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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6079 Views

0 replies

7 likes

  • 6079 Views
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  • 7 likes

[Android][Other] Change how little elements(buttons) are installed

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if Spotify could change the way thess are implemented...

Visitor

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if...

366 Views

0 replies

0 likes

Android
Other
  • 366 Views
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  • 0 likes

Superuser Contribution Playback keeps stopping on Galaxy S10+

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Playback has been stopping after just a few seconds. I have tried the following solutions with no luck:- reset phone- reset Spotify- uninstalled/reinstalled Sp...

Visitor

  Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Playback has been stopping after just a few seconds. I have tried th...

Jeremy

Spotify Legend

613 Views

1 replies

1 likes

  • 613 Views
  • 1 replies
  • 1 likes

Superuser Contribution Are songs on the Joox apk available on the Spotify app?

- Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested that I switch to it as well.- I want to know if son...

Casual Listener

- Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested ...

earningeasy

Visitor

1068 Views

2 replies

0 likes

  • 1068 Views
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  • 0 likes

Superuser Contribution download music from your phones

hey why cant we download music from our phones i have an Android and there has never been any way to download a song

Visitor

hey why cant we download music from our phones i have an Android and there has never been any way to download a song 

Ivan

Spotify Legend

513 Views

1 replies

0 likes

  • 513 Views
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  • 0 likes

Superuser Contribution Android 10 - Spotify not recognizing SD card - how do I resolve?

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my SD card. My SD card is recognized by other apps. Any...

Regular

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my S...

Elena

Moderator

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
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Superuser Contribution Folder wont delete on app, not showing on computer or online

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueI have been having an issue for months and I can't find a way to fix it. Its like my Spotify phone app won't sync with Spotify on computer and online. I have a ra...

Newbie

Plan Premium Country USA Device Samsung Galaxy 10 Operating System Android   My Question or Issue I have been having an issue for months and I can't find a way to fix it. Its like my S...

Elena

Moderator

497 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlists not loading

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden"

Regular

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden" 

Novy

Moderator

442 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Podcasts breaking Android Auto

PlanPremiumCountryUSADeviceSAMSUNG GALAXY NOTE 20 ULTRAOperating SystemAndroid Version 11, One UI ver. 3 My Question or IssueI switched back to Spotify Premium strictly for the JRE podcast, I use a different player for all my other podcasts without i...

Casual Listener

Plan Premium Country USA Device SAMSUNG GALAXY NOTE 20 ULTRA Operating System Android Version 11, One UI ver. 3   My Question or Issue I switched back to Spotify Premium strictly for t...

Mihail

Spotify Legend

3883 Views

3 replies

0 likes

Android
android auto
broken
Freezing
JRE
podcast
  • 3883 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Explicit songs not playing on galaxy Watch

PlanPremiumCountryUKDeviceSamsung Galaxy Note 20 Ultra & Samsung Galaxy WatchOperating SystemOne Ui 3 & Tizen My Question or IssueHi, my original issue was that not all of my own curated playlist would download onto my Galaxy Watch, but after followi...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy Note 20 Ultra & Samsung Galaxy Watch Operating System One Ui 3 & Tizen   My Question or Issue Hi, my original issue was that not a...

Eni

Moderator

816 Views

5 replies

0 likes

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Solved!!Superuser Contribution App crashes if I try to start a group session.

PlanPremium StudentCountryUnited StatesDeviceOnePlus 6Operating SystemOxygenOS 10.3.7 based on Android 10 My Question or IssueWhenever I try to start or open a started group session, my app crashes. I have tried clearing cache and doing a fresh insta...

Newbie

Plan Premium Student Country United States Device OnePlus 6 Operating System OxygenOS 10.3.7 based on Android 10   My Question or Issue Whenever I try to start or open a started group ...

Alex

Spotify Legend

168 Views

3 replies

0 likes

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  • 0 likes

Superuser Contribution songs in web player pause at 10s

PlanFreeCountryPolandDeviceChromebook, but it seems the same across devices as long as I use open.spotifyOperating SystemBrowser My Question or IssueSo it's been a while, but maybe there's some simple solution. Or maybe it's cause I'm on free plan?Ev...

Newbie

Plan Free Country Poland Device Chromebook, but it seems the same across devices as long as I use open.spotify Operating System Browser   My Question or Issue So it's been a while, but...

Mihail

Spotify Legend

354 Views

1 replies

0 likes

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  • 0 likes

Superuser Contribution Shuffle button doesn't appear

PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button

Visitor

Plan Premium Country Brazil Device Motorola G5s Plus Operating System Android   My Question or Issue Shuffle button doesn't appear below the previous music button

Jeremy

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me cierra la sesión de la nada

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...

Gig Goer

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortu...

Eni

Moderator

1295 Views

1 replies

0 likes

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Superuser Contribution [Android][Your Library] ALBUM VACIO

Mis álbumes aparecen vacíos. Ya re instale la aplicación y el problema sigue igual.**bleep**

Visitor

Mis álbumes aparecen vacíos. Ya re instale la aplicación y el problema sigue igual.**bleep**

Ivan

Spotify Legend

451 Views

1 replies

0 likes

Android
Your Library
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Music controls invisible in notification

PlanPremiumCountryNetherlandsDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueThe music control buttons in my Notification Center aren't visible anymore since a couple of days. (see attached screenshots). My friends also have the same is...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 7 Operating System Android 10   My Question or Issue The music control buttons in my Notification Center aren't visible anymore since a ...

user-removed

Not applicable

1490 Views

3 replies

0 likes

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Solved!!Superuser Contribution Android Auto Playlist Shuffling

PlanPremiumUnited States DevicePixel 3, 2020 Audi When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" ordering. I propose adding a global Android Auto specific setting to configu...

Roadie

Plan Premium United States   Device Pixel 3, 2020 Audi   When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" o...

Alex

Spotify Legend

2723 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Superuser Contribution [Android, clock app] alarm throws NullPointerException

PlanPremiumCountryGermanyDeviceGalaxy S4 GT-I9505Operating SystemAndroid My Question or IssueSince a few updates ago, the Spotify integration for the clock app ceased working for me. Now everytime an alarm goes off, it displays "java.lang.NullPointer...

Casual Listener

Plan Premium Country Germany Device Galaxy S4 GT-I9505 Operating System Android   My Question or Issue Since a few updates ago, the Spotify integration for the clock app ceased working...

MafeG

Spotify Legend

1920 Views

11 replies

1 likes

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  • 1 likes

Superuser Contribution Bug in track

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...

Visitor

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...

Jeremy

Spotify Legend

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

Superuser Contribution The device name that is playing the music appears in the status bar as NULL.

PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.

Visitor

Plan Premium Country Turkey   Device Galaxy S20+ Operating System Android 11   My Question or Issue The device name that is playing the music appears in the status bar as NULL. S...

Alex

Spotify Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

Casual Listener

Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...

dbmfk

Visitor

1697 Views

5 replies

0 likes

  • 1697 Views
  • 5 replies
  • 0 likes