Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21533 Views
  • 57 replies
  • 22 likes
  • 21533 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867796 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867796 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24205 Views
  • 4 replies
  • 0 likes
  • 24205 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to I empty the favorites list?

PlanPremium DeviceSamsung Galaxy S8 My Question or IssueHow do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requires confirmation "are you sure?", so by hand I will never do it. But to empty it ...

  • Newbie
  • Plan Premium   Device Samsung Galaxy S8   My Question or Issue How do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requir...
  • Ver
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't show current artist/song

PlanPremiumCountryGermanyDevicesamsung S10+Operating Systemadnroid My Question or IssueMy App doesn't show the current playing artist nor song. It shows an other Album I listened to any time before and also stops playing for no obvious reason. The Pl...

  • Visitor
  • Plan Premium Country Germany Device samsung S10+ Operating System adnroid   My Question or Issue My App doesn't show the current playing artist nor song. It shows an other Album I list...
  • Alex
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ads missing up

I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then another 30 minutes free add followed again by more ads...

  • Visitor
  • I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then ano...
  • Alex
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Avoiding auto-scrolling while adding songs to a playlist

PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...

  • Casual Listener
  •   Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android   My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
  • Maroxib
  • Casual Listener
  • 675 Views
  • 2 replies
  • 0 likes
  • 675 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android multiple save locations

Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, and shelled out for a decent SD card. But I discovered today,...

  • Visitor
  • Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround.   Finally upgraded to a phone (Motorola G8) with decent storage space, a...
  • Elena
  • Moderator
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues

Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or another song, the one that was playing stays the same in...

  • Regular
  • Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or anoth...
  • Mihail
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution Please give us a toggle for Car View/Car Play for non-Bluetooth (AUX cable) users

PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...

  • Casual Listener
  • Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
  • Ver
  • Spotify Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • aux cable
    bluetooth
    Car Play
    car view
    manual toggle
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tuggling shuffle on curated playlists

When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9

  • Newbie
  • When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario?   Premium plan Android ver 9
  • Jeremy
  • Spotify
  • 413 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
    shuffle
    UI
  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Phone Audio Control locked by Spotify Connect

PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...

  • Casual Listener
  • Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8   My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...
  • Jeremy
  • Spotify
  • 1363 Views
  • 4 replies
  • 0 likes
  • 1363 Views
  • 4 replies
  • 0 likes

This beta version is absolutely terrible

It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...

  • Music Fan
  • It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
  • janetbeautiful
  • Music Fan
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not register as running on my android and causes some odd interactions (detailed).

PlanPremiumCountryUSA DeviceGalaxy S20 Ultra (T-Mobile)Operating SystemAndroid 10Spotify Version (Most recent)8.5.75.766 My Question or IssueFrequently, my Spotify app will not show as if it is running on my phone, even though it is. I will hear musi...

  • Casual Listener
  • Plan Premium Country USA   Device Galaxy S20 Ultra (T-Mobile) Operating System Android 10 Spotify Version (Most recent) 8.5.75.766   My Question or Issue Frequently, my Spotify...
  • T3vin0t3r095
  • Casual Listener
  • 527 Views
  • 2 replies
  • 1 likes
  • Android
    bug
  • 527 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution status bar inside app doesnt change song info

PlanPremiumCountryRussiaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI don't know why it happens but sometimes status bar inside the app just froze and even though music keep playing in status bar displays one song and the same tim...

  • Visitor
  • Plan Premium Country Russia Device Huawei P20 Pro Operating System Android   My Question or Issue I don't know why it happens but sometimes status bar inside the app just froze and eve...
  • Alex
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant load after import

PlanPremiumCountryUkraineDeviceasus zenfone 6Operating SystemAndroid My Question or IssueAdter importing 2500 tracks its not loading in app. From web all is ok

  • Visitor
  • Plan Premium Country Ukraine Device asus zenfone 6 Operating System Android    My Question or Issue Adter importing 2500 tracks its not loading in app. From web all is ok
  • Alex
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Suffle.

PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...

  • Casual Listener
  • Plan Free Country US Device LG V30+ Operating System Android   My Question or Issue Hi. Some playlist created by spotify cannot be shuffled.  And not all the songs show in my mob...
  • Jeremy
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't login on my phone, getting message 'You're offline' while not

hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...

  • Visitor
  • hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...
  • Ver
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Xiaomi] Spotify crash with Wi-Fi network

Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...

  • Visitor
  • Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...
  • Alex
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Superuser Contribution Like icon miss

PlanPremiumCountryRussia Device(Samsung A50)Operating System(Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - another icon. Why and how I can get back my like icon to like faster?

  • Newbie
  • Plan Premium Country Russia   Device (Samsung A50) Operating System (Android 9)   Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - ...
  • Jeremy
  • Spotify
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops responding to airpods pro

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid1 1 (with latest updates) My Question or IssueI recently bought a set of Airpods Pros and have had a lot of trouble using them with spotify. If I press play on the airpods, the music wil...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 4 Operating System Android1 1 (with latest updates)   My Question or Issue I recently bought a set of Airpods Pros and have had a lot of tr...
  • Alex
  • Spotify Legend
  • 1255 Views
  • 1 replies
  • 0 likes
  • Airpods Pro
    bluetooth
    remote
  • 1255 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android) App Freezing to show what song is playing

PlanFamily PremiumCountryUKDeviceOppo Find X2 ProOperating SystemAndroid 10 Color OS 7.1 My Question or IssueWhen using the app and the connection in the sonos app the song that is showing as playing does not match the actual song. I can control the ...

  • Casual Listener
  • Plan Family Premium Country UK Device Oppo Find X2 Pro Operating System Android 10 Color OS 7.1   My Question or Issue When using the app and the connection in the sonos app the song t...
  • Alex
  • Spotify Legend
  • 637 Views
  • 4 replies
  • 2 likes
  • 637 Views
  • 4 replies
  • 2 likes

Daily drive Playlist not shuffling anymore

Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...

  • Casual Listener
  • Premium, Android 10 on Honor 10.   Dear team,  It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes