Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium Family
Country
Ireland
Device
Samsung Galaxy Watch 3
Operating System
Tizen 5.5.0.1
My Question or Issue
In offline mode songs will not play despite following all instructions, downloading from WiFi whilst disconnected from phone, playing in standalone and offline mode.
I have deleted and reinstalled the app several times. It will work for a few hours but then stop again. Sometimes it will only play some songs and freeze on others. Fulls of bugs.
Is there a fix for this or a scheduled update??
Hey there @robmcwilliams,
Help’s here!
Keep in mind we're currently investigating a similar Ongoing Issue with Galaxy Active 2 that you might want to check out. Take a look at this thread and add your vote by clicking on the +VOTE button. Make sure you follow the steps under Status Update as well.
It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.
Hope this helps. Let us know if you have any questions.
I am also experiencing these issues.
I bought my galaxy watch 3 (and galaxy watch active before it) so that I could listen to music while running without bringing my phone. I have noticed that these issues have existed on many Samsung watches, but Spotify does not appear to want to fix them. I am considering dropping Spotify as a result, as Tidal is also available on the Galaxy Watch 3.
All I want to do is leave my phone at home when I go for a run. How is it so difficult for Spotify to play music that is downloaded to the device?
Hey there @cbradmiller,
Thanks for posting on this thread and welcome to the Community!
We're sorry to hear that you're experiencing this issue, but no worries, we're happy to help.
We know that you already tried reinstalling the app, but can you make sure to follow these specific steps for a clean reinstall? This is more thorough than a regular one and can be helpful to get rid of any cached files that might be causing trouble.
If that doesn't do the trick, could you try factory resetting your watch?
We'd also like to know if this is only affecting your offline content on the watch or if there're also any issues when your phone is connected to it.
Keep us posted, we'll be on the lookout.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…