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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6395 Views

0 replies

7 likes

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Superuser Contribution Android spotify app login

PlanFamily PremiumCountrySwedenDeviceAllwinner T3 P3Operating SystemAndroid 6.0.1 My Question or IssueHi, when i try to login on the spotify app on my tablet it says "you are currently offline, go online to connect to spotify". Every other internet n...

Casual Listener

Plan Family Premium Country Sweden Device Allwinner T3 P3 Operating System Android 6.0.1   My Question or Issue Hi, when i try to login on the spotify app on my tablet it says "you are...

Jeremy

Spotify Legend

1055 Views

5 replies

0 likes

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Superuser Contribution All songs listed as various artists in playlist

PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10Operating SystemAndroid 11 My Question or IssueI know there is a licensing negotiations going on right now between Spotify and kakao M for alot of kpop artists. All the songs were just grayed out be...

Regular

Plan Premium Country Canada Device Samsung Galaxy Note 10 Operating System Android 11   My Question or Issue I know there is a licensing negotiations going on right now between Spotify...

mistressxian

Regular

910 Views

4 replies

0 likes

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Superuser Contribution Stuttering when i switch to next track

PlanPremiumCountryTurkeyDeviceRealme 7 ProOperating SystemAndroid 10 My Question or IssueTwo days ago i got an Oppo Realme 7 Pro, installed Spotify and noticed that the album covers stutter when i switch to next track. I tried doing a clean reinstall...

Regular

Plan Premium Country Turkey Device Realme 7 Pro Operating System Android 10   My Question or Issue Two days ago i got an Oppo Realme 7 Pro, installed Spotify and noticed that the album...

Novy

Moderator

1651 Views

14 replies

1 likes

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  • 14 replies
  • 1 likes

Superuser Contribution Albums show unrelated tracks in preview

PlanFreeDeviceNokia 2.3Operating SystemAndroid 10 "Turn the Lights Off", "Misery Fell", "&" and "Cannibal" are not part of this album, yet they still show up the album outline. Also, not all tracks of this album are showing up here. A bit of help wou...

Casual Listener

Plan Free Device Nokia 2.3 Operating System Android 10   "Turn the Lights Off", "Misery Fell", "&" and "Cannibal" are not part of this album, yet they still show up the album outl...

Mihail

Spotify Legend

600 Views

1 replies

0 likes

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Superuser Contribution Unable to view tracks in an album

PlanFreeDeviceNokia 2.3Operating SystemAndroid 10 Unable to view all of the tracks of an album. The tracks appear in a 'block' of sorts but I'm unable to view all of the tracks of an album. A friend is also on the free plan but he's able to view trac...

Casual Listener

Plan Free Device Nokia 2.3 Operating System Android 10   Unable to view all of the tracks of an album. The tracks appear in a 'block' of sorts but I'm unable to view all of the tracks of ...

Mihail

Spotify Legend

674 Views

1 replies

0 likes

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Spotify connections notification doesn't go away

PlanPremiumCountryHungaryDeviceHuawei P30Operating SystemAndroid 10 My Question or IssueI've recently bought a Samsung Galaxy Active 2 smartwatch. I want to use Spotify on it, so clearly I dowloaded the app to the watch. When I connected to my phone,...

Newbie

Plan Premium Country Hungary Device Huawei P30 Operating System Android 10   My Question or Issue I've recently bought a Samsung Galaxy Active 2 smartwatch. I want to use Spotify on it...

RiveDroite

Music Fan

1738 Views

1 replies

0 likes

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Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

Music Fan

Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...

geoffjwbet

Newbie

2731 Views

4 replies

2 likes

Android
cheap
fast
Fix
sd card
slow
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Fix the Android SD card bug!

I would love to see the Android SD card bug fixed! It's a known bug that happens when the user stores their spotify downloads on an sd card. it causes the app to return an error message stating "go online to see menu" when attempting to view artist o...

Casual Listener

I would love to see the Android SD card bug fixed! It's a known bug that happens when the user stores their spotify downloads on an sd card. it causes the app to return an error message stating "go o...

11123349791

Music Fan

806 Views

2 replies

0 likes

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Superuser Contribution Google Clock Spotify doesn't work, returns NullPointerException

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid 11Spotify Version8.6.4.971My Question or IssueSpotify alarm feature doesn't work properly. I connected it to my account, it must have worked because it showed me my recently play...

Newbie

Plan Premium Country Australia Device Google Pixel 4a Operating System Android 11 Spotify Version 8.6.4.971 My Question or Issue Spotify alarm feature doesn't work properly. I connected it...

Mihail

Spotify Legend

935 Views

1 replies

0 likes

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Solved!!Superuser Contribution App freezes or reboot my phone

PlanPremium CountryArgentina DeviceXiaomi Redmi 7 Operating SystemAndroid 10 (QKQ1.191008.001)MIUI Global 11.0.1 (QFLEUXM) My Question or IssueMost of the times I open the Spotfiy App, my phone completly freezes when the screen is lock, sometimes I c...

Casual Listener

  Plan Premium   Country Argentina   Device Xiaomi Redmi 7   Operating System Android 10  (QKQ1.191008.001) MIUI Global 11.0.1 (QFLEUXM)   My Question or I...

