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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Queue disappears

PlanPremiumDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueI don't quite understand how the queue is supposed to work. Essentially, I expected to work like a playlist, where I can see all songs in the queue, and switch between the...

  • Newbie
  •   Plan Premium Device Google Pixel 3a Operating System Android 11   My Question or Issue I don't quite understand how the queue is supposed to work.   Essentially, I expecte...
  • AyuTheHuman
  • Composer
  • 415 Views
  • 1 replies
  • 1 likes
  • Android
    queue
  • 415 Views
  • 1 replies
  • 1 likes

[Android] New UI promised on iOS Anniversary

It's been a year now since Android users was promised to get the new UI. It's something that users really want and it's a long time waiting now. I don't really know how long Coming Soon mean for Spotify.

  • Newbie
  • It's been a year now since Android users was promised to get the new UI. It's something that users really want and it's a long time waiting now. I don't really know how long Coming Soon mean for Spot...
  • 108 Views
  • 0 replies
  • 0 likes
  • Android
  • 108 Views
  • 0 replies
  • 0 likes

Superuser Contribution High data usage for already downloaded content.

PlanPremiumCountryUKDeviceSamsung note10+Operating SystemAndroid Oreo My Question or IssueMy phone has started using very high quantities of data to play tracks that are already downloaded.I've done a clean install and the issue still persists. Mostl...

  • Gig Goer
  •   Plan Premium Country UK Device Samsung note10+ Operating System Android Oreo   My Question or Issue My phone has started using very high quantities of data to play tracks ...
  • Ver
  • Spotify Legend
  • 884 Views
  • 11 replies
  • 0 likes
  • car mode
  • 884 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Spotify seriously playing up

PlanPremiumCountryUKDeviceMotorla E4 plusOperating SystemAndroid My Question or IssueMy Spotify used to work perfectly then it just decided to start playing up and causing problems. These problems consist of: Not playing any of the songs that I selec...

  • Casual Listener
  • Plan Premium Country UK Device Motorla E4 plus Operating System Android   My Question or Issue My Spotify used to work perfectly then it just decided to start playing up and causing pr...
  • Alex
  • Spotify Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Downloaded songs don't play in underground car park

I've read multiple posts before writing this, but the only similar issue was posted 5 years ago, and no solution was reported: My car is standing in an underground car park, both at home and at the firm and mobile signals can't get through. Now, ever...

  • Casual Listener
  • I've read multiple posts before writing this, but the only similar issue was posted 5 years ago, and no solution was reported: My car is standing in an underground car park, both at home and at the f...
  • FlorianKa
  • Casual Listener
  • 812 Views
  • 2 replies
  • 0 likes
  • Car park
  • 812 Views
  • 2 replies
  • 0 likes

Superuser Contribution I purchased spotify premium

Thanks to some**bleep** on your website, i lost the entire text i had written.Instead, here's this PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or...

  • Regular
  • Thanks to some**bleep** on your website, i lost the entire text i had written. Instead, here's this     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Alex
  • Spotify Legend
  • 496 Views
  • 5 replies
  • 0 likes
  • 496 Views
  • 5 replies
  • 0 likes

Random songs playing

I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens when no song is being played too. It just starts p...

  • Newbie
  • I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens...
  • AyuTheHuman
  • Composer
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast playback sometimes stops at end of song

PlanPremium FamilyCountryUnited KingdomDevicePixel 3aOperating SystemAndroid 11 (5 February 2021 security update) Chromecast DeviceGoogle Home Hub MaxSystem firmware version241809Cast firmware1.52.241809 My Question or IssueSpotify frequently won't a...

  • Newbie
  • Plan Premium Family Country United Kingdom Device Pixel 3a Operating System Android 11  (5 February 2021 security update)   Chromecast Device Google Home Hub Max System firmware ...
  • Alex
  • Spotify Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Speed is slow

PlanFreeCountryCanadaDeviceSamsung Galaxy 10Operating SystemAndroid 11 My Question or IssueWhen listening to some older episodes of a podcast, the speed is SUPER slow. I took the advice from another post of restarting my phone, and deleting and re-in...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy 10 Operating System Android 11   My Question or Issue When listening to some older episodes of a podcast, the speed is SUPER slow. I took...
  • Alex
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • podcast
    slow speed
  • 491 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist radio

PlanPremiumCountryMalaysiaDevice Operating SystemAndroid 9 My Question or IssueHi. After last update the option: "go to playlist radio" disappeared. Still can go to radio via a song or artist but not direct from my playlist. Tried reinstalling the ap...

  • Casual Listener
  • Plan Premium Country Malaysia Device   Operating System Android 9   My Question or Issue Hi. After last update the option: "go to playlist radio" disappeared. Still can go to radi...
  • CarlosE
  • Moderator
  • 659 Views
  • 5 replies
  • 1 likes
  • 659 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify app keeps crashing (Huawei P20 Pro)

PlanPremiumDeviceHuawey P20 ProOperating SystemAndroid Oreo My Question or Issue Like the title says, the app just keeps crashing. Already added the app to the ignored apps of battery optimization and it keeps crashing.

