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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5423 Views

0 replies

6 likes

  • 5423 Views
  • 0 replies
  • 6 likes

Superuser Contribution Bass slider not showing on Galaxy S20+

PlanPremiumCountryBudapestDeviceGalaxy S20+Operating AndroidMy Question or IssueBass slider not showing on Galaxy S20+

Visitor

Plan Premium Country Budapest Device Galaxy S20+ Operating  Android My Question or Issue Bass slider not showing on Galaxy S20+

Elena

Moderator

349 Views

1 replies

1 likes

  • 349 Views
  • 1 replies
  • 1 likes

Superuser Contribution I have a Samsung Galaxy A50. Why is the music I have down loaded not showing up under My Files?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Ivan

Spotify Legend

938 Views

1 replies

1 likes

  • 938 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shortcuts for Android Phones

So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how to do this?!

Visitor

So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how...

Jeremy

Spotify Legend

3666 Views

3 replies

0 likes

  • 3666 Views
  • 3 replies
  • 0 likes

Solved!! Hundreds of songs are randomly missing from Liked Songs on Android

PlanPremiumCountryUkraineDeviceOnePlus6TOperating SystemAndroid 10 (OxygenOS 10.3.5) My Question or IssueI'm new here and today I started moving to Spotify from another platform and got really frustrated about how inconsistent Spotify is.The main pro...

Casual Listener

Plan Premium Country Ukraine Device OnePlus6T Operating System Android 10 (OxygenOS 10.3.5)   My Question or Issue I'm new here and today I started moving to Spotify from another platf...

Billy-J

Spotify Star

1047 Views

3 replies

0 likes

Android 10
Liked Songs Playlist
Missing liked songs
  • 1047 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify does not register as running on my android and causes some odd interactions (detailed).

PlanPremiumCountryUSA DeviceGalaxy S20 Ultra (T-Mobile)Operating SystemAndroid 10Spotify Version (Most recent)8.5.75.766 My Question or IssueFrequently, my Spotify app will not show as if it is running on my phone, even though it is. I will hear musi...

Casual Listener

Plan Premium Country USA   Device Galaxy S20 Ultra (T-Mobile) Operating System Android 10 Spotify Version (Most recent) 8.5.75.766   My Question or Issue Frequently, my Spotify...

T3vin0t3r095

Casual Listener

922 Views

2 replies

1 likes

Android
bug
  • 922 Views
  • 2 replies
  • 1 likes

Superuser Contribution My app keeps crashing and ive tried everythjng

My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen recording.PlanPremiumCountry UK DeviceSamsung s9Operati...

Regular

My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen reco...

Jeremy

Spotify Legend

1990 Views

10 replies

1 likes

app crashing
  • 1990 Views
  • 10 replies
  • 1 likes

Superuser Contribution Local songs cannot be played on my android phone

Hello I've imported some songs into Spotify Premium on windows and I added it to my playlist. I can play the playlist on my computer but on my phone, I tried downloading the playlist but it still appears gray and there's an exclamation mark under the...

Visitor

Hello I've imported some songs into Spotify Premium on windows and I added it to my playlist. I can play the playlist on my computer but on my phone, I tried downloading the playlist but it still app...

Elena

Moderator

2072 Views

3 replies

0 likes

  • 2072 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to see current playlist

PlanPremiumCountryFranceDeviceXiaomi mi a3Operating SystemAndroid 10 My Question or IssueHi, I'm currently on the last version of the app and I can't access the current playlist (the queue). I can add songs to the queue, but when I want to see the wh...

Visitor

Plan Premium Country France Device Xiaomi mi a3 Operating System Android 10   My Question or Issue Hi, I'm currently on the last version of the app and I can't access the current playl...

Elena

Moderator

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

If I connect my phone to Bluetooth, it reshuffles the playlist

PlanPremiumCountryUSADeviceSamsung A11Operating SystemAndroid My Question or IssueIf I connect my phone to any Bluetooth device, it reshuffles the playlist and skips the current song. If I'm listening to an individual song (outside of a playlist), a ...

Roadie

  Plan Premium Country USA Device Samsung A11 Operating System Android   My Question or Issue If I connect my phone to any Bluetooth device, it reshuffles the playlist and skips ...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cambio barra botones lateral

PlanPremiumCountryMéxico Device(Samsung Tablet SM-T720)Operating System(Android 9) My Question or IssuePor alguna razón se cambió la apariencia de la App dejando la barra de botones cargada hacia el lado izquierdo de la pantalla y no en la parte de a...

Newbie

Plan Premium Country México  Device (Samsung Tablet SM-T720) Operating System (Android 9)   My Question or Issue Por alguna razón se cambió la apariencia de la App dejando la barr...

Elena

Moderator

1523 Views

1 replies

1 likes

Cambio barra botones lateral
  • 1523 Views
  • 1 replies
  • 1 likes

Garbled Podcast Sound

PlanPremiumCountryUnited StatesDeviceLG Stylo 4Operating SystemDon't rememebr My Question or IssueI am so annoyed with this at this point.I listen to the R/Slash podcast ALL THE TIME. Lately, however, when I attempt to listen to it the sound is chopp...

Newbie

Plan Premium Country United States Device LG Stylo 4 Operating System Don't rememebr    My Question or Issue I am so annoyed with this at this point. I listen to the R/Slash pod...

