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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can people who were in my group session now view my secret playlists ?

PlanPremium for StudentsCountryIndiaDeviceHonor Play (2018)Operating SystemAndroid 9 Pie My Question or IssueI started a group session with a friend and played songs from a secret playlist I made. As far as I know, Spotify only shows them the song na...

  • Visitor
  • Plan Premium for Students Country India Device Honor Play (2018) Operating System Android 9 Pie   My Question or Issue I started a group session with a friend and played songs from a s...
  • Mihail
  • Spotify Legend
  • 1200 Views
  • 1 replies
  • 0 likes
  • Group Session
    Premium for Students
    secret playlists
  • 1200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Current song is not whats playing, now playing is stuck on a different track. This was supposedly fi

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Newbie
  • Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7.        ...
  • Ivan
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hidden songs lost after reinstall

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring back hidden songs? Twice Spotify has done this, fir...

  • Regular
  • After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring ...
  • Novy
  • Moderator
  • 516 Views
  • 3 replies
  • 0 likes
  • 516 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing songs

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the Playlist I'm playing. It plays a song from another ...

  • Visitor
  • I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the ...
  • CarlosE
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all hidden songs

PlanPremium TrialCountryUSADeviceLG V30 and nVidia sheild tabletOperating System(Android 9 & 8 ) My Question or IssueI mostly listen to "Spotify made" playlists or Artist radio playlists. I often will listen to one on repeat all day. I like songs i l...

  • Regular
  • Plan Premium Trial Country USA Device LG V30 and nVidia sheild tablet Operating System (Android 9 & 8 )   My Question or Issue I mostly listen to "Spotify made" playlists or Artist...
  • simpo1000000
  • Regular
  • 986 Views
  • 10 replies
  • 1 likes
  • 986 Views
  • 10 replies
  • 1 likes

Superuser Contribution Unable To Play Songs

PlanFreeCountryPhilippines My Question or Issue I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to listen to music. I tried restarting the app, reinstalling the app and resta...

  • Regular
  • Plan Free Country Philippines   My Question or Issue   I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to ...
  • CarlosE
  • Moderator
  • 744 Views
  • 9 replies
  • 0 likes
  • 744 Views
  • 9 replies
  • 0 likes

[Android][Other] Constant Crashing

On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days and the only solution is to completely uninstall a...

  • Newbie
  • On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days...
  • 204 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 204 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify has removed the option to listen to songs of a selected artist in your own playlists

PlanPremiumCountryUKDeviceSamsung Galaxy S21Operating SystemAndroid Oreo My Question or IssuePreviously in my library of playlists, I could search for an artist, and shuffle those songs of theirs in my pre-created playlist. For example, I have severa...

  • Newbie
  •   Plan Premium Country UK Device Samsung Galaxy S21 Operating System Android Oreo   My Question or Issue Previously in my library of playlists, I could search for an artist,...
  • Mario
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting the option to watch an ad for 30 minutes of uninterrupted listening

PlanFreeCountryIndiaDeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads are played after just 3 songs.

  • Regular
  • Plan Free Country India Device Nokia 7.1 Operating System Android 10   My Question or Issue I used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads a...
  • Ivan
  • Spotify Legend
  • 1824 Views
  • 15 replies
  • 0 likes
  • 1824 Views
  • 15 replies
  • 0 likes

Superuser Contribution Artist profile is cropped to the left

PlanPremiumCountryMexicoDeviceMoto g(7) plusOperating SystemAndroidIssue:For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving a black bar in their place.II already logged out and uninstalled the a...

  • Casual Listener
  • Plan Premium Country Mexico Device Moto g(7) plus Operating System Android Issue: For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving ...
  • Mario
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • "Artists page"
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution How will I know it's fixed?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThere is already several posts on here about my particular issue which is steering wheel buttons not working while android auto is open. I have complained ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue There is already several posts on here about my particular issue which is steer...
  • Ivan
  • Spotify Legend
  • 708 Views
  • 3 replies
  • 13 likes
  • 708 Views
  • 3 replies
  • 13 likes

Superuser Contribution Music Undownloading

Hi allI've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next day to find my music undownloaded with the playlist a...

