Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375691 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
How do you turn off shuffle on a google pixel phone with a premium account? Thanks.
How do you turn off shuffle on a google pixel phone with a premium account? Thanks.
Moderator
912 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceHuawei p30 liteOperating SystemEMUI 10.0My Question or IssueMy local files that I have on my computer (Windows10) used to work fine and always sync to my phone but now they don't I have done clean installs on both device...
Plan Premium Country Canada Device Huawei p30 lite Operating System EMUI 10.0 My Question or Issue My local files that I have on my computer (Windows10) used to work fine and always ...
Spotify Legend
1588 Views
8 replies
0 likes
I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not listed in the devices in Spotify! And at the same time ...
I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not list...
Casual Listener
571 Views
1 replies
0 likes
I'm using Spotify web on my laptop (Windows 10). When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though). Also when Spotify is in background adverts playing steals focus from whatever i'm doing on m...
I'm using Spotify web on my laptop (Windows 10). When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though). Also when Spotify is...
Spotify Legend
873 Views
3 replies
0 likes
Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting. All of the Google searches I did in advance show a 6-band Equalizer with a green colour-scheme (I've attached an example), where...
Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting. All of the Google searches I did in advance show a 6-band Equa...
Spotify Legend
1678 Views
1 replies
0 likes
PlanPremiumCountryU.S.DevicePixel 2Operating System My Question or IssueI have tried creating a blended playlist with a friend and it is adding songs/artists that I have specifically went in and disliked. I believe my account was hacked a while back ...
Plan Premium Country U.S. Device Pixel 2 Operating System My Question or Issue I have tried creating a blended playlist with a friend and it is adding songs/artists that I hav...
Spotify Legend
1043 Views
3 replies
0 likes
PremiumCosta RicaAndroid 9 (Samsung), Tablet Amazon Fire 8 When I go home, I don't see all the playlists for each category, I just see one.Example, on "Based on your recent listening" there is only one playlist and so on. I log in with Facebook. I un...
Premium Costa Rica Android 9 (Samsung), Tablet Amazon Fire 8 When I go home, I don't see all the playlists for each category, I just see one. Example, on "Based on your recent listening" ...
Casual Listener
584 Views
2 replies
0 likes
What happened to the equlizer that spotify had? Controling volume and bass...
What happened to the equlizer that spotify had? Controling volume and bass...
Casual Listener
1098 Views
6 replies
2 likes
PlanPremium Device(Macbook Pro)Operating System(MacOSX Mojave) I just restarted my application after an update. and now i can't sort by artist and albums at the same time anymore; The album thumb link to music don't work for a long time and you didn'...
Plan Premium Device (Macbook Pro) Operating System (MacOSX Mojave) I just restarted my application after an update. and now i can't sort by artist and albums at the same time an...
Casual Listener
845 Views
2 replies
2 likes
Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...
Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...
Moderator
2690 Views
17 replies
0 likes
I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order. - Android phoneThis has made Spotify Much less enjoyable, and if it cannot be fixed, I plan to c...
I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order. - Android phone This has made Spotify ...
Spotify Star
426 Views
1 replies
1 likes
When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!
When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!
Spotify Star
447 Views
1 replies
0 likes
Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i did everything to be able to fix this yet nothing wor...
Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i di...
Spotify Star
831 Views
1 replies
0 likes
PlanPremiumCountryU.KDeviceOppo Find X3 Lite Operating SystemAndroid 11 Spotify Version8.6.68.1225 When going to my list of profile followers or who I follow, all of them appear to be greyed out (appears that the colours have reversed - greyed out if...
Plan Premium Country U.K Device Oppo Find X3 Lite Operating System Android 11 Spotify Version 8.6.68.1225 When going to my list of profile followers or who I foll...
Spotify Legend
505 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceLG G6SystemAndroid 9 My Question or IssueI can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinstalling the app, didn't work. I couldn't find anything in settings either. Every time...
Plan Premium Country Netherlands Device LG G6 System Android 9 My Question or Issue I can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinst...
Spotify Legend
10899 Views
17 replies
2 likes
Using premium on Android, I'd like the default when playing an album to be NOT shuffle play. So I can just press the green button and play an album from the beginning and not faff around pressing the interlinked arrows in now playing. Why is this not...
Using premium on Android, I'd like the default when playing an album to be NOT shuffle play. So I can just press the green button and play an album from the beginning and not faff around pressing the...
Spotify Legend
766 Views
3 replies
0 likes
PlanPreniumCountryCanada DeviceLG G6Operating SystemAndroid My Question or IssueHi, My issue is that my liked album and songs are not sync correctly across my devices. I mainly use my destock (Win 10) to select and like album. But when I switch to my...
Plan Prenium Country Canada Device LG G6 Operating System Android My Question or Issue Hi, My issue is that my liked album and songs are not sync correctly across my...
Spotify Legend
469 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceSamsung S20 FEOperating SystemAndroid My Question or IssueI've been looking around for answers as to how I can sync my local and desktop files to allow me to play local files on my mobile, however nothing of use appears to b...
Plan Premium Country Uk Device Samsung S20 FE Operating System Android My Question or Issue I've been looking around for answers as to how I can sync my local and desktop files to al...
Spotify Legend
728 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI have used a SanDisk 64GB SD-card for my music and photos for some time now, years actually. I've had issues like Spotify automatically switching my downloa...
Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 9 My Question or Issue I have used a SanDisk 64GB SD-card for my music and photos for some time now, yea...
Spotify Legend
1792 Views
3 replies
0 likes
I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11. I have already cleared storage and cache and reinstalled Spotify. I have been listening to the podcast high rollers DnD ( https://open.spotify.com/sh...
I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11. I have already cleared storage and cache and reinstalled Spotify. I have been li...
Moderator
10419 Views
33 replies
0 likes
