Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountryNetherlandsDeviceBlackview BV9700 proOperatingAndroidMy Question or IssueMy car mode is set on 'always on top'. But it never does. I always get the standard screen and have to tap the playing music to get the car mode on the sc...
Plan Free/Premium Country Netherlands Device Blackview BV9700 pro Operating Android My Question or Issue My car mode is set on 'always on top'. But it never does. I always get the standard s...
358 Views
0 replies
1 likes
Bonjour, je rencontre un problème étrange avec l'application spotify. Quand j'écoute de la musique et que je veux passer manuellement au morceau suivant, celui-ci se lance bien mais pas des son. En revanche, le son revient sur le morceau d'après. En ...
Bonjour, je rencontre un problème étrange avec l'application spotify. Quand j'écoute de la musique et que je veux passer manuellement au morceau suivant, celui-ci se lance bien mais pas des ...
Casual Listener
1235 Views
1 replies
0 likes
Hola, llevo con Spotify una semana mas o menos y hoy he intentado reproducir una canción y directamente me ha reproducido otra, no se que puede ser porque antes habia puesto esa misma canción y todo iba bien, un rato después se puso un simbolo como e...
Hola, llevo con Spotify una semana mas o menos y hoy he intentado reproducir una canción y directamente me ha reproducido otra, no se que puede ser porque antes habia puesto esa misma canción y todo ...
Music Fan
3442 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceGoogle pixel 3aOperating SystemAndroid 11 My Question or Issue When I opened spotify today, I started listening to music and when I go to close the app it kept on playing music when it should have stopped playing music. I c...
Plan Premium Country USA Device Google pixel 3a Operating System Android 11 My Question or Issue When I opened spotify today, I started listening to music and when I go to cl...
Moderator
67099 Views
6 replies
9 likes
PlanPremiumCountryUKDeviceSamsung Galaxy Note 10 PlusOperating SystemAndroid 10 My Question or IssueLately I have noticed that any playlists I have saved, or the made for me playlists, automatically default to playing in shuffle mode. I have manually...
Plan Premium Country UK Device Samsung Galaxy Note 10 Plus Operating System Android 10 My Question or Issue Lately I have noticed that any playlists I have saved, or the made for me ...
384 Views
0 replies
0 likes
Is there a simple way to see albums in chronological order on Android? If you haven't added any music from an artist it is that way by default, but the bands I like I now have to jump through way to many hoops to see the same screen. Is the only solu...
Is there a simple way to see albums in chronological order on Android? If you haven't added any music from an artist it is that way by default, but the bands I like I now have to jump throug...
263 Views
0 replies
2 likes
PlanPremiunCountryUSA DeviceSamsung Galaxy s20Operating SystemAndroid 10 OneUI 2.5 My Question or IssueHi, has the android redesign been rolled out fully already? I noticed that most screenshots i have seen on the web already have the new redesign, i...
Plan Premiun Country USA Device Samsung Galaxy s20 Operating System Android 10 OneUI 2.5 My Question or Issue Hi, has the android redesign been rolled out fully already? I ...
Community Legend
1378 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung Tab AOperating SystemAndroid My Question or IssueWhenever a notification from Outlook or Signal comes in, the music just stops. I hear the Outlook chime. The music does not restart. Annoying that I have to walk to the...
Plan Premium Country Device Samsung Tab A Operating System Android My Question or Issue Whenever a notification from Outlook or Signal comes in, the music just stops. I hear t...
743 Views
0 replies
2 likes
PlanFamilyCountryFrance DeviceOne Plus 6Operating SystemAndroid Oxygen OS 10.3.5 My Question or IssueIf on my PC I have Spotify application started (playing music or not)I can't listen music on my phone anymoreI need to turn off the PC application to...
Plan Family Country France Device One Plus 6 Operating System Android Oxygen OS 10.3.5 My Question or Issue If on my PC I have Spotify application started (playing music or n...
