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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26930 Views
  • 59 replies
  • 23 likes
  • 26930 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869978 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869978 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24655 Views
  • 3 replies
  • 0 likes
  • 24655 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sin conexión en datos womchile

PlanPremiumCountryChileDevicePoco x3Operating SystemAndroid 10My Question or IssueHola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ellos brindan através de promociones Spotify dice que no tengo conexion....

  • Casual Listener
  • Plan Premium Country Chile Device Poco x3 Operating System Android 10 My Question or Issue Hola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ell...
  • Obiunox
  • Casual Listener
  • 1847 Views
  • 4 replies
  • 0 likes
  • 1847 Views
  • 4 replies
  • 0 likes

Superuser Contribution Several Small Issues

PlanPremiumCountryUSADeviceMotorola Moto e5 PlayOperating SystemAndroid 10 I am having several small issues on Spotify Android.Most times I am listening and then connect to Bluetooth, the current song is skipped and shuffle is turned off (meaning it ...

  • Roadie
  • Plan Premium Country USA Device Motorola Moto e5 Play Operating System Android 10   I am having several small issues on Spotify Android. Most times I am listening and then connect to ...
  • Ver
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't open spotify

PlanPremiumCountryGermanyDeviceXiamoni Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueI can't open the Spotify App, it just shows the logo for a few seconds, then closes and gives me the error "Spotify keeps Stopping". I have tried pre...

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  • Regular
  •   Plan Premium Country Germany Device Xiamoni Mi Note 10 Lite Operating System Android 10   My Question or Issue I can't open the Spotify App, it just shows the logo for a few se...
  • Ver
  • Spotify Legend
  • 1981 Views
  • 23 replies
  • 0 likes
  • 1981 Views
  • 23 replies
  • 0 likes

Superuser Contribution Spotify takes for ever to play songs (just the annyoing green circle which rotates..)

PlanPremiumCountryNorwayDeviceOnePlus NordOperating SystemAndroid 10 My Question or IssueSince the recent update (dec.17-ish) my spotify wont't play any songs. It can't even search for songs, the only thing that shows up is the green circle which rot...

  • Newbie
  • Plan Premium Country Norway Device OnePlus Nord Operating System Android 10   My Question or Issue Since the recent update (dec.17-ish) my spotify wont't play any songs. It can't even ...
  • Ivan
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

[Android][Connect] Moved country but data from other country - location problem

Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I think spotify is confused. I need to keep this set...

  • Casual Listener
  • Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I...
  • 179 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 179 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No Playback on Android App

PlanPremiumCountryGermanyDeviceHuawei P10Operating SystemAndroid 9 Pie My Question or Issue:The app on my phone doesn't start the playback. The icon turns on pause, what makes it looks like music its playing, but there is no audio, the timer doesnt m...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 Operating System Android 9 Pie   My Question or Issue: The app on my phone doesn't start the playback. The icon turns on pause, what make...
  • Alex
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 2 likes
  • 400 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

  • Casual Listener
  •   Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...
  • Alex
  • Spotify Legend
  • 3043 Views
  • 6 replies
  • 0 likes
  • broken
    Install
    Uninstall
  • 3043 Views
  • 6 replies
  • 0 likes

Superuser Contribution Says I'm in offline mode.

PlanPremiumCountryUS DeviceSamsung J7 CrownOperating System Android My Question or Issue I have had not trouble with the spotify app until all of the sudden it wouldn't play my song. It would display the name of the song and allow me to run all of th...

  • Visitor
  • Plan Premium Country US   Device Samsung J7 Crown Operating System  Android   My Question or Issue  I have had not trouble with the spotify app until all of the sudden ...
  • Ivan
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no longer displays downloaded artists

PlanPremiumCountryCzech Republic DeviceHuawei Y5Operating SystemAndroid 9 My Question or IssueI have a continuous problem displaying followed artists offline (e.g. 'Alt-J' in the attached screenshots) that I downloaded songs from. It only says to fin...

  • Newbie
  •   Plan Premium Country Czech Republic  Device Huawei Y5 Operating System Android 9   My Question or Issue I have a continuous problem displaying followed artists offline (e....
  • Ivan
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New Release SPAM

 PlanPremiumCountryBrazil (unfortunately)DeviceSamsung Galaxy Operating SystemAndroid How to delete New Release Spam from appearing in my Spotify app initial screen? I have a release from an EP called "Artistry, The Cult" annoying me in my Spotify ap...

