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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5475 Views

0 replies

7 likes

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Solved!!Superuser Contribution Spotify se pausa cada 30-40 segundos.

PlanPremiumCountryMéxico DeviceAndroid A10Operating SystemAndroid My Question or IssueLa música se pausa cada 30-45 segundos por si sola cuando la reproduzco, este en segundo plano o este adentro de la aplicación y ya me estrese. Ya intenté: 1. Borra...

Visitor

  Plan Premium Country México  Device Android A10 Operating System Android    My Question or Issue La música se pausa cada 30-45 segundos por si sola cuando la reproduz...

Eni

Moderator

44392 Views

14 replies

1 likes

  • 44392 Views
  • 14 replies
  • 1 likes

No sound on Sony Bravia 4K UR2. Search function not working

PlanPremiumCountrySwedenDeviceSony Bravia 4K UR2Operating SystemAndroid 9 My Question or IssueHey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound coming out. My TV is a Sony Bravia 4K UR2 on Android 9. Spotify app, TVs soft...

Newbie

Plan Premium Country Sweden Device Sony Bravia 4K UR2 Operating System Android 9   My Question or Issue Hey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound c...

1623 Views

0 replies

0 likes

keyboard
Sony TV
sound
  • 1623 Views
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Superuser Contribution JRE won't play video on mobile app

Edit: problem solved I've tried everything to fix it, made sure it was updated, turned off car mode, did a clean reinstall twice, downloaded an episode, and I still get a black screen with audio (and yes audio only is turned off). I'm trying on the m...

Visitor

Edit: problem solved   I've tried everything to fix it, made sure it was updated, turned off car mode, did a clean reinstall twice, downloaded an episode, and I still get a black screen with a...

Mihail

Spotify Legend

9577 Views

1 replies

0 likes

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Superuser Contribution Several Small Issues

PlanPremiumCountryUSADeviceMotorola Moto e5 PlayOperating SystemAndroid 10 I am having several small issues on Spotify Android.Most times I am listening and then connect to Bluetooth, the current song is skipped and shuffle is turned off (meaning it ...

Roadie

Plan Premium Country USA Device Motorola Moto e5 Play Operating System Android 10   I am having several small issues on Spotify Android. Most times I am listening and then connect to ...

Ver

Spotify Legend

560 Views

3 replies

0 likes

  • 560 Views
  • 3 replies
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Solved!!Superuser Contribution Can't open spotify

PlanPremiumCountryGermanyDeviceXiamoni Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueI can't open the Spotify App, it just shows the logo for a few seconds, then closes and gives me the error "Spotify keeps Stopping". I have tried pre...

Regular

  Plan Premium Country Germany Device Xiamoni Mi Note 10 Lite Operating System Android 10   My Question or Issue I can't open the Spotify App, it just shows the logo for a few se...

plexus

Regular

3701 Views

24 replies

0 likes

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Solved!!Superuser Contribution not playing and no sound after the update

No song I choose plays, no sound, and the timer doesn't work after the version 8.5.88.883 update for AndroidPlanPremiumCountryTurkeyDeviceCasper Via A1Operating SystemAndroid 7.0 My Question or IssueNo song I choose plays, no sound, and the timer doe...

Casual Listener

No song I choose plays, no sound, and the timer doesn't work after the version 8.5.88.883 update for Android Plan Premium Country Turkey Device Casper Via A1 Operating System Android 7.0 &nb...

Mihail

Spotify Legend

1877 Views

3 replies

0 likes

  • 1877 Views
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Lautstärkeregler nur durch verschieben Regeln

Hallo, meine Mutter hatte sich bei mir beschwert das die Musik plötzlich auf voller Lautstärke springt wenn sie ihr Smartphone in der Hand hält, das sie es oft mit einer Musikanlage koppelt, war das natürlich keine gute Erfahrung. Eine Erklärung dafü...

Casual Listener

Hallo,   meine Mutter hatte sich bei mir beschwert das die Musik plötzlich auf voller Lautstärke springt wenn sie ihr Smartphone in der Hand hält, das sie es oft mit einer Musikanlage koppelt,...

denfi1992

Casual Listener

683 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't edit playlist covers

PlanPremiumCountryUSAOperating SystemAndroid 10My Question or IssueI still can't edit playlist covers from the Android app.Is this feature still rolling out?

Casual Listener

Plan Premium Country USA Operating System Android 10 My Question or Issue I still can't edit playlist covers from the Android app. Is this feature still rolling out?

I9113

Casual Listener

1078 Views

2 replies

0 likes

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Superuser Contribution Android clock doesn't show recently played correctly

PlanPremiumCountryGermanyDeviceGoogle Pixel 3Operating SystemAndroid 11 latest build My Question or IssueSince a few months the spotify integration for the android alarm clock doesn't show my recently played correctly. The desktop app and the android...

Casual Listener

Plan Premium Country Germany Device Google Pixel 3 Operating System Android 11 latest build   My Question or Issue Since a few months the spotify integration for the android alarm cloc...

Alex

Spotify Legend

970 Views

4 replies

0 likes

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Superuser Contribution can't sync the local files to my phone

hello,I've tried many times to listen to my local files on my phone (android) after putting them in a playlist, but they're still greyed out and I don't know what to do ?? I logged out of my account on both my phone and computer, and downloaded the p...

Visitor

hello, I've tried many times to listen to my local files on my phone (android) after putting them in a playlist, but they're still greyed out and I don't know what to do ?? I logged out of my accoun...

Ver

Spotify Legend

393 Views

1 replies

0 likes

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Superuser Contribution Spotify keeps deleting songs from my SD card and trying to redownload to the HD

PlanPremiumCountryUSA DeviceGalaxy 8 Operating SystemAndroid My Question or IssueThis is really annoying. My SD Card gets deleted and Spotify tries to dl to my phones HD. Also this website is really bad. Its not easy to find how to post and does not ...

Newbie

  Plan Premium Country USA  Device Galaxy 8   Operating System Android   My Question or Issue This is really annoying. My SD Card gets deleted and Spotify tries to dl ...

Ver

Spotify Legend

411 Views

1 replies

0 likes

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Superuser Contribution Autoplay only plays songs from playlist

PlanPremium (family plan)CountryCanadaDeviceSamsung galaxy s7Operating SystemAndroid Nougat My Question or Issue I have a fairly large playlist, but alot of the music has gotten kind of old to me. When I use spotify nowadays, I usually let spotify ru...

Regular

  Plan Premium (family plan) Country Canada Device Samsung galaxy s7 Operating System Android Nougat   My Question or Issue I have a fairly large playlist, but alot of the music...

Jeremy

Spotify Legend

591 Views

1 replies

0 likes

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Solved!!Superuser Contribution Joe Rogan Podcast does not play

Plan: PremiumCountry: USA Device(Both Samsung Galaxy S7 and S20 FE 5g)Operating System(Android) My Question or IssueI cannot play JRE podcast on my device. It says "video cannot play in your location" but I just want to listen to audio. It does not w...

Casual Listener

  Plan: Premium Country: USA   Device (Both Samsung Galaxy S7 and S20 FE 5g) Operating System (Android)   My Question or Issue I cannot play JRE podcast on my device. It says...

bobhansen128

Regular

75765 Views

20 replies

5 likes

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Superuser Contribution Spotify pausing randomly on all devices

PlanFree/PremiumCountryNorwayDeviceAndroid, WindowsOperating System My Question or IssueSpotify keeps pausing music randomly - this happens on my Android Phone and Windows Laptop. I have tried signing out of all devices and Uninstalled / installed ap...

Newbie

Plan Free/Premium Country Norway Device Android, Windows Operating System     My Question or Issue Spotify keeps pausing music randomly - this happens on my Android Phone and Wind...

Jeremy

Spotify Legend

481 Views

1 replies

0 likes

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Superuser Contribution Autoplay stops working on spotify-created playlists

PlanPremiumCountryUSDeviceOnePlus 8Operating SystemOxygenOS (Android 11)My Question or IssueI noticed my autoplay hasn't been working so I tried some things and got it to work again by force stopping the app and reopening it. Autoplay would then work...

Visitor

Plan Premium Country US Device OnePlus 8 Operating System OxygenOS (Android 11) My Question or Issue I noticed my autoplay hasn't been working so I tried some things and got it to work again...

Ver

Spotify Legend

282 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

Casual Listener

  Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...

Alex

Spotify Legend

5882 Views

6 replies

0 likes

broken
Install
Uninstall
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Solved!!Superuser Contribution Add to favorites button not working

PlanPremiumCountryItalyDevice(Huawei P20 LIte)Operating System(Android 9) My Question or IssueThe "Mi piace" heart-shaped button (I think it is the equivalent of the English "Add to favorites") is no longer working on the android app. Whenever i clic...

Visitor

Plan Premium Country Italy Device (Huawei P20 LIte) Operating System (Android 9)   My Question or Issue The "Mi piace" heart-shaped button (I think it is the equivalent of the English ...

Ver

Spotify Legend

897 Views

1 replies

0 likes

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Superuser Contribution I can't connect to Sonos via Spotify Connect

PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...

Regular

Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11   My Question or Issue Hi,   I can't connect the Sonos speakers via Spotify Connect, they simp...

MusicUser

Newbie

2962 Views

12 replies

0 likes

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Superuser Contribution Spotify does not react from time to time

PlanPremiumCountryNetherlandsDeviceSamsung S10Operating SystemAndroid 10, UI 2.5 My Question or IssueSince a few weeks my Spotify doesn't work properly. When starting up the first 10 seconds are okay. I can play songs and switch to others. After thos...

Casual Listener

Plan Premium Country Netherlands Device Samsung S10 Operating System Android 10, UI 2.5   My Question or Issue Since a few weeks my Spotify doesn't work properly. When starting up the ...

Alex

Spotify Legend

625 Views

2 replies

0 likes

Android
problem
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Superuser Contribution Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... Any suggestions?

Visitor

Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc...    ...

a3y3

Casual Listener

5415 Views

3 replies

0 likes

headphones
huawei
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