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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4736 Views

0 replies

6 likes

  • 4736 Views
  • 0 replies
  • 6 likes

Random songs playing

I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens when no song is being played too. It just starts p...

Newbie

I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens...

AyuTheHuman

Composer

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast playback sometimes stops at end of song

PlanPremium FamilyCountryUnited KingdomDevicePixel 3aOperating SystemAndroid 11 (5 February 2021 security update) Chromecast DeviceGoogle Home Hub MaxSystem firmware version241809Cast firmware1.52.241809 My Question or IssueSpotify frequently won't a...

Newbie

Plan Premium Family Country United Kingdom Device Pixel 3a Operating System Android 11  (5 February 2021 security update)   Chromecast Device Google Home Hub Max System firmware ...

Alex

Spotify Legend

988 Views

1 replies

0 likes

  • 988 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Speed is slow

PlanFreeCountryCanadaDeviceSamsung Galaxy 10Operating SystemAndroid 11 My Question or IssueWhen listening to some older episodes of a podcast, the speed is SUPER slow. I took the advice from another post of restarting my phone, and deleting and re-in...

Newbie

Plan Free Country Canada Device Samsung Galaxy 10 Operating System Android 11   My Question or Issue When listening to some older episodes of a podcast, the speed is SUPER slow. I took...

Alex

Spotify Legend

711 Views

1 replies

0 likes

podcast
slow speed
  • 711 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist radio

PlanPremiumCountryMalaysiaDevice Operating SystemAndroid 9 My Question or IssueHi. After last update the option: "go to playlist radio" disappeared. Still can go to radio via a song or artist but not direct from my playlist. Tried reinstalling the ap...

Casual Listener

Plan Premium Country Malaysia Device   Operating System Android 9   My Question or Issue Hi. After last update the option: "go to playlist radio" disappeared. Still can go to radi...

CarlosE

Spotify Legend

1033 Views

5 replies

1 likes

  • 1033 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution playlist radio missing

Plan Premium CountryArgentina DeviceMotorola One Action Operating SystemAndroid 10 App Version8.6.0.830 Issue:In the android app, the GO TO PLAYLIST RADIO option seems to be gone. I cleared cache, force stopped and even rinstalled the app, but the pl...

Casual Listener

Plan Premium   Country Argentina   Device Motorola One Action   Operating System Android 10   App Version 8.6.0.830   Issue: In the android app, the GO TO ...

Eni

Moderator

5430 Views

3 replies

0 likes

  • 5430 Views
  • 3 replies
  • 0 likes

Accessibility - High Contrast Font

Plan - PremiumCountry - USADevice - Samsung Galaxy S8+Operating System - Android 9 Issue Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts are enabled for accessibility. Without high contrast fonts enabled the hear...

Regular

Plan - Premium Country - USA Device - Samsung Galaxy S8+ Operating System - Android 9   Issue   Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts ...

JustMo06

Visitor

1261 Views

3 replies

1 likes

accessibility
high contrast font
  • 1261 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files Not Playing On Shuffle

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 10)Operating System(Windows 10) My Question or IssueSo I've got a playlist of local files. On my phone, some are fine while others are greyed out. When I put Spotify on shuffle, it will only play t...

Newbie

Plan Premium Country United States Device (Samsung Galaxy 10) Operating System (Windows 10)   My Question or Issue So I've got a playlist of local files. On my phone, some are fine whi...

Mihail

Spotify Legend

1232 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see number of songs in playlist in new app update

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 8 My Question or IssueSince the new app update, there is no way to see the number of songs in a playlist. I used to be able to see this in the Playlists page of Your Library n...

Newbie

    Plan Premium Country United States Device Google Pixel 3 Operating System Android 8   My Question or Issue Since the new app update, there is no way to see the number o...

Camy077

Newbie

133600 Views

62 replies

67 likes

number of songs
Update
  • 133600 Views
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Superuser Contribution Wanting to remove artists from homescreen of app

PlanFree (willing to pay to get artist removed from homescreen). DeviceAndroid My Question or IssueIssue is I looked at an artist and don't want them on the homepage of the app. I have Hidden the artist. And Clean Reinstalled the app. The artist stil...

Newbie

Plan Free (willing to pay to get artist removed from homescreen).   Device Android   My Question or Issue Issue is I looked at an artist and don't want them on the homepage of the ap...

Ver

Spotify Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution samsung free trial

hello i have bought galaxy note 20 ultra 5g it should have a 6 month trial premieum for spotifybut i couldnt activate it. so i unistalled and reinsalled spotify.and i still can not start my free trial.pls help. what should i do?

Casual Listener

hello  i have bought galaxy note 20 ultra 5g  it should have a 6 month trial premieum for spotify but i couldnt activate it. so i unistalled and reinsalled spotify. and i still can not ...

Eni

Moderator

2888 Views

7 replies

0 likes

  • 2888 Views
  • 7 replies
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Solved!!Superuser Contribution Playback not playing... time not running

PlanPremiumCountryGermanyDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHi, since 2 Weks the playback on my Android phone is not staring. The Playback button changes after clicking to the pause sign, but the timelin of the songs ar n...

Regular

Plan Premium Country Germany Device Fairphone 3 Operating System Android 10   My Question or Issue Hi, since 2 Weks the playback on my Android phone is not staring. The Playback button...

Eni

Moderator

2554 Views

11 replies

0 likes

  • 2554 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't play some songs

PlanPremiumCountryBulgariaDeviceHuawei Novat 5tOperating SystemAndroid 10Sporify version8.6.0.830 Hello there!Recently I'm having issues playing some songs. For example Fly Above by Mahmut Orhan - the song was in my faves and also downloaded. Few day...

Casual Listener

Plan Premium Country Bulgaria Device Huawei Novat 5t Operating System Android 10 Sporify version 8.6.0.830   Hello there! Recently I'm having issues playing some songs. For example F...

Jeremy

Spotify Legend

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify cannot be operated on the lock screen ( Anroid 11)

Hello Community, following problem: I can no longer operate Spotify on my lock screen. As soon as I reinstall the app, it works again. I also noticed that the "song picture" then disappeared, but that was displayed before. I cleared the cache and tri...

Newbie

Hello Community,   following problem: I can no longer operate Spotify on my lock screen. As soon as I reinstall the app, it works again. I also noticed that the "song picture" then disappeare...

Eni

Moderator

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lokale Dateien können vom Smartphone nicht abgespielt werden

Ich habe mir verschieden Playlists auf meinem PC erstellt und lokale Dateien hinzugefügt. Diese kann ich von meinem Huawei P30 nicht abspielen oder herunterladen. Mein PC ist per LAN mit meinem Router verbunden, das Handy per WLAN. Liegt hier das Pro...

Casual Listener

Ich habe mir verschieden Playlists auf meinem PC erstellt und lokale Dateien hinzugefügt. Diese kann ich von meinem Huawei P30 nicht abspielen oder herunterladen. Mein PC ist per LAN mit meinem Route...

Mihail

Spotify Legend

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Radio function of the playlist gone

With the latest update on Android 9 I noticed that the possibility of having a radio starting from a playlist has disappeared, in general I have noticed that Spotify over the years is moving further away from this function which is one of the most in...

Regular

With the latest update on Android 9 I noticed that the possibility of having a radio starting from a playlist has disappeared, in general I have noticed that Spotify over the years is moving further ...

Jeremy

Spotify Legend

2421 Views

11 replies

3 likes

  • 2421 Views
  • 11 replies
  • 3 likes

Superuser Contribution Shuffle button not working at all (Andoid)

PlanPremiumCountryUKDevice(GalaxyTab S7 Plus)Operating System(Android 11) My Question or IssueSo I have noticed that the shuffle button in the app now does nothing at all. When you click the button it does not even just play the first song in a playi...

Newbie

Plan Premium Country UK Device (GalaxyTab S7 Plus) Operating System (Android 11)   My Question or Issue So I have noticed that the shuffle button in the app now does nothing at all.&nb...

Jeremy

Spotify Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view songs and albums on artist page

PlanPremiumCountrySingaporeDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueI am unable to view any songs or albums when i visit an artist page. It was still fine yesterday, and im not sure if it was due to an update. the only feat...

Newbie

Plan Premium Country Singapore Device Samsung Galaxy S20 Operating System Android   My Question or Issue I am unable to view any songs or albums when i visit an artist page. It was sti...

Jeremy

Spotify Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Xiaomi phones: Spotify doesn't seem to be working right now

I was not able to open Spotify on Android Auto with a Xiaomi phone.Every time I tried to start Spotify received the following annoying message:"Spotify doesn't seem to be working right now"If I opened Spotify on the phone and then selected it on Andr...

Newbie

I was not able to open Spotify on Android Auto with a Xiaomi phone. Every time I tried to start Spotify received the following annoying message: "Spotify doesn't seem to be working right now" If I...

4521 Views

0 replies

1 likes

android auto
Xiaomi
  • 4521 Views
  • 0 replies
  • 1 likes

Superuser Contribution Podcast not playing on my Android Device

PlanFree/PremiumCountryIrelandDeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueI know that this has been raised a number of times, and that it's apparently ongoing, but my podcasts won't play at all on my mobile device. I press play...

Casual Listener

  Plan Free/Premium Country Ireland Device Samsung Galaxy A6 Operating System Android   My Question or Issue I know that this has been raised a number of times, and that it's app...

Novy

Moderator

809 Views

5 replies

0 likes

  • 809 Views
  • 5 replies
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Superuser Contribution Steering wheel controls not working anymore (MBUX)

PlanPremiumCountryGermanyDeviceOnePlus 6 (A6003)Operating SystemAndroid 9 / OxygenOS 9.0.5 My Question or IssueMy phone is connected via bluetooth with my A-Class Mercedes (Model 2019). From November 18 to April 19 I had no problems and was able to c...

Regular

Plan Premium Country Germany Device OnePlus 6 (A6003) Operating System Android 9 / OxygenOS 9.0.5   My Question or Issue My phone is connected via bluetooth with my A-Class Mercedes (M...

Novy

Moderator

4758 Views

18 replies

5 likes

  • 4758 Views
  • 18 replies
  • 5 likes