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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118016 Views

27 replies

4 likes

  • 118016 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237529 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237529 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598279 Views

79 replies

3 likes

  • 598279 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

490854 Views

581 replies

42 likes

Account
Free
  • 490854 Views
  • 581 replies
  • 42 likes

Superuser Contribution Podcasts won't play

PlanPremiumCountryPhilippinesDeviceHuawei YII6Operating System(Android Oreo My Question or IssuePodcasts won't play but it worked fine two days ago. Keep getting "Something went wrong" error message when I try to open any podcast. Music works fine. R...

Casual Listener

Plan Premium Country Philippines Device Huawei YII6 Operating System (Android Oreo   My Question or Issue Podcasts won't play but it worked fine two days ago. Keep getting "Somet...

jamesandreson21

Newbie

6703 Views

10 replies

4 likes

  • 6703 Views
  • 10 replies
  • 4 likes

Superuser Contribution Chromecast problems

PlanPremium CountryBrazil DeviceChromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71 Operating SystemAndroid 8 and 11 My Question or IssuePlayback is unstable on Chromecast. More often than not, selecting a Chromecast on the...

Casual Listener

Plan Premium   Country Brazil   Device Chromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71    Operating System Android 8 and 11   My Qu...

CarlosE

Spotify Legend

2748 Views

3 replies

0 likes

  • 2748 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to facebook mi11 (MIUI 12.5.5)

PlanPremiumCountrySrilankaDeviceXiaomi mi 11 Global (MIUI 12.5.5)Operating SystemAndroid 11 My Question or IssueI tried to connect to Facebook to find my friends. After I touch connect facebook button its opens up another loading screen and it automa...

Regular

Plan Premium Country Srilanka Device Xiaomi mi 11 Global (MIUI 12.5.5) Operating System Android 11   My Question or Issue I tried to connect to Facebook to find my friends. After I tou...

Alex

Spotify Legend

3208 Views

11 replies

0 likes

  • 3208 Views
  • 11 replies
  • 0 likes

Superuser Contribution Crime Junki Podcast Not Playing

PlanPremiumCountryColombia DeviceOnePlus 8 ProOperating SystemAndroid 11 My Question or IssueSince Yesterday I can't play Crime Junkie Podcast, all the episodes won' load, but the rest of the podcast load without problem, the songs also works fine. I...

Newbie

Plan Premium Country Colombia   Device OnePlus 8 Pro Operating System Android 11   My Question or Issue Since Yesterday I can't play Crime Junkie Podcast, all the episodes won' l...

Jeremy

Spotify Legend

2401 Views

4 replies

0 likes

  • 2401 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot join Duo playlist bug

PlanPremiumCountrySlovakiaDeviceSamsung Galaxy Note10Operating SystemAndroid Oreo My Question or IssueI have an issue with my duo playlist. All the songs are from my friend, and when I click on the playlist I get a pop-up message: Join your Duo Mix t...

Casual Listener

Plan Premium Country Slovakia Device Samsung Galaxy Note10 Operating System Android Oreo   My Question or Issue I have an issue with my duo playlist. All the songs are from my fri...

CarlosE

Spotify Legend

1307 Views

5 replies

1 likes

  • 1307 Views
  • 5 replies
  • 1 likes

Solved!! [Samsung] Spotify Connect volume control problem

Hi, I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect.When I try to change the volume from inside the Spotify app, the soundbars increase the volume with increments of ...

Regular

Hi,   I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect. When I try to change the volume from inside the Spot...

Dennis1579

Gig Goer

11041 Views

13 replies

4 likes

  • 11041 Views
  • 13 replies
  • 4 likes

Superuser Contribution Nest Wifi not available in my "Connect to" list anymore

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that? Thanks

Casual Listener

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that?  Thanks  

Alex

Spotify Legend

1694 Views

5 replies

0 likes

Nest Wifi
  • 1694 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing offline

PlanFree/PremiumCountryUKDeviceSamsung Galaxy A5Operating SystemAndroid 11 My Question or IssueI download podcasts to listen offline but when I go and hunt for them whilst not connected to the internet the app can't find them. Let me clarify that wit...

Casual Listener

  Plan Free/Premium Country UK Device Samsung Galaxy A5 Operating System Android 11   My Question or Issue I download podcasts to listen offline but when I go and hunt for them w...

Jeremy

Spotify Legend

910 Views

2 replies

0 likes

  • 910 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

This issue has been occurring for many years. Please I am tired of being told that it is my fault and I must uninstall and delete all my data, reinstall, etc the customers should not be punished because the product is faulty. Will this issue ever be ...

