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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5934 Views

0 replies

7 likes

  • 5934 Views
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  • 7 likes

Superuser Contribution Why can't I connect to my Echo devices and groups with android app?

PlanPremiumCountryUSADeviceSamsung S10Operating SystemAndroid 10 My Question or IssueI can connect to my Echo devices and groups using the windows desktop app and an ipad, but I cannot see them when using my android phone. I can see my Chromecast and...

Regular

Plan Premium Country USA Device Samsung S10 Operating System Android 10   My Question or Issue I can connect to my Echo devices and groups using the windows desktop app and an ipad, bu...

Mihail

Spotify Legend

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

remeber last played song of playlist

PlanPremium Operating SystemAndroid Oreo Hi, when I am playing songs of a playlist A in an ordered fashion (album, my favorite songs, a audio book, etc.), switch listening to an other playlist B and then switch back to playlist A, I would like to con...

Visitor

Plan Premium   Operating System Android Oreo   Hi, when I am playing songs of  a playlist A in an ordered fashion (album, my favorite songs, a audio book, etc.), switch list...

squidgewinkle

Gig Goer

2314 Views

2 replies

10 likes

  • 2314 Views
  • 2 replies
  • 10 likes

Solved!!Superuser Contribution Crash after 5 Minutes of Playback

PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...

Casual Listener

Plan Premium Duo Country United States   Device Google Pixel 4a Operating System Android 11   My Question or Issue After switching to Duo from regular Premium two days ago, the...

Alex

Spotify Legend

1870 Views

4 replies

0 likes

Android
Beta
Crash
  • 1870 Views
  • 4 replies
  • 0 likes

[Android][Developer] Sleep mode

I love that you can put a timer on podcasts to switch off after a certain time, then I can listen as I fall asleep. Please please can we have the same with music??

Visitor

I love that you can put a timer on podcasts to switch off after a certain time, then I can listen as I fall asleep. Please please can we have the same with music??

225 Views

0 replies

0 likes

Android
Developer
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Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

Visitor

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...

Ivan

Spotify Legend

645 Views

1 replies

0 likes

Android
  • 645 Views
  • 1 replies
  • 0 likes

Solved!! No operation possible in the app

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy Note 20 ultra Operating SystemAndroid My Question or IssueSame problem again. The title being played is not visible. No operation such as stop, forward, back is possible.

Casual Listener

Plan Premium Country The Netherlands  Device Samsung Galaxy Note 20 ultra  Operating System Android    My Question or Issue Same problem again. The title being played is...

Billy-J

Spotify Star

633 Views

5 replies

0 likes

  • 633 Views
  • 5 replies
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Superuser Contribution Spotify wont connect to chromecast

PlanPremiumCountryNLDeviceSamsung Galaxy S10 Operating SystemAndroid 10 My Question or IssueSpotify wont connect to chromecast. It says that Spotify is not installed on the chromecast

Visitor

Plan Premium Country NL Device Samsung Galaxy S10  Operating System Android 10   My Question or Issue Spotify wont connect to chromecast. It says that Spotify is not installe...

Ivan

Spotify Legend

338 Views

1 replies

1 likes

  • 338 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloading issue

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or IssueI cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/differen...

Regular

Plan Premium Country Germany Device Samsung Galaxy S9 plus Operating System Android Oreo   My Question or Issue I cant download my liked songs on my phone. I tried everything to solve ...

Alex

Spotify Legend

461 Views

1 replies

0 likes

bug
crashing
  • 461 Views
  • 1 replies
  • 0 likes

Widget issue

PlanPremiumCountryUSADeviceNote 8My Question or IssueMy widget is always blank unless a song is actually playing. Is this intended behavior? I'd like to be able to restart my music without having to open up the app. That's why it's there.

Music Fan

Plan Premium Country USA Device Note 8 My Question or Issue My widget is always blank unless a song is actually playing. Is this intended behavior? I'd like to be able to restart my music with...

Billy-J

Spotify Star

1413 Views

4 replies

1 likes

  • 1413 Views
  • 4 replies
  • 1 likes

Superuser Contribution Mobile data usage with Cellular downloading OFF and Data saver ON

PlanPremiumCountryUSADeviceSamsung S10eOperating SystemAndroid 10 My Question or IssueGot a message this morning from my cell carrier that I had used half of my 1GB data plan. Considering my plan reset yesterday, on the 1st, it means I had blown thro...

Regular

Plan Premium Country USA Device Samsung S10e Operating System Android 10   My Question or Issue Got a message this morning from my cell carrier that I had used half of my 1GB data plan...

Jeremy

Spotify Legend

505 Views

3 replies

0 likes

  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution Group Session Not Synced

PlanPremiumCountryUSDeviceSamsung Galaxy S10+ and Samsung Galaxy A50Operating SystemAndroid My Question or IssueWhen using "Group Session", my friend reports that her songs are starting at the :52 mark instead of starting fresh when she joins my sess...

