Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan PremiumCountryUKDeviceSamsung S20eOperating SystemAndroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have recently purchased first HI Fi with integrated Spotify Connect. I am using phone to control this from the Spotify app...
Plan Premium Country UK Device Samsung S20e Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have recently purchased first HI F...
Moderator
412 Views
3 replies
0 likes
Can you please add a search function with your own playlist. It would be so much easier to search a song within my own playlist, as sometimes I want to listen to my playlist from a certain point. Helps avoiding the stress of find songs I know I have ...
Can you please add a search function with your own playlist. It would be so much easier to search a song within my own playlist, as sometimes I want to listen to my playlist from a certain point. Hel...
Spotify Star
339 Views
1 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHey everyoneI got a small problem but somehow it really gets on my nerves.When I use Spotify on my Android phone over my phones data it works without a probl...
Plan Premium Country Switzerland Device Fairphone 3 Operating System Android 10 My Question or Issue Hey everyone I got a small problem but somehow it really gets on my nerves. ...
Spotify Legend
1001 Views
10 replies
0 likes
PlanPremiumCountrybelgiumDevice(xiaomi mi8)Operating System( Android ) My Question or Issuesince the new UI these spotify lists don't sync to my mobile device. On the desktop i removed the songs i don't want to see anymore, but on my cellphone they s...
Plan Premium Country belgium Device (xiaomi mi8) Operating System ( Android ) My Question or Issue since the new UI these spotify lists don't sync to my mobile device. On the desktop...
Spotify Legend
1204 Views
11 replies
0 likes
PlanPremiumCountryGreeceDeviceOnePluss 6TOperating SystemAndroid 10 / Oxygen OS 10.3.8 My Question or IssueAndroid Auto works flawlessly through USB cable. The sound of Spotify is transmited normaly through the Bluetooth connection when I disconnect ...
Plan Premium Country Greece Device OnePluss 6T Operating System Android 10 / Oxygen OS 10.3.8 My Question or Issue Android Auto works flawlessly through USB cable. The sound of Spoti...
Music Fan
5721 Views
20 replies
1 likes
I have some issue after restart in android 11 in samsung a70 When i restart my phone i saw spotify is log out from my account and i always after downloading new musics put it in offline mode for decrease my wifi usage.you know that if spotify sets to...
I have some issue after restart in android 11 in samsung a70 When i restart my phone i saw spotify is log out from my account and i always after downloading new musics put it in offline mode&n...
Spotify Legend
709 Views
1 replies
0 likes
Spotify has stopped downloading songs though it informs me that they are presently being downloaded. I can rule out problems with a lack of disc space on the sd card nor have I reached the 10,000 songs limit. My internet connection is stable. Yet, wh...
Spotify has stopped downloading songs though it informs me that they are presently being downloaded. I can rule out problems with a lack of disc space on the sd card nor have I reached the 10,000 son...
Spotify Legend
3700 Views
3 replies
0 likes
Plan: PremiumCountry: USADevice: Samsung Galaxy S9Operating System: Android 10My Question or IssueSince the May 3 update, in the Android App, if I sort my playlist by most recently added (3 dots->sort playlist->recently added up arrow), the most rece...
Plan: Premium Country: USA Device: Samsung Galaxy S9 Operating System: Android 10 My Question or Issue Since the May 3 update, in the Android App, if I sort my playlist by most recently a...
Casual Listener
1984 Views
4 replies
4 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueNEXT SONG PLAYS,BUT SONG FROM A WHILE AGO'S METADATA IS STILL SHOWING. CORRECT QUEUE IS SHOWN THOUGHAs you can see below the song I was listening to ~20 minutes a...
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android My Question or Issue NEXT SONG PLAYS,BUT SONG FROM A WHILE AGO'S METADATA IS STILL SHOWING. CORRECT QUEUE IS SHOWN...
Spotify Legend
533 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceHuawei P30 Lite MAR-LX3AOperating SystemAndroid 10 My Question or IssueI'm on the verge of losing it, guys. I guess I'm writing this more as a major bug report than expecting any immediate help. Around three weeks ago th...
Plan Premium Country Mexico Device Huawei P30 Lite MAR-LX3A Operating System Android 10 My Question or Issue I'm on the verge of losing it, guys. I guess I'm writing this more as a m...
Spotify Legend
725 Views
1 replies
2 likes
Hi, When listening to podcasts I often skip the last bit using the default skip 15secs ahead button, which replaces the usual skip to next track button when on podcasts opposed to music. However, when you press it during the last 15secs of the episod...
Hi, When listening to podcasts I often skip the last bit using the default skip 15secs ahead button, which replaces the usual skip to next track button when on podcasts opposed to music. &n...
Spotify Legend
750 Views
7 replies
1 likes
Also "slider" volume control was removed from expanded view when song is played and background video is visible.
Also "slider" volume control was removed from expanded view when song is played and background video is visible.
Music Fan
557 Views
2 replies
0 likes
PlanPremiumCountryRomaniaDevicePixel 2XLOperating SystemAndroid 9 My Question or IssueHello Guys, I bought a samsung galaxy watch 46mm and i can't find spotify app on galaxy store. I try with this link http://apps.samsung.com/gear/appDetail.as?appId=...
Plan Premium Country Romania Device Pixel 2XL Operating System Android 9 My Question or Issue Hello Guys, I bought a samsung galaxy watch 46mm and i can't find spotify app on...
Newbie
11282 Views
4 replies
0 likes
PlanPremiumCountryUSDeviceOnePlus 6TOperating SystemAndroid 10 I'm running into a weird problem where many of the Daily Mixes are missing from the "Made for You", on both my phone and the desktop app. For example, at the moment I can see Daily Mix 2 ...
Plan Premium Country US Device OnePlus 6T Operating System Android 10 I'm running into a weird problem where many of the Daily Mixes are missing from the "Made for You", on both my ph...
Spotify Legend
407 Views
1 replies
0 likes
PlanPremiumCountryNetherlands DeviceMotorola G(8)Operating SystemAndroid My Question or IssueThe songs in my playlist won't play in their sorted order (Recently added, newest songs at the top) but the other way around. If I play the most recently add...
Plan Premium Country Netherlands Device Motorola G(8) Operating System Android My Question or Issue The songs in my playlist won't play in their sorted order (Recently added,...
Spotify Star
466 Views
1 replies
1 likes
PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...
Plan Premium Country United Kingdom Device All - account related Operating System N/A My Question or Issue My playlist folder has disappeared from my account overnight? Not s...
Spotify Legend
1047 Views
7 replies
0 likes
My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...
My Question or Issue Music is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think i...
Spotify Legend
691 Views
3 replies
0 likes
Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...
Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top ...
Spotify Legend
422 Views
1 replies
0 likes
I am unable to play my favorite songs from specific artists.Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even jus...
I am unable to play my favorite songs from specific artists. Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs wo...
Regular
17408 Views
21 replies
11 likes
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop com...
Spotify Legend
895 Views
1 replies
0 likes