Moderator
629 Views
3 replies
1 likes
Premium plan DeviceSamsung s9 plusOperating SystemAndroid 10 My Question or IssueEvery Spotify update or phone reboot causes all downloaded songs on SD card to disappear and starts to download onto internal memory.3rd time in about 30 days this has o...
Premium plan Device Samsung s9 plus Operating System Android 10 My Question or Issue Every Spotify update or phone reboot causes all downloaded songs on SD card to disappear a...
Regular
955 Views
3 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI have seen this question posted before, but the resolution is not clear. My app will no longer download music. I believe this started after I did a factor...
Plan Free/Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 My Question or Issue I have seen this question posted before, but the resolution is not clear. My ap...
Spotify Star
544 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceOnePlus 7T ProOperating SystemAndroid 10 My Question or IssueWhile streaming music my Spotify app sometimes shows the same song for every song that I play. Restarting the app does not help. The only solution to resolve ...
Plan Premium Country Germany Device OnePlus 7T Pro Operating System Android 10 My Question or Issue While streaming music my Spotify app sometimes shows the same song for every song ...
Casual Listener
1090 Views
4 replies
1 likes
PlanPremiumOperating SystemAndroid My Question or IssueI listen to a lot of podcasts, so the "daily mixes" have been kicked off my "home" screen. How do I get them back?
Plan Premium Operating System Android My Question or Issue I listen to a lot of podcasts, so the "daily mixes" have been kicked off my "home" screen. How do I get them back?
Community Legend
6015 Views
3 replies
1 likes
PlanPremiumCountryCanadaDevice(Samsung s20) I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she connected and turned it up and it just cracked to full on my home thea...
Plan Premium Country Canada Device (Samsung s20) I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she ...
Moderator
614 Views
1 replies
0 likes
PlanFreeCountryMoved to Korea couple weeks agoDeviceGalaxy s8 Operating SystemAndroid OreoMy Question or IssueOk so I just restarted my phone cuz it was being stupid and now the spotify is not letting me to login...It's keep saying you're offline che...
Plan Free Country Moved to Korea couple weeks ago Device Galaxy s8 Operating System Android Oreo My Question or Issue Ok so I just restarted my phone cuz it was being stupid and n...
Moderator
5539 Views
3 replies
0 likes
PlanPremiumCountryUK DeviceMotorola G8 Powerlite My Question or IssueWhile playing music Spotify will detect an external device, the music will then freeze and when I look at my phone I've got a big box telling me it's found external speakers (which ...
Plan Premium Country UK Device Motorola G8 Powerlite My Question or Issue While playing music Spotify will detect an external device, the music will then freeze and whe...
Moderator
468 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceBQOperating SystemAndroid 7.1.1 My Question or IssueI'm hearing audio books with spotify. The problem occurred even with two different audio books.While hearing, I dicover that spotify is downloading title 207 of 208 (1...
Plan Premium Country Germany Device BQ Operating System Android 7.1.1 My Question or Issue I'm hearing audio books with spotify. The problem occurred even with two different audio bo...
Spotify Legend
415 Views
1 replies
1 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S10Operating SystemAndroid one UI version 2.1 My Question or IssueMy podcasts keeps freezing and stopping for no reason. The only way to fix it is to close and re open the app. Occasionally after I...
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android one UI version 2.1 My Question or Issue My podcasts keeps freezing and stopping for no rea...
Visitor
29742 Views
52 replies
9 likes
For the past week the keyboard on my app is simply not available - worked perfectly before that. I'm using an Android tv box (Xiaomi Mi) with a television screen. I have tried clearing the cache, clearing the data, then uninstalling Spotify, switchin...
For the past week the keyboard on my app is simply not available - worked perfectly before that. I'm using an Android tv box (Xiaomi Mi) with a television screen. I have tried clearing the ...
Visitor
992 Views
1 replies
3 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryArgentina DeviceSamsung Galaxy Note8Operating SystemAndroid My Question or IssueI can"t see the real-time lyrics f...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Argentina Device Samsung Galaxy Note8 Opera...
508 Views
0 replies
1 likes
