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Not able to turn off data saver

Not able to turn off data saver

Plan: premium

Version: 8.5.55.1105

Country: Sweden 

Phone: Huawei honor 9

Android version: 9

 

As you can see on the screenshot provided, the streaming quality is locked to low "until I turn off data saver". However I do not seem to have the option to turn it off.

 

I have tried to download the latest version. I have tried the tips from previous posts: such as turning it to landscape, turn off car mode, re-installed the app etc. It is still not working. 

 

Happy for any help I can get. 

Screenshot_20200503_105544_com.spotify.music.jpg
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1 Reply

Hey!

Good that you have already tried re-installing. What we suggest is to try a clean install of the Spotify app.

You can go to App Info and clear the data of Spotify. Then re install it from the store to make sure it is a clean install. It should work now as it tends to solve the most common issues easily. Here is a guide for you on basic troubleshooting tips for Android. Let us know how it goes.

 

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AmayySpotify Star
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