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Not able to turn off data saver

Not able to turn off data saver

Plan: premium


Country: Sweden 

Phone: Huawei honor 9

Android version: 9


As you can see on the screenshot provided, the streaming quality is locked to low "until I turn off data saver". However I do not seem to have the option to turn it off.


I have tried to download the latest version. I have tried the tips from previous posts: such as turning it to landscape, turn off car mode, re-installed the app etc. It is still not working. 


Happy for any help I can get.
1 Reply


Good that you have already tried re-installing. What we suggest is to try a clean install of the Spotify app.

You can go to App Info and clear the data of Spotify. Then re install it from the store to make sure it is a clean install. It should work now as it tends to solve the most common issues easily. Here is a guide for you on basic troubleshooting tips for Android. Let us know how it goes.


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