Mihail

Spotify Legend

3338 Views

6 replies

0 likes

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[Android][Developer] The application experiences bugs and slowdowns when I launch playlist or album

Hello, I'm a French user, and my Android Spotify application very often encounters bugs and latencies when I launch an album or a playlist. However, all of my liked titles are supposed to be downloaded on the micro SD card of my smartphone. However, ...

Regular

Hello, I'm a French user, and my Android Spotify application very often encounters bugs and latencies when I launch an album or a playlist. However, all of my liked titles are supposed to be download...

497 Views

0 replies

0 likes

Android
Developer
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Superuser Contribution Car Mode starts Shuffle play

PlanPremium FamilyCountryNorwayDeviceASUS ZenfoneOperating SystemAndroid 9 Pie My Question or IssueWhen I connect my phone to my car via Bluetooth the Spotify app starts in shuffle play automatically, how can I change this to not be the norm? I almos...

Casual Listener

Plan Premium Family Country Norway Device ASUS Zenfone Operating System Android 9 Pie   My Question or Issue When I connect my phone to my car via Bluetooth the Spotify app starts in s...

Novy

Moderator

1931 Views

1 replies

0 likes

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Changing your Tinder Top artist with Spotify.

I found out how to change your top artist. You have to literally change your anthem song. When you change the song. for example.. put mamacitá by Travis Scott ft Young Thug & RHQ as your anthem then go to your top artist & these 3 will show up. Click...

Newbie

I found out how to change your top artist. You have to literally change your anthem song. When you change the song.   for example..   put  mamacitá by Travis Scott ft Young Thug &...

4517 Views

0 replies

1 likes

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Superuser Contribution Play/pause icon is hidden

PlanPremiumCountryRussiaDeviceRedmi note 9 proOperating SystemAndroid 10 My Question or IssueAs you can see on the screenshot: play/pause icon is hidden as well as circle on the timeline progress bar

Newbie

  Plan Premium Country Russia Device Redmi note 9 pro Operating System Android 10   My Question or Issue As you can see on the screenshot: play/pause icon is hidden as well as ci...

Goofy

Regular

1012 Views

2 replies

0 likes

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Superuser Contribution No longer able to share songs to Facebook Stories

Everytime I try is says "looks like something went wrong, try again"Beyond frustrating Android 11Pixel 3aPremium

Newbie

  Everytime I try is says "looks like something went wrong, try again" Beyond frustrating   Android 11 Pixel 3a Premium

Alex

Spotify Legend

876 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify on android auto - Spotify doesn't seem to be working right now

PlanPremiumCountryItalyDeviceNokia 7 plusOperating SystemAndroid One version 10 My Question or IssueIt's some week that Spotify does not work anymore on android auto.I tried to unistall the updates of Android auto and update to last version again. I ...

Regular

Plan Premium Country Italy Device Nokia 7 plus Operating System Android One version 10   My Question or Issue It's some week that Spotify does not work anymore on android auto. I trie...

Peter

Spotify Legend

24854 Views

18 replies

3 likes

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Superuser Contribution Shuffle button in playlist not working when in horisontal mode

PlanPremiumCountrySwedenDeviceSamsung galaxy s21Operating SystemAndroid 11 My Question or IssueShuffle button in playlist not working when in horisontal mode. /emil

Regular

  Plan Premium Country Sweden Device Samsung galaxy s21 Operating System Android 11   My Question or Issue Shuffle button in playlist not working when in horisontal mode.  ...

CarlosE

Spotify Legend

563 Views

1 replies

0 likes

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Superuser Contribution Casting music is an absolute nightmare

PlanPremiumCountryNorwayDeviceSamsung Galaxy note 10+Operating SystemAndroid 11My Question or IssueThis has been an issue for very long that I've just now decided I've had enough and need to check if there's a fix. Whenever I cast music (usually to a...

Regular

Plan Premium Country Norway Device Samsung Galaxy note 10+ Operating System Android 11 My Question or Issue This has been an issue for very long that I've just now decided I've had enough an...

RiveDroite

Music Fan

816 Views

2 replies

1 likes

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Superuser Contribution It has been YEARS and I STILL can't make spotify stop showing up on my phone when playing on PC

I have never once, not ever once, wanted spotify to popup on my phone when I'm playing music on my desktop. I have never once clicked play on spotify on my desktop and wanted it to make music play from my phone or clicked play on my phone and wanted ...

Music Fan

I have never once, not ever once, wanted spotify to popup on my phone when I'm playing music on my desktop. I have never once clicked play on spotify on my desktop and wanted it to make music play fr...

Alex

Spotify Legend

633 Views

1 replies

0 likes

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Solved!!Superuser Contribution Default share for Twitter

PlanPremium familyCountryEnglandDevice(Samsung Galaxy S10)Operating System(Unknown) My Question or IssueHello, I accidentally selected Twitter Fleet, instead of Twitter Tweet as my default Twitter sharing option. I would be very grateful on advice in...

Casual Listener

  Plan Premium family Country England Device (Samsung Galaxy S10) Operating System (Unknown)   My Question or Issue Hello, I accidentally selected Twitter Fleet, instead of Twitt...

Primeeey

Regular

1454 Views

5 replies

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