Why is the updated mobile UI so slow?

[AtomicRobots]

I am a premium customer using Spotify app on Samsung J8 running Android 10.  I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I am posting here.  I have never been a big fan of the mobile app but after the last update it is running even slower than it usually does.  Is there any solution or support available?

[CarlosE]

Hi there @AtomicRobots,

Thanks for reaching out to the Community and welcome. We're happy to help!

As a first step, try logging out, restarting your device, and logging back in. If the issue persists, we suggest running a clean reinstall of the app by following these steps. This is more thorough than a regular one and can be helpful to get rid of any cached files that might be causing trouble.

On another note, keep in mind that you can reach out to our Support team through any of these channels.

Keep us posted on how it goes. We'll be on the lookout.