Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68351 Views
  • 69 replies
  • 26 likes
  • 68351 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29041 Views
  • 5 replies
  • 0 likes
  • 29041 Views
  • 5 replies
  • 0 likes

Superuser Contribution "now playing bar not updating" - still not fixed

PlanPremium StudentCountryUSADeviceSamsung Galaxy s21 ultraOperating SystemAndroid version 11 My Question or IssueI've looked at the ongoing issue thread that states that this issue has been fixed, however that is not the case at least in my experien...

  • Newbie
  •   Plan Premium Student Country USA Device Samsung Galaxy s21 ultra Operating System Android version 11   My Question or Issue I've looked at the ongoing issue thread that states ...
  • Alex
  • Spotify Legend
  • 1139 Views
  • 1 replies
  • 0 likes
  • 1139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can only play cached songs

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8 My Question or IssueSpotify is a streaming service that does not stream. I’ve been a premium user since 2012 and only had issues in the last few months. Originally my issue was that Spotify would stop...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 8   My Question or Issue Spotify is a streaming service that does not stream.   I’ve been a premium user since 2012 and only h...
  • Alex
  • Spotify Legend
  • 1490 Views
  • 1 replies
  • 0 likes
  • 1490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery draining fast, even in Airplane mode.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAirplane mode & background turned off and still drains battery FAST. I've uninstalled and res...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Airplan...
  • MafeG
  • Spotify Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection to denon amp

Hi. I am on a family plan. My phone connects to my denon amp but my sons phone will not. It shows all the google speakers but not the denon amp. PlanPremiumCountry DeviceSamsung Galaxy 7Operating System My Question or Issue

  • Casual Listener
  • Hi. I am on a family plan. My phone connects to my denon amp but my sons phone will not. It shows all the google speakers but not the denon amp.  Plan Premium Country   Device Samsun...
  • Elena
  • Moderator
  • 740 Views
  • 3 replies
  • 0 likes
  • Denon
  • 740 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Local Files on Android

Phone:AndroidSubscription:PremiumI downloaded some songs on my desktop and had no problems bringing them over to my phone (Samsung A50) and adding them to my playlists. I was listening to this one song on repeat for a day or so because I really liked...

  • Casual Listener
  • Phone: Android Subscription: Premium I downloaded some songs on my desktop and had no problems bringing them over to my phone (Samsung A50) and adding them to my playlists. I was listening to...
  • MafeG
  • Spotify Legend
  • 684 Views
  • 3 replies
  • 0 likes
  • Android
    Other
  • 684 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rewind button missing on lock screen

PlanPremiumCountryUSDevice(Pixel 4a)Operating System(Android 11) My Question or IssueRecently I noticed an issue with my spotify widget on the locked screen not having a rewind button. It is replaced by the "like" button instead. This happens in the ...

Screenshot_20210825-081538~2.png
  • Casual Listener
  • Plan Premium Country US Device (Pixel 4a) Operating System (Android 11)   My Question or Issue Recently I noticed an issue with my spotify widget on the locked screen not having a...
  • DoeJirt
  • Casual Listener
  • 1190 Views
  • 2 replies
  • 0 likes
  • 1190 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Playlists] New options for Spotify in your cell phone

Well, I would say that my real idea it is two new music playing options. The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hear music many nights in my life to relax and fall sleep. An...

  • Visitor
  • Well, I would say that my real idea it is two new music playing options.  The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hea...
  • Novy
  • Moderator
  • 507 Views
  • 2 replies
  • 1 likes
  • Android
    Playlists
  • 507 Views
  • 2 replies
  • 1 likes

Superuser Contribution No internet connection on first startup

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating System8.0.0 My Question or IssueWhen opening the app, it's extremely sluggish. Home, library and settings won't load. A message pops up: 'no internet connection' (or the Dutch translation ...

  • Regular
  • Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System 8.0.0   My Question or Issue When opening the app, it's extremely sluggish. Home, library and settings won't ...
  • MafeG
  • Spotify Legend
  • 1554 Views
  • 16 replies
  • 0 likes
  • 1554 Views
  • 16 replies
  • 0 likes

Superuser Contribution Spotify update with car thing causes car bluetooth to crash

PlanPremiumCountryUSADeviceS9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My phone just recently updated with that car mode and stuff. When I try to pair my phone with my 2015 kia optima infinity sound system I get an error that says udevi...

  • Regular
  • Plan Premium Country USA Device S9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My phone just recently updated with that car mode and stuff. When I try to pair my pho...
  • MafeG
  • Spotify Legend
  • 1853 Views
  • 16 replies
  • 0 likes
  • 1853 Views
  • 16 replies
  • 0 likes

Superuser Contribution Filters Reset/Flash When Interacting With Podcasts

PlanPremiumCountryUnited StatesDevicePixel 3Operating SystemAndroid 11 My Question or IssueI've been experiencing issues for the last couple months with podcast filters. If I set a filter, let's say Downloads, and scroll quickly through the list of e...

