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What are the Spotify Alpha and Beta programs? By signing up as an Alpha
or Beta tester of the Spotify app, you will get early versions of our
new releases before we roll them out to everyone else. This is an
invaluable help for us, as it allows us to...
PlanPremium duo planCountry DeviceSamsung galaxy 20Operating
SystemAndroid My Question or IssueNo matter what it stops repeatedly
about every 20-40 seconds even if i leave the app open
Plan Premium duo plan Country Device Samsung galaxy 20 Operating System Android My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
Android. Spotify premium. When an ad plays during a podcast the podcast
can't be played or resumed after the ad is finished. I have to restart
the app to fix the issue. I got Spotify premium so I wouldn't have to
deal with Ads. Remove the ads or remo...
Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue.  ...
PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4
PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this
as a new issue as I did mention it in this thread -
https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...
Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1 My Question or Issue I'm reporting this as a new issue as I did mention it ...
PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question
or IssueI just noticed that my phone's notification bar, and lock
screen, suddenly started showing what I was listening to on my laptop,
and that I could control my computer's mu...
Plan Premium Country USA Device Moto Z2 Operating System Android 9 My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
Recently when I click on an artist/group discography in Spotify it is
not longer categorized (albums, singles, complications) but all items
are shown in one bunch. The categories are still shown, but no items are
under each category. What has happene...
Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are s...
PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating
System(Android Pie.) My Question or IssueBass boost keep resetting to
zero, problem started after updating to Android pie. Anyone else got
this problem?
Plan Free/Premium Country Netherlands Device (Nokia 7 plus) Operating System (Android Pie.) My Question or Issue Bass boost keep resetting to zero, problem started after updati...
PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I
recently noticed that, when Spotify is in Car Mode, it doesn't show the
timecode of the song anymore, only when the song starts or if I touch
the screen. Why did it disappear with...
Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download
my Playlists so that they can be listened to offline, my app crashes and
even when they successfully download, as soon as my phone is restarted,
my offline Playlists are gone. Th...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My
Question or IssueLibrary on my phone was suddenly empty. The desktop
version is fine.When I click on my account I see the playlists I created
but when I press on 'download' nothing h...
Plan Premium Country UK/Germany Device LG G6 Operating System Android 9 My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...
PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating
System(Android) My Question or IssueBefore a bunch of updates were made,
the application was linked to my external SD where I would store my
downloaded songs. Now, it doesn't even give m...
Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android) My Question or Issue Before a bunch of updates were made, the application was linked to my exte...
PlanPremiumCountryCanadaDevicePixel 3aOperating SystemAndroid 11 My
Question or IssueFor the last couple months, the same two items have
appeared at the top of my home screen, even though I haven't listened to
them since at least 2 months ago. These ...
Plan Premium Country Canada Device Pixel 3a Operating System Android 11 My Question or Issue For the last couple months, the same two items have appeared at the top of my home screen...
PlanPremium CountryAustralia Operating SystemAndroid My Question or
IssueSome songs are the normal white and you can click on them, add to
playlist, etc.Some songs are light grey and cannot be played. They can
still be 'liked' but not added to a play...
Plan Premium Country Australia Operating System Android My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...
PlanPremiumCountryGermanyDevice(Samsung Galaxy S5 NeoOperating
SystemAndroid 6.0.1 My Question or IssueSpotify will load the home
screen and crash instantly afterwards. I'm seeing similar complaints due
to the recent update. Is this a known issue? Wh...
Plan Premium Country Germany Device (Samsung Galaxy S5 Neo Operating System Android 6.0.1 My Question or Issue Spotify will load the home screen and crash instantly afterwards. I'm s...
Third time in as many months. Yes I have done a clean reinstall, twice.
Yes I have correctly assigned my SD card as the caching device, ensuring
that it is wiped beforehand. No I do not use automated maintenance
software. Probably just gonna buy a be...
Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do...
PlanPremiumCountrySpainDeviceRedmi Note 5Operating SystemAndroid 11 My
Question or IssueMy home has changed and now it is a REALLY LONG list of
cards that are completely irrelevant to me. There is no track of my
daily mixes, weekly or release radar a...
Plan Premium Country Spain Device Redmi Note 5 Operating System Android 11 My Question or Issue My home has changed and now it is a REALLY LONG list of cards that are completely irre...
PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid
version 10 My Question or IssueI have a bluetooth headset with buttons
on them to control my music (play/pause/skip etc). A short while ago
they stopped working. I couldn't skip ...
Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android version 10 My Question or Issue I have a bluetooth headset with buttons on them to control my music (pl...
PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Version
10 My Question or IssueThe Spotify App keeps saying every playlist is
empty (see attached). Therfore the app is basically useless since I
can't play any songs from it. Furthermo...
Plan Free Country USA Device Samsung Galaxy S9 Operating System Android Version 10 My Question or Issue The Spotify App keeps saying every playlist is empty (see attached). Therfore ...
Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2,
no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no
puedo ingresar mi cuenta de usuario. ¿Dónde los puedo encontrar? Gracias
por vuestra ayuda. Un saludo
Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. &nbs...
PlanPremiumCountryAustriaDeviceSamsung Galaxy A70Operating SystemAndroid
11 (Samsungs One UI 3.1)Spotify Version8.6.30.889 My Question or IssueI
have a bunch of playlists that I made in my library. I also sort them in
folders.Now for example: I have ...
Plan Premium Country Austria Device Samsung Galaxy A70 Operating System Android 11 (Samsungs One UI 3.1) Spotify Version 8.6.30.889 My Question or Issue I have a bunch of playlists...