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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5840 Views

0 replies

7 likes

  • 5840 Views
  • 0 replies
  • 7 likes

How do I change the language in your app?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Morning Alarm Won't Shuffle

PlanPremiumCountry DeviceSamsung Galaxy FE 5GOperating SystemAndriod 10 My Question or IssueI've grown tired of waking up to the same song over and over every morning.I've tried searching for solutions posted by other users with no luck.Turning on sh...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy FE 5G Operating System Andriod 10   My Question or Issue I've grown tired of waking up to the same song over and over every mo...

ipetrushevskiy

Newbie

12859 Views

4 replies

7 likes

  • 12859 Views
  • 4 replies
  • 7 likes

Superuser Contribution Wrapped

PlanFreeCountryUSADeviceSamsung Galaxy A20s My Question or IssueHello. I have two Spotify accounts, and I've used only one of them this year. However, I can't see my wrapped story nor my top 2020 songs playlist on my most used account, but when I log...

Visitor

Plan Free Country USA Device Samsung Galaxy A20s   My Question or Issue Hello. I have two Spotify accounts, and I've used only one of them this year. However, I can't see my wrapped stor...

Alex

Spotify Legend

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Spotify will not update or open anymore, I have tried everything

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9 My Question or Issuemy original issue was that I didn't have access to the Spotify wrapped story on my android (my phone would not let me update the app). I tried to restart my phone, restart the app, a...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy S9     My Question or Issue my original issue was that I didn't have access to the Spotify wrapped story on...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
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Superuser Contribution Offline Problem with a Playlist / Song

PlanPremiumGermany DeviceSamsung S10Operating SystemAndroid 10.0 My Question or IssueIf you play tracks from a playlist in offline mode and stop playing, the track where you stopped the music is no longer where you stopped the music and closed Spotif...

Casual Listener

Plan Premium Germany   Device Samsung S10 Operating System Android 10.0   My Question or Issue If you play tracks from a playlist in offline mode and stop playing, the track where...

Alex

Spotify Legend

629 Views

5 replies

0 likes

  • 629 Views
  • 5 replies
  • 0 likes

Superuser Contribution Mobile app problem

PlanFrial-Trial 3 MonthsCountryRussiaDeviceBlackview A7Operating SystemAndroid 7.0My Question or IssueAfter I "Deleted data" of the application everything broke, I wanted to delete the downloaded content, and did not find any button for this, because...

Casual Listener

  Plan Frial-Trial 3 Months Country Russia Device Blackview A7 Operating System Android 7.0 My Question or Issue After I "Deleted data" of the application everything broke, I wanted to...

Jeremy

Spotify Legend

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android and Chromecast having a break after a few minutes

PlanPremiumCountryGermanyDeviceXCover 4 / ChromecastOperating SystemAndroid Pie My Question or IssueWhen starting streaming from my Android to my TV with Chromecast Spotify always is having a break after a few minutes. Tipping play again everthing is...

Casual Listener

Plan Premium Country Germany Device XCover 4 / Chromecast Operating System Android Pie   My Question or Issue When starting streaming from my Android to my TV with Chromecast Spotify a...

Mihail

Spotify Legend

674 Views

6 replies

1 likes

  • 674 Views
  • 6 replies
  • 1 likes

Superuser Contribution Default Episodes playlist doesn't allow sorting or even respect the order episodes were added

PlanPremium FamilyCountryBrazilDeviceXiaomi MI A1Operating SystemAndroid My Question or IssueI recently realize there's a new feature that allows me easily to add podcasts episodes to a default playlist called "Meus Episodios" (My episodes). After a ...

Visitor

Plan Premium Family Country Brazil Device Xiaomi MI A1 Operating System Android   My Question or Issue I recently realize there's a new feature that allows me easily to add podcasts ep...

RichieHH

Regular

4656 Views

8 replies

23 likes

  • 4656 Views
  • 8 replies
  • 23 likes

Superuser Contribution Issues related to podcasts in play queue

PlanPremiumCountryDenmarkDeviceGoogle Pixel 3Operating SystemAndroid 11 My Question or IssueI have two issues related to podcasts and the play queue.1) When adding a podcast episode to the play queue, ca. 50% of the time, the episode is not added to ...

Casual Listener

Plan Premium Country Denmark Device Google Pixel 3 Operating System Android 11   My Question or Issue I have two issues related to podcasts and the play queue. 1) When adding a podcas...

Jeremy

Spotify Legend

958 Views

4 replies

2 likes

  • 958 Views
  • 4 replies
  • 2 likes

Solved!! Spotify not playing on my phone

PlanPremiumCountryUSADeviceLG V30+Operating SystemAndroid Pie(Version 9) My Question or IssueSpotify isn't working on my phone currently, but will work on the web browser and all other media outlets(speakers connected to Spotify). The other day, whil...

Casual Listener

Plan Premium Country USA Device LG V30+ Operating System Android Pie(Version 9)   My Question or Issue Spotify isn't working on my phone currently, but will work on the web browser and...

Bennyscrap

Casual Listener

657 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Music not playing on the phone

When I go out and try to listen in particular to Crim3s through my phone connected to the phone's network it starts playing the songs... but then at some point they stop playing. If I change the song from the same artist it starts playing and then ag...

Casual Listener

When I go out and try to listen in particular to Crim3s through my phone connected to the phone's network it starts playing the songs...  but then at some point they stop playing. If I change th...

Xenia

Moderator

481 Views

1 replies

0 likes

Android
Music
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android playlist download stuck on 0% and can't play songs

PlanPremiumCountryItalyDeviceSony SmartphoneOperating SystemAndroid Oreo My Question or IssueHi, this morning i tried listening to my playlist which i had downloaded on my phone as I am a Premium client. It started downloading again for some reason a...

Newbie

Plan Premium Country Italy Device Sony Smartphone Operating System Android Oreo   My Question or Issue Hi, this morning i tried listening to my playlist which i had downloaded on ...

Xenia

Moderator

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2020 Wrapped Story still not showing up

PlanPremiumCountryFrance DeviceSamsung Galaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueDespite Spotify saying it fixed the issue, I'm still unable to see my 2020 Wrapped Story. I can see the top artists of 2020 in my country etc but ...

Casual Listener

  Plan Premium Country France  Device Samsung Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue Despite Spotify saying it fixed the issue, I'm still unab...

Jeremy

Spotify Legend

2797 Views

5 replies

2 likes

  • 2797 Views
  • 5 replies
  • 2 likes

Superuser Contribution Still Can't See My Spotify Wrapped Banner

PlanFreeCountryTurkeyDeviceSamsung Galaxy J6+Operating SystemAndroid Pie My Question or IssueYesterday my Spotify wrapped banner wasn't showing. In the issue it says solved but banner still not showing and i don't see any update in play store.

Casual Listener

Plan Free Country Turkey Device Samsung Galaxy J6+ Operating System Android Pie   My Question or Issue Yesterday my Spotify wrapped banner wasn't showing. In the issue it says solved b...

Kanyi

Casual Listener

1595 Views

2 replies

1 likes

  • 1595 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Wrapped story still is not showing up

PlanPremiumCountryFinlandDeviceNokia 7.2Operating SystemAndroidMy Question or IssueWhen I go to open my spotify wrapped 2020, I can see the playlists and my most listened songs there, but the story won't show up. Someone already asked this earlier an...

Visitor

Plan Premium Country Finland Device Nokia 7.2 Operating System Android My Question or Issue When I go to open my spotify wrapped 2020, I can see the playlists and my most listened songs ther...

Elena

Moderator

1639 Views

1 replies

0 likes

  • 1639 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2020 Wrapped Story Is Not Showing Up

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueSo as of late I've watch 2020 wrapped roll out gradually across all my friends. However, I have yet to get a 2020 wrapped story.I got spotify back in late ...

Casual Listener

Plan Free Country United States Device Samsung Galaxy S10 Operating System Android My Question or Issue So as of late I've watch 2020 wrapped roll out gradually across all my friends. Howeve...

Elena

Moderator

6084 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Superuser Contribution Wrapped 2020 story still don't open

Spoiler (Highlight to read)BugBugPlanPremiumCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or IssueI use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't work when i click on it they stay black with the gr...

Newbie

Bug Plan Premium Country France Device Huawei P20 Lite Operating System Android 9   My Question or Issue I use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't wor...

Katerina

Spotify Legend

528 Views

1 replies

2 likes

  • 528 Views
  • 1 replies
  • 2 likes

[Android][Other] My wrapper 2020 doesn't work

When i try to see my 2020 wrapper the app crashes and restart. I don't have spotify crack, i have spotify premium, this situation is very frustrating, how can i solve this?

Visitor

When i try to see my 2020 wrapper the app crashes and restart. I don't have spotify crack, i have spotify premium, this situation is very frustrating, how can i solve this? 

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
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Superuser Contribution I can't listen music

PlanFree/PremiumCountryFranceOperating System(Android) My Question or IssueI just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an album ... the time stays at 0:00 and no sound can be heard.How can I fi...

Visitor

Plan Free/Premium Country France Operating System (Android)   My Question or Issue I just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an...

Katerina

Spotify Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible that I have not gotten a Wrapped 2020 story due to innactivity?

So I have had my Spotify account since 2016 but stopped using it since 2017 altho I have not deleted it. I started using it again about a month or so ago. I have updated Spotify and everything yet I have still not recieved my Wrapped 2020 story even ...

Casual Listener

So I have had my Spotify account since 2016 but stopped using it since 2017 altho I have not deleted it. I started using it again about a month or so ago. I have updated Spotify and everything yet I ...

megapcjones

Regular

1524 Views

3 replies

0 likes

Android
Story
Wrapped 2020
  • 1524 Views
  • 3 replies
  • 0 likes