Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110353 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222256 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578880 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476879 Views
577 replies
40 likes
PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueI have recently changed from ios to android . I have noticed an issue when offline trying to play albums where it will just hang and just show a blank screen when trying ...
Plan Premium Country UK Device Pixel 5 Operating System Android 11 My Question or Issue I have recently changed from ios to android . I have noticed an issue when offline tryin...
Composer
996 Views
4 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueStarting last week, new podcast episodes are no longer appearing on their show's page, and when you get to that episode's page by searching for it, the episod...
Plan Premium Country US Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Starting last week, new podcast episodes are no longer appearing on their ...
Music Fan
4706 Views
6 replies
0 likes
Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spotify account is being used on another device". Tell m...
Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spoti...
Moderator
1263 Views
1 replies
0 likes
PlanPremiumCountryHungaryDeviceSamsung Galaxy A32, but also tried a galaxy j6+Operating SystemAndroid 11 My Question or IssueMy Spotify won't show the currently playing song on Android no matter what I do. I turned off battery optimization completely...
Plan Premium Country Hungary Device Samsung Galaxy A32, but also tried a galaxy j6+ Operating System Android 11 My Question or Issue My Spotify won't show the currently playin...
Spotify Legend
747 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceAndroid/Samsung Galaxy 10Operating SystemAndroid Oreo My Question or IssueAll custom playlists shuffle. I...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Android/Samsung Galaxy 10 Operating Syst...
Spotify Legend
590 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueWhen I search for Only You, it shows me mixes and playlists that match my listening, but there is no slideshow anywhere. I've read the requirements and I am completely...
Plan Premium Country US Device LG Stylo 6 Operating System Android 10 My Question or Issue When I search for Only You, it shows me mixes and playlists that match my listening...
Moderator
1333 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueSince the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up...
Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the last update, the app is virtually unusable. It takes over a minute to load (someti...
Spotify Legend
2032 Views
8 replies
0 likes
PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open
Plan Premium duo plan Country Device Samsung galaxy 20 Operating System Android My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
Spotify Legend
658 Views
1 replies
0 likes
Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...
Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue.  ...
783 Views
0 replies
0 likes
PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...
Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1 My Question or Issue I'm reporting this as a new issue as I did mention it ...
Moderator
4726 Views
27 replies
0 likes
PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...
Plan Premium Country USA Device Moto Z2 Operating System Android 9 My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
Community Legend
2328 Views
1 replies
2 likes
Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...
Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are s...
Casual Listener
1983 Views
8 replies
5 likes
PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?
Plan Free/Premium Country Netherlands Device (Nokia 7 plus) Operating System (Android Pie.) My Question or Issue Bass boost keep resetting to zero, problem started after updati...
Visitor
17430 Views
34 replies
13 likes
PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...
Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
Moderator
1290 Views
3 replies
0 likes
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
Moderator
1058 Views
2 replies
1 likes
PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...
Plan Premium Country UK/Germany Device LG G6 Operating System Android 9 My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...
Spotify Legend
1992 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...
Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android) My Question or Issue Before a bunch of updates were made, the application was linked to my exte...
Spotify Legend
1953 Views
5 replies
0 likes
PlanPremiumCountryCanadaDevicePixel 3aOperating SystemAndroid 11 My Question or IssueFor the last couple months, the same two items have appeared at the top of my home screen, even though I haven't listened to them since at least 2 months ago. These ...
Plan Premium Country Canada Device Pixel 3a Operating System Android 11 My Question or Issue For the last couple months, the same two items have appeared at the top of my home screen...
Spotify Legend
1033 Views
5 replies
0 likes
PlanPremium CountryAustralia Operating SystemAndroid My Question or IssueSome songs are the normal white and you can click on them, add to playlist, etc.Some songs are light grey and cannot be played. They can still be 'liked' but not added to a play...
Plan Premium Country Australia Operating System Android My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...
Spotify Legend
1092 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or IssueSpotify will load the home screen and crash instantly afterwards. I'm seeing similar complaints due to the recent update. Is this a known issue? Wh...
Plan Premium Country Germany Device (Samsung Galaxy S5 Neo Operating System Android 6.0.1 My Question or Issue Spotify will load the home screen and crash instantly afterwards. I'm s...
Moderator
956 Views
3 replies
0 likes
