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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110358 Views

26 replies

3 likes

  • 110358 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222260 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222260 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

578898 Views

79 replies

3 likes

  • 578898 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

476886 Views

577 replies

40 likes

Account
Free
  • 476886 Views
  • 577 replies
  • 40 likes

Superuser Contribution Nest Wifi not available in my "Connect to" list anymore

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that? Thanks

Casual Listener

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that?  Thanks  

Alex

Spotify Legend

1666 Views

5 replies

0 likes

Nest Wifi
  • 1666 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing offline

PlanFree/PremiumCountryUKDeviceSamsung Galaxy A5Operating SystemAndroid 11 My Question or IssueI download podcasts to listen offline but when I go and hunt for them whilst not connected to the internet the app can't find them. Let me clarify that wit...

Casual Listener

  Plan Free/Premium Country UK Device Samsung Galaxy A5 Operating System Android 11   My Question or Issue I download podcasts to listen offline but when I go and hunt for them w...

Jeremy

Spotify Legend

891 Views

2 replies

0 likes

  • 891 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

This issue has been occurring for many years. Please I am tired of being told that it is my fault and I must uninstall and delete all my data, reinstall, etc the customers should not be punished because the product is faulty. Will this issue ever be ...

Roadie

This issue has been occurring for many years.  Please I am tired of being told that it is my fault and I must uninstall and delete all my data,  reinstall, etc the customers should not be ...

venom400

Roadie

3717 Views

21 replies

1 likes

App & Features
  • 3717 Views
  • 21 replies
  • 1 likes

Superuser Contribution No aparece el widget para controlar música en la pantalla de bloqueo

PlanPremiumCountryMéxicoDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueDesde la última actualización no aparece el widget para controlar la música en la pantalla de bloqueo. Únicamente, la carátula del álbum como fondo de pantalla, pe...

Newbie

  Plan Premium Country México Device Motorola G6 Operating System Android 9   My Question or Issue Desde la última actualización no aparece el widget para controlar la música en ...

MafeG

Spotify Legend

3994 Views

1 replies

0 likes

  • 3994 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist hours different according to the devices.

PlanFreeCountryFranceDeviceSamsung Note 10+, Samsung Galaxy Tab AOperating SystemAndroid 11, Android 10 My IssueI have the same account on both of the devices, and my playlist too. But the number of hours of my playlist on my tablet is 86 hours and o...

Casual Listener

Plan Free Country France Device Samsung Note 10+, Samsung Galaxy Tab A Operating System Android 11, Android 10   My Issue I have the same account on both of the devices, and my playlis...

MafeG

Spotify Legend

3948 Views

7 replies

0 likes

  • 3948 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cannot access spotify account via Google Assistant on Android

Plan : PremiumCountry : ThailandDevice : Galaxy S10+Operating System : Android 11My Question or Issue : I have a Spotify Premium account in Thailand. I have a Galaxy S10+. I am not sure exactly where Google thinks I am; maybe the U.S.? When I go to G...

Newbie

Plan : Premium Country : Thailand Device : Galaxy S10+ Operating System : Android 11 My Question or Issue :  I have a Spotify Premium account in Thailand.  I have a Galaxy S10...

MafeG

Spotify Legend

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't tap on the "liked songs" bottom song when using the searching bar

PlanFreeDeviceRedmi Note 6 ProOperating SystemAndroid Oreo My Question or IssueIf I search for something in the search bar of "liked song" i cant choose the bottom song because the song currently playing is covering it.

Newbie

Plan Free Device Redmi Note 6 Pro Operating System Android Oreo   My Question or Issue If I search for something in the search bar of "liked song" i cant choose the bottom song beca...

MafeG

Spotify Legend

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Superuser Contribution stuck in "waiting to download"

PlanPremiumCountryUSAndroidMy Question or IssueI have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card.I re-installed Spotify and noticed that it was downloading to internal memory so I clear...

Casual Listener

  Plan Premium Country US Android My Question or Issue I have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card. I re-inst...

Jeremy

Spotify Legend

3026 Views

4 replies

0 likes

  • 3026 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android - Audio books not playable

PlanPremiumCountryGermanyDeviceMoto G 5G plusOperating SystemAndroid 10 My Question or IssueUnfortunately I have massive problems with audio books since 16th, Sep. Uninstalling and reinstalling the app brought no improvement. Various albums and track...

Casual Listener

  Plan Premium Country Germany Device Moto G 5G plus Operating System Android 10   My Question or Issue Unfortunately I have massive problems with audio books since 16th, Sep. &...

kade1245

Casual Listener

1182 Views

3 replies

0 likes

  • 1182 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Other] Why isn't crossfade working?

Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of crossfading as I have it set. It seems to not care. ...