  • Regular
  • Plan Premium Country United States Device Pixel 3 Operating System Android 11   My Question or Issue I've been experiencing issues for the last couple months with podcast filters. If I...
  • MafeG
  • Spotify Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • Android
    filter
    Filter Reset
  • 691 Views
  • 1 replies
  • 0 likes

Negative Feedback on new Car Mode layout

Plan premiumCountry USA DeviceGoogle Pixel 4a5GOperating SystemAndroid 11 My Question or IssueSpotify version 8.6.54.820There was a recent post on this topic by another user in the Ideas section that was quickly closed because it wasn't "clear" enoug...

  • Newbie
  • Plan premium Country USA   Device Google Pixel 4a5G Operating System Android 11   My Question or Issue Spotify version 8.6.54.820 There was a recent post on this topic by another ...
  • Luke
  • Spotify Star
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist share, language changes on instagram story.

PlanPremiumCountryAustraliaDeviceHuawei Nova 5TOperating SystemAndroid 10 My Question or IssueHi, So I tried to share my 90s mix playlist on Spotify, and the language keeps changes on the Instagram story. I have tried to share a bunch of other playli...

  • Casual Listener
  • Plan Premium Country Australia Device Huawei Nova 5T Operating System Android 10   My Question or Issue Hi,    So I tried to share my 90s mix playlist on Spotify, and the l...
  • MafeG
  • Spotify Legend
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't stop player on Android (Samsung Note 10+

PlanFreeCountryUSADeviceNote 10+Operating SystemAndroid My Question or IssueI had the player open and swiped up to close it on the Android "running apps" page. The full-size player closed but then the mini-player fired up and resumed play (!!!)I coul...

  • Newbie
  • Plan Free Country USA Device Note 10+ Operating System Android   My Question or Issue I had the player open and swiped up to close it on the Android "running apps" page.   The f...
  • MafeG
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Lyrics

I would like to be able to read song lyrics on the android app. Maybe provide a button that could link to lyrics.

  • Visitor
  • I would like to be able to read song lyrics on the android app. Maybe provide a button that could link to lyrics. 
  • Novy
  • Moderator
  • 715 Views
  • 1 replies
  • 2 likes
  • Android
  • 715 Views
  • 1 replies
  • 2 likes

Superuser Contribution Sorting podcasts by unplayed results in flashing screen during playback

PlanPremiumCountryNLDeviceMoto G7 PowerOperating System10 My Question or Issue(See title)(Like every five seconds)It stops when screen is changed or phone is switched off and back on.

  • Regular
  • Plan Premium Country NL Device Moto G7 Power Operating System 10   My Question or Issue (See title) (Like every five seconds) It stops when screen is changed or phone is switched off...
  • CarlosE
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sound suddenly changes to spacial through earbuds

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Pixel 4aOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 11My Question or IssueI do not use any EQ, quality settings are set to very high throughout with optio...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 4a Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 11 My Question or Issue I ...
  • CarlosE
  • Moderator
  • 2000 Views
  • 3 replies
  • 0 likes
  • 2000 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Find a like playlist

I liked a playlist but didn't follow it. Is there any way to find the liked playlist?

  • Casual Listener
  • I liked a playlist but didn't follow it. Is there any way to find the liked playlist?
  • CarlosE
  • Moderator
  • 929 Views
  • 3 replies
  • 0 likes
  • 929 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs from local archives do not play on the smartphone

PlanPremium CountryBrazil Device(Xiaomi Redmi Note 8 Pro)Operating System(MIUI 12.5.2, Android 11, Windows 10) My Question or Issue I recently formatted my notebook. after that, as usual, I reinstalled spotify desktop and added songs from local files...

  • Newbie
  • Plan Premium   Country Brazil   Device (Xiaomi Redmi Note 8 Pro) Operating System (MIUI 12.5.2, Android 11, Windows 10)   My Question or Issue   I recently formatted ...
  • Jeremy
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution SD Card Crashing Spotify

PlanPremiumCountryBrazilDevicePoco X3 NFCOperating SystemAndroid 11 - MIUI 12.0.8Spotify app Version8.6.54.818 My Question or IssueI've followed the step guide, to a clean install on spotify app, but yet it's not working.When I've changed to the sd c...

  • Casual Listener
  • Plan Premium Country Brazil Device Poco X3 NFC Operating System Android 11 - MIUI 12.0.8 Spotify app Version 8.6.54.818   My Question or Issue I've followed the step guide, to a clea...
  • Eni
  • Moderator
  • 4582 Views
  • 3 replies
  • 0 likes
  • 4582 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback behavior issues on Android

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)    My Question or Issue Will occasionally pause playback of songs - This can happen...
  • CarlosE
  • Moderator
  • 2826 Views
  • 10 replies
  • 6 likes
  • bug android
    Playback issue
  • 2826 Views
  • 10 replies
  • 6 likes