Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanSpotify Premium FamilyCountryGermanyDeviceAcer Tablet A3-A40Operating SystemAndroid 6.0 My Question or IssueMy kids like to listen to an audiobook via Spotify Kids when going to bed, which offers a nice selection of stories for them to choose fro...
Plan Spotify Premium Family Country Germany Device Acer Tablet A3-A40 Operating System Android 6.0 My Question or Issue My kids like to listen to an audiobook via Spotify Kids when g...
Newbie
2163 Views
8 replies
2 likes
My Question or IssueMusic keeps pausing when listening via bluetooth / Spotify Android app.Restarting phone or reinstalling Spotify usually doesn't help and my phone isn't set to battery saving mode. The android app is generally quite buggy (and has ...
My Question or Issue Music keeps pausing when listening via bluetooth / Spotify Android app. Restarting phone or reinstalling Spotify usually doesn't help and my phone isn't set to battery ...
Spotify Legend
1322 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
4107 Views
27 replies
0 likes
Plan: PremiumCountry: Turkey Device: Samsung Galaxy S9+Operating System: Android 10 Hello, Every time I download too many songs the app gets really slow; it takes forever to list albums or playlists let alone opening and playing them. The only soluti...
Plan: Premium Country: Turkey Device: Samsung Galaxy S9+ Operating System: Android 10 Hello, Every time I download too many songs the app gets really slow; it takes forev...
Spotify Legend
2301 Views
1 replies
2 likes
PlanPremiumCountryUnited StatesDeviceASUS ZenFone MaxOperating SystemAndroid 7 My Question or IssueHi, The six bars on the home screen has stopped showing. I have uninstalled the app, cleared the cache, restart, and made sure I was using the latest v...
Plan Premium Country United States Device ASUS ZenFone Max Operating System Android 7 My Question or Issue Hi, The six bars on the home screen has stopped showing. I have uni...
Spotify Legend
454 Views
1 replies
0 likes
Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for android. I did not touch my phone between 5:30 pm and 6:30 pm, but when analy...
Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for andr...
Community Legend
814 Views
1 replies
0 likes
PlanFamily PremiumCountryFranceDeviceLG G6Operating SystemAndroid 9 My Question or IssueThe songs do not play anymore on the app. I can start a song, but the progress bar remains at 00:00. I can move in the song time, but the progress bar remains unc...
Plan Family Premium Country France Device LG G6 Operating System Android 9 My Question or Issue The songs do not play anymore on the app. I can start a song, but the progress ba...
Spotify Legend
967 Views
3 replies
0 likes
PlanPremium CountryGermany DeviceXiaomi Mi 9 liteOperating SystemAndroid 10 My Question or IssueI Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for those Albums the Whole App cant be used anymore. I deleted the Cache and reinstalled the App....
Plan Premium Country Germany Device Xiaomi Mi 9 lite Operating System Android 10 My Question or Issue I Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for th...
Spotify Legend
575 Views
1 replies
2 likes
PlanPremiumCountryAustralia DeviceSony smart tvOperating System? Just update a couple days ago My Question or Issue the Spotify app doesn’t have sound via the app on the tv or air playing from my phone to the tv, but all other apps have sound.
Plan Premium Country Australia Device Sony smart tv Operating System ? Just update a couple days ago My Question or Issue the Spotify app doesn’t have sound via t...
Moderator
9514 Views
9 replies
2 likes
Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" commands. One of the things I liked best about GPM is wh...
Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" comma...
Moderator
528 Views
1 replies
1 likes
PlanFreeCountryIndiaDeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads are played after just 3 songs.
Plan Free Country India Device Nokia 7.1 Operating System Android 10 My Question or Issue I used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads a...
Spotify Legend
2382 Views
15 replies
0 likes
Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.
Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.
Spotify Legend
329 Views
1 replies
0 likes
Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de crédito. Quero minhas playlist de volta no celular. Aguardo ret...
Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de créd...
Spotify Legend
546 Views
1 replies
0 likes
PlanPremiumCountryCzechiaDeviceHonor 10Operating SystemAndroid 10 It says it's offline, I can't play any songs. I've had this issue for a couple months.I have tried all the solutions suggested to people having the same problem. That includes: Clean r...
Plan Premium Country Czechia Device Honor 10 Operating System Android 10 It says it's offline, I can't play any songs. I've had this issue for a couple months. I have tried all the s...
Regular
31438 Views
23 replies
0 likes
PlanPremiumCountryBrazil DeviceGalaxy Watch 3Operating SystemTizen 5.5.0.1 My Question or IssueHi, I recently bought the Galaxy Watch 3 and I'm still learning how to use and play with it.I installed Spotify on it, but I have a problem downloading mus...
Plan Premium Country Brazil Device Galaxy Watch 3 Operating System Tizen 5.5.0.1 My Question or Issue Hi, I recently bought the Galaxy Watch 3 and I'm still learning how to u...
Moderator
1794 Views
4 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceHUAWEI LYO-L21My Question or IssueWhenever I try to play local files stored on my computer on my Smartphone it always glitches around, for example when it should say "Game's not over" it says "ovGanotme'ser" and ...
Plan Family Premium Country Germany Device HUAWEI LYO-L21 My Question or Issue Whenever I try to play local files stored on my computer on my Smartphone it always glitches around, for ...
Spotify Legend
956 Views
3 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueAutoplay doesn't work on mobile, i already tried reinstalling and made sure i am on the newest version. On desktop it works
Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android Version 10 My Question or Issue Autoplay doesn't work on mobile, i already tried reinstalling and m...
Spotify Legend
616 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy s8+Operating SystemAndroid My Question or IssueI've been trying to use spotify but it doesn't work, when I try to play a song it stays an 0:00, never moves, I have downloaded the songs, tried using other intern...
Plan Premium Country Device Samsung Galaxy s8+ Operating System Android My Question or Issue I've been trying to use spotify but it doesn't work, when I try to play a ...
Visitor
506 Views
1 replies
0 likes
I know a lot of users prefer to include behind the lyrics, but I wish there is an option that will let some users like me to able to disable it! It just doesn't display correctly on other devices like Google nest hub. It takes over the entire screen ...
I know a lot of users prefer to include behind the lyrics, but I wish there is an option that will let some users like me to able to disable it! It just doesn't display correctly on other devices lik...
Spotify Legend
731 Views
1 replies
0 likes
PlanPremiumCountryBrazilDevice(Xiomi Redmi NOTE 9)Operating System(Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cutting the low frequencies of the songs, cutting about 60hz, other apps such as Youtube, Tidal and Facebo...
Plan Premium Country Brazil Device (Xiomi Redmi NOTE 9) Operating System (Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cuttin...
Spotify Legend
1596 Views
3 replies
0 likes
