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Plan
Premium Student
Country
United States
Device
Samsung Galaxy A32 5G
Operating System
Android 11
My Question or Issue
I signed up for Spotify 3 days ago, but the mobile app has given me nothing but trouble. The desktop client runs fine, but the app is borderline unusable.
For starters, albums or podcasts I search for rarely load. If I search for something, there's around a 70% chance it won't load at all, and I'll be stuck with a black screen.
Plus, the pause and fast forward buttons straight up don't work. On the rare occasions that they actually do pause/fast forward, they do it 5-10 seconds after I press the button, but most of the time they just don't respond at all, meaning I can't stop playing something without shutting down the app.
I have deleted/recreated my account, restarted my phone 3 times, and done a clean reinstall 4 times. Nothing has changed.
Solved! Go to Solution.
Hi there @Jaysuhn42,
Thanks for reaching out to the Community and welcome!
That's an odd behavior. We understand that you've already tried running a clean reinstall a few times, but just to confirm, did you make sure to follow the specific steps in this guide?
If that didn't make any difference, could you try using a different Internet connection, like another WiFi network or mobile data? Also, try it on a different phone to see how it goes. This will help us understand if the issue is related to the connection, the device, or the account.
Keep us posted.
Hi there @Jaysuhn42,
Thanks for reaching out to the Community and welcome!
That's an odd behavior. We understand that you've already tried running a clean reinstall a few times, but just to confirm, did you make sure to follow the specific steps in this guide?
If that didn't make any difference, could you try using a different Internet connection, like another WiFi network or mobile data? Also, try it on a different phone to see how it goes. This will help us understand if the issue is related to the connection, the device, or the account.
Keep us posted.
Thanks, I did a clean reinstall, and changed the wifi, the app now seems to be working perfectly!!
Hi there @Jaysuhn42,
Thank you for your reply and confirmation.
We're really glad to see that everything works as it should for you again 🙂
Let us know if we can help you with anything else.
Take care!
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