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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My Question or IssueWhen I try to scroll in my albums / artists, whatever I touch on the screen is selected immediately. The effect is I cannot scroll down because when I touch anything, wha...
PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...
Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...
Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems like it doesn't acknowledge any of my liked songs wha...
PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...
PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...
PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.
PlanFreeCountryUkraine Device(Samsung Galaxy A70, Samsung Galaxy Watch)Operating System(Android 10, Tizen 4.0.0.7) My Question or IssueSpotify app is not available in Galaxy store. I can't find it using search, and when I'm trying to go through the d...
PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?
I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctly either. I can connect to a speaker but the back, ...
PlanPremiumCountry GermanyDeviceHTC 10Operating SystemAndroid Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving to work, i'm using offline-mode and want to listen to my playlist on shuffle-mode.I re...
PlanPremiumCountryCanadaDeviceSamsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 LaptopOperating System8.0.0(A5), 9(S8), Windows 10(ACER) My Question or IssueHi there, I've had my Samsung Galaxy A5 phone for a few years now and just switched to my m...
Hi! I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, casting the video and sound from a Android device etc the soun...
I've download a song to my PC, got it over via local files on my spotify on my PC.My PC and phone is connected, but the song is just gray on my phone and not able to be played. My pc and phone is not connected via wifi as my pc dosent have a wifi con...
PlanPremiumCountryEl SalvadorDeviceHuawei Y7 2019Operating SystemAndroid Oreo My Question or Issue Hello, I have had Spotify for quite long on my phone, but suddenly from some days and on, when I´m playing any song and either lock my phone or start u...
HelloI have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ?Thank You
PlanPremium (family) CountryNzDeviceHuawei y6 (I think) Operating SystemAndroid up to date My Question or IssueSo been trying to change the storage location on my sons phone to sd card as he has very little internal memory. But no help article I've s...
PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueIn classical music track title often contains catalogue number (RV, HWV, K, BWV, etc).But if I try to search something unpopular "RV 470" or "RV 274" on an...
PlanPremiumCountryGermanyDeviceLG G5Operating SystemAndroid OreoMy Question or IssueHi,yesterday all my downloaded songs got deleted and I had to reinstall Spotify. Now I can´t play my local files anymore. Is there a way to get them back without putt...
PlanPremiumCountryUkDeviceMoto g6 playOperating SystemAndroid 9 My Question or Issue I cannot view my queue. The button that I used to press in the bottom right hand corner is now greyed out and doesn't do anything. Tried deleting cache, restarting p...