Sourgirl90

Visitor

1186 Views

1 replies

1 likes

bad sound
garbled
podcast
  • 1186 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth stutter and volume turning down

PlanPremiumCountryGermanyDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueWhen using Spotify with Android 11, after a while bluetooth audio begins to stutter. Any energy optimizations for spotify are disabled. As soon as i turn on ...

Casual Listener

Plan Premium Country Germany Device Google Pixel 3a Operating System Android 11   My Question or Issue When using Spotify with Android 11, after a while bluetooth audio begins to stutt...

Novy

Moderator

1664 Views

4 replies

3 likes

  • 1664 Views
  • 4 replies
  • 3 likes

Podcast stops when lose service even when downloaded.

PlanPremiumCountryUSA DeviceLG G8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJoe Rogan is pretty much the only thing I listen to on my weekend commute of 3 hours each way. The old app I used I would simply download his...

Casual Listener

Plan Premium Country USA   Device LG G8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Joe Rogan is pretty much the only thing I listen to o...

mwhelectrical

Visitor

591 Views

2 replies

4 likes

  • 591 Views
  • 2 replies
  • 4 likes

Superuser Contribution Spotify playing on its own when app is not launched and phone is locked.

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndriodMy Question or IssueSpotify starts playing on its own when app is not launched, phone is locked. I have the latest operating system and the latest version of the Spotify app. How do I stop t...

Casual Listener

Plan Premium Country UK Device Samsung S20 Operating System Andriod My Question or Issue Spotify starts playing on its own when app is not launched, phone is locked. I have the latest operat...

Mihail

Spotify Legend

789 Views

5 replies

0 likes

  • 789 Views
  • 5 replies
  • 0 likes

Superuser Contribution Some songs have a stuck time bar in the notifications

PlanPremiumCountryFranceDeviceNubia RedMagic 5GOperating SystemAndroid 10 My Question or IssueSome of the songs in my library have the time bar stuck at the beginning in the notifications section of my phone for some reason. This breaks the lyrics sy...

Regular

Plan Premium Country France Device Nubia RedMagic 5G Operating System Android 10   My Question or Issue Some of the songs in my library have the time bar stuck at the beginning in the ...

Elena

Moderator

1615 Views

1 replies

0 likes

bug
  • 1615 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound after changing song

PlanPremiumCountryPolandDeviceOSSURET ADD8CVW84Operating SystemAndroid 10 My Question or IssueWhen i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as nothing have happe...

Casual Listener

Plan Premium Country Poland Device OSSURET ADD8CVW84 Operating System Android 10   My Question or Issue When i choose to skip to next song timer is counting but sound is not playi...

Elena

Moderator

506 Views

1 replies

1 likes

  • 506 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't see play button or progress bar

PlanPremiumCountryTurkeyDeviceRedmi Note 8 ProOperating SystemAndroid 10 My Question or IssueI'm having some problems with the interface. As you can see in the attached image, the play/pause button is a big white circle (I can only briefly see the ic...

Music Fan

Plan Premium Country Turkey Device Redmi Note 8 Pro Operating System Android 10   My Question or Issue I'm having some problems with the interface. As you can see in the attached image...

OscarDC

Moderator

43472 Views

20 replies

0 likes

Android
Interface
Play Button
visible
  • 43472 Views
  • 20 replies
  • 0 likes

Superuser Contribution Hidden song in the Release radar keep on playing

PlanPremiumCountrySpainDeviceSamsung Galaxy S20 My Question or IssueHi,When I hide a song I don't like in the release radar playlist, and play the playlist again later, the hidden song plays anyway (I see the minus icon stating it is hidden but the s...

Visitor

Plan Premium Country Spain Device Samsung Galaxy S20   My Question or Issue Hi, When I hide a song I don't like in the release radar playlist, and play the playlist again later, the hid...

Elena

Moderator

511 Views

1 replies

3 likes

  • 511 Views
  • 1 replies
  • 3 likes

Superuser Contribution PAUSE DOWNLOAD BUTTON REQUEST FEATURE

PlanPremiumCountryUnited StatesDeviceLG-G7 ThinqOperating SystemAndroid Pie (9)My Question or IssueThe Spotify app currently has no option to pause while downloading. I live in a rural area that gets very poor network speed. In order to use my intern...

Newbie

Plan Premium Country United States Device LG-G7 Thinq Operating System Android Pie (9) My Question or Issue The Spotify app currently has no option to pause while downloading. I live in a ru...

01Light10

Newbie

1832 Views

2 replies

1 likes

Not Solved
  • 1832 Views
  • 2 replies
  • 1 likes

Trouble playing downloaded podcast (Joe Rogan)

PlanPremiumCountryUSA Device Samsung Galaxy S20Operating System Android 10 My Question or IssueI have a problem when playing a downloaded Joe Rogan podcast. Even though I have downloaded the podcast, if I lose my network connection, the podcast will ...

Casual Listener

  Plan Premium Country USA   Device  Samsung Galaxy S20 Operating System  Android 10   My Question or Issue I have a problem when playing a downloaded Joe Rogan p...

beerens20

Newbie

1407 Views

1 replies

1 likes

  • 1407 Views
  • 1 replies
  • 1 likes