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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4387 Views

0 replies

6 likes

  • 4387 Views
  • 0 replies
  • 6 likes

Superuser Contribution It is pausing repeatedly on my samsung galaxy

PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open

Visitor

  Plan Premium duo plan Country   Device Samsung galaxy 20 Operating System Android    My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...

Jeremy

Spotify Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast does not resume after an ad

Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...

Newbie

Android. Spotify premium.   When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished.    I have to restart the app to fix the issue. &nbsp...

684 Views

0 replies

0 likes

Android
Podcasts
  • 684 Views
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  • 0 likes

Superuser Contribution Playlists not showing up at all when using an SD Card

PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...

Roadie

Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I'm reporting this as a new issue as I did mention it ...

Novy

Moderator

3195 Views

27 replies

0 likes

Android
sd card
  • 3195 Views
  • 27 replies
  • 0 likes

How to disconnect computer's Spotify from phone?

PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...

Newbie

Plan Premium Country USA Device Moto Z2 Operating System Android 9   My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...

AdamDamon

Spotify Star

2092 Views

1 replies

2 likes

laptop
PC
phone
  • 2092 Views
  • 1 replies
  • 2 likes

Superuser Contribution Discographies no longer categorized

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...

Casual Listener

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch.    The categories are s...

dan_lind321

Casual Listener

1335 Views

8 replies

5 likes

  • 1335 Views
  • 8 replies
  • 5 likes

Superuser Contribution Bass Boost from Equalizer keeps resetting to zero

PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?

Casual Listener

Plan Free/Premium Country  Netherlands Device (Nokia 7 plus) Operating System (Android Pie.)   My Question or Issue Bass boost keep resetting to zero, problem started after updati...

Rickytallguy

Visitor

14445 Views

34 replies

13 likes

Android 9.0
Nokia 7 plus
  • 14445 Views
  • 34 replies
  • 13 likes

Superuser Contribution Car Mode not showing timecode anymore

PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...

Casual Listener

Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10   I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...

Novy

Moderator

913 Views

3 replies

0 likes

Android
car mode sucks
Mobile
  • 913 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloaded music is going missing.

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...

Newbie

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...

Novy

Moderator

818 Views

2 replies

1 likes

Download Playlists
Downloaded music disappears
downloaded playlist
Downloaded playlists deleting disappearing
  • 818 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Library suddenly empty, download does not work

PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...

Newbie

Plan Premium Country UK/Germany Device LG G6 Operating System Android 9   My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...

Jeremy

Spotify Legend

1747 Views

1 replies

0 likes

  • 1747 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not recognizing my SD card

PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...

Casual Listener

Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android)   My Question or Issue Before a bunch of updates were made, the application was linked to my exte...

Mihail

Spotify Legend

1550 Views

5 replies

0 likes

  • 1550 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unchanging reccomendations at top of home screen

PlanPremiumCountryCanadaDevicePixel 3aOperating SystemAndroid 11 My Question or IssueFor the last couple months, the same two items have appeared at the top of my home screen, even though I haven't listened to them since at least 2 months ago. These ...

Regular

Plan Premium Country Canada Device Pixel 3a Operating System Android 11   My Question or Issue For the last couple months, the same two items have appeared at the top of my home screen...

Alex

Spotify Legend

729 Views

5 replies

0 likes

  • 729 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot play some songs

PlanPremium CountryAustralia Operating SystemAndroid My Question or IssueSome songs are the normal white and you can click on them, add to playlist, etc.Some songs are light grey and cannot be played. They can still be 'liked' but not added to a play...

Casual Listener

Plan Premium   Country Australia   Operating System Android   My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...

CarlosE

Spotify Legend

755 Views

3 replies

0 likes

  • 755 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Instant crash after startup

PlanPremiumCountryGermanyDevice(Samsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or IssueSpotify will load the home screen and crash instantly afterwards. I'm seeing similar complaints due to the recent update. Is this a known issue? Wh...

Casual Listener

Plan Premium Country Germany Device (Samsung Galaxy S5 Neo Operating System Android 6.0.1   My Question or Issue Spotify will load the home screen and crash instantly afterwards. I'm s...

Eni

Moderator

655 Views

3 replies

0 likes

  • 655 Views
  • 3 replies
  • 0 likes

Superuser Contribution App repeatedly deleting downloaded music

Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do not use automated maintenance software. Probably just gonna buy a be...

Gig Goer

Third time in as many months.  Yes I have done a clean reinstall, twice.  Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand.  No I do...

Ivan

Spotify Legend

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

Solved!! Home UI redesign

PlanPremiumCountrySpainDeviceRedmi Note 5Operating SystemAndroid 11 My Question or IssueMy home has changed and now it is a REALLY LONG list of cards that are completely irrelevant to me. There is no track of my daily mixes, weekly or release radar a...

Newbie

Plan Premium Country Spain Device Redmi Note 5 Operating System Android 11   My Question or Issue My home has changed and now it is a REALLY LONG list of cards that are completely irre...

Billy-J

Spotify Star

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bluetooth buttons stopped working

PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid version 10 My Question or IssueI have a bluetooth headset with buttons on them to control my music (play/pause/skip etc). A short while ago they stopped working. I couldn't skip ...

Casual Listener

Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android version 10   My Question or Issue I have a bluetooth headset with buttons on them to control my music (pl...

Eni

Moderator

2370 Views

3 replies

0 likes

  • 2370 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify App Saying Artist Playlist are Empty

PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueThe Spotify App keeps saying every playlist is empty (see attached). Therfore the app is basically useless since I can't play any songs from it. Furthermo...

Casual Listener

Plan Free Country USA Device Samsung Galaxy S9 Operating System Android Version 10   My Question or Issue The Spotify App keeps saying every playlist is empty (see attached). Therfore ...

Eni

Moderator

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

No aparece el "guion bajo"

Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. ¿Dónde los puedo encontrar? Gracias por vuestra ayuda. Un saludo

Newbie

Hola.   Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. &nbs...

458 Views

0 replies

0 likes

App & Features
  • 458 Views
  • 0 replies
  • 0 likes

Superuser Contribution Everything now is in singles.

Just like the title, everything now is in singles. And why is it? What should i do?

Visitor

Just like the title, everything now is in singles. And why is it? What should i do?

Jeremy

Spotify Legend

671 Views

5 replies

1 likes

  • 671 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Downloaded Playlists in folders disappear

PlanPremiumCountryAustriaDeviceSamsung Galaxy A70Operating SystemAndroid 11 (Samsungs One UI 3.1)Spotify Version8.6.30.889 My Question or IssueI have a bunch of playlists that I made in my library. I also sort them in folders.Now for example: I have ...

Regular

Plan Premium Country Austria Device Samsung Galaxy A70 Operating System Android 11 (Samsungs One UI 3.1) Spotify Version 8.6.30.889   My Question or Issue I have a bunch of playlists...

Jeremy

Spotify Legend

2891 Views

13 replies

11 likes

  • 2891 Views
  • 13 replies
  • 11 likes