Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62550 Views
  • 68 replies
  • 26 likes
  • 62550 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28548 Views
  • 5 replies
  • 0 likes
  • 28548 Views
  • 5 replies
  • 0 likes

Superuser Contribution Now playing song freezes

PlanPremiumCountrySweden DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueSince a few days ago the "now playing" bar and screen will randomly freeze in the middle of a podcast episode or song and after that the visuals are stuck on that ...

  • Newbie
  • Plan Premium Country Sweden  Device Oneplus 6 Operating System Android 10   My Question or Issue Since a few days ago the "now playing" bar and screen will randomly freeze in the ...
  • Alex
  • Spotify Legend
  • 437 Views
  • 2 replies
  • 3 likes
  • 437 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Clusterf*ck, downloaded Playlists and replay are bugged

PlanPremiumCountryGermanyDeviceSamsung Galaxy A40Operating SystemAndroid 11 My IssuesMy problems began with the update where they changey the filters in the library. Now I see every Artist, playlist and album and I have to filter what i want to see. ...

Screenshot_20210601-101433_Spotify.jpg Screenshot_20210601-101505_Spotify.jpg Screenshot_20210601-102926_Spotify.jpg
  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy A40 Operating System Android 11   My Issues My problems began with the update where they changey the filters in the library. Now I se...
  • Alex
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to delete imported songs from device in "Liked Songs"

Hi, I just imported all the local songs on my phone to "Liked Songs", but I would like to undo it, because there are hundreds of songs so I have to swipe repeatedly to reach the bottom of the list. Is it possible to clear "Liked Songs"? Or do I have ...

  • Casual Listener
  • Hi,   I just imported all the local songs on my phone to "Liked Songs", but I would like to undo it, because there are hundreds of songs so I have to swipe repeatedly to reach the bottom of th...
  • zeeg_ortex
  • Casual Listener
  • 3296 Views
  • 5 replies
  • 1 likes
  • 3296 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify crashes when I go to settings (gear symbol)

I have a Samsung galaxy tab s (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get booted out of spotify. I already reloaded spotify and have ...

  • Newbie
  • I have a Samsung galaxy tab s  (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get bo...
  • Novy
  • Moderator
  • 2179 Views
  • 4 replies
  • 1 likes
  • 2179 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify not playing music or podcasts

PlanPremium DeviceLGV30Operating SystemAndroid 9.0 My Question or IssueI am unable to play podcasts or music on Spotify from my lgv30. When I select play, nothing happens, the audio does not play, or move on the time line. This occurring on all podca...

  • Regular
  • Plan Premium   Device LGV30 Operating System Android 9.0   My Question or Issue I am unable to play podcasts or music on Spotify from my lgv30. When I select play,  nothing ha...
  • Novy
  • Moderator
  • 841 Views
  • 7 replies
  • 2 likes
  • 841 Views
  • 7 replies
  • 2 likes

Superuser Contribution Downloaded playlists disappear from folders

PlanPremium DuoCountryArgentinaDeviceMotorola Moto One Fusion (2021)Operating SystemAndroid 10 My Question or IssueIn my spotify account I have several folders created with several playlists in each one, when I download one of them it disappears from...

  • Visitor
  • Plan Premium Duo Country Argentina Device Motorola Moto One Fusion (2021) Operating System Android 10   My Question or Issue In my spotify account I have several folders created with s...
  • Novy
  • Moderator
  • 500 Views
  • 1 replies
  • 2 likes
  • 500 Views
  • 1 replies
  • 2 likes

Superuser Contribution Lyrics did not show up

PlanPremiumCountryMalaysia DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueMy account did not show up lyrics feature. I've tried to log in another device where other account can use the feature. However when the device log i...

  • Casual Listener
  • Plan Premium Country Malaysia   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue My account did not show up lyrics feature. I've tried to log in a...
  • sheqal98
  • Casual Listener
  • 1335 Views
  • 3 replies
  • 0 likes
  • lyric
    lyrics
  • 1335 Views
  • 3 replies
  • 0 likes

[Mobile] App crashes, what is playing does not match what app indicates.

Android version 11, Samsung Galaxy Note 10+ T-Mobile, Spotify App version 8.6.30.889 I have had this on going issue with the App. I listen to a podcast and then have to step out of car, or go in for the day. When I return to Spotify it shows a podcas...

  • Visitor
  • Android version 11, Samsung Galaxy Note 10+ T-Mobile, Spotify App version 8.6.30.889   I have had this on going issue with the App.  I listen to a podcast and then have to step out of car...
  • abby083
  • Visitor
  • 463 Views
  • 2 replies
  • 2 likes
  • Mobile
  • 463 Views
  • 2 replies
  • 2 likes

Superuser Contribution Music stops playing, shows incorrect currently playing song

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid My Question or IssueStarting sometime in the last two weeks, Spotify just stops playing every few minutes. Happens on both regular playlists, like Discover Weekly and also podcasts. I have ...

  • Newbie
  • Plan Premium Country USA Device OnePlus 6T Operating System Android   My Question or Issue Starting sometime in the last two weeks, Spotify just stops playing every few minutes. Happen...
  • Ivan
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starts in background and app does not show that it is playing

PlanPremiumCountryLithuaniaDeviceSamsung s21 ultraOperating SystemAndroid 11 My Question or IssueSpotify starts playing in the background when connected to Bluetooth headphones or car BT system. But the Spotify app does not show that the song is bein...