  • Casual Listener
  • Hi all I've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next ...
  • Mario
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please Help Android Now Playing Screen Issues

Country: USADevice: Samsung Galaxy Android Phone I have been a premium level member since about 2012 and am experiencing an issue. The Now Playing screen and bar do not sync with what I am playing and haven't for a couple of weeks now. If I have a so...

  • Newbie
  • Country: USA Device: Samsung Galaxy Android Phone   I have been a premium level member since about 2012 and am experiencing an issue.  The Now Playing screen and bar do not sync with wha...
  • Ivan
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still don't have access to my podcasts!

PlanPremiumCountryUKDeviceSamsung Galaxy S20Operating SystemAndroid 10 I am still having the issue of my podcasts not showing up as mentioned in this thread: https://community.spotify.com/t5/Ongoing-Issues/Android-Can-t-access-or-play-podcasts-in-You...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy S20 Operating System Android 10   I am still having the issue of my podcasts not showing up as mentioned in this thread:   https://c...
  • herorobot1
  • Regular
  • 1129 Views
  • 19 replies
  • 0 likes
  • 1129 Views
  • 19 replies
  • 0 likes

Superuser Contribution Lyrics feature unavailablen on Android

PlanPremiumCountryMalaysiaDeviceSamsung A71Operating SystemAndroid 10 My Question or IssueMy account spotify does not have lyrics feature. It have this feature when i opened it on my windows but not using my android. I have uninstalled and installed ...

  • Visitor
  • Plan Premium Country Malaysia Device Samsung A71 Operating System Android 10   My Question or Issue My account spotify does not have lyrics feature. It have this feature when i opened ...
  • CarlosE
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • Android
    features
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth headphone not recognized by Spotify

PlanPremiumCountryItalyDeviceGalaxy 9+My Question or IssueOnce wireless headphones (Samsung Buds) have been paired, I can listen music from all apps (Tidal, Youtube, etc. etc.) except form Spotify... Spotify don't show them on available devices....wh...

  • Casual Listener
  • Plan Premium Country Italy Device Galaxy 9+ My Question or Issue Once wireless headphones (Samsung Buds) have been paired, I can listen music from all apps (Tidal, Youtube, etc. etc.) except f...
  • CarlosE
  • Moderator
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android won't download local files from windows

PlanPremiumCountryUnited StatesDeviceSamsung A51/WindowsOperating SystemAndroid 10/Windows 10 My Question or IssueAs the title says, I am unable to download the local files on my desktop to my phone. This was working a couple weeks ago on my old phon...

  • Casual Listener
  • Plan Premium Country United States Device Samsung A51/Windows Operating System Android 10/Windows 10   My Question or Issue As the title says, I am unable to download the local files o...
  • CarlosE
  • Moderator
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error: "Cannot queue this content" when trying to add an album to the queue

I have Spotify Premium. When I try to add an album to the queue on Android (using a Oneplus Two), I get an error saying "Cannot queue this content". Happens no matter what album I try to add. The only way I can play an entire album is to click the bi...

  • Newbie
  • I have Spotify Premium. When I try to add an album to the queue on Android (using a Oneplus Two), I get an error saying "Cannot queue this content". Happens no matter what album I try to add. The onl...
  • Alex
  • Spotify Legend
  • 6504 Views
  • 18 replies
  • 8 likes
  • 6504 Views
  • 18 replies
  • 8 likes

Superuser Contribution Abrupt sound changes in app

PlanPremiumCountryUSADeviceMoto-Z4Operating SystemAndroid 10My Question or IssueWhenever I'm listening through the app with aux (haven't tried bluetooth, but bluetooth sucks), after about 5 mins of the music sounding fine, the bass totally cuts out a...

  • Newbie
  • Plan Premium Country USA Device Moto-Z4 Operating System Android 10 My Question or Issue Whenever I'm listening through the app with aux (haven't tried bluetooth, but bluetooth sucks), after...
  • Novy
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • Android
    sound change
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts broken

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10e My Question or IssuePodcast playback has been very broken on my spotify app for a while. Still works fine on desktop. On my phone, I'll hit play, the podcast audio will start, but the "now play...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10e   My Question or Issue Podcast playback has been very broken on my spotify app for a while. Still works fine on desktop. On...
  • Mihail
  • Spotify Legend
  • 4997 Views
  • 3 replies
  • 0 likes
  • 4997 Views
  • 3 replies
  • 0 likes