Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPolandDeviceGalaxy S10+, Galaxy Watch Active 2Operating SystemAndroid 10 My Question or IssueHello,I have a problem with a connection between my phone and my smartwatch. At the beginning, it worked flawlessly but now I'm getting som...
Plan Premium Country Poland Device Galaxy S10+, Galaxy Watch Active 2 Operating System Android 10 My Question or Issue Hello, I have a problem with a connection between my phone and...
Visitor
1263 Views
2 replies
4 likes
PlanPremiumCountryCanadaDevicePixel 4 XLOperating SystemAndroid 11 My Question or IssueWhen utilizing Spotify to play music through Android Auto, Motion Sense controls do not work. The Motion Sense bar will light up and accept input (shows left and r...
Plan Premium Country Canada Device Pixel 4 XL Operating System Android 11 My Question or Issue When utilizing Spotify to play music through Android Auto, Motion Sense controls do not...
Spotify Legend
1313 Views
8 replies
0 likes
PlanPremiumCountryGermany DeviceGalaxy S21Operating SystemAndroid 11 App version 8.6.26.897 My Question or IssueLately (probably the last week) I've noticed the Spotify persistent notification doesn't update. It appears once, with the track you're pl...
Plan Premium Country Germany Device Galaxy S21 Operating System Android 11 App version 8.6.26.897 My Question or Issue Lately (probably the last week) I've n...
Casual Listener
1539 Views
2 replies
0 likes
My Question or IssueHi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn't made any difference. I am able to search for songs/...
My Question or Issue Hi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn'...
Spotify Legend
719 Views
3 replies
0 likes
I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause. Now you have to pull down the notification board hit the media button select the app and only then ...
I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause. Now you have to pull down the notificat...
Spotify Legend
448 Views
1 replies
0 likes
Premium CountryIndia DeviceSamsung S10+Operating SystemAndroid
Premium Country India Device Samsung S10+ Operating System Android
Not applicable
11877 Views
28 replies
2 likes
PlanPremiumCountryColombia, however I use a VPN sometimes. (I was not using it while the issue was happening) DeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI connect Spotify to a Yamaha R-N303 receiver, while connected, sometimes...
Plan Premium Country Colombia, however I use a VPN sometimes. (I was not using it while the issue was happening) Device Huawei P20 Pro Operating System Android 10 My Question ...
Moderator
2012 Views
6 replies
0 likes
Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for albums i need to tap through to the album before being...
Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for alb...
Spotify Legend
6364 Views
20 replies
11 likes
Plan PremiumCountryUkDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueAs above
Plan Premium Country Uk Device Google Pixel 3a Operating System Android 11 My Question or Issue As above
Spotify Legend
1224 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueImported local files on my PC, adding the files to a play list, and downloaded the playlist. Except the files cannot be played as expected: the two songs I tested...
Plan Premium Country US Device Samsung Galaxy S20 Operating System Android My Question or Issue Imported local files on my PC, adding the files to a play list, and downloaded the pla...
Spotify Legend
452 Views
1 replies
0 likes
Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...
Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...
Casual Listener
743 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 10eOperating SystemAndroid 10Spotify Version8.5.70.484 My Question or IssueSpotify screen will get stuck on album of song not currently playing will also randomly pause. Tapping the backward button starts it ...
Plan Premium Country USA Device Samsung Galaxy 10e Operating System Android 10 Spotify Version 8.5.70.484 My Question or Issue Spotify screen will get stuck on album of song not cu...
Moderator
6502 Views
8 replies
1 likes
My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support regarding this issue, they told that they could only he...
My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support rega...
Spotify Legend
324 Views
1 replies
0 likes
PlanPremiumCountry DeviceLG v60Operating SystemAndroid 11 My Question or IssueThe album art on my lock screen sometimes won't show when I play music from spotify. It works if I change the song on the lock screen and rarely if I change it in the app. ...
Plan Premium Country Device LG v60 Operating System Android 11 My Question or Issue The album art on my lock screen sometimes won't show when I play music from spotify...
Spotify Legend
1812 Views
1 replies
0 likes
still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing PlanPremiumCountryGreeceDeviceSamsung Galaxy S20ULTRA, Samsung Galaxy S7 edge, PX5 Operating SystemAndroid 10, Android 8, And...
still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing Plan Premium Country Greece Device Samsung Galaxy S20ULTRA, ...
Casual Listener
580 Views
3 replies
0 likes
Currently, at least on Android mobile, certain Playlist descriptions, including some made by Spotify, get cut off on the home screen, and there doesn't seem to be a way to read the full description of it, even after clicking into the Playlist. In fac...
Currently, at least on Android mobile, certain Playlist descriptions, including some made by Spotify, get cut off on the home screen, and there doesn't seem to be a way to read the full description o...
811 Views
0 replies
0 likes
Hi all! Something has really really been bugging me recently I mainly use Spotify on my phone a Samsung galaxy s10 has anybody else noticed the shortcuts at the top of the home page is no longer updating? It used to update regularly but it's been stu...
Hi all! Something has really really been bugging me recently I mainly use Spotify on my phone a Samsung galaxy s10 has anybody else noticed the shortcuts at the top of the home page is...
Spotify Legend
442 Views
3 replies
0 likes
Notification doesn't update in notification bar but it does up date in notification logPlanPremiumCountryAUDevicered magic 5gOperating SystemAndroid 10,11 (NX659J_UNCommon_8.57) My Question or IssueNotification needs fixing
Notification doesn't update in notification bar but it does up date in notification log Plan Premium Country AU Device red magic 5g Operating System Android 10,11 (NX659J_UNCommon_8.57) &nbs...
Spotify Legend
1340 Views
15 replies
0 likes
For the past few months, I'll open a playlist and select a song and it will play. Then about 20-seconds into the song, it'll suddenly stop and switch to the radio. This happens whether I select a specific song or select "Shuffle". Sometimes, I can go...
For the past few months, I'll open a playlist and select a song and it will play. Then about 20-seconds into the song, it'll suddenly stop and switch to the radio. This happens whether I ...
Moderator
1029 Views
7 replies
0 likes
PlanPremiumCountryRomaniaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueSo what's been happening since the last update (version 8.6.24.918) I've been experiencing some problems with streaming songs and clicking on playlists/ars...
Plan Premium Country Romania Device Samsung Galaxy S8+ Operating System Android 9 My Question or Issue So what's been happening since the last update (version 8.6.24.918) I've been e...
Moderator
331 Views
1 replies
0 likes
