Can't login to android app, no message

[macie_te_kolke]

Plan

Premium

Country

Poland

Device

Motorola G9 Power

Operating System

Android 11

My Question or Issue

Hello,
I have found a similar topic, but it has not figured out my problem. I have changed a password, and I am not able to log in. Go Spotify app, click login, and nothing. Spotify immediately turns off. Without any error message. I can log in to the web player. 

[Emilia_8]

Hello @macie_te_kolke, 

Thank you for reaching out to the Community!

I'd recommend performing clean reinstall of your Spotify mobile app. It's different than regular reinstallation.
Just find your device in this article and follow the steps provided there. 

Once you've done that, please try to log in again. 

Let me know how it goes! 

[macie_te_kolke]

Thanks for the quick reply, I have done it before and still nothing 😞 Maybe is any other application which caused the problem? Can I check it somehow?

[Emilia_8]

Thanks for confirming @macie_te_kolke!

Could you try logging in to your Spotify account on a different mobile device? 

This might help to determine if the issue is account- or device related. 

I'll keep an eye out for your reply!