Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21409 Views
  • 57 replies
  • 22 likes
  • 21409 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867684 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867684 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24190 Views
  • 4 replies
  • 0 likes
  • 24190 Views
  • 4 replies
  • 0 likes

Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

  • Visitor
  • My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...
  • 1142 Views
  • 0 replies
  • 0 likes
  • 1142 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

  • Casual Listener
  • I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...
  • Elena
  • Moderator
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Missing from Artist Page

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who don't want to shuffle the entirety of an artist's wor...

  • Visitor
  • With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who do...
  • Xenia
  • Moderator
  • 588 Views
  • 2 replies
  • 3 likes
  • artist page
    liked
    liked songs
  • 588 Views
  • 2 replies
  • 3 likes

Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

  • Visitor
  • Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...
  • Mihail
  • Spotify Legend
  • 4910 Views
  • 1 replies
  • 0 likes
  • Background Play
    Samsung S20 Plus
  • 4910 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs aren't shown first by default in search anymore

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi everyone! I never have spotify problems but now I have one. I was making a playlist and as usual when using spotify I search for a song and a list of songs app...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi everyone! I never have spotify problems but now I have one. I was making a playlist...
  • Alex
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Search
    songs
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local files stopped working on Android

Plan PremiumCountry United StatesDevice Samsung Galaxy S7 EdgeOperating System Android Oreo 8.0.0 My Question or Issue I switched to Spotify last January because of its support for local files, which my last music service didn't support. I haven't ha...

  • Newbie
  • Plan    Premium Country    United States Device    Samsung Galaxy S7 Edge Operating System    Android Oreo 8.0.0   My Question or Issue  &n...
  • Ver
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume limit for children

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there an option to set a temporary maximum volume? We often listen to music with young chi...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...
  • Alex
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Crash after 5 Minutes of Playback

PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...

  • Casual Listener
  • Plan Premium Duo Country United States   Device Google Pixel 4a Operating System Android 11   My Question or Issue After switching to Duo from regular Premium two days ago, the...
  • Alex
  • Spotify Legend
  • 1563 Views
  • 4 replies
  • 0 likes
  • Android
    Beta
    Crash
  • 1563 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music stops playing when I enter or leave a WiFi connection

PlanPremiumCountryGermany DeviceSAMSUNG Galaxy S4 miniOperating SystemAndroid 4.4.4 My Question or IssueHi,Since recently (I noticed it yesterday), my Spotify on my mobile phone has been having a very strange problem: every time I enter or leave a Wi...

  • Casual Listener
  • Plan Premium Country Germany  Device SAMSUNG Galaxy S4 mini Operating System Android 4.4.4   My Question or Issue Hi, Since recently (I noticed it yesterday), my Spotify on ...
  • Ver
  • Spotify Legend
  • 4527 Views
  • 11 replies
  • 6 likes
  • 4527 Views
  • 11 replies
  • 6 likes

Superuser Contribution How do I change playlist order ??

I tried this on my Android and could not.I went online and there is no choice to move the order of songs on myplaylist.How do I move song number 5 to position 1 and song in position one toposition 5 ?HOW ?

  • Regular
  • I tried this on my Android and could not. I went online and there is no choice to move the order of songs on my playlist. How do I move song number 5 to position 1 and song in position one to ...
  • Ver
  • Spotify Legend
  • 2059 Views
  • 10 replies
  • 0 likes
  • Playlist Ranking
  • 2059 Views
  • 10 replies
  • 0 likes

[Android][Search] I can't play Daft Punk, but all other music will play.

I have a Spotify student account (not sure if that would affect my issue.. I don't think it should). I can play all other music on Spotify, except for Daft Punk.. I have listened to them many times before. Is it a glitch on the app? Anyone else havin...

  • Visitor
  • I have a Spotify student account (not sure if that would affect my issue.. I don't think it should). I can play all other music on Spotify, except for Daft Punk.. I have listened to them many times b...
  • 308 Views
  • 0 replies
  • 0 likes
  • Android
    Search
  • 308 Views
  • 0 replies
  • 0 likes

[Android] why is it taking a long time to play a "liked" song if I scroll thru to the middle?

