Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Not applicable
386030 Views
544 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Device:Pixel 3Version:Latest both OS and App Issue:Video:
Device: Pixel 3 Version: Latest both OS and App Issue: Video:
Spotify Legend
600 Views
3 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueWhen I restart the device, all my downloaded song are deleted and I have to download them again.
Plan Premium Country Czech Republic Device Samsung Galaxy S10e Operating System Android 11 My Question or Issue When I restart the device, all my downloaded song are deleted ...
Spotify Star
426 Views
1 replies
0 likes
PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.
Plan Premium Country Device sony xperia xz2 compact Operating System Android 10 My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...
Spotify Legend
724 Views
2 replies
0 likes
PlanPremium CountryFinland Device(Samsung galaxy S10,S20,S20+,A10) Operating System(Android 11) My Question or Issue Hi, There seems to be an issue when moving songs in the queue. Aside from the visual bug seen on the video, if I were to move one mor...
Plan Premium Country Finland Device (Samsung galaxy S10,S20,S20+,A10) Operating System (Android 11) My Question or Issue Hi, There seem...
Spotify Legend
1382 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueIf I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of data used in "Storage & Cache". If I download a podcast, I can see that the ...
Plan Premium Country USA Device Pixel 5 Operating System Android 11 My Question or Issue If I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of ...
Spotify Legend
905 Views
3 replies
0 likes
PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...
Plan Premium Country Netherlands Device Nvidia shield Operating System Android TV My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...
Spotify Legend
1426 Views
1 replies
0 likes
Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local devices... worked until yesterday's update. Other apps working fin...
Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local device...
Spotify Star
593 Views
3 replies
0 likes
With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in. Unfortunately, the things I use most often, Daily Mixes (except for Daily Mix 1, in my case), Re...
With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in. Unfortunately, the things I use most...
Music Fan
2091 Views
9 replies
1 likes
Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible to download and/or like music on said device.
Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible ...
Spotify Star
1080 Views
5 replies
0 likes
DeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueAs in the picture - there were connection issues, but the button to retry is almost completely covered by the 'Now playing' section with its new floating look. A bit annoying Hope...
Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue As in the picture - there were connection issues, but the button to retry is almost completely covered by the '...
Spotify Legend
575 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy Watch Active 2Operating SystemTizen My Question or IssueIn its current state, selecting playlists on Tizen devices is pure guesswork as there is no text, only images in [Your playlists]. Not implementing p...
Plan Premium Country Norway Device Samsung Galaxy Watch Active 2 Operating System Tizen My Question or Issue In its current state, selecting playlists on Tizen devices is pure guessw...
Spotify Legend
1746 Views
14 replies
1 likes
Android 8,1, latest Spotify, 64 GB SD card I've been trying to change Spotify's download location to the sd card. There are a lot of solutions here that involve clearing Spotify's cache in Android settings, but that seems to be for older versions of ...
Android 8,1, latest Spotify, 64 GB SD card I've been trying to change Spotify's download location to the sd card. There are a lot of solutions here that involve clearing Spotify's ca...
Casual Listener
7871 Views
2 replies
3 likes
PlanPremiumCountryRebulic of koreaDeviceHuawei MediaPad M5Operating SystemAndroid 8 My Question or IssueIf you enter NowPlayingActivity screen of a song with lyrics, the app will close.Even if data is initialized and reinstalled, it is normal only th...
Plan Premium Country Rebulic of korea Device Huawei MediaPad M5 Operating System Android 8 My Question or Issue If you enter NowPlayingActivity screen of a song with lyrics, the app ...
Casual Listener
478 Views
1 replies
0 likes
EDIT, a few days later: I now see that the unwanted auto-resume behavior is *not* specific to Spotify after all. It also happens while I'm using other media apps such as YouTube, but only when I use a specific pair of wired logi headphones while thei...
EDIT, a few days later: I now see that the unwanted auto-resume behavior is *not* specific to Spotify after all. It also happens while I'm using other media apps such as YouTube, but only...
Moderator
1237 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating SystemAndroud 8.0.0 My Question or IssueEdit: read belowI've discussed this issue a week ago through the help chat, and tried every standard bit of advice (re-installing the app, checking ...
Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System Androud 8.0.0 My Question or Issue Edit: read below I've discussed this issue a week ago through the help ...
Spotify Legend
451 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 (2017)Operating SystemAndroid 8.0.0 My Question or IssueApp just decides to switch back to internal storage, which really annoying on a phone with only 10GB storage. When the app does this, I can not s...
Plan Premium Country Germany Device Samsung Galaxy A3 (2017) Operating System Android 8.0.0 My Question or Issue App just decides to switch back to internal storage, which really ann...
Casual Listener
817 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceGalaxy S21Operating SystemSystem Wide My Question or IssueWhen choosing songs through the app on the galaxy active or just in general using the app, Spotify will get stuck on a random song and while allowing me to play other...
Plan Premium Country UK Device Galaxy S21 Operating System System Wide My Question or Issue When choosing songs through the app on the galaxy active or just in general using ...
Spotify Legend
2470 Views
3 replies
0 likes
Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organized so that would make a better variety of music on...
Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organi...
Moderator
838 Views
1 replies
0 likes
Hello Since some time, when i am using spotify connect with gramofon, the next songs on the queue are greyed, if i use connect with alexa or google home, i can tap next songs. PlanPremiumCountrySpainDeviceOppo Reno 2Operating SystemAndroid 10
Hello Since some time, when i am using spotify connect with gramofon, the next songs on the queue are greyed, if i use connect with alexa or google home, i can tap next songs. ...
Roadie
4031 Views
23 replies
1 likes
PlanFreeCountryGermanyDeviceGoogle Nest Mini / Audio / ChromecastOnePlus 3TOperating SystemAndroid 10 My Question or IssueWhen I listen to Spotify on my Google Home Speaker, the music stops after every third song. Normally an ad should play at this p...
Plan Free Country Germany Device Google Nest Mini / Audio / Chromecast OnePlus 3T Operating System Android 10 My Question or Issue When I listen to Spotify on my Google Home...
Spotify Legend
1118 Views
5 replies
0 likes
