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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854718 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854718 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20459 Views
  • 3 replies
  • 0 likes
  • 20459 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops very often when I'm online

PlanPremiumCountryGermanyDeviceXiaomi Mi 9t ProOperating SystemMIUI 11 My Question or IssueMy music randomly stops playing every 10-60 seconds. It is very annoying and I cannot enjoy my music like this at all. This only happens in online mode. (Even ...

  • Visitor
  • Plan Premium Country Germany Device Xiaomi Mi 9t Pro Operating System MIUI 11   My Question or Issue My music randomly stops playing every 10-60 seconds. It is very annoying and I cann...
  • Elena
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei p40

PlanPremiumCountryGermanyDeviceHuawei p 40 lite My Question or IssueThe problem is that the new Huawei phones don't have the Google services. Is there any possibility to get the apk for Android at the website?Thanks for the helpJan

  • Visitor
  • Plan Premium Country Germany Device Huawei p 40 lite   My Question or Issue The problem is that the new Huawei phones don't have the Google services. Is there any possibility to get th...
  • JD22159
  • Casual Listener
  • 9924 Views
  • 2 replies
  • 0 likes
  • 9924 Views
  • 2 replies
  • 0 likes

Superuser Contribution Saved artist not showing up search

PlanPremiumCountryUNITED STATES DeviceGOOGLE PIXEL 3 Operating SystemANDROID 10 My Question or IssueWhenever I go to artist and search for an artist that I saved it says no results found but when I actually go to their page the songs are still saved.

  • Casual Listener
  • Plan Premium Country UNITED STATES  Device GOOGLE PIXEL 3  Operating System ANDROID 10   My Question or Issue Whenever I go to artist and search for an artist that I saved it...
  • Xenia
  • Moderator
  • 365 Views
  • 4 replies
  • 0 likes
  • 365 Views
  • 4 replies
  • 0 likes

Superuser Contribution extremely slow app and downloads on huawei p20 pro

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid9 / EMUI 9.1.0My Question or IssueI try to use spotify on huawei 20 pro. Im using it with a fast WIFI. The app reacts very slow. on every click at first a site with grayed out conte...

  • Casual Listener
  •   Plan Premium Country Germany   Device Huawei p20 pro Operating System Android9 / EMUI 9.1.0 My Question or Issue I try to use spotify on huawei 20 pro. Im using it with a fast ...
  • musjuwil
  • Casual Listener
  • 741 Views
  • 3 replies
  • 0 likes
  • 741 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify lag on Mi Box S

PlanFree/PremiumCountryFranceDeviceMi Box SOperating SystemAndroid TV My Question or IssueHello,On my Mi Box S (android TV) there are lags of 1 to 3 seconds of music since I bought it.Is there a fix ?Thanks !

  • Visitor
  • Plan Free/Premium Country France Device Mi Box S Operating System Android TV   My Question or Issue Hello, On my Mi Box S (android TV) there are lags of 1 to 3 seconds of music si...
  • Peter
  • Spotify Legend
  • 2009 Views
  • 1 replies
  • 1 likes
  • 2009 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Songs aren't unique across albums and singles

When I download an album containing several songs, that should also be apply to some individual singles as well. For example, look at below album: https://open.spotify.com/album/50FHINh9xisewZgfucGbVL?si=m4KjIrdnTn-g1F6QyXO0WA I downloaded it fully. ...

  • Newbie
  • When I download an album containing several songs, that should also be apply to some individual singles as well.   For example, look at below album:   https://open.spotify.com/album/50F...
  • Peter
  • Spotify Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • Download
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove "liked songs" playlist from app

How do I remove the "liked songs" playlist? It doesn't show up on the desktop, but shows up on my app. I have my playlists specifically organized, and I do not like, or want, this playlist to show!

  • Newbie
  • How do I remove the "liked songs" playlist? It doesn't show up on the desktop, but shows up on my app. I have my playlists specifically organized, and I do not like, or want, this playlist to show! ...
  • Correen21
  • Visitor
  • 58497 Views
  • 20 replies
  • 19 likes
  • 58497 Views
  • 20 replies
  • 19 likes

Solved!!Superuser Contribution My Samsung Gear S2 can't install Spotify app

PlanPremiumCountryIndonesiaDeviceSamsung Gear S2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a problem on my Samsung Gear S2. Before i uninstall the Spotify app, There's no connection from my Samsung Gear ...

WhatsApp Image 2019-04-26 at 11.51.22 AM.jpeg
  • Newbie
  • Plan Premium Country Indonesia Device Samsung Gear S2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have a problem on my Samsung Gear S2...
  • cruskai239
  • Visitor
  • 4664 Views
  • 6 replies
  • 1 likes
  • 4664 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs play twice when I search for them

Plan PremiumCountry US DevicePixel 2Operating SystemAndroid 10 My Question or IssueIf I search for a song and play it, it does a great job. Until it gets to the end of the song. Then it always plays the exact same song again. After that, it begins pl...

