Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I can't see lyrics on my OnePlus 5tI need help I uninstall the app but I don't have that feature
I can't see lyrics on my OnePlus 5t I need help I uninstall the app but I don't have that feature
Moderator
1720 Views
10 replies
0 likes
PlanPremiumCountryU.S.DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI used to have a section on the main screen of the app that would show me new episodes of the podcasts I follow. It has disappeared completely, and a reinstall di...
Plan Premium Country U.S. Device Samsung Galaxy 8 Operating System Android My Question or Issue I used to have a section on the main screen of the app that would show me ...
Spotify Legend
1774 Views
5 replies
3 likes
PlanPremiumCountryNorwayDeviceOnePlus NordOperating SystemAndroid 10 My Question or IssueSince the recent update (dec.17-ish) my spotify wont't play any songs. It can't even search for songs, the only thing that shows up is the green circle which rot...
Plan Premium Country Norway Device OnePlus Nord Operating System Android 10 My Question or Issue Since the recent update (dec.17-ish) my spotify wont't play any songs. It can't even ...
Spotify Legend
375 Views
1 replies
0 likes
Country: CanadaSamsung Galaxy S10, running Android 10 on the November security patch For the past couple months, Spotify is killing my Play store downloads. As long as Spotify is installed, 90% of the time I go to download apps, they will get stuck i...
Country: Canada Samsung Galaxy S10, running Android 10 on the November security patch For the past couple months, Spotify is killing my Play store downloads. As long as Spotify is i...
Moderator
5052 Views
46 replies
1 likes
Hi, I'm having issues getting local files to play on Spotify on Android. I have Spotify premium, and I have old mp3s on my computer that I imported to a playlist. I have enabled Local Files to play on my Spotify settings, as well as "shown" Spotify t...
Hi, I'm having issues getting local files to play on Spotify on Android. I have Spotify premium, and I have old mp3s on my computer that I imported to a playlist. I have enabled Local Files ...
Spotify Legend
2335 Views
10 replies
0 likes
I'm currently able to download all of my local files on my Android phone (OnePlus 8 Pro) without any problems. The songs playback as expected, and sound just fine. However, on my Kindle Fire tablet, these same exact songs are unlistenable. The playba...
I'm currently able to download all of my local files on my Android phone (OnePlus 8 Pro) without any problems. The songs playback as expected, and sound just fine. However, on my Kindle Fire...
Music Fan
802 Views
2 replies
0 likes
PlanPremiumCountryCzech Republic DeviceHuawei Y5Operating SystemAndroid 9 My Question or IssueI have a continuous problem displaying followed artists offline (e.g. 'Alt-J' in the attached screenshots) that I downloaded songs from. It only says to fin...
Plan Premium Country Czech Republic Device Huawei Y5 Operating System Android 9 My Question or Issue I have a continuous problem displaying followed artists offline (e....
Spotify Legend
324 Views
1 replies
1 likes
PlanPremiumCountryNetherlandsDeviceIphone SE2 and samsung watch 3Operating SystemIOS 14.3 and Tizen5.5.0.1 My Question or IssueGot a nice samsung watch 3. Installed spotify app and cannot get pass the screen on the watch with 'you are now streaming t...
Plan Premium Country Netherlands Device Iphone SE2 and samsung watch 3 Operating System IOS 14.3 and Tizen5.5.0.1 My Question or Issue Got a nice samsung watch 3. Installed spotify a...
343 Views
0 replies
0 likes
Country - Ukraine Device(OnePlus 5)Operating System(Android 10.0.1) My Question or IssueMy language of Android menus is English and the Input languages are English and Ukrainian. When I go to spotify.com in a mobile browser it is in English and I'm o...
Country - Ukraine Device (OnePlus 5) Operating System (Android 10.0.1) My Question or Issue My language of Android menus is English and the Input languages are English and Ukr...
Moderator
1601 Views
11 replies
0 likes
PlanPremiumCountryChileDevicePoco x3Operating SystemAndroid 10My Question or IssueHola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ellos brindan através de promociones Spotify dice que no tengo conexion....
Plan Premium Country Chile Device Poco x3 Operating System Android 10 My Question or Issue Hola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ell...
Casual Listener
2253 Views
4 replies
0 likes
PlanPremiumCountryUsaDeviceNote 10+Operating SystemAndroid My Question or IssueEverytime I start my car, Spotify plays automatically. This only started occurring about a few weeks ago. Before this I had "play in the background" turned off for Spotify...
PlanPremium Country Usa Device Note 10+ Operating System Android My Question or Issue Everytime I start my car, Spotify plays automatically. This only started occurring about a few we...
371 Views
0 replies
0 likes
PlanPremiumCountryUS DeviceSamsung J7 CrownOperating System Android My Question or Issue I have had not trouble with the spotify app until all of the sudden it wouldn't play my song. It would display the name of the song and allow me to run all of th...
Plan Premium Country US Device Samsung J7 Crown Operating System Android My Question or Issue I have had not trouble with the spotify app until all of the sudden ...
Spotify Legend
342 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceHuawei P10Operating SystemAndroid 9 Pie My Question or Issue:The app on my phone doesn't start the playback. The icon turns on pause, what makes it looks like music its playing, but there is no audio, the timer doesnt m...
Plan Premium Country Germany Device Huawei P10 Operating System Android 9 Pie My Question or Issue: The app on my phone doesn't start the playback. The icon turns on pause, what make...
Spotify Legend
610 Views
1 replies
2 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy s8Operating SystemAndroid 9 My Question or Issuepodcast not working on MobileSince yesterday on my mobile phone i am having problems with my list of podcasts. it is showing a very old list of podcasts tha...
Plan Premium Country Germany Device Samsung Galaxy s8 Operating System Android 9 My Question or Issue podcast not working on Mobile Since yesterday on my mobile phone i am having ...
Casual Listener
320 Views
1 replies
0 likes
Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can I enable it again or what?
Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can...
Spotify Legend
572 Views
1 replies
0 likes
PlanPremiumOperating SystemAndroid 8.1My Question or IssueI've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of the display. Every application installed from Play Store displa...
Plan Premium Operating System Android 8.1 My Question or Issue I've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of th...
287 Views
0 replies
0 likes
I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 version 3.4 and Spotify premium 8.5.86.739.
I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 ve...
422 Views
0 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueThe connectivity with my Bluetooth headphones keeps dropping. I've used two of my Bluetooth headphones and they have the same issue. The wired...
Plan Premium Country Singapore Device Samsung Galaxy Note 20 Ultra Operating System Android 10 My Question or Issue The connectivity with my Bluetooth headphones keeps dropping. I've...
311 Views
0 replies
0 likes
PlanPremiumCountryBrazil (unfortunately)DeviceSamsung Galaxy Operating SystemAndroid How to delete New Release Spam from appearing in my Spotify app initial screen? I have a release from an EP called "Artistry, The Cult" annoying me in my Spotify ap...
Plan Premium Country Brazil (unfortunately) Device Samsung Galaxy Operating System Android How to delete New Release Spam from appearing in my Spotify app initi...
Spotify Legend
1106 Views
5 replies
0 likes
PlanPremiumCountrySerbiaDeviceHuawei P10 LiteOperating SystemAndroid version 8.0.0 My Question or IssueArtists keep ending up under "Recommended artists" even after I follow them multiple times. What happens is I will follow a band and later, close o...
Plan Premium Country Serbia Device Huawei P10 Lite Operating System Android version 8.0.0 My Question or Issue Artists keep ending up under "Recommended artists" even after I follow ...
Spotify Legend
1061 Views
3 replies
2 likes
