Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194442 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535603 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439069 Views
565 replies
37 likes
Okay so every time I am connected to my sonos for long, the queue will continue, and I have some control? Like it skips forward or backwards, and it seems like I can still see what's happening, but my current song is never correct. Premium United Sta...
Okay so every time I am connected to my sonos for long, the queue will continue, and I have some control? Like it skips forward or backwards, and it seems like I can still see what's happening, but m...
Spotify Legend
604 Views
1 replies
0 likes
I have Spotify Premium and use it on my computer, phone (Android) and iPad. I have a "new stuff" playlist with 300+ songs from more than 30 albums, what I am currently listening to. I recently noticed that several songs from an album near the top of ...
I have Spotify Premium and use it on my computer, phone (Android) and iPad. I have a "new stuff" playlist with 300+ songs from more than 30 albums, what I am currently listening to. I rec...
Spotify Legend
1312 Views
5 replies
0 likes
The swipe up/down feature to maximize/minimize the player has been available in iOS for years, but yet android users are left to rot, with a app that is stuck in 2015. Why is this very basic, convienent feature not available in the android app? Deeze...
The swipe up/down feature to maximize/minimize the player has been available in iOS for years, but yet android users are left to rot, with a app that is stuck in 2015. Why is this very basic, convien...
Spotify Legend
942 Views
1 replies
6 likes
PlanPremiumCountry IndiaDeviceGoogle Pixel 2 XLOperating SystemAndroid 11 My Question or IssueSo when I click to share instead of the song showing up, Instagram story opens up on default mode. The song doesn't show.
Plan Premium Country India Device Google Pixel 2 XL Operating System Android 11 My Question or Issue So when I click to share instead of the song showing up, Instagra...
Casual Listener
667 Views
2 replies
2 likes
Plan Premium Country Germany Device (Old Phone: Huawei P9lite, New Phone: FP3) the only things i have Downloads on Operating System (Old Phone: Android 7.0; New Phone: Android 10) My Question or Issue Hello, I have a new mobile phone and want to down...
Plan Premium Country Germany Device (Old Phone: Huawei P9lite, New Phone: FP3) the only things i have Downloads on Operating System (Old Phone: Andro...
Spotify Legend
985 Views
3 replies
0 likes
PlanPremiumCountryTaiwanDeviceSamsung Galaxy note10 PlusOperating SystemAndroid 11 My Question or Issue1. music stops automatically, and I always have to restart the music manually. Sometime it happens 2~3times during 1 song, sometime not happen duri...
Plan Premium Country Taiwan Device Samsung Galaxy note10 Plus Operating System Android 11 My Question or Issue 1. music stops automatically, and I always have to restart th...
Spotify Legend
678 Views
3 replies
1 likes
Mainly listening in bed, the screen annoyingly won't go off, so I can listen in the dark falling asleep. Music paused or off - I can darken my screen. Music playing - I touch the power button to get a black screen but Spotify immediately forces the s...
Mainly listening in bed, the screen annoyingly won't go off, so I can listen in the dark falling asleep. Music paused or off - I can darken my screen. Music playing - I ...
Spotify Legend
1616 Views
2 replies
0 likes
Device - Huawei P30 ProOS version - EMUI 11.0.0.138Version - 8.6.12.968 Issue - randomly, between songs, the volume rapidly lowers to muted by itself. This happens on the app on my phone, whether I am using headphones or not, whether I am touching th...
Device - Huawei P30 Pro OS version - EMUI 11.0.0.138 Version - 8.6.12.968 Issue - randomly, between songs, the volume rapidly lowers to muted by itself. This happens on the app on my phone...
287 Views
0 replies
0 likes
PlanFreeCountryCanadaDevicePendoo x10 MAX (Android TV Box)Operating SystemAndroid 9 My Question or IssueSpotify stops ads a little more than half way through. Specifically the mcdonalds one where it lists their COVID procedures, it just stops on the ...
Plan Free Country Canada Device Pendoo x10 MAX (Android TV Box) Operating System Android 9 My Question or Issue Spotify stops ads a little more than half way through. Specifica...
Spotify Legend
2365 Views
9 replies
0 likes
When playing a particular playlist from spotify or even my own playlists the 'playlist name' or album title used to show at the top of the screen. It was a great and really useful feature as you could tap the song that was playing and then the playli...
When playing a particular playlist from spotify or even my own playlists the 'playlist name' or album title used to show at the top of the screen. It was a great and really useful feature as you coul...
