Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41653 Views
  • 65 replies
  • 25 likes
  • 41653 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877600 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877600 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26277 Views
  • 4 replies
  • 0 likes
  • 26277 Views
  • 4 replies
  • 0 likes

Superuser Contribution please stop recomme ding music based on music I'm not liking

I am a teacher and I play "this is raffi" for my students. I have "liked" none of the songs, but I keep getting daily playlists of children's music I will never listen to. Is there any way to indicate that I do not want recomendations based on certai...

  • Newbie
  • I am a teacher and I play "this is raffi" for my students.  I have "liked" none of the songs, but I keep getting daily playlists of children's music I will never listen to.  Is there any wa...
  • Ver
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Your Library] Music cuts out when phone lockscreen comes on after being idle

Running into an issue where:1. Plug in headphones and play music2. Set down phone and after 1 minute, the phone screen goes back to screensaver3. Once screen changes, audio cuts out (pause) for a few seconds or until I turn on screen again Please hel...

  • Visitor
  • Running into an issue where: 1. Plug in headphones and play music 2. Set down phone and after 1 minute, the phone screen goes back to screensaver 3. Once screen changes, audio cuts out (pause) for...
  • Alex
  • Spotify Legend
  • 372 Views
  • 2 replies
  • 2 likes
  • Android
    Your Library
  • 372 Views
  • 2 replies
  • 2 likes

Superuser Contribution How do I listen to ALL songs by an artist?

I know you can go to an artist and "Shuffle" songs, but this only plays a selected amount of songs. How do I play or see a list of all the songs from an artist? Surely this is the most basic of features? - see all songs by an artist. There's some "Th...

  • Newbie
  • I know you can go to an artist and "Shuffle" songs, but this only plays a selected amount of songs. How do I play or see a list of all the songs from an artist?   Surely this is the most basic...
  • Djeraa
  • Music Fan
  • 940 Views
  • 2 replies
  • 0 likes
  • 940 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Using TV as a remote

Are you supposed to be able to use Spotify Connect from the Anroid TV app? I want to play music through my PC speakers and sound card while I'm working from my work laptop using the PC monitor. I'd prefer to be able to control it from the TV rather t...

  • Casual Listener
  •   Are you supposed to be able to use Spotify Connect from the Anroid TV app? I want to play music through my PC speakers and sound card while I'm working from my work laptop using the PC monito...
  • PaulM1c3
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle/repeat resets after changing song manually

Repeat button is not persistent after song change. I checked this thread about this problemhttps://community.spotify.com/t5/Ongoing-Issues/Android-Shuffle-is-disabled-when-selecting-another-track/idi-p/4490695/page/2 but this is not true, it wasn't f...

  • Casual Listener
  • Repeat button is not persistent after song change. I checked this thread about this problem https://community.spotify.com/t5/Ongoing-Issues/Android-Shuffle-is-disabled-when-selecting-another-track/i...
  • CarlosE
  • Moderator
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android TV: podcast continues without video after pause/play

PlanPremiumCountryPolandDeviceXiaomi Mi Box 4Operating SystemAndroid 9 (Android TV) My Question or IssueI'm watching the Joe Rogan Podcast with Elon Musk (episode #1609). (1) If I Pause the video, walk away for 3-5 minutes, then return to Play podcas...

  • Casual Listener
  • Plan Premium Country Poland Device Xiaomi Mi Box 4 Operating System Android 9 (Android TV)   My Question or Issue I'm watching the Joe Rogan Podcast with Elon Musk (episode #1609). &n...
  • CarlosE
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution After disconnect from Android Auto, media volume is at max

PlanPremiumCountryUSDeviceNote 10Operating SystemAndroid 10 My Question or IssueI just moved to Spotify from YTM and when I disconnect my Note 10 from Android Auto, it leaves my media volume at max and even continues playing the song for a second or ...

  • Regular
  • Plan Premium Country US Device Note 10 Operating System Android 10   My Question or Issue I just moved to Spotify from YTM and when I disconnect my Note 10 from Android Auto, it leaves...
  • Chief_longbeef
  • Regular
  • 1343 Views
  • 6 replies
  • 0 likes
  • 1343 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Samsung S10+ spotify wont play when set as Google alarm

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy S10 +Operating SystemAndroid 10 My Question or IssueIf i set my Google alarm to spotify song or Playlist it won't play unless the app is already open.

  • Music Fan
  • Plan Premium Country New Zealand  Device Samsung Galaxy S10 + Operating System Android 10   My Question or Issue If i set my Google alarm to spotify song or Playlist it won't play...
  • Ivan
  • Spotify Legend
  • 3556 Views
  • 3 replies
  • 0 likes
  • Samsung s10 Google alarm
  • 3556 Views
  • 3 replies
  • 0 likes

Add songs to queue from Search

(Check my screenshot, there is no option to Add to Queue for a song in search result) Let's say I'm enjoying a Daily Mix playlist, all songs in it are my favourites, I have put the playlist on shuffle just for fun, but in the middle of it someone rec...

  • Visitor
  • (Check my screenshot, there is no option to Add to Queue for a song in search result) Let's say I'm enjoying a Daily Mix playlist, all songs in it are my favourites, I have put the playlist on shuf...
  • MadmanOnWheels
  • Roadie
  • 1875 Views
  • 2 replies
  • 3 likes
  • 1875 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Spotify on pioneer avh-600ex

PlanFreeCountryU.S.A.DeviceGoogle pixel 2 XL Operating SystemAndroid 11 My Question or IssueI just started Spotify free to try it. I noticed on my Android phone there is a heart icon which if I understand this is kind of a like button or thumbs up li...