  • Casual Listener
  • Plan Premium Country US   Device Pixel 2 Operating System Android 10   My Question or Issue If I search for a song and play it, it does a great job. Until it gets to the end o...
  • uniqueusername2
  • Casual Listener
  • 730 Views
  • 2 replies
  • 0 likes
  • 730 Views
  • 2 replies
  • 0 likes

Superuser Contribution Low Quality Cover Art In Lock Screen

 PlanPremiumCountryTurkeyDeviceLG G7 ThinQ LM-G710EM 64GBOperating SystemAndroid 9 My Question or IssueCover arts in my phone appear on lock screen as fullscreen. Lately these album covers started to show in low quality and I have not changed a setti...

Screenshot_20200610-214715.png
  • Regular
  •   Plan Premium Country Turkey Device LG G7 ThinQ LM-G710EM 64GB Operating System Android 9   My Question or Issue Cover arts in my phone appear on lock screen as fullscreen. Lately th...
  • rocknrollinn
  • Regular
  • 889 Views
  • 2 replies
  • 1 likes
  • 889 Views
  • 2 replies
  • 1 likes

[Android] [Bluetooth] Metadata not updating - Lexus

PlanPremium FamilyCountryUnited KingdomDeviceSamsung Galaxy S10+Samsung Galaxy Note 10+Operating SystemS10+ - Android 10 - G975FXXU4BTAANote10+ - Android 10 - N976BXXS3BTC1 My Question or Issue Hello everyone!I have reported this issue back in Septem...

  • Casual Listener
  • Plan Premium Family Country United Kingdom Device Samsung Galaxy S10+ Samsung Galaxy Note 10+ Operating System S10+  - Android 10 - G975FXXU4BTAA Note10+ - Android 10 - N976BXXS3BTC1 &...
  • 710 Views
  • 0 replies
  • 2 likes
  • 710 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution [Android Auto] Steering wheel buttons do not work for skipping podcasts back/forwards 15 secs

PlanPremiumCountryUSDeviceGoogle Pixel 2 // 2020 VW Jetta GLI (Autobahn trim)Operating SystemAndroid 10 // Android Auto My Question or IssueHi Spotify team, I have a rather vexing issue for you: I have a 2020 VW Jetta GLI (Autobahn trim—may be import...

  • Regular
  • Plan Premium Country US Device Google Pixel 2 // 2020 VW Jetta GLI (Autobahn trim) Operating System Android 10 // Android Auto   My Question or Issue Hi Spotify team, I have a rather v...
  • Peter
  • Spotify Legend
  • 4783 Views
  • 5 replies
  • 0 likes
  • 4783 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify playlists duration

PlanPremiumCountryPolandDevice(Sony Xperia 10 Plus, iPhone 7)Operating System(Android 10, iOS 13) Does someone have an explanation why is for the same playlists created by Spotify I can see its total duration on my iPhone but not on Android phone (se...

IMG_0438.PNG Screenshot (Jun 11, 2020 11_11_42).png
  • Regular
  • Plan Premium Country Poland Device (Sony Xperia 10 Plus, iPhone 7) Operating System (Android 10, iOS 13)   Does someone have an explanation why is for the same playlists created by Spot...
  • Demart
  • Regular
  • 618 Views
  • 4 replies
  • 0 likes
  • 618 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Anzeige für Neuheiten

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGuten Morgen, ich hatte vor einigen Wochen für einige Tage rechts oben auf der App-Startsei...

  • Casual Listener
  • Plan Premium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Guten...
  • Elena
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hintergrund Rauschen

Hallo, Leider habe ich ein störendes Hintergrund rauschen, so dass man leise Musik schlecht hören kann, kein Genuss. Ich verwende ein Android System 9.1 mit einem Doopro S95 Pro Handy. Abgespielt wird auf Bose Bluetooth Lautsprecher. Im Spotify ist f...

  • Casual Listener
  • Hallo,  Leider habe ich ein störendes Hintergrund rauschen, so dass man leise Musik schlecht hören kann, kein Genuss.  Ich verwende ein Android System 9.1 mit einem Doopro S95 Pro Handy. ...
  • Elena
  • Moderator
  • 1908 Views
  • 1 replies
  • 0 likes
  • 1908 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs change on their own

I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.

  • Visitor
  • I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.  
  • Mario
  • Spotify Legend
  • 258 Views
  • 2 replies
  • 1 likes
  • 258 Views
  • 2 replies
  • 1 likes

Superuser Contribution Retroceder musica pelo botão de fone com fio

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoPremiumPaísBrasilDispositivoSamsung Galaxy S10+Sistema OperacionalAndroid 10 Minha pergunta ou questão:Boa noite a todos. Volte...

  • Casual Listener
  • Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Premium País Brasil Dispositivo Samsung Galaxy S10+ Sistema Operaci...
  • Xenia
  • Moderator
  • 1588 Views
  • 1 replies
  • 0 likes
  • 1588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Problem

I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the time any advice??

  • Visitor
  • I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the ti...
  • Peter
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Graue Balken statt Albumtitel

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe die App schon mehrmals bei installiert. Das Problem ...

  • Visitor
  • Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe d...
  • Dito2
  • Visitor
  • 1212 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1212 Views
  • 1 replies
  • 1 likes

App crashes spontaneously

PlanPremiumCountryRomaniaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI listen to music on my buds and when i'm browsing apps like facebook or instagram the screen freezes and the spotify app crashes and i have to reopen the sp...

  • Music Fan
  •   Plan Premium Country Romania Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue I listen to music on my buds and when i'm browsing apps like faceboo...
  • Fishtaco
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes