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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6067 Views

0 replies

7 likes

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  • 7 likes

Notification

It is a new problem for me.Whenever I hit the Pause button, the spotify notification in the status bar disappears.I tried everything but nothing happened...

Visitor

It is a new problem for me. Whenever I hit the Pause button, the spotify notification in the status bar disappears. I tried everything but nothing happened...  

MKJay

Visitor

484 Views

1 replies

2 likes

  • 484 Views
  • 1 replies
  • 2 likes

Superuser Contribution Sound is muted after changing song

PlanPremiumCountryPolandDeviceOSSURET ADD8CVW84 (Android Auto)Operating SystemAndroid 10 My Question or IssueWhen i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as not...

Casual Listener

Plan Premium Country Poland Device OSSURET ADD8CVW84 (Android Auto) Operating System Android 10   My Question or Issue When i choose to skip to next song timer is counting but sou...

Ivan

Spotify Legend

327 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Broken controller for Jabra Elite 85H after upgrading to Android 11

PlanPremiumCountryPolandDevicePixel 2XL, Jabra Elite 85HOperating SystemAndroid 11, recent version of Spotify and Sound+ My Question or Issue App does not work properly with Jabra Sound+ and Jabra Elite 85H headphones. Controll buttons work only some...

Newbie

  Plan Premium Country Poland Device Pixel 2XL, Jabra Elite 85H Operating System Android 11, recent version of Spotify and Sound+   My Question or Issue   App does not work...

509 Views

0 replies

0 likes

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Option "mode voiture" absente

Bonjour, Comme indiqué dans le titre, l'option "mode voiture" n'apparait plus dans mes préférences d'application. Cette disparition c'est produite du jour au lendemain.Quelqu'un a t'il rencontré le même problème? Une solution existe t'elle ? Merci po...

Newbie

Bonjour,   Comme indiqué dans le titre, l'option "mode voiture" n'apparait plus dans mes préférences d'application. Cette disparition c'est produite du jour au lendemain. Quelqu'un a t'il ren...

Cleanavic

Newbie

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
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can't return audio to device after casting

DevicePixel 3a and chromecast audio and Google home mini etc. Operating SystemAndroid 11 My Question or IssueSince this morning's update of android app to version 8.5.76.962 When casting to another device, audio is ok. When changing cast to a differe...

Visitor

  Device Pixel 3a and chromecast audio and Google home mini etc.   Operating System Android 11   My Question or Issue Since this morning's update of android app to version 8.5....

288 Views

0 replies

0 likes

  • 288 Views
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Half Of Songs Wont Play

PlanFree/PremiumCountryUnited StatesDeviceMotorola Moto e5 GoOperating SystemAndroid Oreo (8.1) My Question or IssueSomebody please help me. I have a problem where half of my songs play and the other half doesn't. For an example:Song plays, next song...

Visitor

Plan Free/Premium Country United States Device Motorola Moto e5 Go Operating System Android Oreo (8.1)   My Question or Issue Somebody please help me. I have a problem where half of my...

304 Views

0 replies

1 likes

  • 304 Views
  • 0 replies
  • 1 likes

Lg thin Q

PlanPremium (family)CountryUSADeviceLG thin QOperating SystemAndroid My Question or IssueI installed the Android app down in the corner it says get app but it's installed My husband's Android Pixel 3 phone has a library icon there.there are many acti...

Casual Listener

  Plan Premium (family) Country USA Device LG thin Q Operating System Android   My Question or Issue I installed the Android app down in the corner it says get app but it's insta...

547 Views

0 replies

0 likes

Android
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Solved!!Superuser Contribution [huawei y6 2019] Music stops playing when phone screen is locked

PlanPremiumCountryGermany Device(huawei y6 2019)Operating System(Android) My Question or IssueThreadtitle say all. Please help. I need Music on my Way's

Visitor

Plan Premium Country Germany   Device (huawei y6 2019) Operating System (Android)   My Question or Issue Threadtitle say all. Please help. I need Music on my Way's

Mihail

Spotify Legend

6891 Views

4 replies

2 likes

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Superuser Contribution All liked songs are missing on Android app?

I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart won't fill, indicating it is not liked. All of my lik...

Casual Listener

I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart wo...

Ivan

Spotify Legend

591 Views

1 replies

1 likes

  • 591 Views
  • 1 replies
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Lyrics

PlanPremiumCountryUruguayDeviceSamsung J2 CoreOperating SystemAndroid Oreo My problem is that even if i have the app updated the lyrics on my account doesn't appear. I logged with mi mother's account on my phone becouse she has the lyrics and they ap...

Visitor

  Plan Premium Country Uruguay Device Samsung J2 Core Operating System Android Oreo   My problem is that even if i have the app updated the lyrics on my account doesn't appea...