I just noticed after the new download that when I scroll thru my "liked" songs and I pick one, it doesn't play right away. It takes forever to load. This has never happened before.Granted, I have a lot of "liked" songs, but is this something that can...

  • Casual Listener
  • I just noticed after the new download that when I scroll thru my "liked" songs and I pick one, it doesn't play right away.  It takes forever to load.  This has never happened before. Grant...
  • 303 Views
  • 0 replies
  • 1 likes
  • Android
  • 303 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unplayable songs

PlanPremiumCountryNew Zealand Device(Huawei Nova 3i)Operating System(Android pie) My Question or IssueToday I was trying to listen to now that's what I call music 106 and when I opened the album the majority of the songs were gray and unplayable. But...

  • Visitor
  • Plan Premium Country New Zealand  Device (Huawei Nova 3i) Operating System (Android pie)   My Question or Issue Today I was trying to listen to now that's what I call music 106 a...
  • Elena
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode is unusable

PlanDuoDeviceHonor9 LiteOperating SystemAndroid 9 My Question or IssueMy biggest use case is listening in a care where I don't have internet connection, like a year or two ago it worked flawlessly, but it kept getting worse and worse with every updat...

  • Newbie
  • Plan Duo Device Honor9 Lite Operating System Android 9   My Question or Issue My biggest use case is listening in a care where I don't have internet connection, like a year or two ago it...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sections of Like Songs not playing when selected

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid 11Version8.5.82.894 My Question or IssueRecently sections of my 'Liked' songs have become unplayable if I were to tap on them. They are not greyed out and will play when using the desktop and ...

  • Regular
  • Plan Premium Country USA Device Pixel 4 Operating System Android 11 Version 8.5.82.894   My Question or Issue Recently sections of my 'Liked' songs have become unplayable if I were t...
  • Alex
  • Spotify Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • android 11
    Liked Songs Playlist
    Mobile
    Pixel 4
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to chromecast via Huawei phone

PlanPremium CountryNetherlands DeviceHuawei p30(?) phone Operating SystemAndroid My Question or IssueI have been using a Huawei phone to chromecast Spotify (premium) to my TV. Since about 2 weeks it no longer connects to the chromecast. The problem i...

  • Visitor
  • Plan Premium   Country Netherlands   Device Huawei p30(?) phone   Operating System Android   My Question or Issue I have been using a Huawei phone to chromecast Spoti...
  • Elena
  • Moderator
  • 1878 Views
  • 1 replies
  • 0 likes
  • 1878 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a podcast from Episodes list no longer queues newer episodes

PlanPremiumCountryPortugalDeviceOnePlus 7t ProOperating SystemAndroid 10My Question or IssueWhen playing a podcast from the Episodes list, starting at the oldest one, there is no longer an automatic queue that plays the remaining episodes. I have to ...

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus 7t Pro Operating System Android 10 My Question or Issue When playing a podcast from the Episodes list, starting at the oldest one, ther...
  • Jeremy
  • Spotify
  • 659 Views
  • 5 replies
  • 0 likes
  • 659 Views
  • 5 replies
  • 0 likes

Upcoming

Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frustrating/aggravating. I pay for your service because ...

  • Visitor
  • Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frust...
  • 696 Views
  • 0 replies
  • 0 likes
  • 696 Views
  • 0 replies
  • 0 likes

No lyrics in my Account

PlanPremiumCountrySG/PHDeviceOnePlus 8Operating SystemAndroid 11 My Question or IssueHow can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or storyline.I compared this with my friend running same version of app, phone,...

  • Casual Listener
  • Plan Premium Country SG/PH Device OnePlus 8 Operating System Android 11   My Question or Issue How can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or ...
  • Billy-J
  • Spotify Star
  • 1301 Views
  • 3 replies
  • 0 likes
  • lyrics
    Missing Lyrics
  • 1301 Views
  • 3 replies
  • 0 likes