Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46485 Views
  • 66 replies
  • 25 likes
  • 46485 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879761 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879761 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26838 Views
  • 4 replies
  • 0 likes
  • 26838 Views
  • 4 replies
  • 0 likes

Superuser Contribution Albums show unrelated tracks in preview

PlanFreeDeviceNokia 2.3Operating SystemAndroid 10 "Turn the Lights Off", "Misery Fell", "&" and "Cannibal" are not part of this album, yet they still show up the album outline. Also, not all tracks of this album are showing up here. A bit of help wou...

image.jpeg
  • Casual Listener
  • Plan Free Device Nokia 2.3 Operating System Android 10   "Turn the Lights Off", "Misery Fell", "&" and "Cannibal" are not part of this album, yet they still show up the album outl...
  • Mihail
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view tracks in an album

PlanFreeDeviceNokia 2.3Operating SystemAndroid 10 Unable to view all of the tracks of an album. The tracks appear in a 'block' of sorts but I'm unable to view all of the tracks of an album. A friend is also on the free plan but he's able to view trac...

image.png
  • Casual Listener
  • Plan Free Device Nokia 2.3 Operating System Android 10   Unable to view all of the tracks of an album. The tracks appear in a 'block' of sorts but I'm unable to view all of the tracks of ...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

[Android] Spotify Controls

I just got the new Galaxy S21 and now my when I listen to Spotify, my music is always showing on the lock screen, but I prefer this option to be turned off. All notifications for Spotify are turned off in my phone settings and in my spotify settings....

  • Visitor
  • I just got the new Galaxy S21 and now my when I listen to Spotify, my music is always showing on the lock screen, but I prefer this option to be turned off. All notifications for Spotify are turned o...
  • RiveDroite
  • Music Fan
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz NR1606 Spotify Connect stopped working

PlanPremiumCountryHong KongDeviceiPhone 11Operating SystemiOS14.2 My Question or IssueAll of a sudden Spotify Connect stopped working on both my NR1606 and 1607. I have done everything from a factory reset of the receivers, to resetting my entire hom...

  • Casual Listener
  • Plan Premium Country Hong Kong Device iPhone 11 Operating System iOS14.2   My Question or Issue All of a sudden Spotify Connect stopped working on both my NR1606 and 1607. I have done ...
  • yeesarm
  • Casual Listener
  • 1640 Views
  • 5 replies
  • 1 likes
  • 1640 Views
  • 5 replies
  • 1 likes

Superuser Contribution Google Clock Spotify doesn't work, returns NullPointerException

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid 11Spotify Version8.6.4.971My Question or IssueSpotify alarm feature doesn't work properly. I connected it to my account, it must have worked because it showed me my recently play...

  • Newbie
  • Plan Premium Country Australia Device Google Pixel 4a Operating System Android 11 Spotify Version 8.6.4.971 My Question or Issue Spotify alarm feature doesn't work properly. I connected it...
  • Mihail
  • Spotify Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Spotify connections notification doesn't go away

PlanPremiumCountryHungaryDeviceHuawei P30Operating SystemAndroid 10 My Question or IssueI've recently bought a Samsung Galaxy Active 2 smartwatch. I want to use Spotify on it, so clearly I dowloaded the app to the watch. When I connected to my phone,...

  • Newbie
  • Plan Premium Country Hungary Device Huawei P30 Operating System Android 10   My Question or Issue I've recently bought a Samsung Galaxy Active 2 smartwatch. I want to use Spotify on it...
  • RiveDroite
  • Music Fan
  • 1573 Views
  • 1 replies
  • 0 likes
  • 1573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play/pause icon is hidden

PlanPremiumCountryRussiaDeviceRedmi note 9 proOperating SystemAndroid 10 My Question or IssueAs you can see on the screenshot: play/pause icon is hidden as well as circle on the timeline progress bar

  • Newbie
  •   Plan Premium Country Russia Device Redmi note 9 pro Operating System Android 10   My Question or Issue As you can see on the screenshot: play/pause icon is hidden as well as ci...
  • Goofy
  • Regular
  • 841 Views
  • 2 replies
  • 0 likes
  • 841 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Mode starts Shuffle play

PlanPremium FamilyCountryNorwayDeviceASUS ZenfoneOperating SystemAndroid 9 Pie My Question or IssueWhen I connect my phone to my car via Bluetooth the Spotify app starts in shuffle play automatically, how can I change this to not be the norm? I almos...

  • Casual Listener
  • Plan Premium Family Country Norway Device ASUS Zenfone Operating System Android 9 Pie   My Question or Issue When I connect my phone to my car via Bluetooth the Spotify app starts in s...
  • Novy
  • Moderator
  • 1685 Views
  • 1 replies
  • 0 likes
  • 1685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Casting music is an absolute nightmare

PlanPremiumCountryNorwayDeviceSamsung Galaxy note 10+Operating SystemAndroid 11My Question or IssueThis has been an issue for very long that I've just now decided I've had enough and need to check if there's a fix. Whenever I cast music (usually to a...

  • Regular
  • Plan Premium Country Norway Device Samsung Galaxy note 10+ Operating System Android 11 My Question or Issue This has been an issue for very long that I've just now decided I've had enough an...
  • RiveDroite
  • Music Fan
  • 616 Views
  • 2 replies
  • 1 likes
  • 616 Views
  • 2 replies
  • 1 likes

Superuser Contribution No longer able to share songs to Facebook Stories

Everytime I try is says "looks like something went wrong, try again"Beyond frustrating Android 11Pixel 3aPremium

  • Newbie
  •   Everytime I try is says "looks like something went wrong, try again" Beyond frustrating   Android 11 Pixel 3a Premium
  • Alex
  • Spotify Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Folders only show downloaded playlist

PlanPremiumCountryCanadaDeviceMoto G5 PlusOperating SystemAndroid 8.1.0 My Question or IssueSo like everyone, I have a bunch of playlists in a bunch of folders. Now somehow, since the rework of the UI for the mobile library, any of my folders will on...

