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Can't login to android app, no message

Can't login to android app, no message

macie_te_kolke

Plan

Premium

Country

Poland

Device

Motorola G9 Power

Operating System

Android 11

 

My Question or Issue

Hello,
I have found a similar topic, but it has not figured out my problem. I have changed a password, and I am not able to log in. Go Spotify app, click login, and nothing. Spotify immediately turns off. Without any error message. I can log in to the web player. 

Reply
3 Replies

Emilia_8

Hello @macie_te_kolke

 

Thank you for reaching out to the Community!

I'd recommend performing clean reinstall of your Spotify mobile app. It's different than regular reinstallation.
Just find your device in this article and follow the steps provided there. 

Once you've done that, please try to log in again. 

 

Let me know how it goes! 

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

macie_te_kolke

Thanks for the quick reply, I have done it before and still nothing 😞 Maybe is any other application which caused the problem? Can I check it somehow?

Emilia_8

Thanks for confirming @macie_te_kolke!

 

Could you try logging in to your Spotify account on a different mobile device? 

This might help to determine if the issue is account- or device related. 

 

I'll keep an eye out for your reply! 

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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