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before ...

Elena

Moderator

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily drive audio book

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI searched for a audio book to listen to on a long drive. Since then my daily drive Playlist is messed up. Why is spotify playing one random chapter of differ...

Visitor

Plan Premium Country Germany  Device Huawei p20 pro Operating System Android 9   My Question or Issue I searched for a audio book to listen to on a long drive. Since then my daily...

Elena

Moderator

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Can't listen to Foo Fighters

Since a few months I can't listen to any song of Foo Fighters. The only message i get, is that this artist wont allowed to play a song on my mobile device (i get the same message on my pc too!). I changed my mobile phone from Honor to OnePlus, re-ins...

Casual Listener

Since a few months I can't listen to any song of Foo Fighters. The only message i get, is that this artist wont allowed to play a song on my mobile device (i get the same message on my pc too!). &nb...

Emilia_8

Community Legend

1204 Views

3 replies

0 likes

  • 1204 Views
  • 3 replies
  • 0 likes

Spotify Camera

PlanPremium FamilyCountryMalaysiaDeviceOppo A5sOperating SystemOppo My Question or Issuemy spotify camera has a weird quality as the pic i've given. i don't know why it look like that, i'm just wondering if this related to spotify, thank you.

Visitor

Plan Premium Family Country Malaysia Device Oppo A5s Operating System Oppo   My Question or Issue my spotify camera has a weird quality as the pic i've given. i don't know why it look ...

Billy-J

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics arent showing in any songs even though my region supports them

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueThe lyrics aren't showing for any song that I search for.Recently I found out that lyrics were added to Spotify as a new feature last month in my region. ...

Visitor

Plan Premium Country Paraguay Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue The lyrics aren't showing for any song that I search for. Recently I found ou...

Alex

Spotify Legend

1076 Views

2 replies

1 likes

Android
lyrics
  • 1076 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Code Camera Icon Not Showing

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI just don't have the camera icon at all when I click search, all I have is the mic icon. I have uninstalled and reinstalled, does this feature not exist anymore?

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue I just don't have the camera icon at all when I click search, all I have is the mic ico...

Elena

Moderator

2341 Views

1 replies

0 likes

  • 2341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song quality and volume changes every time I select a track, use manual skip, or the skip button.

So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I've tried turning off/changing normalize, the stream ...

Newbie

So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I'v...

Mario

Spotify Legend

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes

Superuser Contribution music plays loudly after bluetooth disconnects from car

Plan: PremumFree/PremiumCountry:USA Device: Samsung Galaxy S10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have seen other posts about this dating back at le...

Visitor

Plan: Premum Free/Premium Country:USA   Device: Samsung Galaxy S10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: Android (iOS 10, Android Oreo, Windows ...

Elena

Moderator

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Stops Playing at 10 Seconds

PlanPremium (Student)CountryCanadaDeviceGoogle Pixel 3A XLOperating System My Question or IssueMost of the time when I try to play a song it stops at either 9 or 10 seconds. It doesn't do this with all songs though, and seems to pick the odd one at r...

Visitor

Plan Premium (Student) Country Canada Device Google Pixel 3A XL Operating System     My Question or Issue Most of the time when I try to play a song it stops at either 9 or 10 sec...

Joel-M

Composer

909 Views

1 replies

1 likes

  • 909 Views
  • 1 replies
  • 1 likes

Superuser Contribution Connection phone with smart watch

PlanPremiumCountryNetherlandsDeviceSamsung galaxy a40 and samsung watch active 2Operating SystemAndroid 10 My Question or IssueI got a problem, the Spotify connection between my watch and phone is bad. The title page of a song is frozen while the mus...

Casual Listener

  Plan Premium Country Netherlands Device Samsung galaxy a40 and samsung watch active 2 Operating System Android 10   My Question or Issue I got  a  problem, the Spotif...

Elena

Moderator

660 Views

4 replies

0 likes

  • 660 Views
  • 4 replies
  • 0 likes

Superuser Contribution App keeps crashing

PlanPremiumCountryIrelansDevice(Samsungs9,)Operating System(iOS 10,Android Oreo, Windows 10,etc.) My Question or IssueApp keeps crashing, I've tried everything with no success.Delete, reinstall, clear cache, restart phone, reset phone settings etc.I ...

Visitor

Plan Premium Country Irelans Device (Samsungs9,) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue App keeps crashing,  I've tried everything w...

Alex

Spotify Legend

1602 Views

3 replies

1 likes

Android
Samsung S9
  • 1602 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can no longer see my liked albums only 'recommended albums'

PlanpremiumCountryUkDeviceHuawei mate 20 liteOperating SystemAndroid 10 My Question or IssueWhen I went into 'my library' and then selected 'albums' there always used to be a list of all the albums I had liked. This week the only thing that comes up ...

Regular

  Plan premium Country Uk Device Huawei mate 20 lite Operating System Android 10   My Question or Issue When I went into 'my library' and then selected 'albums' there always used...

Hannah81

Regular

1046 Views

2 replies

0 likes

  • 1046 Views
  • 2 replies
  • 0 likes