To start, let us know if you've already tried performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.
Also, if you use a SD card in your phone, could you try removing it and seeing how the app works?
Lastly, can you confirm if this issue is happening only on your phone, or across other devices as well?
Keep us posted!
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.