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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839303 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839303 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13600 Views
  • 1 replies
  • 0 likes
  • 13600 Views
  • 1 replies
  • 0 likes

Songs skip/lag with decent wifi connection?

I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music it is sluggish. Other apps like youtube buffer vid...

  • Newbie
  • I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music...
  • ClareR
  • Visitor
  • 1207 Views
  • 1 replies
  • 5 likes
  • 1207 Views
  • 1 replies
  • 5 likes

Spotify frequently stuck in offline mode

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa. It does it every day to both of us now. I have pix...

  • Regular
  • Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa....
  • oakstream
  • Casual Listener
  • 883 Views
  • 2 replies
  • 1 likes
  • 883 Views
  • 2 replies
  • 1 likes

Spotify shows offline until restarted

CountrySwedenDeviceSONY Xperia 1, SONY Xperia XZ Operating SystemAndroid Pie (or older on Xperia XZ).Spotify version:8.5.33.831 My Question or IssueSometimes (quite often), when the connection to Spotify is lost, the connection does not come back unt...

  • Casual Listener
  • Country Sweden Device SONY Xperia 1, SONY Xperia XZ   Operating System Android Pie (or older on Xperia XZ). Spotify version:8.5.33.831   My Question or Issue Sometimes (quite ofte...
  • oakstream
  • Casual Listener
  • 1854 Views
  • 8 replies
  • 10 likes
  • 1854 Views
  • 8 replies
  • 10 likes

Can't change download location

PlanPremiumCountryCanada DeviceLG G6Operating SystemAndroid My Question or IssueRestarting my phone, there was some notification about reading my SD card, and all of a sudden, 6000 songs queued up to download. I'd recently re-downloaded all my music,...

  • Casual Listener
  • Plan Premium Country Canada   Device LG G6 Operating System Android   My Question or Issue Restarting my phone, there was some notification about reading my SD card, and all of a...
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes

refrescar canciones offline dañadas

Plan PremiumCountry MXDevice Moto G5Operating System Android 8.1.0 My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y aparecen en varias playlists... cómo puedo refrescar esas canciones (volverlas a desc...

  • Visitor
  • Plan Premium Country MX Device Moto G5 Operating System Android 8.1.0   My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y apar...
  • 440 Views
  • 0 replies
  • 0 likes
  • Download
    offline
    Premium
    refresh
  • 440 Views
  • 0 replies
  • 0 likes

Spotify hangs in Android Auto until re-started

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueWhen I launch Spotify from Android Auto, it comes up but it does not seem to recognize that it has a data connection and will not play music and the "Songs" o...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue When I launch Spotify from Android Auto, it comes up but it does not seem to recog...
  • 498 Views
  • 0 replies
  • 1 likes
  • 498 Views
  • 0 replies
  • 1 likes

Spotify notification window keeps on dissappearing

yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryPolandDeviceHuawei Y6 2018Operating SystemAndroid 8My Question or IssueThis started happening shortly after I canc...

  • Visitor
  • yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Poland Device Huawei Y6 2018 Operating System Andr...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

[Android] Liked Songs are not synching between mac/pc and android device

PlanPremiumUSA Device(LG V20)Operating System(Android ) My Question or IssueLiked songs are not synching between android device after being added from a mac. When playings the song on the mac, I can see the song with a "green heart" next to it, on my...

  • Regular
  • Plan Premium USA   Device (LG V20) Operating System (Android )   My Question or Issue Liked songs are not synching between android device after being added from a mac. When playin...
  • 338 Views
  • 0 replies
  • 1 likes
  • Android
    liked songs
    synching
  • 338 Views
  • 0 replies
  • 1 likes

Playlist radio doesn't work on Android

PlanPremiumCountryFinland DeviceHuawei P20Operating SystemAndroid My Question or IssueHi! I have a problem with my playlist radio station. Everytime I try to open it, I get a notification that says "Radio station can't be opened right now, try again ...

  • Visitor
  •   Plan Premium Country Finland   Device Huawei P20 Operating System Android   My Question or Issue Hi!  I have a problem with my playlist radio station. Everytime I...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Not connecting to Chromecast Audio

Hi there, Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the common tricks such as, restarting App, restarting WiFi, rebooting chr...

  • Casual Listener
  • Hi there,   Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the c...
  • mikes124
  • Regular
  • 779 Views
  • 3 replies
  • 1 likes
  • 779 Views
  • 3 replies
  • 1 likes

Can't play local files on my Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy J16 My Question or IssueI have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings for Local Files. I have no problem playing them on my desktop. However,...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy J16   My Question or Issue I have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings...
  • Luan
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    Mobile
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have discovered a premium feature

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueWhen playing certain songs I get a you've discovered a premium feature message. I have uninstalled and reinstalled the app and also restarted my Android device.

  • Regular
  •   Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue When playing certain songs I get a you've discovered a premium feature messag...
  • Petya
  • Community Legend
  • 4845 Views
  • 10 replies
  • 0 likes
  • Android
    family
    Premium
  • 4845 Views
  • 10 replies
  • 0 likes

Traveling abroad for a week, says I have no internet connection

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I had full service. It should be noted that my phone i...

  • Casual Listener
  • I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I h...
  • TacticalKarma
  • Casual Listener
  • 666 Views
  • 5 replies
  • 3 likes
  • 666 Views
  • 5 replies
  • 3 likes

Superuser Contribution Wrapped 2019 loading issue

PlanFree/PremiumCountryBahrainDeviceHuawei Y5 prime 2018Operating SystemAndroid OreoMy Question or IssueEverytime I try to open Spotify wrapped, it works fine until the top artists page, then it blacks out and exits. Already tried uninstalling and re...

  • Visitor
  • Plan Free/Premium Country Bahrain Device Huawei Y5 prime 2018 Operating System Android Oreo My Question or Issue Everytime I try to open Spotify wrapped, it works fine until the top artists ...
  • Katerina
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

İnstagram stories

Hello instagram stories problem.   Back spotify no stories 

Screenshot_20191210_013249_com.instagram.android.jpg
  • Visitor
  • Hello instagram stories problem.      Back spotify 😒 no stories 
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Family Plan listen now page won't go away

DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...

  • Newbie
  • Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

XIAOMI redmi6 App Crashes when I click the three dots button

PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...

  • Newbie
  •   Plan Premium Country Brazil   Device XIAOMI redmi6  Operating System Most recent Android   My Question or Issue I can play music normally but when I click the three ...
  • 490 Views
  • 0 replies
  • 1 likes
  • Android
    redmi6
    Spotify
    Xiaomi
  • 490 Views
  • 0 replies
  • 1 likes

Zenfone 4 MAX can not sharing music on instagram

PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...

  • Visitor
  • Plan Premium   Country Brazil   Device Zenfone 4 Max   Operating System Android Oreo 8.1.0   My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...
  • 385 Views
  • 0 replies
  • 0 likes
  • can not sharing music on instagram
  • 385 Views
  • 0 replies
  • 0 likes

Buttons cut off from Android UI

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify likes and downloads playlists and albums I didn't like

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...

  • Regular
  •   Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9    My Question or Issue Spotify is all the time downloading playlists I don't ...
  • Petya
  • Community Legend
  • 331 Views
  • 3 replies
  • 2 likes
  • 331 Views
  • 3 replies
  • 2 likes

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