Roadie

This issue has been occurring for many years.  Please I am tired of being told that it is my fault and I must uninstall and delete all my data,  reinstall, etc the customers should not be ...

venom400

Roadie

3765 Views

21 replies

1 likes

App & Features
  • 3765 Views
  • 21 replies
  • 1 likes

Superuser Contribution No aparece el widget para controlar música en la pantalla de bloqueo

PlanPremiumCountryMéxicoDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueDesde la última actualización no aparece el widget para controlar la música en la pantalla de bloqueo. Únicamente, la carátula del álbum como fondo de pantalla, pe...

Newbie

  Plan Premium Country México Device Motorola G6 Operating System Android 9   My Question or Issue Desde la última actualización no aparece el widget para controlar la música en ...

MafeG

Spotify Legend

4012 Views

1 replies

0 likes

  • 4012 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist hours different according to the devices.

PlanFreeCountryFranceDeviceSamsung Note 10+, Samsung Galaxy Tab AOperating SystemAndroid 11, Android 10 My IssueI have the same account on both of the devices, and my playlist too. But the number of hours of my playlist on my tablet is 86 hours and o...

Casual Listener

Plan Free Country France Device Samsung Note 10+, Samsung Galaxy Tab A Operating System Android 11, Android 10   My Issue I have the same account on both of the devices, and my playlis...

MafeG

Spotify Legend

4055 Views

7 replies

0 likes

  • 4055 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cannot access spotify account via Google Assistant on Android

Plan : PremiumCountry : ThailandDevice : Galaxy S10+Operating System : Android 11My Question or Issue : I have a Spotify Premium account in Thailand. I have a Galaxy S10+. I am not sure exactly where Google thinks I am; maybe the U.S.? When I go to G...

Newbie

Plan : Premium Country : Thailand Device : Galaxy S10+ Operating System : Android 11 My Question or Issue :  I have a Spotify Premium account in Thailand.  I have a Galaxy S10...

MafeG

Spotify Legend

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't tap on the "liked songs" bottom song when using the searching bar

PlanFreeDeviceRedmi Note 6 ProOperating SystemAndroid Oreo My Question or IssueIf I search for something in the search bar of "liked song" i cant choose the bottom song because the song currently playing is covering it.

Newbie

Plan Free Device Redmi Note 6 Pro Operating System Android Oreo   My Question or Issue If I search for something in the search bar of "liked song" i cant choose the bottom song beca...

MafeG

Spotify Legend

727 Views

2 replies

0 likes

  • 727 Views
  • 2 replies
  • 0 likes

Superuser Contribution stuck in "waiting to download"

PlanPremiumCountryUSAndroidMy Question or IssueI have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card.I re-installed Spotify and noticed that it was downloading to internal memory so I clear...

Casual Listener

  Plan Premium Country US Android My Question or Issue I have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card. I re-inst...

Jeremy

Spotify Legend

3083 Views

4 replies

0 likes

  • 3083 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android - Audio books not playable

PlanPremiumCountryGermanyDeviceMoto G 5G plusOperating SystemAndroid 10 My Question or IssueUnfortunately I have massive problems with audio books since 16th, Sep. Uninstalling and reinstalling the app brought no improvement. Various albums and track...

Casual Listener

  Plan Premium Country Germany Device Moto G 5G plus Operating System Android 10   My Question or Issue Unfortunately I have massive problems with audio books since 16th, Sep. &...

kade1245

Casual Listener

1207 Views

3 replies

0 likes

  • 1207 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Other] Why isn't crossfade working?

Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of crossfading as I have it set. It seems to not care. ...

Visitor

Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of c...

Novy

Moderator

832 Views

1 replies

0 likes

Android
Other
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution The problem with the number of subscribers

Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open a list of all subscriptions in your profile and the...

Casual Listener

Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open ...

Vaga

Casual Listener

1181 Views

5 replies

0 likes

  • 1181 Views
  • 5 replies
  • 0 likes

Solved!! Ads during music on Premium trial

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback? Samsung Galaxy S21 Ultra 5GSpotify 8.6.62.1029Android 11 Samsung Galaxy Tab S7Spotify 8.6.58.994Android 11

Visitor

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback?   Samsung Galaxy S21 Ultra 5G Spotify 8.6.62.1029 Android 11   Samsung Galaxy...

user-removed

Not applicable

1055 Views

2 replies

1 likes

  • 1055 Views
  • 2 replies
  • 1 likes

Superuser Contribution black player in the notification bar

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the time after 5 minutes. PlanPremiumCountryRussiaDevi...

Visitor

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the...

Alex

Spotify Legend

1198 Views

1 replies

0 likes

  • 1198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entire playlists are now greyed out when I am using connect, wifi or data, on android devices

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

6415 Views

27 replies

0 likes

  • 6415 Views
  • 27 replies
  • 0 likes