Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. ¿Dónde los puedo encontrar? Gracias por vuestra ayuda. Un saludo
Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. &nbs...
448 Views
0 replies
0 likes
Just like the title, everything now is in singles. And why is it? What should i do?
Just like the title, everything now is in singles. And why is it? What should i do?
Spotify Legend
611 Views
5 replies
1 likes
PlanPremiumCountryAustriaDeviceSamsung Galaxy A70Operating SystemAndroid 11 (Samsungs One UI 3.1)Spotify Version8.6.30.889 My Question or IssueI have a bunch of playlists that I made in my library. I also sort them in folders.Now for example: I have ...
Plan Premium Country Austria Device Samsung Galaxy A70 Operating System Android 11 (Samsungs One UI 3.1) Spotify Version 8.6.30.889 My Question or Issue I have a bunch of playlists...
Spotify Legend
2809 Views
13 replies
11 likes
I'm using a Xiaomi Redmi 9C with Android 10. This happens when I'm playing music through WiFi, data or through downloads. Whenever I turn off my screen the every minute or so the minute starts stuttering. This doesn't happen when it's playing in the ...
I'm using a Xiaomi Redmi 9C with Android 10. This happens when I'm playing music through WiFi, data or through downloads. Whenever I turn off my screen the every minute or so the minute starts stutte...
Moderator
818 Views
1 replies
0 likes
PlanPremiumCountryUKDevice Samsung Galaxy S20 with Samsung soundbar on Samsung connectOperating SystemAndroid 11 My Question or IssueRecently when playing through my s20 through Samsung connect to a Samsung hw-ms650 the song will begin with varying s...
Plan Premium Country UK Device Samsung Galaxy S20 with Samsung soundbar on Samsung connect Operating System Android 11 My Question or Issue Recently when playing through my s20...
Moderator
540 Views
3 replies
0 likes
So, I am playing music on my android device but it’s not showing on my status on discordPlanFreeCountryUnited States DeviceGalaxy A20Operating SystemAndroid 10 My Question or IssueStatus not appearing on discord
So, I am playing music on my android device but it’s not showing on my status on discord Plan Free Country United States Device Galaxy A20 Operating System Android 10 My Questi...
Newbie
5425 Views
2 replies
0 likes
PlanPremiumCountryMalaysiaDeviceSamsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1Operating SystemAndroid 11//Android 9//Windows 10 My Question or IssueI recently updated to Android 11 on my device. Opened Spotify and despite having a ver...
Plan Premium Country Malaysia Device Samsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1 Operating System Android 11//Android 9//Windows 10 My Question or Issue I ...
Spotify Legend
454 Views
1 replies
1 likes
PlanPremiumCountryCzech Republic DeviceHuawei Y6 Prime 2018Operating SystemAndroidMy Question or IssueA few weeks ago, the album art for most of my downloaded music disappeared. It only appears for a few random albums/tracks. The art just doesn't sho...
Plan Premium Country Czech Republic Device Huawei Y6 Prime 2018 Operating System Android My Question or Issue A few weeks ago, the album art for most of my downloaded music d...
Spotify Legend
844 Views
4 replies
0 likes
I have been using too much data streaming music. So, i got an old phone i want to use as a music player. I downloaded stuff from spotify onto this old phone via wifi. The problem is when i open spotify when I'm at work. The phone has no cell service ...
I have been using too much data streaming music. So, i got an old phone i want to use as a music player. I downloaded stuff from spotify onto this old phone via wifi. The problem is when i open spoti...
Spotify Legend
513 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceGalaxy S10Operating SystemAndroid R, Windows 10 My Question or IssueI add local files (mp4) to Spotify on my PC, then add them to a playlist. When I go to download the playlist on my Android phone on the same wifi as my PC, ...
Plan Premium Country US Device Galaxy S10 Operating System Android R, Windows 10 My Question or Issue I add local files (mp4) to Spotify on my PC, then add them to a playlist. When I...
