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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6034 Views

0 replies

7 likes

  • 6034 Views
  • 0 replies
  • 7 likes

Superuser Contribution no push/emails for new albums

CountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont get messanges for new albums and other stuff. At the settings all are on and i try to set them o...

Casual Listener

Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont get messanges for n...

bogadorxp

Casual Listener

577 Views

2 replies

0 likes

  • 577 Views
  • 2 replies
  • 0 likes

About the lock screen player

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't get the difference, since we both are premium user...

Visitor

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't...

BlankShade

Newbie

1189 Views

1 replies

0 likes

  • 1189 Views
  • 1 replies
  • 0 likes

Add Album To Queue Crashes When Offline

PlanPremiumCountryUSADeviceOnePlus 5Operating SystemAndroid 10 My Question or IssueOn my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

Casual Listener

Plan Premium Country USA Device OnePlus 5 Operating System Android 10   My Question or Issue On my device, when I am in offline mode, when I add a downloaded album to my queue the app ...

Billy-J

Spotify Star

1188 Views

5 replies

0 likes

  • 1188 Views
  • 5 replies
  • 0 likes

Music I haven't picked keeps playing without me even pressing play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Gig Goer

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

1379 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution 6 months Spotify trial not showing up with s20+

just bought a galaxy s20+ and there is no Spotify 6 months premium in the premium tab even though i got it from Samsung. tried asking for help in spotify support and they did nothing. i also have never had any sort of spotify premium.Plan6 months pre...

Visitor

just bought a galaxy s20+ and there is no Spotify 6 months premium in the premium tab even though i got it from Samsung. tried asking for help in spotify support and they did nothing. i also have nev...

Ver

Spotify Legend

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème d'affichage sur la barre d'état

 Bonjour,J'ai un problème d'affichage de spotify sur mon honor 9 lite : les boutons de navigation (play/pause ; passer la musique... ) na s'affiche plus dans la barre d'état. Cependant la notification elle est toujour présente avec la pochette de l'a...

Casual Listener

  Bonjour, J'ai un problème d'affichage de spotify sur mon honor 9 lite : les boutons de navigation (play/pause ; passer la musique... ) na s'affiche plus dans la barre d'état. Cependant la notific...

CarlosE

Spotify Legend

3510 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Samsung account

PlanPremiumCountrySaudi arabia Device(ipad pro, Samsung Galaxy note 20 ultra) Operating System(iOS 14, Android 11) My Question or IssueHii have linked spotify to samsung account.and now i need to login in my ipad but I don’t know the e-mail or passwo...

Visitor

Plan Premium Country Saudi arabia   Device (ipad pro, Samsung Galaxy note 20 ultra)   Operating System (iOS 14, Android 11)   My Question or Issue Hi i have linked spotify...

Novy

Moderator

1113 Views

1 replies

0 likes

  • 1113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 10 keeps me offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNever got it to work online over my new smartphone on Android 10.Is there any solution, or th...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Never g...

Eni

Moderator

562 Views

1 replies

0 likes

Android
  • 562 Views
  • 1 replies
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[iOS][Your Library] Stop making me "love" a track, just because I downloaded the album!

why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!

Casual Listener

why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!

Billy-J

Spotify Star

593 Views

3 replies

0 likes

iOS
Your Library
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  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect background volume control

PlanPremium (Student)CountryHungaryDeviceXiaomi Redmi Note 9 ProOperating SystemAndroid 10, MIUI 12 My Question or IssueI could not find a setting for Spotify to control remote device's volume when the app is running in the background. If Spotify is ...

Regular

Plan Premium (Student) Country Hungary Device Xiaomi Redmi Note 9 Pro Operating System Android 10, MIUI 12   My Question or Issue I could not find a setting for Spotify to control remo...

zivzvu

Newbie

8503 Views

14 replies

3 likes

  • 8503 Views
  • 14 replies
  • 3 likes

Superuser Contribution Blank rectangles instead of icons?

Premium Plan / UK / Xiaomi Mi 10 Lite Zoom / Android 11 / Latest App After latest Android Security Update all icons turned to blank rectangles... All other apps on my phone seems ok. I tried logging out, wiping cache with deleting folder and clean in...

Casual Listener

Premium Plan / UK / Xiaomi Mi 10 Lite Zoom / Android 11 / Latest App   After latest Android Security Update all icons turned to blank rectangles... All other apps on my phone seems ok. I tried...

Pyniakolada

Casual Listener

867 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Can't Listen To Local Files

PlanPremium CountryUSADeviceSamsung Galaxy S9+My Question or Issue So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my Windows 10 PC, but they are not playable through my phone. I've copied the lo...

Visitor

Plan Premium  Country USA Device Samsung Galaxy S9+ My Question or Issue   So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my ...

Not applicable

3514 Views

6 replies

0 likes

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[Android][Other] Change how little elements(buttons) are installed

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if Spotify could change the way thess are implemented...

Visitor

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if...

365 Views

0 replies

0 likes

Android
Other
  • 365 Views
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Superuser Contribution Playback keeps stopping on Galaxy S10+

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Playback has been stopping after just a few seconds. I have tried the following solutions with no luck:- reset phone- reset Spotify- uninstalled/reinstalled Sp...

Visitor

  Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Playback has been stopping after just a few seconds. I have tried th...

Jeremy

Spotify Legend

613 Views

1 replies

1 likes

  • 613 Views
  • 1 replies
  • 1 likes

Superuser Contribution Are songs on the Joox apk available on the Spotify app?

- Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested that I switch to it as well.- I want to know if son...

Casual Listener

- Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested ...

earningeasy

Visitor

1068 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution download music from your phones

hey why cant we download music from our phones i have an Android and there has never been any way to download a song

Visitor

hey why cant we download music from our phones i have an Android and there has never been any way to download a song 

Ivan

Spotify Legend

513 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android 10 - Spotify not recognizing SD card - how do I resolve?

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my SD card. My SD card is recognized by other apps. Any...

Regular

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my S...

Elena

Moderator

682 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Folder wont delete on app, not showing on computer or online

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueI have been having an issue for months and I can't find a way to fix it. Its like my Spotify phone app won't sync with Spotify on computer and online. I have a ra...

Newbie

Plan Premium Country USA Device Samsung Galaxy 10 Operating System Android   My Question or Issue I have been having an issue for months and I can't find a way to fix it. Its like my S...

Elena

Moderator

497 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlists not loading

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden"

Regular

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden" 

Novy

Moderator

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes