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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35977 Views
  • 64 replies
  • 25 likes
  • 35977 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874111 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874111 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Available song does not play

Spoiler (Highlight to read) PlanPremiumCountryCHILE Device(Motorola One)Operating System( Android Oreo) My Question or IssueI want to play a song specificly and it shows available in the playlist or artist menu... but its the only one does not play w...

  • Casual Listener
  •   Plan Premium Country CHILE   Device (Motorola One) Operating System ( Android Oreo)   My Question or Issue I want to play a song specificly and it shows available in...
  • Ivan
  • Spotify Legend
  • 662 Views
  • 3 replies
  • 0 likes
  • Android
    player
    Premium
  • 662 Views
  • 3 replies
  • 0 likes

Superuser Contribution No video for Joe rogan

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 20 ultraOperating SystemAndroid Oreo My Question or IssueI can still not watch the Joe rogan podcast on my phone. It has been months since you've acquired Joe rogan, with the promise of being a...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy Note 20 ultra Operating System Android Oreo   My Question or Issue I can still not watch the Joe rogan podcast on my phone. It ...
  • Ver
  • Spotify Legend
  • 2069 Views
  • 1 replies
  • 0 likes
  • 2069 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lockscreen, album art pictures

PlanpremiumCountryfinlandDeviceOneplus 7 proOperating System)android 10My Question or IssueIt Ias been asked for years and you seem to never pay attention to it.Can you please give us an option to disable the cover art wallpaper in the lock screen? T...

  • Visitor
  •   Plan premium Country finland Device Oneplus 7 pro Operating System) android 10 My Question or Issue It Ias been asked for years and you seem to never pay attention to it. Can you pl...
  • óruairc
  • Casual Listener
  • 2169 Views
  • 3 replies
  • 8 likes
  • 2169 Views
  • 3 replies
  • 8 likes

Superuser Contribution Something went wrong ..

Plan CountryUAEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am using Galaxy S6 tablet, after OS last update whenever am clicking on the artist name on Spotify ...

  • Casual Listener
  • Plan   Country UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am usi...
  • Nabil-dxb
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing every 30 sec. while playing a song but podcasts are OK

PlanPremiumCountryTurkey DeviceHuawei Mate 10Operating SystemAndroid 9 My Question or IssueWhether it is on the background or opened on the screen, Spotify keeps pausing every 30 seconds only when playing a song, not podcast. I tried pretty much ever...

  • Casual Listener
  • Plan Premium Country Turkey  Device Huawei Mate 10 Operating System Android 9   My Question or Issue Whether it is on the background or opened on the screen, Spotify keeps pausing...
  • Novy
  • Moderator
  • 2125 Views
  • 1 replies
  • 0 likes
  • 2125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Connecting from Desktop to Andriod

PlanPremiumCountryUnited StatesDeviceOnePlus 8 Pro, PCOperating SystemOxygen Os 11, Windows 10 My Question or IssueWhen trying to transfer music from one device to the other, an issue I face is going from my computer to my phone, when I open Spotify ...

  • Music Fan
  • Plan Premium Country United States Device OnePlus 8 Pro, PC Operating System Oxygen Os 11, Windows 10   My Question or Issue When trying to transfer music from one device to the other,...
  • Ivan
  • Spotify Legend
  • 734 Views
  • 4 replies
  • 0 likes
  • andriod
    Desktop
    Windows 10
  • 734 Views
  • 4 replies
  • 0 likes

Superuser Contribution No Lyrics Option

PlanPremium StudentCountrySloveniaDeviceSamsung Galaxy s20Operating SystemAndroid 11, Windows 10 My Question or IssueI have switched from Deezer to Spotify, because of the student discount. I really miss the lyrics option and as far as I know it shou...

  • Visitor
  • Plan Premium Student Country Slovenia Device Samsung Galaxy s20 Operating System Android 11, Windows 10   My Question or Issue I have switched from Deezer to Spotify, because of the st...
  • Ver
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 2 likes
  • 410 Views
  • 1 replies
  • 2 likes

Superuser Contribution Trouble playing Offline after recent update(s)

PlanFamilyCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 11.0Spotify Version8.6.18.720My Question or IssueAfter the two most recent updates, I'm not able to play any offline media. I live where there is no connectivity of any kind such a...

  • Visitor
  • Plan Family Country USA Device Galaxy Note 20 Ultra Operating System Android 11.0 Spotify Version 8.6.18.720 My Question or Issue After the two most recent updates, I'm not able to play an...
  • Ivan
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify used up all my mobile data

Plan: PremiumCountry: NorwayDevice: Samsung Galaxy S10 Lite (up to date)OS: Android 11My Question or IssueSpotify used up the remaining 500MB of my data plan while I wasn't actively using the phone or Spotify. I can only assume it was downloading som...

  • Casual Listener
  • Plan: Premium Country: Norway Device: Samsung Galaxy S10 Lite (up to date) OS: Android 11 My Question or Issue Spotify used up the remaining 500MB of my data plan while I wasn't actively using t...
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lag/Crash, App impossible to use

PlanPremiumCountryFranceDeviceRealme 7iOperating SystemAndroid My Question or IssueYesterday (14/04/2021), everything was fine, since this morning (15/04/2021) the app doesn't work anymore... It is extremely laggy and crash anytime I try to play a so...

