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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27872 Views
  • 59 replies
  • 23 likes
  • 27872 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870419 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870419 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Superuser Contribution New "Hey Google" feature works with android apps

Google announced a new feature for "Hey google" on android. https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/ Could we have a feature which let's us choose which device we want to play spotify on via Google assistant?...

  • Visitor
  • Google announced a new feature for "Hey google" on android.   https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/   Could we have a feature which let's us...
  • Alex
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app takes way too much space

PlanPremiumCountryFrance DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueWhy does the app keeps getting bigger and bigger? Sometimes after a week it's almost 10 GB. It's like it's downloading hidden things, up to 2GB per day. I neve...

  • Newbie
  •   Plan Premium Country France  Device OnePlus 8 Pro Operating System Android 10   My Question or Issue Why does the app keeps getting bigger and bigger? Sometimes after a we...
  • Elena
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bmw do not work anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create profile: email taken; Log in: email not connected to account

Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an account already... I don't know what could fix it and i...

  • Visitor
  • Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an acco...
  • Alex
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play button, auto play in car, stop play when pulling out headphones and now playing not working

PlanFamily PremiumCountryNew ZealandDeviceSamsung Galaxy S10 SM-G973FOperating SystemAndroid 10 My Question or IssueHi team. I've tried the following to resolve the issue but still having the same issues. - Restarted phone- Cleared Spotify cache- Log...

  • Newbie
  • Plan Family Premium Country New Zealand Device Samsung Galaxy S10 SM-G973F Operating System Android 10   My Question or Issue Hi team. I've tried the following to resolve the issue but...
  • Mihail
  • Spotify Legend
  • 1559 Views
  • 1 replies
  • 0 likes
  • 1559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is always active when first opening

PlanPremiumCountry DevicePixel 3a, samsung s20Operating SystemAndroid 11 My Question or IssueEverytime I start up Spotify and select play or the song where I left off in a playlist it defaults to shuffle. I usually listen to albums at a time and many...

  • Visitor
  • Plan Premium Country   Device Pixel 3a, samsung s20 Operating System Android 11   My Question or Issue Everytime I start up Spotify and select play or the song where I left off in...
  • Mihail
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Send links to Deezer users

Spoiler (Highlight to read) Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists the song name and artist so we...

  • Newbie
  •   Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists...
  • Mihail
  • Spotify Legend
  • 785 Views
  • 1 replies
  • 0 likes
  • 785 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution local files wont download on mobile

PlanPremiumDevice(Samsung Galaxy S7) I have local files working flawlessly on my pc but after putting the files on my phone, they refuse to download. the songs are greyed out and I cant do anything with them. I tried playing the songs on google play,...

  • Casual Listener
  •   Plan Premium Device (Samsung Galaxy S7)     I have local files working flawlessly on my pc but after putting the files on my phone, they refuse to download. the songs are grey...
  • Mihail
  • Spotify Legend
  • 426 Views
  • 3 replies
  • 1 likes
  • 426 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playback stops randomly

PlanPremium CountryUnited States DeviceSamsung Galaxy S10+ Operating SystemAndroid Version 10 My Question or IssueRecently, playback of music stops either at the end of a track or randomly in the middle. It seems like it might be happening more when ...

  • Newbie
  • Plan Premium   Country United States   Device Samsung Galaxy S10+   Operating System Android Version 10   My Question or Issue Recently, playback of music stops eithe...
  • Mihail
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline when using mobile data

PlanPremiumCountryUK DeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI recently switched phone to a Huawei p30 Pro. My spotify on this device goes offline when I'm on mobile data but works on WiFi. I did not have this problem on my p...

  • Visitor
  • Plan Premium Country UK    Device Huawei p30 Pro    Operating System Android    My Question or Issue I recently switched phone to a Huawei p30 Pro. My spotif...
  • Ver
  • Spotify Legend
  • 751 Views
  • 1 replies
  • 0 likes
  • mobile data
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution S10+ re-downloading music after every restart

Spotify PremiumCanadaS10+Android 10 Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as soon as the phone reboots spotify starts downloading all offline pl...

  • Visitor
  • Spotify Premium Canada S10+ Android 10   Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as s...
  • Jeremy
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group Session Pause/Play Issue

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemOxygenOS version 9.0.8, Android Version 9 Group Session BETA IssueSometimes after listening to songs for over an hour in a group session (that I started) and I pause, then play the music again, my f...

  • Newbie
  • Plan Premium Country USA Device OnePlus 6 Operating System OxygenOS version 9.0.8, Android Version 9   Group Session BETA Issue Sometimes after listening to songs for over an hour in a...
  • Mihail
  • Spotify Legend
  • 5883 Views
  • 1 replies
  • 0 likes
  • Group Session
    Playback issue
  • 5883 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution skipping

I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried logging out and resigning In I even deleted my old a...

  • Casual Listener
  • I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried l...
  • Mihail
  • Spotify Legend
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sorting Downloaded Albums

HiWith Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of the same things please? Switch to downloaded only so I...

  • Newbie
  • Hi With Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of t...
  • Jeremy
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files won't play on mobile

PlanPremiumCountryAustralia DeviceSamsung A5, Asus laptopOperating SystemAndroid Oreo Hello, I am trying to add some local files of my favorite songs but I have a few issuesI can play it on my laptop but only after I switch offline mode on and off on...

  • Newbie
  • Plan Premium Country Australia  Device Samsung A5, Asus laptop Operating System Android Oreo   Hello, I am trying to add some local files of my favorite songs but I have a few issu...
  • Jeremy
  • Spotify Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is playing but Spotify is not recognizing it

DeviceGoogle Pixel 4aOperating SystemAndroid I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usually does, and what is supposed to be the current song that is play...

  • Newbie
  • Device Google Pixel 4a Operating System Android   I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usua...
  • Alex
  • Spotify Legend
  • 1258 Views
  • 9 replies
  • 4 likes
  • 1258 Views
  • 9 replies
  • 4 likes

Superuser Contribution 30 Minutes of add free music not working

I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matter if I actually watch the videos or play them in th...

  • Visitor
  • I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matte...
  • Alex
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution The wrong song playing is displayed.

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueThe wrong song is displayed for the song playing. The progress bar is locked and the incorrect album art is also displayed. I have cleared the cache and com...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note 10+ Operating System Android   My Question or Issue The wrong song is displayed for the song playing. The progress bar is locked and...
  • Alex
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution A Mess of Issuss

Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't register that I had premium. I tried uninstalling the app ...

  • Visitor
  • Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't registe...
  • Ver
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading Local File Songs

I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads the regular songs and not the ones from the local fi...

  • Visitor
  • I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads t...
  • Ver
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes