Thanks for reaching out about this in the Community, and welcome 🙂
We'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.
If this doesn't do the trick, could you ask a friend or a family member to log in to their personal account using your device to see if they can replicate this?
We'll keep an eye out for your reply.
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