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  • Casual Listener
  •   Plan Premium Country Brazil (unfortunately) Device Samsung Galaxy  Operating System Android      How to delete New Release Spam from appearing in my Spotify app initi...
  • Mihail
  • Spotify Legend
  • 775 Views
  • 5 replies
  • 0 likes
  • 775 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast availability in Russia

When will podcasts be made available in Russia?This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea and vote on it. Just please answer my question if th...

  • Casual Listener
  • When will podcasts be made available in Russia? This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea...
  • EazyE2
  • Casual Listener
  • 4660 Views
  • 2 replies
  • 27 likes
  • 4660 Views
  • 2 replies
  • 27 likes

Superuser Contribution Ads that don't seem embeded by the content creator on podcasts

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating System Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service agent today that kept telling me the ads were embeded in the episodesby the con...

  • Regular
  •   Plan Premium Country Canada Device Samsung Galaxy 9 Operating System   Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service...
  • KatM1
  • Regular
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay not working properly

PlanPremiumCountrySingapore DeviceSamsung Note 20 Ultra 5GOperating SystemAndroid 10 My Question or IssueAutoplay doesn't work when on an album or individual single. After song finished it stops. I have tried a fresh install, clearing cache, clearing...

  • Casual Listener
  • Plan Premium Country Singapore   Device Samsung Note 20 Ultra 5G Operating System Android 10   My Question or Issue Autoplay doesn't work when on an album or individual single. A...
  • Jeremy
  • Spotify Legend
  • 1878 Views
  • 4 replies
  • 0 likes
  • Android
    autoplay
    errors
    note 20
    Samsung
  • 1878 Views
  • 4 replies
  • 0 likes

Samsung watch 3 + IOS - nightmare!

PlanPremiumCountryNetherlandsDeviceIphone SE2 and samsung watch 3Operating SystemIOS 14.3 and Tizen5.5.0.1 My Question or IssueGot a nice samsung watch 3. Installed spotify app and cannot get pass the screen on the watch with 'you are now streaming t...

  • Newbie
  • Plan Premium Country Netherlands Device Iphone SE2 and samsung watch 3 Operating System IOS 14.3 and Tizen5.5.0.1   My Question or Issue Got a nice samsung watch 3. Installed spotify a...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution Feature gone?

Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can I enable it again or what?

  • Newbie
  • Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can...
  • Mihail
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • Feature
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android and Chromecast having a break after a few minutes

PlanPremiumCountryGermanyDeviceXCover 4 / ChromecastOperating SystemAndroid Pie My Question or IssueWhen starting streaming from my Android to my TV with Chromecast Spotify always is having a break after a few minutes. Tipping play again everthing is...

  • Casual Listener
  • Plan Premium Country Germany Device XCover 4 / Chromecast Operating System Android Pie   My Question or Issue When starting streaming from my Android to my TV with Chromecast Spotify a...
  • Mihail
  • Spotify Legend
  • 458 Views
  • 6 replies
  • 1 likes
  • 458 Views
  • 6 replies
  • 1 likes

Spotify automatically plays when I start my car

PlanPremiumCountryUsaDeviceNote 10+Operating SystemAndroid My Question or IssueEverytime I start my car, Spotify plays automatically. This only started occurring about a few weeks ago. Before this I had "play in the background" turned off for Spotify...

  • Regular
  • PlanPremium Country Usa Device Note 10+ Operating System Android   My Question or Issue Everytime I start my car, Spotify plays automatically. This only started occurring about a few we...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't connect to Sonos via Spotify Connect

PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...

  • Regular
  • Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11   My Question or Issue Hi,   I can't connect the Sonos speakers via Spotify Connect, they simp...
  • MusicUser
  • Newbie
  • 2351 Views
  • 12 replies
  • 0 likes
  • 2351 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mixes seem frozen

PlanPremiumCountryFrance I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen some rock/metal and no change appear. It's always the same daily mix...

  • Visitor
  • Plan Premium Country France   I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen so...
  • 8jupiter8
  • Regular
  • 1069 Views
  • 10 replies
  • 1 likes
  • Daily Mixes
  • 1069 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Like songs won't go away

PlanPremiumCountryMexicoDeviceOppo Find XOperating SystemAndroid 10 My Question or IssueA while ago I added these songs through "Import", now I'm trying to delete the "Like songs" playlists but these songs won't delete. Help.

  • Casual Listener
  • Plan Premium Country Mexico Device Oppo Find X Operating System Android 10   My Question or Issue A while ago I added these songs through "Import", now I'm trying to delete the "Like s...
  • Jeremy
  • Spotify Legend
  • 627 Views
  • 3 replies
  • 0 likes
  • liked songs
  • 627 Views
  • 3 replies
  • 0 likes