Visitor

Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of c...

Novy

Moderator

804 Views

1 replies

0 likes

Android
Other
  • 804 Views
  • 1 replies
  • 0 likes

Superuser Contribution The problem with the number of subscribers

Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open a list of all subscriptions in your profile and the...

Casual Listener

Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open ...

Vaga

Casual Listener

1160 Views

5 replies

0 likes

  • 1160 Views
  • 5 replies
  • 0 likes

Solved!! Ads during music on Premium trial

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback? Samsung Galaxy S21 Ultra 5GSpotify 8.6.62.1029Android 11 Samsung Galaxy Tab S7Spotify 8.6.58.994Android 11

Visitor

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback?   Samsung Galaxy S21 Ultra 5G Spotify 8.6.62.1029 Android 11   Samsung Galaxy...

user-removed

Not applicable

1030 Views

2 replies

1 likes

  • 1030 Views
  • 2 replies
  • 1 likes

Superuser Contribution black player in the notification bar

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the time after 5 minutes. PlanPremiumCountryRussiaDevi...

Visitor

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the...

Alex

Spotify Legend

1177 Views

1 replies

0 likes

  • 1177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entire playlists are now greyed out when I am using connect, wifi or data, on android devices

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

6211 Views

27 replies

0 likes

  • 6211 Views
  • 27 replies
  • 0 likes

Superuser Contribution Downloaded songs redownload

PlanPremiumCountryNew Zealand Device(iPhone 7Operating System(iOS 11.4)Most of my downloaded songs recently were removed and then redownloaded. This is really annoying and shouldn't happen. I have seen posts back to 2013 saying they have the same pro...

Regular

Plan Premium Country New Zealand    Device (iPhone 7 Operating System (iOS 11.4) Most of my downloaded songs recently were removed and then redownloaded.  This is really annoy...

Alex

Spotify Legend

4102 Views

10 replies

4 likes

  • 4102 Views
  • 10 replies
  • 4 likes

Superuser Contribution shuffle, where are you!?

Hi I have the Galaxy Watch 4. I'm sure I read that the shuffle function for offline music has now been rolled out but I cannot see the option anywhere on my watch. Any ideas? Thanks

Casual Listener

Hi   I have the Galaxy Watch 4. I'm sure I read that the shuffle function for offline music has now been rolled out but I cannot see the option anywhere on my watch.    Any ideas? ...

Novy

Moderator

786 Views

3 replies

0 likes

  • 786 Views
  • 3 replies
  • 0 likes

Superuser Contribution High data usage without Spotify on and library disapear

PlanPremiumCountryCanadaDeviceSamsung S8+Operating SystemAndroid My Question or IssueLast month Spotify use 17.8 gig and the first 7 days of this month it's already at 3.76 gig. My settings are set for wifi download only and I have my personal librar...

Casual Listener

Plan Premium Country Canada Device Samsung S8+ Operating System Android   My Question or Issue Last month Spotify use 17.8 gig and the first 7 days of this month it's already at 3.76 g...

Jeremy

Spotify Legend

1037 Views

5 replies

0 likes

  • 1037 Views
  • 5 replies
  • 0 likes

Superuser Contribution App showing title of one same song

PlanPremiumCountryHungaryíDeviceSamsung Galaxy Note 9 My Question or IssueHi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I open the app, the part of the screen that is supposed to show the title of the ...

Newbie

Plan Premium Country Hungaryí Device Samsung Galaxy Note 9     My Question or Issue Hi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I...

Gwen5

Newbie

5878 Views

12 replies

3 likes

  • 5878 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution No import button on Android device.

PlanPremiumCountryGermanyDeviceHuawei Mate 20 proOperating SystemAndroid My Question or IssueI don't have the option of importing my own music on my Huawei Mate 20 pro. My friend has a button called " add your own music from this device". I can't fin...

Newbie

  Plan Premium Country Germany Device Huawei Mate 20 pro Operating System Android   My Question or Issue I don't have the option of importing my own music on my Huawei Mate 20 pr...

MafeG

Spotify Legend

2787 Views

5 replies

2 likes

  • 2787 Views
  • 5 replies
  • 2 likes

Superuser Contribution Queueing From Within a Filtered Playlist Changes Song list

The problem hapens in the following order: - Start playing from within a playlist- Filter within the playlist (such as typing an artist name)- Queue a song from within the filtered list Now, after the song is done, instead of playing from the full li...

Casual Listener

  The problem hapens in the following order:   - Start playing from within a playlist - Filter within the playlist (such as typing an artist name) - Queue a song from within the filter...

Alex

Spotify Legend

1419 Views

6 replies

0 likes

  • 1419 Views
  • 6 replies
  • 0 likes