Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...
I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...
Spotify Legend
633 Views
1 replies
1 likes
PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.
Plan Premium Country Turkey Device Galaxy S20+ Operating System Android 11 My Question or Issue The device name that is playing the music appears in the status bar as NULL. S...
Spotify Legend
293 Views
1 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...
Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020 My Question or Issue Since 2 weeks when I want ...
Visitor
1727 Views
5 replies
0 likes
When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancelled my Premium.Please, fix it or advice me how to a...
When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancel...
192 Views
0 replies
0 likes
PlanPremium (Duo)CountrySpainDeviceMotorola Moto E4 PlusOperating SystemAndroid Nougat (7.1.1) My Question or IssueSo Spotify works fine on my computer but not on my phone. When I open the Spotify app on my phone, the homepage loads fine. I can scrol...
Plan Premium (Duo) Country Spain Device Motorola Moto E4 Plus Operating System Android Nougat (7.1.1) My Question or Issue So Spotify works fine on my computer but not on my pho...
Not applicable
2991 Views
3 replies
0 likes
On my Android v. 8.5.89.901 (and previous versions as well) Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current one marked as played, so you tap the skip 15s button a coup...
On my Android v. 8.5.89.901 (and previous versions as well) Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current...
299 Views
0 replies
0 likes
PlanFreeCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueI've been having this issue for a couple days now where the app won't ask if I want 30 minutes ad free. I'll listen past two ad blocks and sometimes switch playli...
Plan Free Country US Device Samsung Galaxy Note 8 Operating System Android My Question or Issue I've been having this issue for a couple days now where the app won't ask if I w...
Spotify Legend
325 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or IssueSpotify app w black background after install from Playstore will not open. It shows just the logo and never opens. Message "app keeps closing". Recently did two s...
Plan Premium Country Device Samsung Galaxy Operating System Android Oreo My Question or Issue Spotify app w black background after install from Playstore will not open. I...
Spotify Legend
476 Views
2 replies
0 likes
Good afternoon, excuse me, I have a problem with Spotify not playing any song, I already tried with 4G network and with wi-fi the minute counter does not advance, everything is muted, I already tried to reinstall the application, I tried with another...
Good afternoon, excuse me, I have a problem with Spotify not playing any song, I already tried with 4G network and with wi-fi the minute counter does not advance, everything is muted, I already tried...
Spotify Legend
495 Views
1 replies
0 likes
Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté reinstalar la aplicación probé con otra cuenta y el i...
Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté re...
460 Views
0 replies
0 likes
PlanPremiumCountryAustria DeviceXiaomi Mi10Operating SystemAndroid 11 My Question or IssueWhy is the new Spotify design not yet available on Android and why can't you add a picture to playlists. On iOS, the new design has been available since Februar...
Plan Premium Country Austria Device Xiaomi Mi10 Operating System Android 11 My Question or Issue Why is the new Spotify design not yet available on Android and why can't you ...
Spotify Legend
1089 Views
4 replies
0 likes
I can't find the lyrics now. But before it be there.PlanPremiumCountryIndonesiaDevice(Oppo Reno)Operating System(Android 10) My Question or Issue
I can't find the lyrics now. But before it be there. Plan Premium Country Indonesia Device (Oppo Reno) Operating System (Android 10) My Question or Issue
Spotify Legend
2160 Views
1 replies
0 likes
I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists? Every source that I've found for hiding content is either for a single playlist or is outdated, as the methods that are shown in t...
I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists? Every source that I've found for hiding content is either for a single...
Moderator
2696 Views
5 replies
3 likes
I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The radio playlists generated by the algorithm do not mak...
I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The ra...
Gig Goer
1408 Views
4 replies
0 likes
PlanPremiumCountryIsraelDeviceXiaomi Redmi note 3 Operating SystemAndroid 5.1.1MIUI 7.2.5.0My Question or IssueI've had spotify on my phone for a few years now and a few months ago a problem appeared where I could not see the details of songs while v...
Plan Premium Country Israel Device Xiaomi Redmi note 3 Operating System Android 5.1.1 MIUI 7.2.5.0 My Question or Issue I've had spotify on my phone for a few years now and a few mont...
Casual Listener
556 Views
1 replies
0 likes
I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, so it's not a limiting issue. No error comes up, jus...
I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, s...
Moderator
25192 Views
7 replies
2 likes
PlanFree/PremiumCountry Device(Huawei YS6)Operating SystemAndroid 9) My Question or IssuePhone Keeps restarting when I use Spotify. I have re-installed the app several items and even cleared the cache and data
Plan Free/Premium Country Device (Huawei YS6) Operating System Android 9) My Question or Issue Phone Keeps restarting when I use Spotify. I have re-installed the app several i...
Moderator
587 Views
1 replies
0 likes
Yahoo is one of the popularly known web platforms providing many services. You can do yahoo account recovery by following couple of steps. If you want to do Yahoo mail account recovery problem today you can do it by sending the code to the phone numb...
Yahoo is one of the popularly known web platforms providing many services. You can do yahoo account recovery by following couple of steps. If you want to do Yahoo mail account rec...
1020 Views
0 replies
0 likes
Often, there are several cases, when you might get Canon TR8520 printer wireless setup issue, especially on the Operating system, that indicates, every time when we print something, due to some issues, we are unable to connect canon TR8520 printer to...
Often, there are several cases, when you might get Canon TR8520 printer wireless setup issue, especially on the Operating system, that indicates, every time when we print something, due to some issue...
393 Views
0 replies
0 likes
Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks section despite being blocked? Is there any way that a...
Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks sec...
Not applicable
435 Views
1 replies
0 likes
