[Android] [ALL Platforms] Problem with queue android and iOS or macOS

[psgpremium]

Plan

Premium

Device

(iPhone 8, Samsung Galaxy 9, Macbook, tablet Samsung android 10)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Hi, this is a request to fix problem with queue unexpected clearance in last version of Spotify. This is a scenario to reproduce a problem:

1. device 1 (tablet with android connected to sound speakers but it could be just a tablet as a sound device)
2. second device like android phone (android 10) or iphone iOS (14.5)

When you play a song from library where there are many songs on device1 (tablet) you can see queue on tablet but you can't see queue on other device like android phone or iPhone or Mac, that was messed in last Spotify updates. In this scenario I can't add requested song to queue using android phone or iPhone, there info song added but tablet which plays music will not get this song to queue

temporary fix:

If i want to see queue i have to play a song from any other playlist i created and then i can add to queue any song from library or from search bar to queue and this song will pass to Tablet (current sound player) and i can see queue on android phone, iPhone or Mac but if I by mistake play a song ONLY from Library (not from created playlist) not just add it to queue so from that time again i can't see current queue on android phone, iPhone or Mac and i have to again play any song from any created playlist to bring back "visible" and "editable queue to all my devices which use my account.

So as you can see there is a problem with transferring queue to all connected to account devices when playlist named : LIBRARY is played which was working in all versions before.

We need that feature back, usually i play music using my tablet connected to older speaker system without bluetooth but this device is located in other room so i'm using my phone or mac to change music, edit queue etc

[CarlosE]

Hey there @psgpremium,

Thanks for reaching out about this here in the Community.

Just to confirm, does this only happen when you're streaming from the tablet and try to control it from any other device, or it also happens if you stream from another of your devices?

We'd also like to know if that only happens with the playlist named LIBRARY, or if it happens with any other of your playlists, including your Liked Songs playlist.

Keep us posted. We'll be on the lookout.

[psgpremium]

it happen when i stream from any of device and wish to control queue from other device, you can reproduce this problem using your own two devices. play music from library -> liked songs folder, not from any of created playlist, then try to "see" queue on other device not matter android/iOS/macOS or WIN, there will be no queue on this device only on current music player

[Eni]

Hey there @psgpremium,

Thanks for getting back in touch. 

We tried this on our end and it worked fine. 

In this case, we suggest that you perform a clean reinstall of the app following these specific steps on all your devices to get rid of any cached files that might be causing trouble.   

If this doesn't make any difference, could you send us a short video of the issue happening so we can take a closer look?

We'll be on the lookout for your reply.

[psgpremium]

maybe I wrong explain, let's write again what is the issue:
1. start Spotiy stream on desktop app windows or mac but it could be android/iOS not matter it's just a example, let's take desktop version.
Choose a song not from library but from LIKED songs
2. start Spotify on android or iOS, click on queue and you will not see next songs which will be played
that's it
temporary fix too see queue on other Spotify client is to start a song not from LIKED songs but from any created playlist.

[Mihail]

Hey @psgpremium,

Thanks for keeping us in the loop.

We appreciate the time you took to troubleshoot this and have passed on your report to the relevant team. They will happily take a closer look at what may be causing this. We'll keep you updated on any news on the matter here, as soon as there are any.

Hope this info is useful. Keep us posted if you have any questions.

[winniewouse]

I want to say that I have the same problem with iPhone 8 and Windows 10. When I'm playing from my queue on my phone, it is not visible on my desktop. And the other way around as well. This wasn't a problem before the update.

[Novy]

Hey there @winniewouse, 

Thanks for reaching out here in the Community.

Would you mind sending over the exact OS version on your iPhone, along with the exact Spotify version you're running on both devices? 

Also, could you let us know if this is happening with all playlists?

Keep us posted.

[winniewouse]

I am running iOS 14.6. Mobile version is 8.6.30.968. Windows version is 1.1.62.583.gdac868ed-a.

The problem happens sporadically where sometimes the queue will not be visible on Windows when music is playing on my iPhone

[Xenia]

Hey there folks,

Just wanted to check if you're still experiencing this issue. @psgpremium, @winniewouse can you make sure you're running the most recent app version on both your devices and try again?

In case it's still not working, it'd be great if you could share the following info with us:

• Make, model and OS of affected devices
• Spotify version on both devices
• Is it not working from one device to the other or both ways?
• Is the behavior always the same with any playlist, Liked Songs, etc?
• Can you recreate it with ease, or is it random?

Thanks - We'll be on the lookout for your replies!

[Alex]

Hi folks,

Since we haven't received any new reports about this issue recently, we'll be closing this thread.

If you are experiencing this issue make sure to run a clean reinstall of the app. Follow this guide. If the issue is present afterwards - you're welcome to open a new thread on the relevant Help board.

Don't hesitate to reach out again if you have questions 🙂