Moderator
411 Views
1 replies
0 likes
PlanFamily PremiumCountryBrazilDeviceOnePlus 7TOperating SystemAndroid 10 My Question or IssueThe lyrics feature was enabled on my country and I could never see them. My mother's account (same family) show the lyrics normally on her phone and I tried...
Plan Family Premium Country Brazil Device OnePlus 7T Operating System Android 10 My Question or Issue The lyrics feature was enabled on my country and I could never see them. My mo...
Gig Goer
1283 Views
2 replies
1 likes
PlanPremiumCountryIndonesiaDevice Operating System(Android Oreo) My Question or IssueMy friends get the update lyrics on their device, i try to update my app to lastest version and i still didnt get the lyrics feature.i just get "behind the lyrics" f...
Plan Premium Country Indonesia Device Operating System (Android Oreo) My Question or Issue My friends get the update lyrics on their device, i try to update my app to las...
Gig Goer
2545 Views
5 replies
2 likes
PlanPremiumCountryUKDeviceXiaomi Redmi Note 7Operating SystemAndroid 10/11 (LineageOS) Hi all,for the past month I'm unable to like/unlike songs and edit playlists. Clearing caches does not help, and uninstalling the app seems to only help for a day ...
Plan Premium Country UK Device Xiaomi Redmi Note 7 Operating System Android 10/11 (LineageOS) Hi all, for the past month I'm unable to like/unlike songs and edit playlists. Clearing ...
Spotify Legend
391 Views
1 replies
0 likes
So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want shared. If someone knows a way, pray tell. Thank you. Come on Spotify, fix this. Please?
So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want shared. If someone knows a w...
Spotify Legend
3340 Views
3 replies
42 likes
PlanFree/PremiumCountry : UK Device : Sony Xperia 2(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Since all the trouble with downloaded playlists disappearing on my ph...
Plan Free/Premium Country : UK Device : Sony Xperia 2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Quest...
Spotify Legend
423 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueSongs continue to play after bluetooth headset disconnect. I have a pair of Galaxy Buds+ connected to my phone. When listening to music, I will pause the music...
Plan Premium Country US Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue Songs continue to play after bluetooth headset disconnect. I have a pair of Galaxy ...
Spotify Legend
474 Views
1 replies
0 likes
Plan: PremiumCountry: USADevice: Samsung Galaxy 10eOperating System: Android (phone) / UConnect (car) My Question or IssueAfter about one to two hours of driving while playing music in Android Auto mode, with Spotify on the car screen most of the tim...
Plan: Premium Country: USA Device: Samsung Galaxy 10e Operating System: Android (phone) / UConnect (car) My Question or Issue After about one to two hours of driving while p...
Spotify Legend
986 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(Android Auto Head Unit)Operating System(Android 10) My Question or IssueHi,I have many large playlists in my Spotify library. This is real pain every time I start my car and start music to scroll playlist down to currently...
Plan Premium Country USA Device (Android Auto Head Unit) Operating System (Android 10) My Question or Issue Hi, I have many large playlists in my Spotify library. This is re...
Moderator
912 Views
1 replies
0 likes
PlanPremiumCountryDenmarkDeviceNokia 5.3Operating SystemAndroid 10My Question or IssueYesterday when I tried to play a song, it just skipped around the list without actually playing anything. I uninstalled and reinstalled the app. Now, when I play a ...
Plan Premium Country Denmark Device Nokia 5.3 Operating System Android 10 My Question or Issue Yesterday when I tried to play a song, it just skipped around the list without actually playing...
Moderator
1586 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueAt random, when I open the Spotify app, all playlists look different and when I would click on a song, about 10 seconds would be played and then it would ...
Plan Free Country India Device Samsung Galaxy J7 Max Operating System Android Oreo My Question or Issue At random, when I open the Spotify app, all playlists look different and ...
Spotify Legend
601 Views
1 replies
0 likes