Visitor

Plan Premium Country US Device Samsung Galaxy S10+ and Samsung Galaxy A50 Operating System Android   My Question or Issue When using "Group Session", my friend reports that her songs a...

tomcorder

Newbie

11207 Views

2 replies

2 likes

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  • 2 likes

Superuser Contribution Spotify Connect stops working on Pioneer wireless speaker

PlanPremiumDeviceGalaxy S10eOperating SystemAndroid 10 My Question or IssueI've been using Spotify with my home audio devices for years. I have a Pioneer amplituner (Pioneer SX-N30AE) and two wireless speakers (Pioneer MRX-3). Everything was working ...

Music Fan

Plan Premium Device Galaxy S10e Operating System Android 10   My Question or Issue I've been using Spotify with my home audio devices for years. I have a Pioneer amplituner (Pioneer SX...

Ver

Spotify Legend

6710 Views

27 replies

1 likes

Pioneer
Spotify
  • 6710 Views
  • 27 replies
  • 1 likes

Superuser Contribution Spotify don't want to start a music even download

PlanPremiumCountryFranceDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueSince this morning, spotify don't want to play any music, when i want to listen my favorite song the playlist is empty and when i want to add a song to it...

Visitor

Plan Premium Country France Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Since this morning, spotify don't want to play any music, when i want to...

Mario

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Offline Mode on Android Auto is basically unusable

PlanPremiumCountryCanadaDevice(Pixel 3)Operating System(Android 11) My Question or IssueWhenever in Offline mode on Spotify and I connect to my car's Android Auto, the only music that I can play are from Playlists. When I navigate to the Artists tab,...

Visitor

Plan Premium Country Canada Device (Pixel 3) Operating System (Android 11)   My Question or Issue Whenever in Offline mode on Spotify and I connect to my car's Android Auto, the only m...

Mihail

Spotify Legend

1610 Views

1 replies

1 likes

  • 1610 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android] Icons are broken

PlanPremiumCountry DeviceXiaomi Mi9TOperating SystemAndroid 11 My Question or IssueAfter updating OS to Android 11 i have the icons look like this, re-install wont help

Visitor

Plan Premium Country   Device Xiaomi Mi9T Operating System Android 11   My Question or Issue After updating OS to Android 11 i have the icons look like this, re-install wont help ...

Ivan

Spotify Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing when screen is off

When listening to music on the built-in speakers of my Tablet, the music stops after one or two songs after the screen has turned off. I have disabled any battery optimization or energy saving I could find, cleared the cache, reinstalled the app, but...

Casual Listener

When listening to music on the built-in speakers of my Tablet, the music stops after one or two songs after the screen has turned off. I have disabled any battery optimization or energy saving I coul...

Ivan

Spotify Legend

5498 Views

3 replies

0 likes

  • 5498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sections of Like Songs not playing when selected

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid 11Version8.5.82.894 My Question or IssueRecently sections of my 'Liked' songs have become unplayable if I were to tap on them. They are not greyed out and will play when using the desktop and ...

Regular

Plan Premium Country USA Device Pixel 4 Operating System Android 11 Version 8.5.82.894   My Question or Issue Recently sections of my 'Liked' songs have become unplayable if I were t...

Alex

Spotify Legend

577 Views

3 replies

0 likes

android 11
Liked Songs Playlist
Mobile
Pixel 4
  • 577 Views
  • 3 replies
  • 0 likes

Constantly having two Spotify pop-ups in notification bar

PlanPremiumCountryGermany DeviceHuawei Nova 2Operating SystemAndroid 8.0 My Question or IssueRecently Spotify is constantly showing two pop-ups when I pull the notification bar down, one the regular music player with the buttons and title info, and t...

Casual Listener

Plan Premium Country Germany  Device Huawei Nova 2 Operating System Android 8.0   My Question or Issue Recently Spotify is constantly showing two pop-ups when I pull the notificat...

Emilia_8

Community Legend

2953 Views

1 replies

0 likes

  • 2953 Views
  • 1 replies
  • 0 likes

Superuser Contribution Numerous content won`t load, play or seem unavailable on family premium account

Hi Community, numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Android 7.0 device) but works smoothly on the main account. After ...

Casual Listener

Hi Community,   numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Andro...

Jeremy

Spotify Legend

753 Views

7 replies

0 likes

  • 753 Views
  • 7 replies
  • 0 likes

When are we going to get the UI update that was promised?

PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueWe were told 8 months ago a major UI update that Apple music got would be ''coming soon" yet this suggested time-frame has clearly passed, could we please ...

Newbie

Plan Premium Country   Device (Samsung Galaxy S10+) Operating System (Android 10)   My Question or Issue We were told 8 months ago a major UI update that Apple music got would be ...

ianhandsup

Music Fan

4870 Views

7 replies

208 likes

  • 4870 Views
  • 7 replies
  • 208 likes