  • Casual Listener
  • Plan Premium Country Canada Device Moto G5 Plus Operating System Android 8.1.0   My Question or Issue So like everyone, I have a bunch of playlists in a bunch of folders. Now somehow...
  • Ver
  • Spotify Legend
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

[Android][Developer] The application experiences bugs and slowdowns when I launch playlist or album

Hello, I'm a French user, and my Android Spotify application very often encounters bugs and latencies when I launch an album or a playlist. However, all of my liked titles are supposed to be downloaded on the micro SD card of my smartphone. However, ...

  • Regular
  • Hello, I'm a French user, and my Android Spotify application very often encounters bugs and latencies when I launch an album or a playlist. However, all of my liked titles are supposed to be download...
  • 403 Views
  • 0 replies
  • 0 likes
  • Android
    Developer
  • 403 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle button in playlist not working when in horisontal mode

PlanPremiumCountrySwedenDeviceSamsung galaxy s21Operating SystemAndroid 11 My Question or IssueShuffle button in playlist not working when in horisontal mode. /emil

  • Regular
  •   Plan Premium Country Sweden Device Samsung galaxy s21 Operating System Android 11   My Question or Issue Shuffle button in playlist not working when in horisontal mode.  ...
  • CarlosE
  • Moderator
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app comes up blank

PlanPremiumCountryHungaryDeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueThis issue has been going on for a while now on my phone, I saw threads like this but they were all old and solved apparently. I have a Oneplus 6 with Android 10, ...

  • Regular
  •   Plan Premium Country Hungary Device OnePlus 6 Operating System Android 10   My Question or Issue This issue has been going on for a while now on my phone, I saw threads like th...
  • CarlosE
  • Moderator
  • 1002 Views
  • 11 replies
  • 0 likes
  • 1002 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution [Android] [Podcasts] Can't play podcasts on some Samsung Galaxy S phones

ProblemI cannot play any of podcasts using two of my phones: Samsung Galaxy S8 and Galaxy S8+.I press Play and...nothing happens. On Android Auto screen I can see it try to load something but no other results.Problem doesn't exist on my account at an...

  • Casual Listener
  • Problem I cannot play any of podcasts using two of my phones: Samsung Galaxy S8 and Galaxy S8+. I press Play and...nothing happens. On Android Auto screen I can see it try to load something but no ...
  • hubim
  • Casual Listener
  • 3980 Views
  • 8 replies
  • 0 likes
  • Android
    Podcasts
  • 3980 Views
  • 8 replies
  • 0 likes

Changing your Tinder Top artist with Spotify.

I found out how to change your top artist. You have to literally change your anthem song. When you change the song. for example.. put mamacitá by Travis Scott ft Young Thug & RHQ as your anthem then go to your top artist & these 3 will show up. Click...

  • Newbie
  • I found out how to change your top artist. You have to literally change your anthem song. When you change the song.   for example..   put  mamacitá by Travis Scott ft Young Thug &...
  • 3995 Views
  • 0 replies
  • 1 likes
  • 3995 Views
  • 0 replies
  • 1 likes

Superuser Contribution It has been YEARS and I STILL can't make spotify stop showing up on my phone when playing on PC

I have never once, not ever once, wanted spotify to popup on my phone when I'm playing music on my desktop. I have never once clicked play on spotify on my desktop and wanted it to make music play from my phone or clicked play on my phone and wanted ...

  • Music Fan
  • I have never once, not ever once, wanted spotify to popup on my phone when I'm playing music on my desktop. I have never once clicked play on spotify on my desktop and wanted it to make music play fr...
  • Alex
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto doesn't load Spotify library

Hello. I have an Opel Karl MY 2019 and a smartphone Xiaomi Mi 9 Lite, with MIUI 12.0.5 and Android 10I connected my phone to car with USB type-C cable and all apps works correctly, but I have some problems with Spotify (currently, I have a 3-months t...

  • Casual Listener
  • Hello. I have an Opel Karl MY 2019 and a smartphone Xiaomi Mi 9 Lite, with MIUI 12.0.5 and Android 10 I connected my phone to car with USB type-C cable and all apps works correctly, but I have some ...
  • CarlosE
  • Moderator
  • 1462 Views
  • 3 replies
  • 0 likes
  • 1462 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New user, can't find podcast

PlanPremiumCountryBangladeshDevice(Samsung Galaxy S9, Laptop, Web player)Operating System(Ubuntu Desktop) My Question or IssueI can't find podcast anywhere in the horizon - android phone, Ubuntu desktop app, web player. Tried the online help section,...

  • Newbie
  • Plan Premium Country Bangladesh Device (Samsung Galaxy S9, Laptop, Web player) Operating System (Ubuntu Desktop)   My Question or Issue I can't find podcast anywhere in the horizon - a...
  • Mihail
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Your Library test

There is a test for select users with a new Your Library. Head over to the iOS thread to get an overview and share your feedback.

  • Spotify
  • Spotify
  • There is a test for select users with a new Your Library. Head over to the iOS thread to get an overview and share your feedback.
  • 1260 Views
  • 0 replies
  • 5 likes
  • 1260 Views
  • 0 replies
  • 5 likes