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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Slow in certain playlist's

PlanPremium CountryThe Netherlands DeviceSamsung Galaxy A30sOperating SystemAndroid 10So, normally playlist's work fine and aren't slow at all. Whenever I import songs from pc to a playlist on my phone and I scroll through the different songs it seem...

  • Visitor
  • Plan Premium  Country The Netherlands  Device Samsung Galaxy A30s Operating System Android 10 So, normally playlist's work fine and aren't slow at all. Whenever I import songs from ...
  • Mihail
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution why doesn't my spotify have the camera icon to scan codes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mihail
  • Spotify Legend
  • 13485 Views
  • 1 replies
  • 1 likes
  • 13485 Views
  • 1 replies
  • 1 likes

Superuser Contribution Suchoption nervt, findet nichts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant add to playlist

PlanFree trialCountryU.S.DeviceNote 10+Operating SystemAndroid Oreo My Question or IssueI just started an account and I want to make some playlists but I am having trouble. In my new playlists I try searching for songs and when I press the plus nothi...

  • Visitor
  • Plan Free trial Country U.S. Device Note 10+ Operating System Android Oreo   My Question or Issue I just started an account and I want to make some playlists but I am having troub...
  • Ivan
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution music is fine but all podcasts are garbled

Hello.Out of the blue on my LG Stylus phone, all podcasts are completely garbled.Listening to music is fine. No change.Just the podcasts. I uninstalled Spotify, clean the storage data, shut down and re-power my phone, re-installed Spotify from Google...

  • Visitor
  • Hello. Out of the blue on my LG Stylus phone, all podcasts are completely garbled. Listening to music is fine. No change. Just the podcasts. I uninstalled Spotify, clean the storage data, shut dow...
  • Ivan
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 1 likes
  • 470 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify won't download any songs

I have the problem that many songs that I want to download ablume only won't download the only way the songs download right now are the songs that I added to my favorites. I tryed to reinstall the app like 5 times and this won't fix the issue and no ...

  • Visitor
  • I have the problem that many songs that I want to download ablume only won't download the only way the songs download right now are the songs that I added to my favorites. I tryed to reinstall the ap...
  • Ivan
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • bug
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Downloaded Music' wont delete.

PlanPremiumCountryUKDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueSo I downloaded some music - 3.9 gb, but internal storage got full, so uninstalled and got a memory card. The issue is the 3.9gb of music is still on internal storage,...

  • Visitor
  • Plan Premium Country UK Device Moto G5 Operating System Android 8.1.0   My Question or Issue So I downloaded some music - 3.9 gb, but internal storage got full, so uninstalled and got ...
  • Ivan
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection when i connect via my network

PlanPremiumCountryIndiaDeviceMi note 5 proOperating SystemAndroid My Question or IssueNo internet connection when i connect via my network. i cant even sign into the app on my phone. I have no issues the moment i connect to a wifi.So basically i cant...

  • Visitor
  • Plan Premium Country India Device Mi note 5 pro Operating System Android   My Question or Issue No internet connection when i connect via my network. i cant even sign into the app on m...
  • Elena
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution sleep playlist

PlanPremiumCountryAustralia DeviceSamsung Galaxy s20+Operating System My Question or IssueThe last few nights spotify has started on its own after I've gone to bed and its playing a sleep playlist... how do i stop it from doing this?

  • Newbie
  • Plan Premium Country Australia  Device Samsung Galaxy s20+ Operating System     My Question or Issue The last few nights spotify has started on its own after I've gone to bed...
  • Elena
  • Moderator
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist covers are not cropped in Android Auto

Plan: FamFree/Premium: PremiumCountry: USA Device: Android Auto - 2019 Subaru Ascent & Pixel 4Operating System: Latest Android OS My Question or Issue:I have taken the time to add cover art for all my playlists, and it's looking pretty sweet on the p...

  • Regular
  •   Plan: Fam Free/Premium: Premium Country: USA   Device: Android Auto - 2019 Subaru Ascent & Pixel 4 Operating System: Latest Android OS   My Question or Issue: I hav...
  • Elena
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working on cellular data

PlanPremiumCountryQatarDeviceOne plus 8 proOperating System My Question or Issue. My Spotify doesn't work on cellular data, and I am unable to change my apn as that makes my cellular data not work. My APN needs to be on data to work. Any other method...