Luan

Spotify Star

511 Views

1 replies

0 likes

lyrics
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Shuffle follows similar "paths", repeats songs.

PremiumUKDeviceOnePlus 7 Pro, Google Home Mini, BT speaker. My Question or IssueI have a playlist with 2,500+ songs, but recently I've found the shuffle function is far from random. Most songs haven't once come up in around a month of regular (3-4h a...

Newbie

Premium UK Device OnePlus 7 Pro, Google Home Mini, BT speaker.   My Question or Issue I have a playlist with 2,500+ songs, but recently I've found the shuffle function is far from random. ...

wohfab

Casual Listener

615 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Google Nest redeeming problem on Google store

Duo (owner of account)PremiumUK DevicePixel 2Operating SystemAndroid Oreo Had my email come through on 10th September to claim the google nest mini but when i go onto the google store to claim it its showing as charging me full price so not sure if i...

Visitor

Duo (owner of account) Premium UK   Device Pixel 2 Operating System Android Oreo   Had my email come through on 10th September to claim the google nest mini but when i go onto...

Luan

Spotify Star

495 Views

1 replies

0 likes

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  • 1 replies
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Spotify closes when you click to close all minimized apps

PlanPremiumCountryRussiaDeviceSamsung Galaxy 8+Operating SystemAndroid 9 My Question or IssueWhen you close all open tabs on Android devices while listening to music, Spotify also closes, causing playback to stop ... this is very annoying ... Other m...

Music Fan

Plan Premium Country Russia Device Samsung Galaxy 8+ Operating System Android 9   My Question or Issue When you close all open tabs on Android devices while listening to music, Spotify...

755 Views

0 replies

0 likes

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Impossible de ce connecter à mon compte spotify sur android

PlanFreeDeviceredmi note 9 Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez"j'ai essayer en WIFI ainsi qu'en 4G mais c'est le même problème.J'ai réussi...

Visitor

Plan Free Device redmi note 9   Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez" j'ai es...

1646 Views

0 replies

0 likes

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Superuser Contribution Galaxy s10 won't load

PlanPremiumCountryEnglandDeviceSamsung Galaxy s10Operating SystemAndroid Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app starts fine but is just constantly loading so I rarely get to listen to any mus...

Visitor

Plan Premium Country England Device Samsung Galaxy s10 Operating System Android   Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app start...

Mihail

Spotify Legend

1333 Views

1 replies

0 likes

Galaxy S10
not loading
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Superuser Contribution Having spotify installed stops other apps from loading

PlanPremiumCountryAustraliaDeviceOppo A9Operating SystemColorOS / Android 10 My Question or IssueBeen working fine for months, but now stops any and all of my apps from opening/functioning. Also causes my phone to crash The time this started happenin...

Newbie

Plan Premium Country Australia Device Oppo A9 Operating System ColorOS / Android 10   My Question or Issue Been working fine for months, but now stops any and all of my apps from openi...

Mihail

Spotify Legend

534 Views

1 replies

1 likes

  • 534 Views
  • 1 replies
  • 1 likes

Superuser Contribution Volume Decrease on android 10

I think after update to 8.5.75.766 the volume DecreasedI have samsung A70 android 10 I check all of spotify setting And after that i test previous version in my friends a70 with same setting and see the volume is better than latest version Please hel...

Regular

I think after update to 8.5.75.766 the volume Decreased I have samsung A70 android 10  I check all of spotify setting  And after that i test previous version in my friends a70 with ...

Mihail

Spotify Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song info freezes in car / music continues to play when disconnecting Bluetooth

PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid Version 10 My Question or IssueWhenever I play Spotify through Bluetooth the song info freezes both on the phone, and the dashboard of my car. Music will continue to play normally,...

Visitor

Plan Premium Country United States Device Galaxy S9 Operating System Android Version 10   My Question or Issue Whenever I play Spotify through Bluetooth the song info freezes both on t...

Mihail

Spotify Legend

1079 Views

1 replies

1 likes

Android
  • 1079 Views
  • 1 replies
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Superuser Contribution Alarm I didn't set

PlanFree/PremiumCountryUSDeviceSamsung Galaxy Note 10 My Question or IssueI don't have the Google Clock app. I do have Spotify, but don't use it often....when I do, it's on my Amazon Echo device, not my phone. About two weeks ago, a music alarm start...

Visitor

Plan Free/Premium Country US Device Samsung Galaxy Note 10     My Question or Issue I don't have the Google Clock app. I do have Spotify, but don't use it often....when I do, it's...

Elena

Moderator

1134 Views

1 replies

0 likes

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Can't play music if bad network

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSituation :- When network (mobile provider or WiFi) is good, Spotify is good. When no network (or Airplane mode), Spotify is good also (obvio...

Casual Listener

Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Situation : - When network (mobile provider or WiFi) is good, Sp...

582 Views

0 replies

0 likes

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