Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395490 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumOperating SystemAndroid & Windows 10 My Question or IssueI'm going on a vacation with some friends and we got a collaborative playlist going. There are some sounds that I have locally and added to the playlist through my desktop, then went...
Plan Premium Operating System Android & Windows 10 My Question or Issue I'm going on a vacation with some friends and we got a collaborative playlist going. There are some sound...
Casual Listener
865 Views
2 replies
0 likes
PlanPremium DevicePixel Operating SystemAndroid My Question or IssueRadio voting options have disappeared so the radio functions as a playlist now. The thumbs up and down buttons are not there on mobile or the desktop app. The radio voting functional...
Plan Premium Device Pixel Operating System Android My Question or Issue Radio voting options have disappeared so the radio functions as a playlist now. The thumbs up an...
Spotify Legend
3263 Views
10 replies
8 likes
PlanPremiumCountryTaiwanDeviceSamsung Galaxy 20Operating SystemAndroid 11 My Question or IssueRecently I found that when I hit play button on my mobile Spotify app, my paired Wi-fi soundbar will automatically turn on.I checked my Spotify setting and ...
Plan Premium Country Taiwan Device Samsung Galaxy 20 Operating System Android 11 My Question or Issue Recently I found that when I hit play button on my mobile Spotify app, my paired...
Spotify Legend
486 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S20 Ultra 5GOperating SystemAndroid 11 My Question or IssueI have two different song notifications, the first one is the song I'm currently listening to, and the second is a song I was listening to a long time ago. ...
Plan Premium Country USA Device Samsung S20 Ultra 5G Operating System Android 11 My Question or Issue I have two different song notifications, the first one is the song I'm currently...
Moderator
481 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...
Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen My Question or Issue While connected to Active 2 Watch, both in ...
Moderator
3939 Views
7 replies
2 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy A30Operating System Android 11 My Question or IssueMy song keeps redownloading every time I open the the app. what can be the possible use of subscribing to premium if my songs aren't already downloaded? So...
Plan Premium Country India Device Samsung Galaxy A30 Operating System Android 11 My Question or Issue My song keeps redownloading every time I open the the app. what ca...
Spotify Legend
1189 Views
7 replies
0 likes
PlanPremiumCountry DevicePixel 3 Operating SystemAndroid My Question or IssueWhy after recent update can't I see more than one playlist tile per home screen heading without the ability to scroll horizontally to others?
Plan Premium Country Device Pixel 3 Operating System Android My Question or Issue Why after recent update can't I see more than one playlist tile per home screen h...
Casual Listener
758 Views
4 replies
0 likes
All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The problem is still there. pls help
All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The probl...
Visitor
9249 Views
4 replies
2 likes
For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium) literally any playlist or genre or song will resul...
For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium)...
Spotify Legend
2519 Views
13 replies
1 likes
PlanPremiumCountry DevicePixel 4aOperating SystemAndroid 11 My Question or IssueSince the update to the "your library" setup I have attempted to use the "your episodes" playlist and it has never once behaved like a playlist when I attempted to play f...
Plan Premium Country Device Pixel 4a Operating System Android 11 My Question or Issue Since the update to the "your library" setup I have attempted to use the "your episodes" ...
Moderator
1074 Views
2 replies
1 likes
I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub-folder, you cannot do this. This would be a great ...
I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub...
Moderator
465 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueHi everybody, Since few days, when I connect my phone by usb to my car. Spotify doesn't want to work and play any song.It always say me "Spotify ne semble pas fo...
Plan Premium Country France Device Xiaomi Mi A3 Operating System Android 10 My Question or Issue Hi everybody, Since few days, when I connect my phone by usb to my car. Spot...
Spotify Legend
1908 Views
9 replies
0 likes
About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "no internet connection available." Has problems conne...
About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "no...
Spotify Legend
771 Views
2 replies
5 likes
Since i have passed to premium spotify, my daily mix keep resetting during the same week. If i listen a daily mix today, tomorrow it may change out of the blue the whole playlist.I've tried to observe a pattern but it is impossible. There is no logic...
Since i have passed to premium spotify, my daily mix keep resetting during the same week. If i listen a daily mix today, tomorrow it may change out of the blue the whole playlist. I've tried ...
Gig Goer
4960 Views
6 replies
1 likes
So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out and I can't play. Why can't I listen to stuff if I pa...
So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out an...
312 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceOnePlus7Operating SystemAndroid 11 My Question or IssueWith the "new" look of the library I can still in my folders see all playlists even though I clicked the "downloaded" sorting option.
Plan Premium Country US Device OnePlus7 Operating System Android 11 My Question or Issue With the "new" look of the library I can still in my folders see all playlists even though I ...
Spotify Legend
721 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceAndroid Car HeadOperating SystemAndroid 10 My Question or IssueHow can I increase font size on Spotify Android? It is so small, literally unreadable. There is plenty of space onscreen, why everything is SO SMALL?
Plan Premium Country USA Device Android Car Head Operating System Android 10 My Question or Issue How can I increase font size on Spotify Android? It is so small, literally unreadabl...
Moderator
922 Views
1 replies
0 likes
PlanFreeCountryUnited States DeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueWhen I use the power button to turn my screen off, my music will randomly pause after 60 seconds or so. I checked settings and I have it so that Spotify is n...
Plan Free Country United States Device Samsung S10+ Operating System Android 9 My Question or Issue When I use the power button to turn my screen off, my music will randomly ...
Moderator
42575 Views
17 replies
17 likes
PlanPremiumCountryCanadaDeviceSamsung S9Operating SystemAndroid 10/Android 11 My Question or IssueI was on Android 10 and started having issues lately where if I ask Google Assistant to play music on Spotify, the Media keys (play, pause, skip) for Sp...
Plan Premium Country Canada Device Samsung S9 Operating System Android 10/Android 11 My Question or Issue I was on Android 10 and started having issues lately where if I ask ...
Spotify Legend
4058 Views
13 replies
0 likes
PlanStudent PremiumCountryUkDeviceSamsung galaxy s20+Samsung galaxy watch activeOperating SystemAndroid G986BXXS8DUE4Spotify 8.6.34.749 My Question or IssueThe song title will freeze, i can use all the buttons and and it responds but the song name an...
Plan Student Premium Country Uk Device Samsung galaxy s20+ Samsung galaxy watch active Operating System Android G986BXXS8DUE4 Spotify 8.6.34.749 My Question or Issue The song...
Spotify Legend
1652 Views
7 replies
0 likes
