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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 198 Views
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  • 4 likes

Superuser Contribution Can't play video podcasts if i have VPN turned on

PlanPremiumCountryHungaryDeviceOnePlus NordOperating SystemAndroid 11, Windows 10 My Question or IssueEverything else works fine with VPN on, but if I want to play a podcast that has a video, it says "We're not able to play this video in your current...

  • Visitor
  • Plan Premium Country Hungary Device OnePlus Nord Operating System Android 11, Windows 10   My Question or Issue Everything else works fine with VPN on, but if I want to play a podcast ...
  • Novy
  • Moderator
  • 1231 Views
  • 4 replies
  • 0 likes
  • VPN Issues
  • 1231 Views
  • 4 replies
  • 0 likes

Superuser Contribution July 2020 - Android App very slow to load search results, and album info - unusable

Premium familyOnePlus 5T, Android 9Australia For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (album art, song list). I have cleared cache from within the app, ...

  • Regular
  • Premium family OnePlus 5T, Android 9 Australia   For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (a...
  • inderpreets90
  • Casual Listener
  • 7109 Views
  • 16 replies
  • 8 likes
  • Android
    slow
  • 7109 Views
  • 16 replies
  • 8 likes

Solved!!Superuser Contribution Today's Top Hits

PlanPremiumCountryPhilippinesDeviceJ7 PrimeOperating SystemAndroid 6.0 My Question or IssueI just wanted to know why every time I try to open this mew playlist in Spotify called Today's Top Hits, my Spotify would crash, show the error message below a...

  • Music Fan
  • Plan Premium Country Philippines Device J7 Prime Operating System Android 6.0   My Question or Issue I just wanted to know why every time I try to open this mew playlist in Spotify cal...
  • Ver
  • Spotify Legend
  • 1448 Views
  • 10 replies
  • 0 likes
  • 1448 Views
  • 10 replies
  • 0 likes

Superuser Contribution Multiple Notifications That don't dissapear

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHi, over the last 2weeks I've had an issue where multiple notifications appear while I listen to music. I haven't figured out why this happens but there ar...

  • Visitor
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hi, over the last 2weeks I've had an issue where multiple notifications appear ...
  • Novy
  • Moderator
  • 895 Views
  • 1 replies
  • 0 likes
  • 895 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Players In Notifications (still no fix)

PlanPremiumCountryUSADeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11My Question or IssueFor the longest time now in my notifications tray it shows two spotify players. This is super frustrating as every fix I have tried has not worked. I hav...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S20 Ultra Operating System Android 11 My Question or Issue For the longest time now in my notifications tray it shows two spotify players. This...
  • CarlosE
  • Moderator
  • 1401 Views
  • 1 replies
  • 3 likes
  • 1401 Views
  • 1 replies
  • 3 likes

Superuser Contribution 30 Minute ad-free music not working

PlanFreeCountry DeviceMi Note 7Operating SystemAndroid I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the whole ad, I don't mute or switch apps when the ad plays. But as soon as one song...

  • Casual Listener
  • Plan Free Country   Device Mi Note 7 Operating System Android   I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the w...
  • Novy
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create link between Google Alarm Clock / SpotOn and Spotify - swinger animation

PlanPremiumCountryFranceDeviceSamsung Galaxy 8Operating SystemLast available Android version My Question or IssueHello, I have an Android issue when trying to use Spotify via Google Alarm Clock to wake up. Issue : when clicking on the Spotify button ...

  • Visitor
  •   Plan Premium Country France Device Samsung Galaxy 8 Operating System Last available Android version   My Question or Issue Hello,    I have an Android issue when tr...
  • Mihail
  • Spotify Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lock screen not working when using "Ok, Google"

PlanPremiumCountryBrazilDeviceGalaxy s21Operating SystemAndroid 11 My Question or IssueSo, I've been having this issue where sometimes the music controls widget on lock screen won't work. Can't play/pause, skip or go back, and when that happens, even...

  • Music Fan
  • Plan Premium Country Brazil Device Galaxy s21 Operating System Android 11   My Question or Issue So, I've been having this issue where sometimes the music controls widget on lock scree...
  • MichalZiemak
  • Newbie
  • 3079 Views
  • 20 replies
  • 0 likes
  • 3079 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can someone please help me identify this and make it stop? Please.

PlanPremiumCountryUSADeviceSamsung Galaxy Note+Operating SystemAndroid 11, all updates My Question or IssueSince this most recent updates, this "widget" is running all the time. I can't seem to shut this specifically off without shutting off other th...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note+ Operating System Android 11, all updates   My Question or Issue Since this most recent updates, this "widget" is running all th...
  • CarlosE
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong album covers in 'album' view and playlists

PlanPremiumCountryNetherlandsDeviceShanling M3X / LG V30Operating SystemAndroid 7.1.1 / Android 9.0 My Question or IssueI've been plagued by issues these past couples of weeks on Spotify and I found another one today. Whenever I'm in my album view on...

  • Newbie
  • Plan Premium Country Netherlands Device Shanling M3X / LG V30 Operating System Android 7.1.1 / Android 9.0   My Question or Issue I've been plagued by issues these past couples of week...
  • CarlosE
  • Moderator
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Dislike button and making playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating System(Android My Question or IssueI pay for premium but it's not the same as it was before. Now I can't dislike songs. I can't add whole albums or artists to playlists without adding every indi...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy 8 Operating System (Android   My Question or Issue I pay for premium but it's not the same as it was before. Now I can't dislike songs...
  • xforge
  • Visitor
  • 543 Views
  • 2 replies
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  • 543 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downlaod local files on a second mobile phone

PlanPremiumOperating SystemAndroid & Windows 10 My Question or IssueI'm going on a vacation with some friends and we got a collaborative playlist going. There are some sounds that I have locally and added to the playlist through my desktop, then went...

  • Casual Listener
  • Plan Premium Operating System Android & Windows 10   My Question or Issue I'm going on a vacation with some friends and we got a collaborative playlist going. There are some sound...
  • DoruSonic
  • Casual Listener
  • 707 Views
  • 2 replies
  • 0 likes
  • 707 Views
  • 2 replies
  • 0 likes

Superuser Contribution Radio Voting Options Missing

PlanPremium DevicePixel Operating SystemAndroid My Question or IssueRadio voting options have disappeared so the radio functions as a playlist now. The thumbs up and down buttons are not there on mobile or the desktop app. The radio voting functional...

  • Casual Listener
  • Plan Premium   Device Pixel   Operating System Android   My Question or Issue Radio voting options have disappeared so the radio functions as a playlist now. The thumbs up an...
  • Mihail
  • Spotify Legend
  • 2851 Views
  • 10 replies
  • 8 likes
  • Android
    Radio
  • 2851 Views
  • 10 replies
  • 8 likes

Solved!!Superuser Contribution Playing On Phone Will Turn On Remote Wi-fi Device

PlanPremiumCountryTaiwanDeviceSamsung Galaxy 20Operating SystemAndroid 11 My Question or IssueRecently I found that when I hit play button on my mobile Spotify app, my paired Wi-fi soundbar will automatically turn on.I checked my Spotify setting and ...

  • Casual Listener
  • Plan Premium Country Taiwan Device Samsung Galaxy 20 Operating System Android 11   My Question or Issue Recently I found that when I hit play button on my mobile Spotify app, my paired...
  • Jeremy
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two

PlanPremiumCountryUSADeviceSamsung S20 Ultra 5GOperating SystemAndroid 11 My Question or IssueI have two different song notifications, the first one is the song I'm currently listening to, and the second is a song I was listening to a long time ago. ...

  • Visitor
  • Plan Premium Country USA Device Samsung S20 Ultra 5G Operating System Android 11   My Question or Issue I have two different song notifications, the first one is the song I'm currently...
  • Eni
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art / active song does not update while connected to Galaxy Watch Active 2

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...

  • Visitor
  •   Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen   My Question or Issue While connected to Active 2 Watch, both in ...
  • Eni
  • Moderator
  • 3654 Views
  • 7 replies
  • 2 likes
  • bluetooth
    Samsung
    smartwatch
  • 3654 Views
  • 7 replies
  • 2 likes

Superuser Contribution My Liked Playlist keeps redownloading every time I open the app

PlanPremiumCountryIndiaDeviceSamsung Galaxy A30Operating System Android 11 My Question or IssueMy song keeps redownloading every time I open the the app. what can be the possible use of subscribing to premium if my songs aren't already downloaded? So...

  • Casual Listener
  •   Plan Premium Country India Device Samsung Galaxy A30 Operating System  Android 11   My Question or Issue My song keeps redownloading every time I open the the app. what ca...
  • Ver
  • Spotify Legend
  • 868 Views
  • 7 replies
  • 0 likes
  • 868 Views
  • 7 replies
  • 0 likes

Superuser Contribution One tile per home screen category

PlanPremiumCountry DevicePixel 3 Operating SystemAndroid My Question or IssueWhy after recent update can't I see more than one playlist tile per home screen heading without the ability to scroll horizontally to others?

  • Casual Listener
  • Plan Premium Country   Device Pixel 3  Operating System Android    My Question or Issue Why after recent update can't I see more than one playlist tile per home screen h...
  • mbC
  • Casual Listener
  • 600 Views
  • 4 replies
  • 0 likes
  • 600 Views
  • 4 replies
  • 0 likes

Play/ pause function not working on bluetooth devices

All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The problem is still there. pls help

  • Newbie
  • All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The probl...
  • jessbwilliam592
  • Visitor
  • 8550 Views
  • 4 replies
  • 2 likes
  • 8550 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify stops playing after ad, recovery not possible

For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium) literally any playlist or genre or song will resul...

  • Casual Listener
  • For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium)...
  • Ivan
  • Spotify Legend
  • 1890 Views
  • 13 replies
  • 1 likes
  • 1890 Views
  • 13 replies
  • 1 likes