  • Casual Listener
  • Plan Premium Country Lithuania Device Samsung s21 ultra Operating System Android 11   My Question or Issue Spotify starts playing in the background when connected to Bluetooth headphon...
  • Alex
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clock is connected notification

PlanFamily PremiumCountryBelgiumDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueBasically the same issue as a lot of people have had with the Waze connection notification. Mine is connected to my clock to wake me up and now the...

  • Casual Listener
  • Plan Family Premium Country Belgium Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Basically the same issue as a lot of people have had with the Waze conn...
  • Ivan
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Screen Freezing

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemOne UI 2.5 - Android 10 My Question or IssueThe app keeps freezing after entering a playlist, then trying to go back to the home screen. The app will not respond to input until it is for...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System One UI 2.5 - Android 10   My Question or Issue The app keeps freezing after entering a playlist, then trying to g...
  • user-removed
  • Not applicable
  • 5559 Views
  • 23 replies
  • 2 likes
  • 5559 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Why is the Good Morning section of most played playlist not showing?

My previous account used to have a good morning or evening tab which I really liked but in my new there is no such featurePlanFreeCountryIndiaDeviceRedmi 9 powerOperating SystemAndroid 11 My Question or Issue

  • Newbie
  • My previous account used to have a good morning or evening tab which I really liked but in my new there is no such feature Plan Free Country India Device Redmi 9 power Operating System Androi...
  • CarlosE
  • Moderator
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts, music, play/pause, disconnecting heaephones and randomly stopping playback

Plan PremiumCountry Finland DeviceOneplus 6Operating SystemOxygen os 10.3.10 My Question or Issue1.podcast are glitching all the controls. I cannot control playback through headphones nor lock screen.2. Last played thing (podcast or music) freezes on...

  • Casual Listener
  • Plan   Premium Country Finland     Device Oneplus 6 Operating System Oxygen os 10.3.10   My Question or Issue 1.podcast are glitching all the controls. I cannot contro...
  • CarlosE
  • Moderator
  • 502 Views
  • 3 replies
  • 0 likes
  • Android android10 oneplus oneplus6 playback issue freezing controls lockscreen headphones
  • 502 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Connect not working to AV Receiver, no devices on Windows or Web

Plan: Premium DuoCountry: USDevices:- Google Pixel 4, Spotify App- Dell XPS-15, Windows 10 20H2- Marantz NR1711, latest firmware- 2x Google Nest Minis- Amazon Alexa device (not sure the name/model, it's a room mates) My Question or IssueThere are dif...

  • Casual Listener
  • Plan: Premium Duo Country: US Devices: - Google Pixel 4, Spotify App - Dell XPS-15, Windows 10 20H2 - Marantz NR1711, latest firmware - 2x Google Nest Minis - Amazon Alexa device (not sur...
  • Mihail
  • Spotify Legend
  • 2314 Views
  • 4 replies
  • 0 likes
  • 2314 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't clean install on Android 11, Spotify is deleting songs when I turn off my phone.

PlanPremiumCountryCanadaDeviceSamsung s20 FE 5gOperating SystemAndroid 11 My Question or IssueSpotify is deleting my songs when I turn off my phone and every odd time signs me out of my accout. Funny enough, if Spotify was in offline mode when I turn...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung s20 FE 5g Operating System Android 11   My Question or Issue Spotify is deleting my songs when I turn off my phone and every odd time signs m...
  • Dacosja
  • Newbie
  • 1282 Views
  • 8 replies
  • 2 likes
  • 1282 Views
  • 8 replies
  • 2 likes

Superuser Contribution Regarding adding songs to the queue

PlanFreeCountryIndiaDevice(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueWhy i cant add a song to queue by searching a song... its only showing add to queue option while you select a song from the album not directly from the se...

  • Casual Listener
  •   Plan Free Country India Device (Samsung Galaxy A50) Operating System (Android Pie)   My Question or Issue Why i cant add a song to queue by searching a song... its only showing...
  • Mihail
  • Spotify Legend
  • 813 Views
  • 5 replies
  • 0 likes
  • adding song to the queue
    Queue bug
    Queue Button
    Queue option
    Queue To.
    search results
  • 813 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify stopped working on my Huawei Y5P

PlanPremiumCountryGermanyDeviceHuawei Y5POperating SystemAndroid 10 My Question or IssueHello dear Spotify team! I've had an issue with my Spotify for about a week now where I just can't get it to run anymore. This originally began after updating my ...

  • Visitor
  • Plan Premium Country Germany Device Huawei Y5P Operating System Android 10   My Question or Issue Hello dear Spotify team! I've had an issue with my Spotify for about a week now where ...
  • Mzie33
  • Newbie
  • 2577 Views
  • 2 replies
  • 0 likes
  • 2577 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I list artists I'm following?

PlanPremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroid V9 My Question or IssueHow can I list the artists I'm following?

  • Newbie
  •   Plan Premium Country UK Device Samsung Galaxy S8 Operating System Android V9   My Question or Issue How can I list the artists I'm following?
  • Jeremy
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files will not play, grayed out

Premium, Android/Windows (trouble is related to syncing) A very long time ago, I was getting a new phone, and I wanted to move my files over from my phone to my computer so I didn't lose them (I didn't have Spotify at the time). When I got Spotify, I...

  • Casual Listener
  • Premium, Android/Windows (trouble is related to syncing)   A very long time ago, I was getting a new phone, and I wanted to move my files over from my phone to my computer so I didn't lose the...
  • CarlosE
  • Moderator
  • 5091 Views
  • 7 replies
  • 0 likes
  • 5091 Views
  • 7 replies
  • 0 likes