  • Visitor
  • Plan Premium Country Qatar Device One plus 8 pro Operating System   My Question or Issue. My Spotify doesn't work on cellular data, and I am unable to change my apn as that makes my...
  • Elena
  • Moderator
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist profile photo is shifted to the left.

The artist's profile photo is shifted to the left. Reinstalling the app and clearing the cache didn't help. This is the case with all artists. Please 梁  PremiumDevice(Mi A3)Operating System(Android 10)

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  • Newbie
  • The artist's profile photo is shifted to the left. Reinstalling the app and clearing the cache didn't help. This is the case with all artists. Please 🥺     Premium Device (Mi A3) Ope...
  • Elena
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Android mobile not connecting to iphone

I am on premium plan, using Spotify on my android device (Sony Xperia Z2) and iphone 8. Everything was working fine and I could control every device from the other smoothly. Then suddenly the android device cannot connect to the iphone over 4g. It ev...

  • Visitor
  • I am on premium plan, using Spotify on my android device (Sony Xperia Z2) and iphone 8. Everything was working fine and I could control every device from the other smoothly. Then suddenly the android...
  • Elena
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can’t play similar songs

PlanPremiumCountryUSDeviceRedmi Note 9SOperating SystemMIUI 11 (Android) My Question or IssueCan’t play similar songs when the selected song end.

  • Regular
  • Plan Premium Country US Device Redmi Note 9S Operating System MIUI 11 (Android)   My Question or Issue Can’t play similar songs when the selected song end.
  • Elena
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads playing

PlanPremiumCountryAustriaDeviceHuawei P40 ProOperating SystemAndroid My Question or Issue Hi guys. So, I have a Premium subscription to the Spotify service and just today I found that the Podcast called "creeps mcpasta creepypasta radio" has Ads play...

  • Visitor
  • Plan Premium Country Austria Device Huawei P40 Pro Operating System Android   My Question or Issue   Hi guys.    So, I have a Premium subscription to the Spotify serv...
  • Elena
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing static only when headphones AREN'T connected

PlanFreeCountryUnited States of AmericaDeviceLG AristoOperating SystemAndroid My Question or IssueThe issue is only on Spotify, every other app's audio works perfectly. I already tried uninstalling the app and reinstalling as well as restarting my ph...

  • Visitor
  • Plan Free Country United States of America Device LG Aristo Operating System Android   My Question or Issue The issue is only on Spotify, every other app's audio works perfectly. I alr...
  • Elena
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ Note 9 ] The list of who listen a song don't load

PlanFamily Premium CountryRomania DeviceSamsung Note 9 Operating SystemAndroid 10 My Question or IssueAt family mix when i want to see who had listen a song, the list dont load. All I got is what can be seen in screenshot.

  • Visitor
  • Plan Family Premium   Country Romania    Device Samsung Note 9   Operating System Android 10   My Question or Issue At family mix when i want to see who had list...
  • Katerina
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug Report] Sound Level Decreasing

PlanPremiumCountryUSDeviceLG Stylo 4Operating SystemAndroid 9 (pie) About two weeks ago I noticed that when listening to a podcast the volume would be very low. I keep it all the way up when listening in the car, so that was odd. At first I thought i...

  • Casual Listener
  • Plan Premium Country US Device LG Stylo 4 Operating System Android 9 (pie)   About two weeks ago I noticed that when listening to a podcast the volume would be very low.  I keep...
  • Elena
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • Android 9-Pie
    LG Stylo 4
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song-Radio Bug: Repeat- and Shuffle-Button doesn't work. Also no option to Download whole list.

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueHello Spotify-Community,I would like to report a bug in Song-Radio (I don't know under which listed category, I can do that):It started when I heard a Song in...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android   My Question or Issue Hello Spotify-Community, I would like to report a bug in Song-Radio (I don't know...
  • Elena
  • Moderator
  • 655 Views
  • 1 replies
  • 0 likes
  • Bugs issues
    suggestions
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't follow anymore / followings stuck at 1168

PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid 10 My Question or IssueHello,I can't follow artists anymore...When I click follow it says I'm "following now".After close / open Spotify again, I'm not following the exact same artist a...

  • Regular
  • Plan Premium Country Germany Device Huawei P30 Operating System Android 10     My Question or Issue Hello, I can't follow artists anymore... When I click follow it says I'm "fo...
  • Elena
  • Moderator
  • 647 Views
  • 10 replies
  • 0 likes
  • 647 Views
  • 10 replies
  • 0 likes