Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374900 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDeviceGalaxy S20Operating SystemAndroid Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i click on a Podcast it just loads forever. As soon as i go back Online it wor...
Plan Premium Country Germany Device Galaxy S20 Operating System Android Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i cl...
Spotify Legend
358 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceHuawei RIO-L03Operating SystemAndroid 5.1My Question or IssueCada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nueva), la aplicacion se cierra sola. Solamente no se cierra si uso la ve...
Plan Premium Country Argentina Device Huawei RIO-L03 Operating System Android 5.1 My Question or Issue Cada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nuev...
Spotify Legend
513 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceSony Xperia XZ2 Dual H8296Operating SystemAndroid 9.0 My Question or Issue1. First issue, the app layout can not fit the full screen after I changed "Display size" to "Small" as is shown in the attachment.2. The color of...
Plan Premium Country France Device Sony Xperia XZ2 Dual H8296 Operating System Android 9.0 My Question or Issue 1. First issue, the app layout can not fit the full screen after I cha...
Moderator
2106 Views
6 replies
0 likes
Hi All,I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up in my following list either, and even artists that a...
Hi All, I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up...
Casual Listener
4343 Views
11 replies
1 likes
Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers?Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring the albums to be 'Deluxe Edition' and totally defacing th...
Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers? Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring th...
Moderator
838 Views
1 replies
0 likes
I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one is "connect" while the other is "cancel." I presse...
I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one...
Moderator
639 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 8, My Question or Issuephone will not open up certain playlist or albums, they show in my library but when I go to open them up I get the green circle of death, I have cleared everything and even reinstalled it...
Plan Premium Country Device Samsung Galaxy 8, My Question or Issue phone will not open up certain playlist or albums, they show in my library but when I go to op...
Spotify Legend
462 Views
1 replies
0 likes
So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't play but another from my playlist will. Also the bar...
So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't p...
Spotify Legend
10780 Views
19 replies
4 likes
Hello,Plan: PremiumCountry: FranceDevice: Pixel 5Operating System: Andoird 11My Question or IssueAfter a few second in background, Spotify just shutdown itselfi removed "optimize" from android optioni don't have any kind of battery saveri made a clea...
Hello, Plan: Premium Country: France Device: Pixel 5 Operating System: Andoird 11 My Question or Issue After a few second in background, Spotify just shutdown itself i removed "optimize" ...
Moderator
592 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11My Question or IssueNormally Spotify works fine. However, if it has been inactive for an hour or so there is very often a delay of 30 seconds before it plays a song. The app appears to open O...
Plan Premium Country UK Device Pixel 5 Operating System Android 11 My Question or Issue Normally Spotify works fine. However, if it has been inactive for an hour or so there is very of...
Moderator
634 Views
1 replies
0 likes
Plan - premium duoCountry - CanadaAndroid 10 Tried clean reinstall, logging out and in, deleting cache etc. several times. I only have 1 account. Issue is happening on 2 android devices. In offline mode, downloaded albums only show album cover, "shuf...
Plan - premium duo Country - Canada Android 10 Tried clean reinstall, logging out and in, deleting cache etc. several times. I only have 1 account. Issue is happening on 2 android devices....
Music Fan
2992 Views
14 replies
3 likes
PlanPremiumCountryHungaryDeviceSamsung Galaxy S10 eOperating SystemAndroid 11My Question or IssueAfter the recent update whenever I want to play a song and tap on it it is showing that it started but the timer and the song won't start only if I seek ...
Plan Premium Country Hungary Device Samsung Galaxy S10 e Operating System Android 11 My Question or Issue After the recent update whenever I want to play a song and tap on it it is s...
Spotify Star
1650 Views
4 replies
1 likes
PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 9 Pro GlobalOperating SystemAndroid 10 + MIUI 12.0.2Spotify App Version8.6.44.851 My Question or IssueHello there, whenever I connect my phone to a car (doesn't matter which one, I've tried three cars ...
Plan Premium Country Germany Device Xiaomi Redmi Note 9 Pro Global Operating System Android 10 + MIUI 12.0.2 Spotify App Version 8.6.44.851 My Question or Issue Hello there, whenev...
Moderator
1396 Views
3 replies
0 likes
I have been premium member for a long time, this app USED to be the best music app there was. I'm not going to get into all the irritating updates you guys have been rolling out that NO ONE likes or wanted. Bring back the radio option you just took d...
I have been premium member for a long time, this app USED to be the best music app there was. I'm not going to get into all the irritating updates you guys have been rolling out that NO ONE likes or ...
Spotify Legend
990 Views
1 replies
0 likes
what happened to old display of instagram stories it was basically just a square shaped frame why did you even change it it was awesome and now it sucks its like a cubey thing that i don't even know how to describe what it is. is there a way that i c...
what happened to old display of instagram stories it was basically just a square shaped frame why did you even change it it was awesome and now it sucks its like a cubey thing that i don't even know ...
Moderator
1095 Views
2 replies
1 likes
Your music selections by category have really deteriorated. Really obscure and poor selections
Your music selections by category have really deteriorated. Really obscure and poor selections
Moderator
841 Views
1 replies
0 likes
I open the app and a random title I have played at some point will be on the playback bar. The play button won't do anything the pause button doesn't do anything. If I click on a song it will play it regardless of where I found the song. If I try to ...
I open the app and a random title I have played at some point will be on the playback bar. The play button won't do anything the pause button doesn't do anything. If I click on a song it will play it...
Moderator
870 Views
1 replies
0 likes
please lower the ads back to once every 30 minutes because it was the lack of ads that made this platform once great. Please, hold up to your reputation.
please lower the ads back to once every 30 minutes because it was the lack of ads that made this platform once great. Please, hold up to your reputation.
Moderator
936 Views
1 replies
0 likes
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, ...
Spotify Legend
1300 Views
2 replies
3 likes
PlanPremiumCountryCanadaDeviceSamsung galaxy A51Operating SystemAndroid version 11 , spotify version 8.6.44.851My Question or IssueWhen i click on a song it doesnt play stays at 0:00. When i scrub through the song to the last 30 seconds of any song i...
Plan Premium Country Canada Device Samsung galaxy A51 Operating System Android version 11 , spotify version 8.6.44.851 My Question or Issue When i click on a song it doesnt play sta...
Spotify Legend
2273 Views
8 replies
1 likes
