Joe Rogan Podcast does not play

[MykesLogos]

Plan: Premium

Country: USA

Device

(Both Samsung Galaxy S7 and S20 FE 5g)

Operating System

(Android)

My Question or Issue

I cannot play JRE podcast on my device. It says "video cannot play in your location" but I just want to listen to audio. It does not work if I download and add to a Playlist either. How do I just get the audio to work?

[alamocoso]

Other threads show the same thing. Mods say to clean install the app, but Im using express VPN and it works when I shut it off. Still looking for a work around. So far, finding a server that lets me download the episode and going to airplane mode without wifi to start the episode works for me. Keeps playing when everything reconnects.

[Jeremy · Accepted solution]

Hey there @MykesLogos and @alamocoso,

Thank you for your posts here in the Community.

You should be able to download only audio in your Settings > Data Saver.

@MykesLogos - If you'd like to see the video as well, we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Note: Spotify doesn't officially support VPN.

If you have any questions we're always one reply away.

Cheers!

[bobhansen128]

I have the same problem. I followed the steps to do a clean reinstall of Spotify but still get the error "We're not able to play this video in the current location" when trying to watch #1572 or #1576. I don't use a VPN.

[Alex]

Hi there @bobhansen128,

Thanks for reaching out about this.

Can you let us know if this is happening on other episodes of the JRE and other podcasts as well or only on those specific episodes? Also, does this happen on multiple devices or the Web player?

You can try connecting to a different network like a mobile Hotspot if your data plan allows it.

Cheers.

[bobhansen128]

I tried playing #1576 on web. If I hit the play button it plays three ads and then stops. Does the same if I hit play again. I am able to play an audio-only podcast on both web and mobile (in this case I tried "How to be an upstander instead of a bystander" by Ted Talks Daily). I didn't try any other videos because I don't know of any.

[bobhansen128]

I tried turning Wi-Fi off on my smartphone and re-launched Spotify. I was able to watch the video on cellular. Then I switched off cellular and switched off Wi-Fi and the video won't play again. I can watch YouTube and browse the internet as usual though so I'm not sure why only Spotify is giving me issues.

[CarlosE]

Hey again @bobhansen128,

Thanks for keeping us posted.

As it seems to be happening only when using WiFi, could you try using a different WiFi network and let us know if the issue persists?

Also, if possible, could you try on a friend's or relative's account and let us know if the same happens there?

We'd also like to know the Spotify version you're running.

We'll be on the lookout.

[bobhansen128]

I will try another Wi-Fi network when I get a chance. I'm using Spotify 8.5.88.883.

[CarlosE]

Hey @bobhansen128,

Thanks for sharing that info.

Take the time you need to try with a different WiFi network and a different account. This would help us narrow down the cause of the issue.

If you have any questions, let us know. We'll be looking out for your reply.

Cheers.