Moderator
2618 Views
1 replies
0 likes
When can I expect an update to the Nvidia Shield App to support video podcasts like JRE?It seems mind blowing that I can watch a video podcast on my phone but can only play the audio on my TV.
When can I expect an update to the Nvidia Shield App to support video podcasts like JRE? It seems mind blowing that I can watch a video podcast on my phone but can only play the audio on my TV.
Not applicable
2807 Views
7 replies
6 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note9Operating SystemAndroid 10 A few days ago I noticed that Spotify was no longer storing downloads on my SD card. But when I went to Spotify's Settings > Storage and re-checked "SD card," I got an error me...
Plan Premium Country USA Device Samsung Galaxy Note9 Operating System Android 10 A few days ago I noticed that Spotify was no longer storing downloads on my SD card. But when I ...
Moderator
494 Views
1 replies
0 likes
Is it even possible to move data to SD card without having some real issues with the speed and responsiveness of the app? I am currently using Samsung Galaxy S20 FE with a reasonably fast Samsung MicroSDXC 256GB EVO (read: 100 MB/s, write: 90 MB/s) a...
Is it even possible to move data to SD card without having some real issues with the speed and responsiveness of the app? I am currently using Samsung Galaxy S20 FE with a reasonably fast Samsung Mic...
Moderator
712 Views
1 replies
1 likes
DeviceRealme 7 5g Operating SystemAndroid 10 (Realme UI) My Question or IssueI am trying to get Spotify to appear on my lock screen. The system "music" app does appear on my lock screen and I've attached a screenshot of the settings. In comparison th...
Device Realme 7 5g Operating System Android 10 (Realme UI) My Question or Issue I am trying to get Spotify to appear on my lock screen. The system "music" app does appear on my l...
Spotify Legend
5917 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDeviceOppo r11sOperating SystemColor OS My Question or IssueEver since a patch that was released on tuesday my spotify is constantly crashing. I will be listening to music and after a few songs it will all of a sudden stop ...
Plan Premium Country Australia Device Oppo r11s Operating System Color OS My Question or Issue Ever since a patch that was released on tuesday my spotify is constantly crashing. I wi...
Spotify Legend
523 Views
1 replies
0 likes
If I'm not following posting guidelines then please forgive me, I don't have time to learn all of the guidelines and Spotify makes it mighty difficult to provide feedback unless you post on these forums, which is another idea on what needs to be fixe...
If I'm not following posting guidelines then please forgive me, I don't have time to learn all of the guidelines and Spotify makes it mighty difficult to provide feedback unless you post on these for...
363 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S21+Operating SystemWindows 10 My Question or IssueToday, I created a new account, and added it under a Duo Plan Membership. I downloaded the Desktop app, and the Mobile app, and for some reason, I'm able to ...
Plan Premium Country USA Device Samsung Galaxy S21+ Operating System Windows 10 My Question or Issue Today, I created a new account, and added it under a Duo Plan Membership. I...
Moderator
1094 Views
3 replies
0 likes
PlanPremiumCountrySpainDeviceSamsung Galaxy S9Operating SystemAndroid 9.0 I recently started to use Spotify again after around quite a lot years using the recently closed Google Play and I'm finding quite a lot of struggles the service, but I will le...
Plan Premium Country Spain Device Samsung Galaxy S9 Operating System Android 9.0 I recently started to use Spotify again after around quite a lot years using the recently closed Googl...
Moderator
1007 Views
3 replies
0 likes
Listening to a podcast with talk and music (60 Songs That Explain the 90s) that has podcast discussion followed by a Spotify song. The talk portion of the podcast ends prematurely and goes right into the song. This is a recent problem that wasn't hap...
Listening to a podcast with talk and music (60 Songs That Explain the 90s) that has podcast discussion followed by a Spotify song. The talk portion of the podcast ends prematurely and goes right into...
Moderator
2056 Views
1 replies
0 likes
Phone: Samsung J7 (2016)Headunit: Pioneer AVH-3100DAB (installed in 2019)Ever since installing the unit, using the Spotify app has been no problem to use until a few weeks ago. It refuses to connect or see the phone when trying to use the app, but us...
Phone: Samsung J7 (2016) Headunit: Pioneer AVH-3100DAB (installed in 2019) Ever since installing the unit, using the Spotify app has been no problem to use until a few weeks ago. It refuses ...
Moderator
861 Views
3 replies
0 likes
