Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDeviceHonor 9 LiteOperating SystemAndroid 9, EMUI 9.1.0 My Question or IssueMany songs are not playing. The current time in the song in the lower left corner stops at 0:00, the song does not skip. There are no error messages....
Plan Premium Country Germany Device Honor 9 Lite Operating System Android 9, EMUI 9.1.0 My Question or Issue Many songs are not playing. The current time in the song in the lower lef...
Spotify Legend
632 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceOnePlus A6003Operating SystemOxygen 10.3.10 My Question or IssuedApp is stuck in podcast view. By that I mean the current played song which is shown at the bottom of the app. The podcast view has a different layout and ...
Plan Premium Country Germany Device OnePlus A6003 Operating System Oxygen 10.3.10 My Question or Issued App is stuck in podcast view. By that I mean the current played s...
Spotify Legend
1830 Views
14 replies
1 likes
While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse
While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse
Moderator
4005 Views
2 replies
1 likes
Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visible anywhere. The queue function itself works (I can...
Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visib...
Spotify Legend
1604 Views
1 replies
0 likes
PlanPremium Family PlanCountryUKDeviceSamsung Galaxy S8, Operating SystemAndroid Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1 My Question or IssueI haven't been able to use Spotify App on my phone for 6+ months. I h...
Plan Premium Family Plan Country UK Device Samsung Galaxy S8, Operating System Android Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1 My Qu...
Spotify Legend
602 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S21+Operating SystemAndroid Version 11 My Question or IssueI constantly have multiple players in my notifications and when i try to force stop or swipe them away they just come back
Plan Premium Country USA Device Galaxy S21+ Operating System Android Version 11 My Question or Issue I constantly have multiple players in my notifications and when i try to force st...
Spotify Legend
715 Views
7 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A70Operating SystemAndroid 11 My Question or IssueI use the Playlist Folders a lot just to organize my different playlists for easier access. I create the folders on the Windows 10 App on my PC and theses...
Plan Premium Country Germany Device Samsung Galaxy A70 Operating System Android 11 My Question or Issue I use the Playlist Folders a lot just to organize my different playlists for e...
Spotify Legend
1400 Views
6 replies
4 likes
I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on my galaxy s9. Please fix this because this is real...
I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on...
Newbie
2395 Views
4 replies
5 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTL;DR: As the title says. I listen to Podcasts on Spotify during my work using bluetooth earmuffs. Yesterday immediately after lunch, the podcast starte...
Plan Premium Country New Zealand Device Samsung Galaxy S10+ Operating System Android My Question or Issue TL;DR: As the title says. I listen to Podcasts on Spotify during my...
Spotify Legend
1732 Views
6 replies
2 likes
PlanPremiumCountryLatviaDeviceSamsung Galaxy 9+ My Question or IssueMy Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restarting phone, reinstalling Spotify, clearing all data but nothing worked.T...
Plan Premium Country Latvia Device Samsung Galaxy 9+ My Question or Issue My Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restar...
Spotify Legend
574 Views
3 replies
0 likes
PlanPremium CountryUK DeviceSamsung Galaxy A20 Operating SystemAndroidSpotify version - 8.6.30.889 My Question or IssueAfter the latest update that overhauled the UI, folders in my library containing playlists will only display a total of 12 playlist...
Plan Premium Country UK Device Samsung Galaxy A20 Operating System Android Spotify version - 8.6.30.889 My Question or Issue After the latest update that ove...
Not applicable
1124 Views
5 replies
0 likes
PlanPremium FamilyCountryNew Zealand DeviceSamsung Galaxy A31Operating SystemPlayback bar doesn't always update. Have to close Spotify to stop music if playback bar is still on previous song. I use Spotify in a work capacity and this is incredibly an...
Plan Premium Family Country New Zealand Device Samsung Galaxy A31 Operating System Playback bar doesn't always update. Have to close Spotify to stop music if playback bar is still ...
Spotify Legend
459 Views
1 replies
1 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueListening to suggested playlists (Discovery Weekly, Daily Mix, etc) and when it transitions to the next song it doesn't start at the beginning but about 15 se...
Plan Premium Country US Device Samsung Galaxy S20+ Operating System Android 11 My Question or Issue Listening to suggested playlists (Discovery Weekly, Daily Mix, etc) and wh...
Moderator
466 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueOver the past week or so, Spotify seems to be re-downloading things more often than usual, and more importantly, downloads them painfully slowly. I tried to dow...
Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android My Question or Issue Over the past week or so, Spotify seems to be re-downloading things more oft...
Spotify Legend
839 Views
1 replies
0 likes
CountryGermanyOperating SystemAndroid 10My Question or IssueThe Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or to your own story instead of the shared one.
Country Germany Operating System Android 10 My Question or Issue The Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or ...
Spotify Legend
456 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevicesamsung A51 My Question or IssueTheres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. slides go by fast and I can't see any of them. whenever spotify make slides just l...
Plan Premium Country Turkey Device samsung A51 My Question or Issue Theres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. sl...
Spotify Star
6301 Views
8 replies
0 likes
PlanPremiumCountryIreland DeviceGoogle Pixel 4aOperating SystemAndroid 11Spotify Version8.6.30.889 My Question or IssueThe new "Only You"/"Find out how you listen" feature that can be found on the search page skips straight to the last (9th of 9) car...
Plan Premium Country Ireland Device Google Pixel 4a Operating System Android 11 Spotify Version 8.6.30.889 My Question or Issue The new "Only You"/"Find out how you listen"...
Spotify Star
591 Views
2 replies
1 likes
PlanPremium (Student)CountryNLDeviceLG V30 (H930)Operating SystemAndroid 9 My Question or IssueHi,My Spotify is unbelievably slow when starting up. It regularly freezes upon searching for artist or states that internet connection is lost (despite me ...
Plan Premium (Student) Country NL Device LG V30 (H930) Operating System Android 9 My Question or Issue Hi, My Spotify is unbelievably slow when starting up. It regularly fre...
Spotify Legend
4058 Views
11 replies
1 likes
PlanPremiumCountrySpainDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueFull screen album artwork on lockscreen is missing on android. Attached screenshots of Spotify vs YouTube music
Plan Premium Country Spain Device Oneplus 6T Operating System Android 10 My Question or Issue Full screen album artwork on lockscreen is missing on android. Attached screenshots ...
Casual Listener
3812 Views
4 replies
1 likes
PlanPremiumCountryUSA Device(Samsung Galaxy Watch)My Question or IssueMy primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline hassle free. That is by far the case. The app is super glitchy and wo...
Plan Premium Country USA Device (Samsung Galaxy Watch) My Question or Issue My primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline...
Regular
6259 Views
29 replies
15 likes