  • Visitor
  •   Plan Free Country U.S.A. Device Google pixel 2 XL   Operating System Android 11   My Question or Issue I just started Spotify free to try it. I noticed on my Android phon...
  • CarlosE
  • Moderator
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android shows songs but cannot play some

PlanPremiumCountryAustraliaDeviceHuawei Nova 3Operating SystemAndroid V9 My Question or IssueHi There I have a weird but frustrating issue. I can play some music but not others. For example, if I search for a song or an album, it can find it. The big...

  • Newbie
  • Plan Premium Country Australia Device Huawei Nova 3 Operating System Android V9   My Question or Issue Hi There I have a weird but frustrating issue. I can play some music but not ot...
  • Elena
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why is the new Spotify design not yet available on Android and why is it not possible to add a pictu

PlanPremiumCountryAustria DeviceXiaomi Mi10Operating SystemAndroid 11 My Question or IssueWhy is the new Spotify design not yet available on Android and why can't you add a picture to playlists. On iOS, the new design has been available since Februar...

  • Casual Listener
  • Plan Premium Country Austria   Device Xiaomi Mi10 Operating System Android 11   My Question or Issue Why is the new Spotify design not yet available on Android and why can't you ...
  • Mihail
  • Spotify Legend
  • 825 Views
  • 4 replies
  • 0 likes
  • 825 Views
  • 4 replies
  • 0 likes

Wakeify - Android Spotify Alarm Version 2.1

Hello. I have released version 2.1 of Wakeify. It's an Android app that allows you to wake up to Spotify tracks. You can download it here for free: https://play.google.com/store/apps/details?id=com.matthewmitchell.wakeify The app uses the Spotify app...

Screenshot_2016-02-07-17-46-36.png Screenshot_2016-02-07-17-52-22.png Screenshot_2016-02-07-17-47-01.png Screenshot_2016-02-07-18-01-24.png
  • Roadie
  • Hello.   I have released version 2.1 of Wakeify. It's an Android app that allows you to wake up to Spotify tracks. You can download it here for free: https://play.google.com/store/apps/de...
  • Duskfeline
  • Music Fan
  • 4240 Views
  • 4 replies
  • 1 likes
  • 4240 Views
  • 4 replies
  • 1 likes

Superuser Contribution [android] local Files not syncing or downloadingto mobile

PlanFamily PremiumCountryUnited StatesDeviceSamsung Galaxy A50Operating SystemWindows 8.1 My Question or IssueEvery time I use my local files and put in a song then sync it into my phone it doesn't show up and I add it to one of my Playlists all it s...

  • Visitor
  • Plan Family Premium Country United States Device Samsung Galaxy A50 Operating System Windows 8.1   My Question or Issue Every time I use my local files and put in a song then sync it i...
  • Eni
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download all music with one button?

Plan: PremiumCountry: US Device: Samsung Galaxy S21+Operating System: Android I installed spotify on my new phone and I'd like to download all my music as I have it on the old one. Is there a way to do this without going into each individual artist a...

  • Visitor
  • Plan:  Premium Country:  US   Device:  Samsung Galaxy S21+ Operating System:  Android    I installed spotify on my new phone and I'd like to downloa...
  • Eni
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't see song names in playlist

PlanPremiumCountryIsraelDevicecar’s media systemOperating SystemAndroidMy Question or Issuei can't see song names in playlistonl in Albums

  • Visitor
  • Plan Premium Country Israel Device car’s media system Operating System Android My Question or Issue i can't see song names in playlist onl in Albums
  • Eni
  • Moderator
  • 1195 Views
  • 11 replies
  • 1 likes
  • 1195 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution play spotify on HK on other SSID

Plan PremiumCountry NLDevice Samsung S10 + HK citation oneOperating SystemAndroid My Question or IssueHello all, I have a home network with multiple SSID's. for the simpel reason of security. All my trusted devices are on one SSID where guest are on ...

  • Casual Listener
  • Plan  Premium Country NL Device Samsung S10 + HK citation one Operating System Android   My Question or Issue Hello all, I have a home network with multiple SSID's. for the...
  • MichelU
  • Casual Listener
  • 2355 Views
  • 6 replies
  • 0 likes
  • 2355 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local files not syncing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemWindows 10 Pro / Android 10 My Question or IssueI'm having a lot of difficulty syncing local files from my laptop (Windows 10) to my phone. I've done it before once or twice, t...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Windows 10 Pro / Android 10   My Question or Issue I'm having a lot of difficulty syncing local files f...
  • Ver
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I lock my phone and music stops

I have a huwawi and everytime I lock my phone the music stops and app turns off. This has been happening for a week now. I've tired every awnser available on this Q&A nothing has worked. Everything for Spotify is enabled and tried reinstalling, hard ...

  • Newbie
  • I have a huwawi and everytime I lock my phone the music stops and app turns off. This has been happening for a week now. I've tired every awnser available on this Q&A nothing has worked. Everythi...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution marantz receiver not listed as device just on the app

PlanPremiumCountryItaly DeviceOneplus XOperating Systemandroid 7.1 My Question or Issuei own a Marantz NR1605, with spotify connect. i can see it as a device where to play my music from every PC where the spotify app is installed, but every time i se...

  • Casual Listener
  • Plan Premium Country Italy  Device Oneplus X Operating System android 7.1   My Question or Issue i own a Marantz NR1605, with spotify connect. i can see it as a device where to pl...
  • Mihail
  • Spotify Legend
  • 6258 Views
  • 6 replies
  • 0 likes
  • 6258 Views
  • 6 replies
  • 0 likes