  • Newbie
  • Plan Premium Device Huawey P20 Pro Operating System Android Oreo   My Question or Issue  Like the title says, the app just keeps crashing. Already added the app to the ignored apps ...
  • ecnebii
  • Newbie
  • 2898 Views
  • 7 replies
  • 12 likes
  • 2898 Views
  • 7 replies
  • 12 likes

Solved!!Superuser Contribution playlist radio missing

Plan Premium CountryArgentina DeviceMotorola One Action Operating SystemAndroid 10 App Version8.6.0.830 Issue:In the android app, the GO TO PLAYLIST RADIO option seems to be gone. I cleared cache, force stopped and even rinstalled the app, but the pl...

  • Casual Listener
  • Plan Premium   Country Argentina   Device Motorola One Action   Operating System Android 10   App Version 8.6.0.830   Issue: In the android app, the GO TO ...
  • Eni
  • Moderator
  • 4984 Views
  • 3 replies
  • 0 likes
  • 4984 Views
  • 3 replies
  • 0 likes

Accessibility - High Contrast Font

Plan - PremiumCountry - USADevice - Samsung Galaxy S8+Operating System - Android 9 Issue Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts are enabled for accessibility. Without high contrast fonts enabled the hear...

  • Casual Listener
  • Plan - Premium Country - USA Device - Samsung Galaxy S8+ Operating System - Android 9   Issue   Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts ...
  • JustMo06
  • Visitor
  • 947 Views
  • 3 replies
  • 1 likes
  • accessibility
    high contrast font
  • 947 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files Not Playing On Shuffle

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 10)Operating System(Windows 10) My Question or IssueSo I've got a playlist of local files. On my phone, some are fine while others are greyed out. When I put Spotify on shuffle, it will only play t...

  • Newbie
  • Plan Premium Country United States Device (Samsung Galaxy 10) Operating System (Windows 10)   My Question or Issue So I've got a playlist of local files. On my phone, some are fine whi...
  • Mihail
  • Spotify Legend
  • 893 Views
  • 2 replies
  • 0 likes
  • 893 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see number of songs in playlist in new app update

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 8 My Question or IssueSince the new app update, there is no way to see the number of songs in a playlist. I used to be able to see this in the Playlists page of Your Library n...

  • Newbie
  •     Plan Premium Country United States Device Google Pixel 3 Operating System Android 8   My Question or Issue Since the new app update, there is no way to see the number o...
  • Camy077
  • Newbie
  • 127057 Views
  • 62 replies
  • 67 likes
  • number of songs
    Update
  • 127057 Views
  • 62 replies
  • 67 likes

Can’t switch to offline mode

Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note The spotify support page says I need to switch to offline mode by going to settings then tap “playback”. When I tap playback nothing happens. Please help

  • Casual Listener
  • Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note 😎 The spotify support page says I need to switch to offline mode by going to settings then tap “playba...
  • Emilia_8
  • Community Legend
  • 2609 Views
  • 7 replies
  • 0 likes
  • 2609 Views
  • 7 replies
  • 0 likes

Superuser Contribution Wanting to remove artists from homescreen of app

PlanFree (willing to pay to get artist removed from homescreen). DeviceAndroid My Question or IssueIssue is I looked at an artist and don't want them on the homepage of the app. I have Hidden the artist. And Clean Reinstalled the app. The artist stil...

  • Newbie
  • Plan Free (willing to pay to get artist removed from homescreen).   Device Android   My Question or Issue Issue is I looked at an artist and don't want them on the homepage of the ap...
  • Ver
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to cast to Vizio Soundbar

PlanFamily PremiumCountryU.S.DeviceSamsung Galaxy 9+, Macbook Pro 2019, Google Home MiniOperating SystemAndroid 10, macOS Catalina My Question or Issue I have two Vizio Soundbars (SB4451-C0, SB3651). The cast stopped working about a month or two ago....

  • Regular
  • Plan Family Premium Country U.S. Device Samsung Galaxy 9+, Macbook Pro 2019, Google Home Mini Operating System Android 10, macOS Catalina   My Question or Issue   I have two Vizi...
  • Novy
  • Moderator
  • 3424 Views
  • 10 replies
  • 0 likes
  • 3424 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution samsung free trial

hello i have bought galaxy note 20 ultra 5g it should have a 6 month trial premieum for spotifybut i couldnt activate it. so i unistalled and reinsalled spotify.and i still can not start my free trial.pls help. what should i do?

  • Casual Listener
  • hello  i have bought galaxy note 20 ultra 5g  it should have a 6 month trial premieum for spotify but i couldnt activate it. so i unistalled and reinsalled spotify. and i still can not ...
  • Eni
  • Moderator
  • 2586 Views
  • 7 replies
  • 0 likes
  • 2586 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Playback not playing... time not running

PlanPremiumCountryGermanyDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHi, since 2 Weks the playback on my Android phone is not staring. The Playback button changes after clicking to the pause sign, but the timelin of the songs ar n...

  • Regular
  • Plan Premium Country Germany Device Fairphone 3 Operating System Android 10   My Question or Issue Hi, since 2 Weks the playback on my Android phone is not staring. The Playback button...
  • Eni
  • Moderator
  • 1969 Views
  • 11 replies
  • 0 likes
  • 1969 Views
  • 11 replies
  • 0 likes