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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...
Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11 My Question or Issue Hi, I can't connect the Sonos speakers via Spotify Connect, they simp...
Newbie
3109 Views
12 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung S10Operating SystemAndroid 10, UI 2.5 My Question or IssueSince a few weeks my Spotify doesn't work properly. When starting up the first 10 seconds are okay. I can play songs and switch to others. After thos...
Plan Premium Country Netherlands Device Samsung S10 Operating System Android 10, UI 2.5 My Question or Issue Since a few weeks my Spotify doesn't work properly. When starting up the ...
Spotify Legend
676 Views
2 replies
0 likes
Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... Any suggestions?
Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... ...
Casual Listener
5500 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDeviceS10e and S7Operating SystemAndroid My Question or IssueLocal Files are greyed out and not playingI have tried everything listed here and still not playing:https://community.spotify.com/t5/Android/Play-quot-local-files...
Plan Premium Country Australia Device S10e and S7 Operating System Android My Question or Issue Local Files are greyed out and not playing I have tried everything listed here and st...
Spotify Legend
2553 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my years that Ive spent following various artist around the world are gone. the app count...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All my ...
Newbie
550 Views
2 replies
1 likes
PlanPremiumCountryGreeceDeviceGalaxy S9 plusOperating SystemAndroid 10 My Question or IssueHello all, This is the third time happened to me this year, I have lost all my downloaded albums (not playlists) on my android phone. I always have the onlien ...
Plan Premium Country Greece Device Galaxy S9 plus Operating System Android 10 My Question or Issue Hello all, This is the third time happened to me this year, I have lost al...
Moderator
371 Views
1 replies
0 likes
I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.
I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and...
Newbie
40260 Views
57 replies
18 likes
I have many songs added to my playlist from my PC and downloaded on my phone.Only one song is appearing greyed out and isn't playing in the playlist even though it is downloaded. I can play it if i select it directly PlanPremiumCountryGermanyDeviceHu...
I have many songs added to my playlist from my PC and downloaded on my phone. Only one song is appearing greyed out and isn't playing in the playlist even though it is downloaded. I can play it if i...
Spotify Legend
941 Views
3 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung s20Operating SystemAndroid 11 Spotify is draining a lot of battery while listening to it in offline mode (about 6-7% per hour) and having the app running in the background, also I noticed my phone is getting som...
Plan Premium Country Germany Device Samsung s20 Operating System Android 11 Spotify is draining a lot of battery while listening to it in offline mode (about 6-7% per ...
Casual Listener
782 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceSamsung A40, Oneplus 7 Spotify Crashes every time I try to use my car controls. Worked perfectly for the last year then in the last month or 2 it crashes anytime I try to change song. I have tried clearing the cache and data...
Plan Premium Country UK Device Samsung A40, Oneplus 7 Spotify Crashes every time I try to use my car controls. Worked perfectly for the last year then in the last month or 2 it ...
Spotify Legend
370 Views
1 replies
0 likes
This is already the 3rd device (OnePlus 8T) in the past year I'm experiencing this on. I download a playlist, only for it to keep redownloading some songs every single time I open the app, it became so unbearably annoying that I am considering ditchi...
This is already the 3rd device (OnePlus 8T) in the past year I'm experiencing this on. I download a playlist, only for it to keep redownloading some songs every single time I open the app, it became ...
Spotify Legend
2781 Views
5 replies
2 likes
This is on all of my devices (Android tablet, phone, and Windows Laptop), using internet connections provided by xfinity and AT&T, and happening both while I am and am not using a Bluetooth connection, so I've pretty much narrowed it down to an issue...
This is on all of my devices (Android tablet, phone, and Windows Laptop), using internet connections provided by xfinity and AT&T, and happening both while I am and am not using a Bluetooth conne...
Moderator
575 Views
1 replies
0 likes
For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my phone, logged out everywhere,etc... I press play and...
For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my p...
Spotify Legend
1471 Views
3 replies
2 likes
PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 11 + Android Auto (for phone screens) My Question or IssueFrom last update skipping tracks using bluetooth controller stopped working when Android Auto is running. Still working w...
Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 11 + Android Auto (for phone screens) My Question or Issue From last update skipping tracks usin...
Casual Listener
2160 Views
8 replies
7 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20+, Galaxy Watch Active 2Operating SystemAndroid 11, Tizen 5.5.0.1 My Question or IssueI just got a Galaxy Watch Active 2 and if I use the Spotify Widget on my watch, there is a constant "Spotify connection...
Plan Premium Country USA Device Samsung Galaxy S20+, Galaxy Watch Active 2 Operating System Android 11, Tizen 5.5.0.1 My Question or Issue I just got a Galaxy Watch Active 2 and if I...
Spotify Legend
1138 Views
1 replies
0 likes
PlanFree/PremiumFreeCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0My Question or IssueVideo wont play of I'm using bluetooth headphones. If I turn of...
Plan Free/Premium Free Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.0.0...
Visitor
2881 Views
8 replies
2 likes
PlanFree/PremiumFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Free Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questio...
Spotify Legend
555 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceBlackBerry DTEK50Operating SystemAndroid Marshmallow My Question or IssueSome weeks prior to now my Google Clock App started using the standard sound for an alarm in stead of the chosen playlist.It still shows the play...
Plan Premium Country Germany Device BlackBerry DTEK50 Operating System Android Marshmallow My Question or Issue Some weeks prior to now my Google Clock App started using the st...
Spotify Legend
1819 Views
3 replies
1 likes
PlanPremium Operating SystemAndroid 10, Windows 10 My Question or IssueThe announcement here is the second section of the home page below the greeting section (in Android). And the top banner section (in desktop) I get announcement from some artists ...
Plan Premium Operating System Android 10, Windows 10 My Question or Issue The announcement here is the second section of the home page below the greeting section (in Andr...
Spotify Legend
589 Views
1 replies
0 likes
First off, i'm Danish. So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages where about half the page for some inexplicable reason is in da...
First off, i'm Danish. So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages whe...
232 Views
0 replies
0 likes
