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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5842 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution video podcast doesnt work with bluetooth headphones

PlanFree/PremiumFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...

Mihail

Spotify Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
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Superuser Contribution Google clock uses standard beeping instead of spotiy

PlanPremiumCountryGermany DeviceBlackBerry DTEK50Operating SystemAndroid Marshmallow My Question or IssueSome weeks prior to now my Google Clock App started using the standard sound for an alarm in stead of the chosen playlist.It still shows the play...

Regular

Plan Premium Country Germany  Device BlackBerry DTEK50 Operating System Android Marshmallow   My Question or Issue Some weeks prior to now my Google Clock App started using the st...

Jeremy

Spotify Legend

1723 Views

3 replies

1 likes

  • 1723 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why don't I get a new release announcement from the artist?

PlanPremium Operating SystemAndroid 10, Windows 10 My Question or IssueThe announcement here is the second section of the home page below the greeting section (in Android). And the top banner section (in desktop) I get announcement from some artists ...

Newbie

  Plan Premium   Operating System Android 10, Windows 10   My Question or Issue The announcement here is the second section of the home page below the greeting section (in Andr...

Alex

Spotify Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

[Android] Consistent language please

First off, i'm Danish. So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages where about half the page for some inexplicable reason is in da...

Visitor

First off, i'm Danish.   So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages whe...

222 Views

0 replies

0 likes

Android
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Solved!!Superuser Contribution Dislike/"Never play this song again" button (not only on daily mixes!)

Hi, 5 years premium user w/family account here. I NEED a feature to tell spotify to NEVER, EVER PLAY THIS SONG AGAIN. I think the dislike button will essentially do that, but that button is available only in the daily mixes. I want/need it everywhere...

Regular

Hi, 5 years premium user w/family account here. I NEED a feature to tell spotify to NEVER, EVER PLAY THIS SONG AGAIN. I think the dislike button will essentially do that, but that button is available...

Alex

Spotify Legend

1791 Views

1 replies

2 likes

  • 1791 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist Interface Bug, causes app crash

PlanPremium Family CountryLuxembourg DeviceXiaomi MI 9T Pro Operating SystemAndroid 10, MIUI 12.0.3 My Question or IssueThe app crashes when I click on any song after I open a playlist. (the playlist interface looks weird) Preview of how it looks :  ...

Visitor

Plan Premium Family   Country Luxembourg   Device Xiaomi MI 9T Pro   Operating System Android 10, MIUI 12.0.3   My Question or Issue The app crashes when I click on a...

Mario

Spotify Legend

525 Views

1 replies

0 likes

Android
bug
Crash
  • 525 Views
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Superuser Contribution Music is playing on other device when i hit play on phone, when it shows that phone is output device

PlanPremiumCountryCanadaDeviceGalaxy S9, pcOperating SystemLatest update, and windows 10 My Question or IssueMy phone and pc dont usually auto connect, which is okay. But when i pause the music on my pc when im taking a break from gaming, and change ...

Casual Listener

Plan Premium Country Canada Device Galaxy S9, pc Operating System Latest update, and windows 10   My Question or Issue My phone and pc dont usually auto connect, which is okay. But whe...

Rhiphiar

Visitor

14056 Views

12 replies

0 likes

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Solved!!Superuser Contribution Sound Keeps Cutting in and out.

PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...

Casual Listener

Plan Premium with Free Hulu Country USA Device Google Pixel 3a XL Operating System Android 11   My Question or Issue This has been going on for a few months.  Whenever I'm listeni...

sureman

Visitor

46953 Views

21 replies

6 likes

audio
cut out
Podcasts
sound
  • 46953 Views
  • 21 replies
  • 6 likes

Superuser Contribution Samsung 20+S spotify stops randomly

On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S. I have done the clean reinstall which did not fix the problem. I have done a clean reinstall on my d...

Visitor

On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S.   I have done the clean reinstall which di...

Eni

Moderator

916 Views

3 replies

0 likes

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Superuser Contribution can't see the list of songs for an album, and I'm a Premium member

Greetings.I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on Android.Am I missing something?TIA

Casual Listener

Greetings. I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on And...

