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PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387245 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceAndroid/Samsung Galaxy 10Operating SystemAndroid Oreo My Question or IssueAll custom playlists shuffle. I...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Android/Samsung Galaxy 10 Operating Syst...
Spotify Legend
504 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueWhen I search for Only You, it shows me mixes and playlists that match my listening, but there is no slideshow anywhere. I've read the requirements and I am completely...
Plan Premium Country US Device LG Stylo 6 Operating System Android 10 My Question or Issue When I search for Only You, it shows me mixes and playlists that match my listening...
Moderator
1199 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueSince the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up...
Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the last update, the app is virtually unusable. It takes over a minute to load (someti...
Spotify Legend
1652 Views
8 replies
0 likes
PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open
Plan Premium duo plan Country Device Samsung galaxy 20 Operating System Android My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
Spotify Legend
589 Views
1 replies
0 likes
Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...
Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue.  ...
731 Views
0 replies
0 likes
PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...
Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1 My Question or Issue I'm reporting this as a new issue as I did mention it ...
Moderator
3655 Views
27 replies
0 likes
PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...
Plan Premium Country USA Device Moto Z2 Operating System Android 9 My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
Community Legend
2195 Views
1 replies
2 likes
Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...
Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are s...
Casual Listener
1597 Views
8 replies
5 likes
PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?
Plan Free/Premium Country Netherlands Device (Nokia 7 plus) Operating System (Android Pie.) My Question or Issue Bass boost keep resetting to zero, problem started after updati...
Visitor
15523 Views
34 replies
13 likes
PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...
Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
Moderator
1057 Views
3 replies
0 likes
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
Moderator
895 Views
2 replies
1 likes
PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...
Plan Premium Country UK/Germany Device LG G6 Operating System Android 9 My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...
Spotify Legend
1821 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...
Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android) My Question or Issue Before a bunch of updates were made, the application was linked to my exte...
Spotify Legend
1704 Views
5 replies
0 likes
PlanPremiumCountryCanadaDevicePixel 3aOperating SystemAndroid 11 My Question or IssueFor the last couple months, the same two items have appeared at the top of my home screen, even though I haven't listened to them since at least 2 months ago. These ...
Plan Premium Country Canada Device Pixel 3a Operating System Android 11 My Question or Issue For the last couple months, the same two items have appeared at the top of my home screen...
Spotify Legend
857 Views
5 replies
0 likes
PlanPremium CountryAustralia Operating SystemAndroid My Question or IssueSome songs are the normal white and you can click on them, add to playlist, etc.Some songs are light grey and cannot be played. They can still be 'liked' but not added to a play...
Plan Premium Country Australia Operating System Android My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...
Spotify Legend
860 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or IssueSpotify will load the home screen and crash instantly afterwards. I'm seeing similar complaints due to the recent update. Is this a known issue? Wh...
Plan Premium Country Germany Device (Samsung Galaxy S5 Neo Operating System Android 6.0.1 My Question or Issue Spotify will load the home screen and crash instantly afterwards. I'm s...
Moderator
758 Views
3 replies
0 likes
Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do not use automated maintenance software. Probably just gonna buy a be...
Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do...
Spotify Legend
578 Views
3 replies
0 likes
PlanPremiumCountrySpainDeviceRedmi Note 5Operating SystemAndroid 11 My Question or IssueMy home has changed and now it is a REALLY LONG list of cards that are completely irrelevant to me. There is no track of my daily mixes, weekly or release radar a...
Plan Premium Country Spain Device Redmi Note 5 Operating System Android 11 My Question or Issue My home has changed and now it is a REALLY LONG list of cards that are completely irre...
Spotify Star
946 Views
1 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid version 10 My Question or IssueI have a bluetooth headset with buttons on them to control my music (play/pause/skip etc). A short while ago they stopped working. I couldn't skip ...
Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android version 10 My Question or Issue I have a bluetooth headset with buttons on them to control my music (pl...
Moderator
2556 Views
3 replies
0 likes
PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueThe Spotify App keeps saying every playlist is empty (see attached). Therfore the app is basically useless since I can't play any songs from it. Furthermo...
Plan Free Country USA Device Samsung Galaxy S9 Operating System Android Version 10 My Question or Issue The Spotify App keeps saying every playlist is empty (see attached). Therfore ...
Moderator
669 Views
3 replies
0 likes