  • Casual Listener
  • Plan Premium Country France Device Realme 7i Operating System Android   My Question or Issue Yesterday (14/04/2021), everything was fine, since this morning (15/04/2021) the app doesn'...
  • Novy
  • Moderator
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle only plays songs in one section of playlist

Plan: FreeCountry: USADevice: Samsung Galaxy Tab E tablet For example, if I sort my playlist alphabetically by song name and click a song that begins with the letter "G" and shuffle, it will continue playing only songs beginning with "G."If my playli...

  • Music Fan
  • Plan: Free Country: USA Device: Samsung Galaxy Tab E tablet   For example, if I sort my playlist alphabetically by song name and click a song that begins with the letter "G" and shuffle...
  • Elena
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfiy Connect Sits On Connecting...

PlanPremiumCountryAustraliaDeviceSamsung S21+Operating SystemAndroid version 11 My Question or IssueI recently got a new mobile phone.Spotify Connect shows both my Sonos one speaker and my Denon AVR in the list of devices to connect to, but when I hi...

  • Casual Listener
  •   Plan Premium Country Australia Device Samsung S21+ Operating System Android version 11   My Question or Issue I recently got a new mobile phone. Spotify Connect shows both my ...
  • Jeremy
  • Spotify Legend
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Superuser Contribution volume

PlanPremiumCountry Brasil DeviceMotorola Moto One ActionOperating SystemAndroid One Sempre que bloqueio a tela o volume do spotify diminui.

  • Visitor
  •   Plan Premium Country Brasil   Device Motorola Moto One Action Operating System Android One   Sempre que bloqueio a tela o volume do spotify diminui.  
  • Elena
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • volume android changing
    volume bug
    volume difference
    Volume down
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Randomly pausing on Android

PlanNo registered planCountryUnited States of AmericaDevice(Samsung Galaxy S20 5GOperating System(Android) My Question or IssueMy music is still randomly pausing on my Android. I have cleared the caches/data, but I am still experiencing the same issu...

  • Regular
  • Plan No registered plan Country United States of America Device (Samsung Galaxy S20 5G Operating System (Android)   My Question or Issue My music is still randomly pausing on my Androi...
  • Jeremy
  • Spotify Legend
  • 632 Views
  • 5 replies
  • 0 likes
  • 632 Views
  • 5 replies
  • 0 likes

Some podcasts and shows not showing new episodes.

PlanPremiumCountryAustraliaDeviceRedmi k30 ultraOperating System(Android 10, MIUI 12) My Question or IssueHi,I've come across this wierd bug with my phone that has only appeared recently. I've noticed new episodes from some of the shows i follow don'...

  • Casual Listener
  •   Plan Premium Country Australia Device Redmi k30 ultra Operating System (Android 10, MIUI 12)   My Question or Issue Hi, I've come across this wierd bug with my phone that ha...
  • bnflx-_mtnliq
  • Casual Listener
  • 7513 Views
  • 2 replies
  • 0 likes
  • not updating
    podcast
    Shows
  • 7513 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Missing shuffle and repeat buttons

Listening to music today and noticed my playlist was shuffling automatically (I had turned it on shuffle a couple days ago and picked it up where it left off). However to my dismay I realized I cannot turn off the shuffle on this playlist because the...

  • Casual Listener
  • Listening to music today and noticed my playlist was shuffling automatically (I had turned it on shuffle a couple days ago and picked it up where it left off). However to my dismay I realized I canno...
  • Jeremy
  • Spotify Legend
  • 1622 Views
  • 8 replies
  • 0 likes
  • Android
    Playlists
  • 1622 Views
  • 8 replies
  • 0 likes

Superuser Contribution Current song playing doesn't show in the current song window

Plan. Premium CountryViệt Nam DeviceBlackBerry Operating System. Android My Question or IssueSuddenly the now playing pane pane has stopped updating to display the current song playing. On my Windows 10 PC I was earlier listening to Lana Delray, and ...

  • Music Fan
  •   Plan. Premium  Country Việt Nam  Device BlackBerry  Operating System. Android    My Question or Issue Suddenly the now playing pane pane has stopped updating ...
  • ECMalcolm
  • Regular
  • 38689 Views
  • 16 replies
  • 16 likes
  • 38689 Views
  • 16 replies
  • 16 likes

Superuser Contribution Lyrics don't show up anymore.

PlanPremiumCountryCanadaDeviceAndroid My Question or IssueSo until yesterday, lyrics on songs showed up automatically. Now lyrics do not show up at all. I went back to shows where the lyrics did show up yesterday, and now they do not display. There i...

  • Music Fan
  • Plan Premium Country Canada Device Android       My Question or Issue So until yesterday, lyrics on songs showed up automatically. Now lyrics do not show up at all. I went ba...
  • Eni
  • Moderator
  • 5901 Views
  • 8 replies
  • 4 likes
  • 5901 Views
  • 8 replies
  • 4 likes

Superuser Contribution [Android] Wrong title for playing song is displayed

PlanPremiumCountryUkraineDeviceOnePlus 7 ProOperating SystemAndroid 10, Oxygen OS 10.3.4.GM21AAApplication version8.5.78.909 My Question or IssueThe song name and picture are not matched with actually playing song. Please take a look at attached scre...

photo_2020-10-03 14.25.27.jpeg
  • Newbie
  • Plan Premium Country Ukraine Device OnePlus 7 Pro Operating System Android 10, Oxygen OS 10.3.4.GM21AA Application version 8.5.78.909   My Question or Issue The song name and picture...
  • Mihail
  • Spotify Legend
  • 2130 Views
  • 9 replies
  • 4 likes
  • 2130 Views
  • 9 replies
  • 4 likes