Mario

Spotify Legend

623 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify keeps disconnecting / playlist keeps stopping

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueWhen playing a playlist, Spotify will play a few songs and then either:Stop playing the playlist, returning to the first song in pause mode (as if it had g...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue When playing a playlist, Spotify will play a few songs and then either: Stop ...

Novy

Moderator

955 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Superuser Contribution Losing bass / depth in music when using android auto.

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI have experienced a loss of bass / depth to my music when using android auto trough my Alpine ILX702D head unit , when streaming over bluetooth the b...

Visitor

  Plan Premium Country The Netherlands Device Huawei P20 Pro Operating System Android 10   My Question or Issue I have experienced a loss of bass / depth to my music when using a...

Mihail

Spotify Legend

783 Views

1 replies

0 likes

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Solved!!Superuser Contribution Podcast video description timeout

PlanFreeCountryMacedoniaDeviceSamsung Galaxy A21sOperating SystemAndroid 10 My Question or IssueHello,When watching The Joe Rogan Experience podcast on my mobile phone, specifically episode #1575, the "description" of the episode is blocking me from ...

Casual Listener

Plan Free Country Macedonia Device Samsung Galaxy A21s Operating System Android 10   My Question or Issue Hello, When watching The Joe Rogan Experience podcast on my mobile phone, spe...

Jeremy

Spotify Legend

848 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution How can I play local files that reside on my mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHow can I access local songs that I have downloaded on my phone? I have a bunch of songs downloaded that I used to be able to access through Google Play Music...

Visitor

Plan Premium Country USA Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue How can I access local songs that I have downloaded on my phone? I have a bunch of...

Jeremy

Spotify Legend

653 Views

1 replies

0 likes

local files
  • 653 Views
  • 1 replies
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Superuser Contribution song titles in playlist are invisible

PlanPremiumCountryBrazilDeviceSamsung A8 2018Operating SystemAndroid 9 My Question or Issuewhen I open any playlist, the song titles, playlist cover, and playlist name are invisible. have tried reinstalling, clearing cache, stopping the app but nothi...

Casual Listener

Plan Premium Country Brazil Device Samsung A8 2018 Operating System Android 9   My Question or Issue when I open any playlist, the song titles, playl...

Ver

Spotify Legend

1510 Views

4 replies

2 likes

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  • 2 likes

Superuser Contribution Spotify Premium Individual not available any more

I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that I need to update my payment method. Now however, o...

Casual Listener

I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that...

Murderwolf94

Newbie

3721 Views

2 replies

2 likes

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  • 2 likes

Solved!!Superuser Contribution My spotify break on second song and stop

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountryBrazilDevice(Xiaomi Redmi Note 7)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueGood Morn...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country Brazil Device (Xiaomi Redmi Note 7) Operating Sy...

Ivan

Spotify Legend

596 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Podcast listen location being forgotten - Joe Rogan

PlanFree/PremiumCountry DeviceAndroid Car StereoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Having been forced to download Spotify to continue to listen to Joe Rogan's podcast I am having an issue where the current lo...

Casual Listener

Plan Free/Premium Country   Device Android Car Stereo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Having been forced to download S...

Mihail

Spotify Legend

963 Views

3 replies

1 likes

  • 963 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify connect through Denon X2200W, Spotify flipping out.

PlanPremiumCountryBelgiumDeviceDesktop / Xiaomi Phone, Samsung phoneOperating SystemWindows 10, Android My Question or IssueI'm having issues with Spotify connect for a while now on my Denon X2200W.It's definitly related to Denon or Spotify, since my...

Visitor

Plan Premium Country Belgium Device Desktop / Xiaomi Phone, Samsung phone Operating System Windows 10, Android   My Question or Issue I'm having issues with Spotify connect for a while...

Terixon

Casual Listener

1003 Views

3 replies

1 likes

  • 1003 Views
  • 3 replies
  • 1 likes